moleonline.com Reviews 

342
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of navigating and ordering from the website, along with the excellent range and high quality of products, especially pet food. Many people highlight the prompt and efficient delivery service, often noting reasonable prices for both products and shipping. Consumers frequently commend the helpful and professional customer service, with staff assisting with orders and collections. However, some customers found the website frustrating or difficult to use, and encountered issues with the click and collect service, such as orders not being ready or incorrect items. Additionally, a few reviewers experienced problems with delivery couriers, particularly DHL, citing lost parcels, delayed deliveries, or a lack of notification regarding delivery times.

What people talk about most

Delivery service

Consumers find delivery service to be positive, often praising the quick delivery times and reasonable... See more

Product

Users describe positive interactions with product, often highlighting good quality and reasonable prices,... See more

Order

Clients share positive opinions on order, with many finding the ordering process easy and quick, whether for... See more

Price

Customers consistently note positive experiences with price, often finding products and delivery charges to... See more

Service

Customers had positive experiences with service, often highlighting promptness and efficiency. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hi I placed two separate orders via click and collect,when I arrived to collect it would not process through the screen and I had to wait ages to sort it out, the second one I had to go into the... See more

Rated 4 out of 5 stars

It was easy to navigate & order from the site. I opted for collect in store and that's where the process failed a little. Pick up was not as straight forward as it should have been, even though my ite... See more

Rated 5 out of 5 stars

Just signed on online and you get the same excellent service you get instore. Having had surgery, lugging 15kg bags of their absolutely fantastic Hypoallergenic Mole Valley dog kibble is out of the... See more

Rated 5 out of 5 stars

Since finding Country Grain salmon and potato dog food on Mole Valley ive not gone for anything else. Easy website, great service, always delivered on time and a lovely delivery driver. Won't go anywh... See more


Company details

  1. Agricultural Product Wholesaler
  2. Equestrian Shop
  3. Pet Care Store

Written by the company

We are the UK’s leading agricultural supply and rural retailing business. Originally founded in 1960 by a small group of farmers who joined together to form an agricultural buying group, we have grown to offer a complete suite of in-store, on-farm, and online services inspired by our commitment to UK agriculture and the wider rural community. We are proud to remain 100% owned by farmers and we maintain our cooperative ethos. We work for the greater good of our farmer shareholders, helping them to improve their productivity, profitability and sustainability. This is underpinned by industry-leading knowledge, value for money products, high levels of service and efficient manufacturing sites. Our presence in the market creates a highly competitive pricing environment which aims to stop others profiteering at the expense of our Farmer Shareholders and customers. Whilst we are a membership organisation, with over 9,000 Farmer Shareholders and 95,000 Country Members, we are proud to serve our rural communities more widely. We are open to everyone, working hard to provide exceptional value and service to all our customers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

342 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(342)

203 reviews in the last 12 months

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Rated 1 out of 5 stars

Time wasters

I added a pair of Blundstone 067 boots to my basket, which were listed as available. Before checkout, I was prompted to share my email address for an additional 5% discount, only to be informed afterwards that home delivery was unavailable. As the price was very good, I entered my postcode to check for collection options; however, none of the locations had the item in stock.

2 January 2026
Unprompted review
Rated 3 out of 5 stars

First time using click and collect-probably the last

First time using click and collect. On collection order jammed up computer on till and it was almost 15 mins later when staff had to give up and radio yard to confirm I could collect order which I was told would all be put together. It wasnt and after I'd collected yard items staff member had to come back into store to pick up the other items. Staff were great but the whole exercise took well over 30 mins

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Let down badly by delivery firm

I’ve given 5 stars because I can’t fault Mole online, I ordered my goods,they were despatched in 3 days, the courier just didn’t deliver
After being in transit for 5 days and no further update from the courier after them mailing that delivery date, I contacted Mole online for advice / help. Support was given within the hour,They contacted the courier who informed them there was no trace of the parcel,I was offered a full refund or a replacement.Before I answered that, the parcel was delivered,a week after it should have been, —to a neighbour, and a card through my door to say where it was — trouble is,I was in the whole time — no knock, no attempt to deliver to me
5/5 for Mole 0/5 for DHL

10 December 2025
Unprompted review
Rated 5 out of 5 stars

I am over the moon with my giant rat. was so disappointed when I.wnt to my…

I was so disappointed when I.wnt to my local shop as I had seen the dog toy I wanted. I should have got it when I saw it buti didn't. The staff looked In the cages for me but no. They were very good. Then on said try on line . So I did. I hadn't even thought to do that. They had one giant rat in Bridgwater. So I ordered it delivered. So so happy. He arrived my doggy is going to go nuts when she sees it. The smaller rat toys from mole valley are her favourite she had 4 but you can never have to many toys.

6 December 2025
Unprompted review

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