modeherz Reviews 

Very very poor packaging for the value of my purchase. The delivery took 18 days and even though I was charged €28 finally I received it myself from the post office.

Easy to order, payment solutions with guarantee, prompt delivery at decent fees.

No cooperation at all from customer service. No information about delivery when I placed my order, now because I’m not at home daytime to receive it my order will be returned. All they would need to do is give ok for DHL to send my order to a service point, but they refuse. First and last time I have anything to do with this company.

Never replies to ANY message.
Never replies on their phone line.

UPDATE
Finally replies to mails, but replies are extremely cryptic and unclear.

-I've put the wrong post code when I ordered on their website (product is now at a warehouse 40km away from my place)

-After talking with DHL only the sender had permission to edit this (they only had to send and email to request this change)

-After contacting their support, they refused to change the address stating that they simply cannot change this as they already sent the order.

-I re-validated with DHL and explained to them that they just needed to send an email to DHL so I can receive what I payed for, but they just kept replying the same automated message that didn't make sense.

-Very poor costumer support. I only ordered through this website cause it had good reviews on trustpilot. I'm sure these must be fake otherwise a simple problem like this would not be hard to fix.

P.S: If someone that actually cares for the business wants to help me fix this problem I'll edit this review. If not I'll make sure to show my discontent on your social pages.

The backpack is beautiful and arrived quickly, but the package should be padding, because when the other packages were placed on it at the post office, it was deformed - the empty space in the box collapsed.

Good quality, fast service and delivery all within expections.

I ordered a cap with delivery in Switzerland. The order was processed very fast & the cap arrived on time!

Great choice for Kipling bag, good price , very fast delivery

Hello! I ordered a shoulder bag from Esprit and I am very excited with my purchase. The product looks amazing, it has been delivered on time, as expected. Thank you, Modeherz!

I bought a shoulder bag from them and returned it because the quality of the shoulder bag was not good. The shoulder bag arrived at their company on May 27, 2023. On May 30, they confirmed that they received the shoulder bag I had sent, and since I haven't received the refund until today, I sent them another message asking about the process. They replied that they had not received the order. I sent the shoulder bag by registered mail, which informed me that the bag had arrived on May 27. What they are doing is unacceptable. It's not one star, it's minus one star. My recommendation is not to buy from them, their treatment towards customers is miserable.

Amazing service. I ordered a guess bag and the delivery is within 48 hours and the bag was first class. Will shop here again for sure 😃

Actually I give them
MINUS 5 stars!!! It states on the company's site that if you don't like the product - it can be returned for full refund BUT when contacted company about return I was informed(in kind of mix of English/German) that since I am not from just Germany/Austria there is no portal solution to send it back and that I should fix it by myself. In my case the price for such return will be 30% of the purchase incl. shipping costs and I would of like to know that before so that I would NEVER order from this place!!! Non-existing customer service and I would warn potential customers outside Germany for any dealing with this shop. Very unsatisfied/pissed customer.