moleonline.com Reviews 

342
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of navigating and ordering from the website, along with the excellent range and high quality of products, especially pet food. Many people highlight the prompt and efficient delivery service, often noting reasonable prices for both products and shipping. Consumers frequently commend the helpful and professional customer service, with staff assisting with orders and collections. However, some customers found the website frustrating or difficult to use, and encountered issues with the click and collect service, such as orders not being ready or incorrect items. Additionally, a few reviewers experienced problems with delivery couriers, particularly DHL, citing lost parcels, delayed deliveries, or a lack of notification regarding delivery times.

What people talk about most

Delivery service

Consumers find delivery service to be positive, often praising the quick delivery times and reasonable... See more

Product

Users describe positive interactions with product, often highlighting good quality and reasonable prices,... See more

Order

Clients share positive opinions on order, with many finding the ordering process easy and quick, whether for... See more

Price

Customers consistently note positive experiences with price, often finding products and delivery charges to... See more

Service

Customers had positive experiences with service, often highlighting promptness and efficiency. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hi I placed two separate orders via click and collect,when I arrived to collect it would not process through the screen and I had to wait ages to sort it out, the second one I had to go into the... See more

Rated 4 out of 5 stars

It was easy to navigate & order from the site. I opted for collect in store and that's where the process failed a little. Pick up was not as straight forward as it should have been, even though my ite... See more

Rated 5 out of 5 stars

Just signed on online and you get the same excellent service you get instore. Having had surgery, lugging 15kg bags of their absolutely fantastic Hypoallergenic Mole Valley dog kibble is out of the... See more

Rated 5 out of 5 stars

Since finding Country Grain salmon and potato dog food on Mole Valley ive not gone for anything else. Easy website, great service, always delivered on time and a lovely delivery driver. Won't go anywh... See more


Company details

  1. Agricultural Product Wholesaler
  2. Equestrian Shop
  3. Pet Care Store

Written by the company

We are the UK’s leading agricultural supply and rural retailing business. Originally founded in 1960 by a small group of farmers who joined together to form an agricultural buying group, we have grown to offer a complete suite of in-store, on-farm, and online services inspired by our commitment to UK agriculture and the wider rural community. We are proud to remain 100% owned by farmers and we maintain our cooperative ethos. We work for the greater good of our farmer shareholders, helping them to improve their productivity, profitability and sustainability. This is underpinned by industry-leading knowledge, value for money products, high levels of service and efficient manufacturing sites. Our presence in the market creates a highly competitive pricing environment which aims to stop others profiteering at the expense of our Farmer Shareholders and customers. Whilst we are a membership organisation, with over 9,000 Farmer Shareholders and 95,000 Country Members, we are proud to serve our rural communities more widely. We are open to everyone, working hard to provide exceptional value and service to all our customers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

342 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(342)

203 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The product was as expected and…

The product was as expected and wanted/fine, the packaging was great. The delivery driver dropping it out the back of the van, not being rude or unpleasant I will add. That is the reason I won’t be back sadly. I need my deliveries to my door/ into my house. DHL doesn’t do this and if you change companies I will be back but definitely not with no option to choose a decent courier DPD for example

24 March 2026
Unprompted review
Rated 1 out of 5 stars

If I could give them ZERO I would

If I could give them ZERO I would. I purchased wet dog food, my dog hates it. No labels on tins. I am so disappointed as there were good reviews on Trustpilot. They won’t let me return them as I haven’t got the original packaging??? I even suggested getting a discount to save on delivery charges, they didn’t want to know. I will be contacting Trading Standards about this.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Great all round

Great - reasonable price and choice of products, I had been let down by my previous supplier and Mole had the product I was looking for. Great delivery prices and quick delivery times.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use without having to register…

Easy to use without having to register for an account. I hadn’t received my order so contacted Web-Sales. They responded with tracking information.
It transpires that the order was supposed to take 3-5 days, but was delivered to a local drop off point within 2 days.
There is only one negative which was there wasn’t a facility to track the order - it kept sending you back to the website.
Overall - Great and efficient service 👍

23 February 2026
Unprompted review
Rated 3 out of 5 stars

Only 3 stars

Only 3 stars - due to DHL absolutely awful they loose every order and my feed goes on a uk tour . I have to order 2 weeks before feed needed as can’t rely on DHL to even deliver it such a shame as Molevalley so good . I would happily pay extra £2 delivery to have DPD who deliver from Burnhills and they absolutely brilliant never have an issue with DPD .

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Professional and efficient throughout…

Professional and efficient throughout the transaction.Delivered pallet to my location - use ‘what three words’ in your notes to support driver. Destressed a horse owner, worried about securing feed into late winter. Thank you.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Always consistently reliable.

We regulary get bird nuts from this company, they have always been clean & good quality .They arrived promptly, were delivered by DHL by a very pleasant delivery chap who puts the very heavy bag in our car port beside the bin that he knows they are going to be tipped in . What more could you ask ?

2 February 2026
Unprompted review

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