Momox Reviews 

Would give zero stars if possible. Terrible service. Avoid at all cost.

Extremely bad customer service, they don't listen to their customers and they probably don't care.

They sent wrong CDs boxset. I returned the next day several weeks ago. Still can't refund. I certainly won't or recommend them to buy from.

ordered cd for them after two weeks still haven't recd. they say its traceable . the tracking number is not working . useless company

Not very impressed. Bought a second hand game from them for my pc, only to find the product key to activate was already in use, and the game was completely useless. Had to purchase another key, to actually play the game!
Shame this wasn’t mentioned when I purchased it. Waste of time of money!

Awful. Avoid. Took payment, no book. asked them where book was and said don't understand request!!

I ordered a Blu-Ray from this company. Not only has it never turned up but it was never dispatched according to there own delivery service. They kept says to wait 20 days even after I had waited 40 days.. still have not returned my money. This company are con-merchants, avoid

Terrible - buy elsewhere (eg. Music Magpie). A CD advertised on eBay for £5, as soon as I emailed them a question about it, they revised the price up to more than £23. Money-grabbing opportunists they are. They use your question highlighting the item, against you, jacking up the price 4 or 5-fold. An the item is just in 'Acceptable' condition, not even collectable nor rare. I found the music on the web instead and didn't buy.

They ban my login account after all my items not arrive & begin to report. Please use tracking Momox. I rather pay more for tracking.

CD arrived damaged, 3 weeks later and I still haven't had a refund despite numerous emails sent and recieved (with standard answers?) one of which offering me a refund. (2 weeks ago)
Simply not good enough!
AVOID!

Let us be honest, we all have a friend or relative that we love and care for even though we know that they are far from perfect and that there is room for improvement.
That is how I feel about Momox UK, I am happy that they exist and I have purchased some really good media from them, they have ALWAYS corrected any problems and I continue to purchase from them often.
When I mentioned problems, which do occur rather more frequently than I would like, these include damaged and misgraded items, packages not received and today a envelope containing an empty box! It is not the best feeling in the world when you open a empty box (it needed to be said again) and your heart sinks.
But I will close my review on a more positive note and I will give them four stars. My music and movie collection is now better because of items that I did receive and I thank you auntie Momox but please get some therapy.

Bought a book from them on amazon, due 5th march, its now 17th march and still no sign of it. Amazon says I am eligible for refund but momox say books that I have to wait until 25th march before contacting them again.

I have bought several cds from momox and had mostly a very good service from them Only one item didn't turn up but got a refund from them in response, Only issue I have with them is the delivery can be 3 days or so late but I dont see that as an issue

Ordered a book from them, three months later the wrong book arrived. I then contacted their customer service and didn't get a response for two weeks. They then agreed to refund me once I returned the book however that was three weeks ago and I have yet to get a refund (or my original book) despite the return having arrived.

Terrible customer service. Ordered good condition book and covers were detached. No partial refund of replacement item because condition was good and not very good.

Pre-Brexit great website to sell books to - paid less than average but accepted way more (hope will resume this service). Otherwise buying items from them have also been very successful - fast delivery (compared with sending stuff to Germany from UK), always lowest price, quality good and finally excellent customer service (always happy to offer refunds in event of issues). Highly recommend.

I like MOMOX. The have a wonderfully wide and deep CD stock, are competitively priced and have always delivered quickly and efficiently to UK.

But I just experienced very poor customer service. They supplied the wrong item, argued (wrongly, I think) about their T&Cs and ignored my follow-up communication.

I'll only be using them in extremis in future. Will favour competitors like Music Magpie, who have equally good stock, prices and delivery. And have answered a customer service issue very well.

I have had issues with these parasites before however my most recent purchase has been a nightmare! Order made via Amazon for my Uncle, they sent half the contents of what was ordered, i.e part of the boxset ordered but not the rest of it. So clearly some poor stock checking going on. I have returned it to them as requested to Germany at further cost to myself. 3 weeks later I am still battling to get a refund, they promised a refund 4 days ago adding I would received an email from Amazon. Nothing appeared, now have had to get Amazon involved as they have blatantly lied. Be warned if they send the wrong thing you are in for a painful experience!

Great shop where I have ordered countless times. I think I have had one or two times where the order was wrong but I quickly received a refund. You do have to be careful to check the language details of the items you order as they are based in Germany, but checking an items details before ordering is always a good idea.

Found an item online I was interested in, but it had conflicting information in the item description. Contacted their support for clarity and recieved a copy/paste answer that provided no help at all.

I tried again, clearly illustrating the conflicting information. It would have been a very simple task to check the original item and get back to me or amend the items page, but instead of trying to help a potential customer, they chose to reply with the same copy/past answer.