Momox Reviews 

I bought a game CD off momox UK eBay in May 2023 which arrived missing the activation key. I wrote to them to report it and was given detailed instructions on returning it to a UK address at my expense with the promise to refund the return postage as well as item price. It took quite a while but eventually came a confirmation that they received the returned item and stating they will process my refund within five working days. Seven months and fifty emails later and no refund was made. I keep getting responses from what seems like AI generated bogus support staff names that are never repeated and they -or the bot, rather- keeps asking me to tell my story from the beginning, which is so infuriating and adding insult to injury. It’s like a horrible nightmare. It is a disgrace and an outrage that such crooks are allowed to operate with impunity. Momox accrued almost three thousand negative feedbacks in twelve months on eBay and no one is doing anything to stop this ongoing scam scheme that is claiming thousands of victims. In all my 22 years on eBay I have not met any worse thieves than momox.

Fraudulent company. Didn't deliver my order and ignored my emails to settle the problem. Save your money and your time and shop somewhere else.

I ordered a Bluray via Amazon to be delivered by Momox, according to the Amazon app it was delivered on the 15th of January and it said that it was marked as delivered on the 27th of January, it's only the 17th and I never received my Bluray, I can't get any answers from them at all, avoid these charlatans, they're nothing but thieves!

Shocking customer service
Wrong cd in case I sent it back recorded delivery and still unable to get refund do not buy from them
They have only got a one star cause I couldn’t write the review otherwise

I place an item on amazon basket just to check the movies in there. Next day I have an order confirmation. I never authorise thus so i try cancelling and Omx uk refuse the cancellation. Apparently is gonna take 20 days to be delivered so I am out £50 and I have to wait ti send it back and get my money. Very worng and not to be trusted.

It took them 12 days to deliver the SACD over the festive period so it's really good. Unfortunately they don't care about packaging, SACD are expensive and for the price I've paid they could insert a piece of recycled hard paper to the envelope but they didn't and the case is broken, luckily the disc wasn't but still, SACD cases are expensive to replace. All in all it was ok but in future I will prefer different supplier if possible.

I ordered a cd from this company, It said it was delivered on Amazon, But I've not received it.

Absolutely the worst experience I've had, I bought a book from this company,I had a notification it had been shipped 48 hrs later with a tracking number ,after another 24 hrs I emailed them to ask which courier they used and was told they had shipped it without a tracking number. After some work I found out it was somewhere between Netherlands and Spain. After 2 weeks I was no nearer getting the book ,and I continually contacted them for help as it was a Xmas present. Eventually I gave up and purchased from World of books (brilliant) which arrived within 24 hrs
I told Momox I wanted to cancel and have a returns label in case it turned up
I have the same moronic ,useless message from customer services just saying they hope the book will turn up in a few days
Not helpful and poor service
Avoid at all costs

Well I wish I had read these reviews I ordered CD for Xmas gift through Amazon, received message as delivered but not received. Contacted through Amazon, told wait 30 days, contacted 2 more times no response. Amazon need to remove this seller!

I ordered the sister act 1&2 double cd soundtrack from Amazon, one is lost in transit, they told me that I have to reorder the same item and they said their sending me a refund but I refused both reordering the same item and I refused the refund so many times and I told Amazon customer service that I want a replacement sister act 1&2 double cd soundtrack which I am waiting for this replacement to be delivered tomorrow morning by 9am.

In the Amazon dispute raised after they'd sent me Falco's "Out of the Dark" same-name 2-track CD SINGLE rather than the CD ALBUM shown in the ad (it was clearly the album cover, not the single cover depicted, as an obvious blue/green colourwash covers the image on the album, while on the single it is a full-colour image ... and to muddy the waters further they had not mentioned the word "single" anywhere), Momox has so far FOUR TIMES provided this same cut and paste nonsensical response:

"If you did not find more detailed information in our product description, we unfortunately do not have access to more details: Some products have the same EAN code or an identical ISBN number, so it is not possible to identify the various versions.
Please note that the edition of the item you receive may vary because the same barcode and ISB-number are often used for differing editions."

Completely outrageous behaviour! I have never dealt with a more deliberately obtuse Amazon seller in all the years I've used it. Amazon should dump them from their platform altogether if this is their standard of 'dispute resolution'. I had even provided a photo of this different cover belonging to the single I received vs that of the album version showing on Amazon (I'd fortunately taken a precautionary screenshot prior to purchase, in case of this very error!), so there really is no doubt.

Ordered newly released classical CD at reasonable price today all accepted, paid for and then they cancelled the order within a couple of hours. Now I am awaiting refund?!
Will stick to Presto in future for classical purchases.

I ordered a CD as a present. It was due to be delivered last Thursday. It didn't arrive and after contacting Momox they told me it could take up to 30 days longer! I emailed back that this wasn't satisfactory, it was too late and I'd had to reorder from another source due to my deadline for the gift. I requested a refund 3 separate times, and each time I received the same email text, almost word for word, telling me (again) I'd have to wait up to 30 days longer and to contact them if it didn't arrive. Absolutely pathetic, non-existent customer service. In a previous similar situation, the seller refunded me with no question or issue. Momox are acting like scammers and I advise everyone to steer clear. I'll definitely not be using them ever again.

paid £53 for a dvd boxset that was literally a pile of torn cardboard and plastic. sent photos to momox who replied with a list of conditions? no apology. no refund

Purchased a box set of books from Ebay, paid the asking price and waited.
Parcel arrive, only 1 book was sent, instead of box set of 10.
Purchased 3 October, eventually arrived 14 October.

Book returned for refund.

DO NOT USE THIS SELLER ABSOLUTE FRAUD.

Very good prices.
Quality products.
Fast and safe

They are based in GERMANY. not in UK ..they send the wrong product andcexpect the client to search their site for correct one. Oh my god. Don't deal with momox. Sham.

I order a DVD it arrive but not in English language. I asked to have a new one sent to me and I will return incorrect copy. But getting nowhere Momox continue to ask what the problem is. I would definitely avoid buying from them through Amazon again.

Lousy - they've cancelled virtually every order that I have placed in the last six months. They allow it to be placed, confirm it, then an hour later cancel it.

Brexit perhaps - but they cancelled an order that I was sending as a gift to UK friends. Hands off!

I bought a "very good" condition second-hand blu ray from them on Amazon UK.

It's a US blu ray which would have been twice the price to buy and import brand new so I took a chance on there seemingly generous Amazon listing.

The blu ray turned up and wow...

The outside of the case was pretty beaten up which was disappointing, but nothing could prepare me for what was to greet me on the inside when I opened it...

First off, the inside of the case was full of dirt. Not just dust, but actual, gravelly dirt.

The disc itself was also filthy. After a thorough wipe down it seemed "ok"... but there are still some marks there which might effect it playing.

But that's when I saw the pièce de résistance on the inside of the spine. Some kind of DRIED AND SHRIVVELED UP DEAD GRUB/LARVAE STUCK IN A COBWEB! A dead bug! A cobweb! INSIDE the case! Where's the Quality Control?! Absolutely vile.

I start to scan more closely and I see one of those miniscule red spiders (or "clover mites" as Google tells me they are called), dead of course. You know the ones. Borderline microscopic and unlikely to be the one that spun the web to ensnare the trapped grub, but when you add it all up I can't help but wonder whether this was buried in a garden at some point?

Then there's the messages on Amazon. After overcoming the minor language barrier, I was offered a partial refund (strong emphasis on "partial") or return the item for a full refund.

I sent them photographs of the state of the item they'd sent me but got no direct acknowledgement that anybody had actually opened the JPEGs to look upon the horrors they'd sent me. Just empty platitudes about "a defective item or an item that does not meet your expectations". Not meeting expectations has got to be the understatement of the century.

Of course, I have to pay out of my own pocket to send the damn thing back to momox which is just wonderful.

Utterly woeful company and I'm happy to see they've been pilloried with a 1.5 rating on here. Richly deserved.