Beautiful shoes quality materials but thats where it ends. Painfully slow,shocking refunds process. Returned my item in December and received refund notification this week.nearly two months wait. Be... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Hi, I paid for next day delivery but it turned up 10 days later and I'm unsure whether this was due to delays at your end or Evri. I have contacted Evri to query the reason why it wasn't delivered on... See more
Company replied
Their shoes are pretty but the return process doesn't seem to work. How do you refund exactly? First time returning an item of clothing I opened a PayPal case to get my money back apparently ev... See more
Company replied
I like Moda in Pelle footwear and have bought from them periodically for a number of years. However, I'm not going to order again as they just have not updated with the times. Their returns process... See more
Company replied
Company details
Information provided by various external sources
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.
Contact info
Moda in Pelle, Enfield Terrace, LS7 1RG, Leeds, United Kingdom
- 01132007310
- customerservices@modainpelle.com
- www.modainpelle.com
3.0
Average
2k reviews
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Replied to 96% of negative reviews
Typically replies within 1 week
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Well made stylish shoes
I have been buying Moda in Pelle shoes for a long time now .
They are well made and well worth the money especially if you can snaffle a good bargain in their sale .
Bonus that they are British made . They are super comfortable and stylish
I do wish that they would consider making half sizes .
Customer service is first class as well.
5 April 2026
Unprompted review
Reply from Moda in Pelle
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you’ve consistently found Moda in Pelle shoes to be well made, stylish, and comfortable, and that you feel they offer good value—especially during our sale periods. It’s also lovely to hear your appreciation for our customer service team.
We’ve noted your helpful suggestion regarding half sizes, and we will ensure this is shared with the relevant team for future consideration.
If you would like us to look into this further, please contact our Customer Services team at customerservices@modainpelle.com or provide your email ticket number.
Best wishes,
The Moda in Pelle team
Edulis camel leather
The shoes arrived later than expected for a holiday that I was going on.
I didn’t try them properly before putting them on my case.
The most uncomfortable shoes I’ve ever bought… unwearable.
Unfortunately I’d thrown the box out or I would have returned them.
16 April 2026
Unprompted review
Reply from Moda in Pelle
Thank you for taking the time to leave your feedback.
We are sorry to hear that your shoes arrived later than expected and that this affected your plans for your holiday. We also regret that, after wearing them, you found them uncomfortable.
We completely understand how disappointing this must be, particularly as the shoes were intended for travel use. We appreciate you sharing your experience, and your comments have been noted and passed on to the relevant team for review.
If you would like us to look into this further, please do contact our Customer Services team at customerservices@modainpelle.com
or provide us with your email ticket number.
Best wishes,
The Moda in Pelle team
Purchased x 3 pairs of shoes online
Purchased x 3 pairs of shoes online. Order was delayed 2 weeks. Their automated email services kept sending the automated updates saying "hang in there" we did not forget about you. THANK YOU! What a service. If you don't have enough personnel, hire more personnel! The level of unemployment in this country is phenomenal!
I returned all x3 pairs of shoes the day after I have had eventually received them. Two pairs were incredibly narrow, the other pair was terribly made. It now has been 2 weeks since post confirmed the delivery and there is still no sign of refund and all my messages to them are ignored!
4 April 2026
Unprompted review
Reply from Moda in Pelle
Thank you for taking the time to share your feedback.
We are sorry to hear about the delay you experienced with your order and the frustration caused by the automated delivery updates. We also regret that the fit and quality of two pairs did not meet your expectations, and that you were left waiting for confirmation of your return and refund.
We can confirm that this matter has now been fully resolved and your refund has been processed accordingly.
We do sincerely apologise for the inconvenience caused throughout your experience, particularly the delay in communication and processing. Your comments regarding stock availability, delivery updates, and customer service have been noted and passed on internally for review.
If there is anything further we can assist with, please do not hesitate to contact our Customer Services team at customerservices@modainpelle.com, including your order details, and we will be happy to help.
Best wishes,
The Moda in Pelle team
Absolutely dreadful
Can’t contact them re return. No reply to emails, no other way to contact. I’m left with boots I can’t use. No return form included and it offers a print off version but i don’t have a printer. Absolutely dreadful customer service.
21 April 2026
Unprompted review
Reply from Moda in Pelle
We are very sorry to hear about your experience and the difficulty you’ve faced trying to arrange your return. We understand how frustrating this must be, especially when you have been unable to reach us and do not have access to a printer.
Please be assured that you do not need an official returns form to send your item back. You can simply include a handwritten note inside your parcel with your order number and whether you would prefer a refund or a replacement, and our warehouse team will process this for you once received.
We would still like to assist you further and ensure this is resolved as smoothly as possible. Please could you contact us at customerservices@modainpelle.com
with your order details so we can support you directly.
We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention.
Best wishes,
The Moda in Pelle Team
I purchased boots came in the right…
I purchased boots came in the right size box size 6 boots inside was a five been to them umpteen times telling me to photograph the m which my neice done still no word back why is this company getting away with taking peoples mine and doing nothing about it ,they were at fault not me ,iwill never buy of rpthem again , on the telephone for ages then say fully busy .
10 March 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your review.
We are very sorry to hear about your experience, particularly receiving the incorrect item and the difficulty you’ve faced trying to get this resolved. We completely understand how frustrating this must be, especially after taking the time to provide the requested photos and attempting to contact us.
This is certainly not the standard of service we aim to provide, and we sincerely apologise for the inconvenience and lack of follow-up.
We would like to investigate this matter as a priority and ensure it is resolved for you as quickly as possible. Please could you contact us at customerservices@modainpelle.com
with your order number or email ticket reference so we can look into this further.
Once again, we are very sorry for your experience.
Best wishes,
The Moda in Pelle Team
THE WORST ONLINE PURCHASE EXPERIENCE EVER!!!!!!
Placed order 10/04/26, paid for next day delivery, still nothing.
E-mails sent - no response; phone call ended after 10 minutes of waiting saying that all lines were closed (!)
How they still exist with that customer service???
Was interested in placing order FOR something else but now it's a NO NO NO as I AM WORRIED ABOUT MY MONEY!!!
S H A M E!!!
17 April 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your review.
We are very sorry to hear about your experience, particularly the delay with your order and the difficulty you’ve had trying to contact us. This is not the level of service we aim to provide, and we sincerely apologise for the frustration and concern this has caused.
We completely understand how worrying this must feel, especially when you have paid for next day delivery and have not received a response from us.
We would like to look into this as a priority and ensure your order is located and resolved as quickly as possible. Please could you contact us at customerservices@modainpelle.com
with your order number or email ticket reference so we can investigate this further for you.
Once again, we are very sorry for your experience and the inconvenience caused.
Best wishes,
The Moda in Pelle Team
These boots are made for walking
These boots are great! I was looking for something substantial yet stylish for a trip to Latvia at short notice as my boots had sprung a leak! These fitted the bill perfectly - very comfortable, mid-height heel, warm and a great colour. They were also significantly cheaper buying directly than in a well-known department store - so win win!
31 March 2026
Unprompted review
Reply from Moda in Pelle
Thank you for taking the time to share your feedback.
We’re delighted to hear that your boots were just what you needed and worked perfectly for your trip. It’s great to know you found them comfortable, stylish, and good value too.
We really appreciate your comments and hope you continue to enjoy your purchase.
Best wishes,
The Moda in Pelle Team
Great as always
Great as always. Delivery/packaging perfect.
Quality and fit perfect no complaint from me
1 April 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your wonderful feedback.
We’re so pleased to hear that everything met your expectations—from delivery and packaging to the quality and fit of your purchase. It’s great to know we’re getting it right.
We truly appreciate your continued support and look forward to serving you again.
Best wishes,
The Moda in Pelle Team
Have bought several moda in pelle bags…
Have bought several moda in pelle bags and have found them good quality excellent value and great design
12 April 2026
Unprompted review
Reply from Moda in Pelle
Thank you for taking the time to share your feedback.
We’re delighted to hear that you’ve been pleased with the quality, value, and design of our bags. It’s always great to know our products are being enjoyed.
We truly appreciate your continued support and hope you find many more styles you love with us in the future.
Best wishes,
The Moda in Pelle Team
Shocking customer service
Very poor customer service. Sent faulty boots back ages ago and still waiting for a refund. Sent 3 emails and no response, called and no response shocking service.
11 April 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your review.
We are very sorry to hear about your experience and the frustration caused by the delay in your refund, as well as the lack of communication you’ve received. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience.
We would like to look into this as a matter of urgency and get this resolved for you as quickly as possible. Please could you contact us at customerservices@modainpelle.com
with your order number or email ticket reference so we can investigate further.
Thank you for bringing this to our attention, and again, we are very sorry for your experience.
Best wishes,
The Moda in Pelle Team
Lovely shoes but terrible customer…
Lovely shoes but terrible customer service. I had to spend £20 returning some shoes and a month later I'm still waiting fora £200+ refund. I will never buy from them again.
10 April 2026
Unprompted review
Reply from Moda in Pelle
Thank you for taking the time to share your feedback.
I am very sorry to hear about your experience, particularly the cost you incurred returning your items and the delay in receiving your refund. This is certainly not the level of service we aim to provide.
We would like to look into this matter for you as a priority and ensure your refund has been processed correctly. Please could you contact us at customerservices@modainpelle.com
with your order number or email ticket reference so we can investigate this further for you.
Once again, please accept our sincere apologies for the inconvenience caused.
I will NEVER order from this company again!!
I ordered a pair of boots from this company on Friday 3rd April. I paid for next working day delivery but appreciated that it was the Easter weekend so I didn't expect them to arrive until Tuesday. I checked the Evri tracking which suggested that they hadn't been collected. I called Moda in Pella and was assured that I would receive them yesterday (Wednesday). I tried calling them today after 10:00 am to be informed that their lines are closed but are open from 9:00 am to 5:00pm Monday to Friday. I am away from home and gave my daughter's home as the delivery address, chances are at this rate, she might have to post them to me if they ever arrive! Evri are showing that they aren't even out for delivery yet (Thursday 9th April). What a complete swindle.
9 April 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your feedback.
I can see that since contacting us your order is now showing as successfully delivered today, at your chosen address.
I'm terribly sorry to hear that your parcel arrived late having paid for Next Working Day delivery. I will of course refund the £4.95 delivery charge for you. Please allow up to 3-5 working days for this to appear in your bank account.
I apologise greatly for the inconvenience caused and thank you for your patience.
Best wishes,
The Moda in Pelle team
Returns process is outdated
Products are great however the returns system is painful! Returned an item on the 13th of March. Returns are at the customers expense with completion of a manual form and no postage labels provided. My return was received by the company on the 18th of March. Three weeks later I haven't even received an email to acknowledge receipt of the item. Tried to call but when you ring the the customers services number there is an automated response saying the company are not receiving calls at the moment. The live chat facility has also been removed from the website. I will not buy from this company again with this outdated and unfair returns process. Moda in Pelle you really do need to get with the times and sort your returns process out.
7 April 2026
Unprompted review
Rubbish customer service
After ordering 2 pairs of trainers, trying them on and finding they were too small I decided to send them back. It cost me over £11 for the return postage and I've had to wait 'up to 10 working days' for them to be 'processed'. But according to their Customer service rep it can be before then. I am at day 9 and still no email or refund. I think in this day and age 10 working days (2 weeks) is unacceptable
19 March 2026
Unprompted review
Reply from Moda in Pelle
Thank you for taking the time to leave your feedback.
We are sorry to hear that you have experienced delays with your return and that you are unhappy with the timeframe for your refund. We completely understand how frustrating it can be to wait for a refund, especially after having to pay for return postage.
Our standard returns process can take up to 10 working days from the point the item is received and processed in our warehouse, and we appreciate that waiting within this timeframe can feel too long. Please be assured that once your return has been fully processed, you will receive an email confirmation and the refund will be issued back to your original payment method.
We are sorry that this experience has not met your expectations and understand your concerns. Your feedback is important to us and will be shared with the relevant teams as we continue to review and improve our processes.
If you would like us to check the status of your return, please feel free to provide your order number or contact us directly at customerservices@modainpelle.com
, and we will be happy to assist you further.
Kind regards,
The Moda in Pelle Team
I returned the faulty boots on the 25th…
I returned the faulty boots on the 25th Feb and they were delivered to Moda on the 3rd March by EVRI, order no 1992461. The right boot insole was lumpy and the side of the zipper is poorly finished with cut threads. On 18th March I emailed again as I'd not received a refund I attached photos of the tracking receipt. Their reply was 'return has not yet been updated as received in our system. To help us resolve this as quickly as possible, please check your postage receipt for tracking information and use it to monitor the progress of your parcel.' As I stated I had already sent the receipt so I included it again plus EVRI tracking evidence of delivery to Moda on 3rd. Moda again denied receipt of the boots but agreed to process my return refund and put me in a queue stating it could be 10days. I had to email again on 30th March and was eventually refunded on 31st. An appalling process and dismissal by lying that EVRI had not returned the Boots. Beware if you may need to return anything to Moda. I see alot of other people have made similar complaints. Sadly I reordered the replacement boots as I liked the style (before the refund debacle) but wore them once and the sole is so hard and uncomfortable I doubt I'll use them.
31 March 2026
Unprompted review
Reply from Moda in Pelle
Thank you for taking the time to share your feedback.
We are very sorry to hear about the experience you have described regarding your return and the delays in receiving your refund. We understand how frustrating this must have been, especially as you had already provided tracking and delivery confirmation. This is certainly not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
We also apologise for any confusion during our communication. Your concerns regarding how the return was handled and the time taken to resolve this have been noted and will be passed on to the relevant teams for review so that we can improve our processes going forward.
We are pleased to hear that your refund has now been completed, but we completely understand that the overall experience has impacted your confidence, and we are very sorry for that.
Thank you again for bringing this to our attention. If there is anything further we can assist you with, please do not hesitate to contact us.
Kind regards,
The Moda in Pelle Team
Inefficient …
The despatched process was slow and refund worse. Even after chasing, a tracked returned item, confirmed as received on 7th March didn’t get credited to my bank account until 30th March. Unacceptable and fortunately not the usual with online retailers in my experience. Enough to put me off purchasing from Moda in Pelle again.
30 March 2026
Unprompted review
Reply from Moda in Pelle
Thank you for taking the time to leave your feedback.
We are very sorry to hear about the delay you experienced with both the dispatch and your refund. We completely understand how frustrating and inconvenient this must have been, particularly when the return had already been tracked and confirmed as received. This is not the standard of service we aim to provide.
We appreciate how important it is for refunds to be processed promptly, and we sincerely apologise that this did not happen within the timeframe you would expect. Your comments regarding this have been noted and will be shared with the relevant teams as we continue to review and improve our processes.
We are sorry to hear that this experience has affected your confidence in ordering with us again, and we truly appreciate you bringing this to our attention.
Kind regards,
The Moda in Pelle Team
Best wishes,
The Moda in Pelle Team
Faulty Trainer's sent.
Faulty Trainer's sent.
Returned at my cost as code they sent me didn't work!
RUDE CUSTOMER SERVICE
OVER TALKS ON CONVERSATION
STILL WAITING FOR REFUND ( OVER 3 WEEK'S ) FROM ORDER DATE!
NEVER AGAIN.
Still ongoing
REALLY?
Contact you? What do you think I have been doing....
DON'T ACT LIKE THIS COMPANY IS INTERESTED IN THE CUSTOMER. TAD LATE FOR THAT... RE-TRAIN STAFF ON THE PHONE'S
12 March 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your review.
We are very sorry to hear about the experience you have had with your order and the frustration caused, particularly regarding the return costs, your experience with our customer service, and the delay in receiving your refund. This is certainly not the standard of service we aim to provide.
We completely understand how disappointing it is to still be waiting for a resolution and would like the opportunity to look into this for you and get it resolved as quickly as possible.
Please could you provide your order number or email ticket reference, so we can locate your details and assist further? You can also contact us directly at customerservices@modainpelle.com
.
We apologise again for the inconvenience caused and hope to resolve this matter for you promptly.
Kind regards,
The Moda in Pelle Team
Ticket Number 287319 Order WEB1997789…
Ticket Number 287319 Order WEB1997789 of 24/02/2026 Moda In Pelle Mayley Black Leather Size: UK 4 / EU 37
Following email exchange with Nicole, these faulty sandals were returned on 6th March and delivered to Moda by Evri on 11th March. All of the associated documents and photos of the fault have been emailed to Moda. It is now 3 weeks since the return and Moda have still not refunded my Paypal account. In effect, I have been out of pocket since the order was placed as these were a faulty product. A similar situation arose in March last year and I ended up having to go to Paypal to get my money back. I don't want to have to do this again.
Moda shoes are of good quality but if there is any issues and you need to send items back, the returns process is atrocious.
My chasing email even though sent as a reply from the original email chain has been acknowledged with a new ticket number 290847
Update:
Response received from Beatriz and refund received.
24 February 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your feedback and for taking the time to update us.
We are very sorry to hear about the delay you experienced with your refund and understand how frustrating and inconvenient this must have been, particularly given your previous experience. This is certainly not the level of service we aim to provide, and we apologise for the impact this has had on you.
We’re pleased to hear that the matter has now been resolved and that your refund has been received. Your comments regarding the returns process and communication have been noted and will be shared with the relevant teams to help us improve.
Thank you for your continued support and for highlighting both your concerns and positive experience with our products.
Kind regards,
The Moda in Pelle Team
Refund Policy Needs Updating
I spend lots of money and most of my shoes, trainers, sandals and boots are from Moda In Pelle. I bought my last purchase online and they were taken back to Sheffield as they were too big. The refund still hasn't arrived, I was told 10 working days, but they don't understand the concept, and they don't keep you up to date, when they are received back. Only company that works in this way! You can buy from most retailers and the refunds are smooth and keep you informed. It would put me off purchasing in the future.
14 March 2026
Unprompted review
Reply from Moda in Pelle
Thank you for your review.
We are very sorry to hear that you have not yet received your refund and understand how frustrating this must be, especially as a loyal customer. We also appreciate your comments regarding communication, as we recognise how important it is to keep you informed throughout the process.
This is certainly not the level of service we aim to provide, and we would really like the opportunity to look into this for you and get it resolved as quickly as possible. Please could you provide your order number or email ticket reference so we can locate your details and assist further? Alternatively, you can contact us directly at customerservices@modainpelle.com
.
We apologise again for the inconvenience caused and appreciate your continued support.
Kind regards,
The Moda in Pelle Team
I would highly recommend this company
I would highly recommend this company
I recently had an issue with a pair of trainers I purchased, so I contacted customer services. I spoke with Beatrice, who was extremely professional and handled everything promptly and efficiently.
I’m more than pleased with the outcome—thank you, Mode Pelle!
26 March 2026
Unprompted review
Reply from Moda in Pelle
Thank you so much for your kind recommendation.
We’re thrilled to hear that you had such a positive experience with our customer service team and that Beatriz was able to assist you in a professional and efficient manner. We will be sure to pass on your lovely feedback to her.
It’s wonderful to know you were pleased with the outcome, and we truly appreciate you taking the time to share your experience.
Best wishes,
The Moda in Pelle Team
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