Momentum Coach Hire Reviews 

Overall a good service from Momentum. Good support with booking and payments and on the day were quick to help resolve concern that the coaches were late arriving. Great customer service. Coaches all good quality and prompt for journeys and return.
Only down side was one driver who was rushing to leave journey to return despite not all users being back on the coach. Asked if he could leave and remaining passengers travel on other coach. This was not ideal but did not prove to be a problem as it was resolved and all passengers were located and left on time.

Coach drivers for both leg of the journey arrived much later than expected, which upset my timings somewhat. I note however that the coaches were not direct from Momentum, but a partnership company. Notwithstanding, I must add that the coach drivers themselves, were great;good drivers, smooth travel. They were also, very pleasant, engaging and helpful.

3
the reason for the average mark is due to the call 3 days before travelling telling me that they didn't have a coach that i had order and paid for a month before travelling and beung very vague on wether they would get a coach
But credit were credit due it was sorted out the next day and services was excellent on the day

This was excellent trip..
Very good coach, comfortable seats, and driver very nice and helpful, also really well cooperating with people.
We are very happy :-)

Where do I start, booked for a coach trip Newmarket Races. Coach never arrived and proved impossible to contact the company and Incurred extra cost to solve the transport issues. Waited 30 days for the complaint to be resolved despite being assured it was company policy to resolve complaints in 28. Apparently when I booked the coach one of their employees inputted the pick up point incorrectly and this is my fault.
Having talked to local travel firms this seems to be par for the course for this company. If they can't get anyone to take the job it suddenly becomes the customers fault and refunds are refused. Avoid at all costs

As per Booking confirmation I requested coaches for seven days to transport students, on the dates of 3rd on June. to 9th June 2017, The cost of coach hire was £3,000 in total, equivalent to £428.57 per day.

Unfortunately, on the 3rd June coach broke down necessitating considerable stress (I was only told that the coach was broke down in the evening of 2nd of June when I requested the details of the driver, I made several calls and texts until very late in the evening I was informed that the coach broke down and that the company could not find an alternative), efforts and cost on my part to transport the students via public transportation means.

After numerous emails and phone calls, with Alex, Lisa and Gavin Rutter, I received an email that the refund should be sent to me.

Now it's 2018 now, We still have not received any refund.

This company does not have any fleet, they act as a broker company. And if you dig deep, search for the company house data, this company dissolved

Look at the company report : momentum

driver really good. Departed on time. very friendly. coach old but very clean.

Having received in writing Momentum's confirmation that our coach for 18 was fully booked and I would shortly be receiving the driver's contact details, we have now been told our coach journey has been cancelled and we will need to find alternative transportation less than 24 hours before flying to Hamburg.

As things stand, money has been taken out of my account with no indication of when it will be returned.

Tom, who called to "break the bad news" was completely blasé and unapologetic - it is clear that this is a common occurrence for Momentum.

Previous reviews should have been a deterrent but I naively thought it would be fine. No smoke without fire, completely useless customer service after they have your money. Not worth the risk!

Very good communication, support and service for myself and the guests at my daughter's wedding. Thank you for helping us have a lovely, stress free and v enjoyable day.

It's really nice to help our community in Brighton and Hove thank you for providing that nice Drive for us Jatani Boru Dida Oromo community in Brighton and Hove chair man

Friendly and helpful driver,wouldn't hesitate to recommend or use again.

Very friendly driver and helpful . Coach was lovely and clean . Was a pleasurable day trip with the kids to Littlehampton. Would use again

professional, prompt and always willing to assist when needs arise.

Excellent Service, great mini bus. Would highly recommend.

A great company very friendly and helpful, drivers are polite, friendly and helpful. All in all an excellent service

Excellent service with reasonable prices. Highly recommended

Momentum turned up and hour late which in turn meant when we arrived at Goodwood we were unable to secure seats.
Not very good when we have some elderly guests.
Have never received an apology.
Karen Thomson
The Star
Petworth Road
Witley GU* 5LU
Booking was on 31st July to Glorious Goodwood.

Excellent service. Have used for 5 years now and will be definitely using again next year.