Momentum Warranties Reviews 

7,612
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,248 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the friendly and knowledgeable staff for providing clear information, excellent guidance, and patient support during vehicle and warranty renewals. Reviewers consistently highlight the exceptionally smooth, entirely hassle-free process, noting that company representatives are polite, professional, and always available to answer any questions. However, some customers also noted deep frustration regarding persistent communication attempts, excessive follow-up phone calls, and frustrating delays when processing necessary garage repairs. A small group of reviewers experienced specific issues regarding warranty coverage limitations, reporting difficulties with claim rejections and unexpected policy restrictions.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members are consistently polite,... See more

Warranty

Reviewers mention ambiguous feedback about warranty, as experiences with the service vary significantly.... See more

Service

Clients share positive opinions on service, highlighting how easy and seamless it is to renew policies and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the overall process as... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service so far , got 6 months free from dealer, and great offer to extend at a good price. It remains to be seen how they perform should I need to claim, but I had a warranty with them some yea... See more

Company replied

Rated 5 out of 5 stars

Very professional. Really had a good experience with Van supermarket. Michael was brilliant, nothing was too much trouble, Bradley was equally brilliant. Set everything up for tax & registering us as... See more

Company replied

Rated 5 out of 5 stars

Spoke to Ross, very helpful and polite, would definitely recommend Momentum, for your warranty. Took out extended 12 month warranty. Very good price for my Newley purchased VWT6 Vivante Campervan.

Company replied

Rated 5 out of 5 stars

Had a very good experience talking with Josh about extending my warranty for a further 12 months. Price was absolutely excellent and he was extremely pleasant to deal with. Would very happily recommen... See more

Company replied


Company details

  1. Car and Motor Insurance Agency

Written by the company

Momentum Warranties Limited is a leading supplier of warranty products for franchised and used car dealers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(7,612)

1,193 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Josh was Genuine and trustworthy

Josh was Genuine and trustworthy, the car was well presented and had zero faults would highly recommend him.

15 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Duncan,
Thank you for your 5 star review.
We are thrilled to hear about the fantastic experience you with on of our selling dealers.
We hope that you are enjoying your new car.
Regards, Momentum

Rated 5 out of 5 stars

Simple and easy

Simple and easy

15 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi William,
Thank you for your excellent feedback.
We are delighted to hear that you found our processes simple and easy. At Momentum, we love to hear our customer’s feedback.
Regards, Momentum

Rated 5 out of 5 stars

Quick and easy

14 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Tim,
Thank you for taking the time to leave us a review.
At Momentum, we highly value our customers our feedback. Its great to hear about your recent positive experience.
Regards, Momentum

Rated 5 out of 5 stars

Great frendly team total upfront cost…

Great frendly team total upfront cost easy to set up thanks

14 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Nicholas,
Thank you for your 5 star review.
At Momentum, we pride ourselves on ensuring all our customers have the best possible experience.
We truly value your feedback.
Regards, Momentum

Rated 5 out of 5 stars

Great experience

Ross was very helpful from the first contact until the time I decided to renew for another year.

14 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Susan,
Thank you for taking the taking the time to leave Momentum a review.
We are thrilled to hear about the excellent service provided to you by Ross. He will be delighted to hear your feedback.
Regards, Momentum

Rated 5 out of 5 stars

Policy Renewal …

Ross was very helpful and made renewing my policy an easy and straightforward process- thank you

14 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Laura,
Thank you for your wonderful review.
We are delighted to hear that due to your trust in Momentum, you have extended your warranty for a further year.
Regards, Momentum

Rated 5 out of 5 stars

Highly recommend

Adam totally looked after us from viewing to collection of the car. With very quick turnaround to actually getting car and driving away, highly recommend this garage

12 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Helen,
Thank you for taking the time to leave Momentum a review.
We are delighted hear about the fantastic experience you had when purchasing your car.
Your feedback is very important to us.
Regards, Momentum

Rated 1 out of 5 stars

Got warranty on a recent car purchase…

It’s only been three weeks since I bought the car and I’ve already received 4 emails, 1 letter, 4 phone calls and 3 text messages about extending the warranty for another 3, 6 or 12 months.

Honestly, it feels less like customer service and more like having a persistent ex-girlfriend who won’t take the hint!

The sheer amount of contact has really put me off, and after reading some of the reviews about this company, I certainly wouldn’t feel comfortable trusting them with any additional warranty cover.

If this is how they approach selling an extended warranty, it certainly hasn’t given me any confidence in using their services.

13 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Good Afternoon, Steve,

At Momentum Warranties, we genuinely value honest feedback, as it helps us identify areas where we can improve as a company.

However, having reviewed the details of your review and checked our records, I feel it is important to clarify a few points.

Our records show that, from our Renewals Team, you received one email, one letter, one telephone call and one text message. This differs from the figures stated in your review of four emails, one letter, four calls and three text messages.

I would also like to clarify that our Renewals Team does not advertise three- or six-month warranties. It is possible that this information may have been misunderstood or confused with another communication.

We are, of course, happy to discuss this further if you believe any of the above information is incorrect. Please feel free to contact us at support@momentumwarranties.co.uk, and we will be happy to look into any concerns you may have.

Regards, Momentum

Rated 5 out of 5 stars

Great experience

Great experience

12 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi John,
Thank you for your excellent review.
At Momentum, we take pride in ensuring our customers have the best possible experience and we highly value your honest feedback.
Regards, Momentum

Rated 5 out of 5 stars

Dealt with Hamza who explained…

Dealt with Hamza who explained everything from enquiry to purchase being finalised,i would be happy to deal with him in the future.

11 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi John,
Thank you for taking the time to leave Momentum a review.
We are delighted to hear about the fantastic service you received from one of our selling dealers.
We hope that you are enjoying your new car.
Regards, Momentum

Rated 1 out of 5 stars

I broke down on the motorway the teeth…

I broke down on the motorway the teeth on the cambelt stripped causing further damage to my engine. Momentum have just been disappointing asking for further evidence delaying the garage to fix my van. The damage which have been sent over on video and pictures is more than the claim limit rather than releasing the funds they are delaying, asking for more evidence causing me to hire a van which is causing me to fork out more than I'm earning.

3 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Melanie,
As we’ve explained throughout your claim, before we can authorise the warranty repair, we need sufficient information to establish the root cause of the engine fault. We advised your repairing garage of the information and testing required, including the leak test. When it became clear that they were unsure how to carry out the test, we provided further guidance to assist them.
We have also kept you informed that we were awaiting the additional information from your repairer. Unfortunately, until the required evidence is received, we’re unable to make a decision on the warranty claim.
We fully appreciate the inconvenience and financial pressure this delay may be causing. Our aim is to progress your claim as quickly as possible once the outstanding information is provided.
Regards,
Momentum

Rated 5 out of 5 stars

From start to finish it was so easy and…

From start to finish it was so easy and relaxed, we had been looking for 4weeks due to buying a faulty car and getting stressed (very) found this one and made the call to ben from then easy no sales speel great price picked up same day great 5 star complete with a 12months warranty included in the price most place were charging extra for this

7 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Paul,

Thank you for your lovely review!

We are delighted to hear that you had such an amazing experience when collecting your vehicle from your selling dealer. It is wonderful to know that the process was smooth and comfortable, and that the service you received met your expectations.

Regards, Momentum

Rated 5 out of 5 stars

Extended warr

. Gave good advice and set up a multi car discount

6 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Melissa,

We are delighted to hear that you decided to extend your warranty with us, and to know that you are pleased with the warranty and the cover applied to your vehicle. Our customer’s feedback is incredibly valuable to us, and we are delighted to hear about your positive experience.

Thank you for your fantastic 5-star review.

Regards, Momentum

Rated 5 out of 5 stars

Efficient experience

Easy set up using QR code after purchasing car.

8 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Lorna,

We are delighted to hear that you found our process straightforward and easy to set up.

Thank you for your excellent review.

Regards, Momentum

Rated 5 out of 5 stars

C&S Motors Ltd Ashton-Under-Lyne

We were invited to view and test drive a car at C&S Motors Ltd at very short notice and that was very much appreciated. A small deposit was required to hold the car for us and ensure it was not sold before we were able to view.
On arrival at their premises there was no one there as we arrived early. We were able to contact someone and they arrived within a few minutes.
The premises were very tidy and well kept with secure fencing around the parking area. The office was a mobile building and also very clean and tidy.
We viewed the car and the car was put in a position with all around access. We were left to inspect the car and then someone came and was able to answer our questions. We were able to start up the car and make further checks. After this we were invited to test drive the car and someone accompanied us on the short test drive on a planned route to give some varied driving experience.
On arrival back at C&S Motors we went to the office and were offered drinks.
The decision was made to purchase the vehicle and we were able to finalise everything in good time. Arrangements were made for delivery and the car was delivered the next afternoon.
We would like to compliment C&S Motors on their professional approach in selling one of their vehicles to us, we were very satisfied.

4 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Mark,

Thank you for your lovely review!

We are delighted to hear that you had such an amazing experience when collecting your vehicle from your selling dealer. It is wonderful to know that the process was smooth and comfortable, and that the service you received met your expectations.

Regards, Momentum

Rated 5 out of 5 stars

Great piece of mind warranty at an…

Great piece of mind warranty at an affordable price.

6 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi David,

We are thrilled to hear that you are happy with the warranty applied to vehicle. We are glad that it gives you a piece of mind. The staff at Momentum pride themselves on providing a fantastic service for all our customers.

Thank you for your excellent 5-star review.

Regards, Momentum

Rated 5 out of 5 stars

really friendly

really friendly, clear communication, no difficulties at all :)

6 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Caitlin,

We are thrilled to hear that you are happy with the warranty applied to vehicle. We are pleased you found the explanation clear, and easy to understand. The staff at Momentum pride themselves on providing a fantastic service for all our customers.

Thank you for your excellent 5-star review.

Regards, Momentum

Rated 4 out of 5 stars

Very helpful and knowledgeable

Very helpful and knowledgeable

5 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Dougie,

At Momentum, our helpful and friendly team pride themselves on providing an easy, quick and informative service to all of our customers. We really appreciate hearing our customers feedback, so it is great to hear about your positive experience with us.

Thank you for your excellent 4-star review.

Regards, Momentum

Rated 5 out of 5 stars

Clear

Clear, amenable, informative and knowledgeable.

31 July 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi,

We are thrilled to hear that you are happy with the warranty applied to vehicle. We are pleased you found the explanation clear, and easy to understand. The staff at Momentum pride themselves on providing a fantastic service for all our customers.

Thank you for your excellent 5-star review.

Regards, Momentum

Rated 1 out of 5 stars

Don't waste your money on these people

Don't waste your money on these people. They do everything to avoid paying out. Absolute rubbish con job

5 August 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi David,

We would like to investigate this further for you but unfortunately you have not left us any details. Please send your warranty reference number and vehicle registration number to support@momentumwarranties.co.uk and our business support team will be happy to assist you.

Regards, Momentum

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