Momentum Warranties Reviews 

7,612
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,248 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the friendly and knowledgeable staff for providing clear information, excellent guidance, and patient support during vehicle and warranty renewals. Reviewers consistently highlight the exceptionally smooth, entirely hassle-free process, noting that company representatives are polite, professional, and always available to answer any questions. However, some customers also noted deep frustration regarding persistent communication attempts, excessive follow-up phone calls, and frustrating delays when processing necessary garage repairs. A small group of reviewers experienced specific issues regarding warranty coverage limitations, reporting difficulties with claim rejections and unexpected policy restrictions.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members are consistently polite,... See more

Warranty

Reviewers mention ambiguous feedback about warranty, as experiences with the service vary significantly.... See more

Service

Clients share positive opinions on service, highlighting how easy and seamless it is to renew policies and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the overall process as... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service so far , got 6 months free from dealer, and great offer to extend at a good price. It remains to be seen how they perform should I need to claim, but I had a warranty with them some yea... See more

Company replied

Rated 5 out of 5 stars

Very professional. Really had a good experience with Van supermarket. Michael was brilliant, nothing was too much trouble, Bradley was equally brilliant. Set everything up for tax & registering us as... See more

Company replied

Rated 5 out of 5 stars

Spoke to Ross, very helpful and polite, would definitely recommend Momentum, for your warranty. Took out extended 12 month warranty. Very good price for my Newley purchased VWT6 Vivante Campervan.

Company replied

Rated 5 out of 5 stars

Had a very good experience talking with Josh about extending my warranty for a further 12 months. Price was absolutely excellent and he was extremely pleasant to deal with. Would very happily recommen... See more

Company replied


Company details

  1. Car and Motor Insurance Agency

Written by the company

Momentum Warranties Limited is a leading supplier of warranty products for franchised and used car dealers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(7,612)

1,193 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

Great customer service. Highly recommend

29 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Jasmine,

At Momentum, our helpful and friendly team pride themselves on providing an easy, quick and informative service to all of our customers. We really appreciate hearing our customers feedback, so it is great to hear about your positive experience with us.

Thank you for your excellent 5-star review and for recommending us.

Regards, Momentum

Rated 5 out of 5 stars

What you need for peace of mind

This company has given me a policy that gives me peace of mind. No hassle whatsoever.

26 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Ann,

Thank you for your fantastic 5-star review.

It is great to hear that you are happy with the warranty and the cover applied to your vehicle. It is great to know that you found our cover comprehensive and gives you a peace of mind.

Regards, Momentum

Rated 5 out of 5 stars

Comprehensive peace off mind

The dealer S Moore automatically included a 6 months warranty for which I I paid a supplement to extend the warranty by a further 6 months giving me hassle free driving or any major worries for the next year.

The warranty provider emailed direct and offered a discounted rate to have a further 12 months giving 2 years warranty.
Confidently pleased with how seamless it was to work with both companies thank you.

29 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Stephen,

It is great to hear about your excellent experience when extending your warranty with us. Our team strive to ensure that our customers receive an easy, quick and efficient service. We are delighted to receive your positive feedback.

Thank you for your excellent 5-star review.

Regards, Momentum

Rated 5 out of 5 stars

Everything

28 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Stephanie,

At Momentum, our helpful and friendly team pride themselves on providing an easy, quick and informative service to all of our customers. We really appreciate hearing our customers feedback, so it is great to hear about your positive experience with us.

Thank you for your excellent 5-star review.

Regards, Momentum

Rated 5 out of 5 stars

Quick and easy to activate online

Quick and easy to activate online, got this as part of purchasing my vehicle

28 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Calum,

We are delighted to hear that you found our process straightforward and easy to set up.

Thank you for your excellent review.

Regards, Momentum

Rated 5 out of 5 stars

Ross is a testament to his role and a credit to Momentum Warranties.

Ross was very concise and informative regarding the relevant information related to my warranty cover. He wasn't pushy or over bearing, instead he maintained professionalism and a welcomed etiquette. I would certainly do repeat business with him and the company he represents. Many thanks.

28 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi,

We are very pleased to know that you had an excellent experience with Ross at Momentum and found our process easy and hassle-free. We always appreciate hearing about our customer’s feedback, and it is great to know that we answered any queries that you had efficiently.

Thank you for your fantastic 5-star review.

Regards, Momentum

Rated 5 out of 5 stars

Peace of mind.

Ross was great. He was knowledgeable and easy to understand. The whole process took 5 minutes to complete. The price he quoted was much lower than I expected and took no time at all for payment to process. I now have complete piece of mind for the next 18 months. Perfect.

28 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Anna,

We are very pleased to know that you had an excellent experience with Ross at Momentum and found our process easy and hassle-free. We always appreciate hearing about our customer’s feedback, and it is great to know that we answered any queries that you had efficiently.

Thank you for your fantastic 5-star review.

Regards, Momentum

Rated 5 out of 5 stars

Was well explained everything and Hamza…

Was well explained everything and Hamza was very helpful and patient with me since I didn’t know much about the car.I left the place happy with my new car

28 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Doreen,

Thank you for your lovely review!

We are delighted to hear that you had such an amazing experience when collecting your vehicle from your selling dealer. It is wonderful to know that the process was smooth and comfortable, and that the service you received met your expectations.

Regards, Momentum

Rated 5 out of 5 stars

Excellent service provided by Steve

Excellent service provided by Steve, gave me early warning that the renewal was due and applied a generous loyalty discount.

27 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Richard,

Thank you for your excellent 5-star review.

We are delighted to hear that you are happy with the warranty and the cover applied to your vehicle. Steve will be thrilled to know that you are happy with the service that you received from him, and that you found our process easy and comprehensive.

Regards, Momentum

Rated 5 out of 5 stars

Very impressed with the customer…

Very impressed with the customer service given by this company especially with Steve Wallace who I dealt with. Having not thankfully had the need to use the warranty so can't make comment on this side, however, I have opted to take extended warranty for peace of mind and I'm fully covered should I ever need it. I am happy with price for what the extended cover covers.

28 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Lesley,

Thank you for your excellent 5-star review.

We are delighted to hear that you are happy with the warranty and the cover applied to your vehicle. Steve will be thrilled to know that you are happy with the service that you received from him, and that you found our process easy and comprehensive.

Regards, Momentum

Rated 5 out of 5 stars

Ross was pleasant & helpful

Ross was pleasant, clear and helpful while explaining and organising my warranty extension

5 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi David,

We are very pleased to know that you had an excellent experience with Ross at Momentum and found our process easy and hassle-free. We always appreciate hearing about our customer’s feedback, and it is great to know that we answered any queries that you had efficiently.

Thank you for your fantastic 5-star review.

Regards, Momentum

Rated 5 out of 5 stars

Excellent service 5***** all round this…

Excellent service 5***** all round this is now my 3rd year with them

27 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi David,

At Momentum, our helpful and friendly team pride themselves on providing an easy, quick and informative service to all of our customers. We really appreciate hearing our customers feedback, so it is great to hear about your positive experience with us.

Thank you for your excellent 5-star review.

Regards, Momentum

Rated 5 out of 5 stars

Warranty renewal

Just renewed my warranty for another year dealt with Chris loverly guy very knowledgeable great price great customer service would highly recommend.

27 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Gary,

We are delighted to hear that you are happy with the warranty and the cover applied to your vehicle, and that the cover gives you a piece of mind. Chris will be thrilled to know that you were pleased with the service that he provided for you. Our team at Momentum strive to ensure that our customers receive the best level of customer service.

Thank you for your excellent 5-star review.

Regards, Momentum

Rated 5 out of 5 stars

Josh was very friendly and efficient.

26 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Anthony,

Thank you for your excellent 5-star review.

Josh will be thrilled to hear about your positive experience with us, and that you are happy with the warranty and the cover applied to your vehicle. Our team at Momentum always aim to ensure that our customers receive a high-level quality of service, so it is great to hear that you are pleased with our process.

Regards, Momentum

Rated 5 out of 5 stars

My warranty was coming to an end

My warranty was coming to an end, thankfully Ross from momentum keeps in touch with me and reminds me when it's about to stop. I did have the suspension changed on the car but forgot about the warranty so paid cash. Stupid me. However, I will get the car checked out and sorted if need be. Ross is polite, understanding and great to deal with. Thank you.

19 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi,

We are very pleased to know that you had an excellent experience with Ross at Momentum and found our process easy and hassle-free. We always appreciate hearing about our customer’s feedback, and it is great to know that we answered any queries that you had efficiently.

Thank you for your fantastic 5-star review.

Regards, Momentum

Rated 5 out of 5 stars

Friendly and Professional

Ashton was friendly, helpful and professional. Explained everything clearly and was not 'pushy'!

25 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Andrew,

We are very pleased to know that you had an excellent experience with Ashton at Momentum and found our process easy and hassle-free. We always appreciate hearing about our customer’s feedback, and it is great to know that we answered any queries that you had efficiently.

Thank you for your fantastic 5-star review.

Regards, Momentum

Rated 5 out of 5 stars

Ross explained everything in great…

Ross explained everything in great detail and was very easy to deal with no hard sales just says it how it is well-deserved of the 5 stars I have left.😀

25 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Shaun,

We are very pleased to know that you had an excellent experience with Ross at Momentum and found our process easy and hassle-free. We always appreciate hearing about our customer’s feedback, and it is great to know that we answered any queries that you had efficiently.

Thank you for your fantastic 5-star review.

Regards, Momentum

Rated 5 out of 5 stars

Very easy to do took 5 minutes for…

Very easy to do took 5 minutes for peace of mind. Very professional and knowledgeable staff,a pleasure to deal with

25 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi John,

Thank you for your fantastic 5-star review.

It is great to hear that you renewed your warranty with us and to know that you are happy with the warranty and the cover applied to your vehicle. It is great to know that you found our cover comprehensive and gives you a peace of mind.

Regards, Momentum

Rated 1 out of 5 stars

My experience with Momentum Warranties…

My experience with Momentum Warranties has been absolutely disgraceful. I genuinely regret paying for this warranty.
It seems that whenever there is a mechanical problem, they can conveniently put it down to “wear and tear” and avoid taking responsibility for the repair. In my case, even though the vehicle suffered a sudden mechanical failure on the road, the response still came back to wear and tear.
So I seriously question: what exactly are customers paying a warranty for?
You pay your money believing you have protection and peace of mind if something unexpectedly goes wrong with your vehicle. Then, when you actually need that protection, you discover just how easy it appears to be for a failure to be placed under an exclusion.
I have provided explanations, mechanic information and evidence, yet I still feel that the focus has been on finding a reason to reject the claim rather than properly supporting a paying customer.
For me, that is absolutely shameful.
A warranty should give customers confidence. My experience with Momentum has done exactly the opposite. I have been left frustrated, out of pocket and questioning what value this warranty actually provided me.
I personally feel like I wasted my money, and if I had known beforehand that my claim would be handled this way, I would never have purchased the warranty.
Anyone thinking about buying a Momentum Warranty should READ THE TERMS, EXCLUSIONS AND ESPECIALLY THE “WEAR AND TEAR” WORDING VERY CAREFULLY before handing over your money.
Based on my experience, I would NEVER use this company again and certainly would not recommend them to friends, family or other motorists.
Momentum Warranties should seriously reconsider how they treat customers when they actually need to make a claim.

3 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Vinay,

We would like to investigate this further for you but unfortunately you have not left us any details. Please send your warranty reference number and vehicle registration number to support@momentumwarranties.co.uk and our business support team will be happy to assist you.

Regards, Momentum

Rated 5 out of 5 stars

Highly recommended momentum

Highly recommended momentum, whenever I’ve had an issue with my car it has been sorted promptly and momentum have always been great. Steve called me for my renewal and sorted out my second car discount which was a brilliant price for another years cover.

25 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Charlotte,

Thank you for your excellent 5-star review.

We are delighted to hear that you are happy with the warranty and the cover applied to your vehicle. Steve will be thrilled to know that you are happy with the service that you received from him, and that you found our process easy and comprehensive.

Regards, Momentum

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