monday.com Reviews 

Monday.com promised a lot, yet barely kept any of their promises.
A migration from a US server to a European server was performed extremely unprofessionally, by doing it manually by them, destroying any history of the notes and tasks, as all comments were suddenly by them and the created/modified times were all refering the week of migration. During the migration they also didn't bother to update the permissions and thereby leaking boards to other departments. Finally, due to not assigning the correct persons, my personal board with sensible notes could not be deleted by myself and the support refused to delete my board, despite proof being there, that it was my board to begin with.

Since they AI boom they keep adding more and more disgusting AI slops, forcing them everywhere. The worst part is that they keep breaking their CI/CD, as it's obvious that their AI slop tools is always extremely colorful with annoying animations, whereas everything else looks profesionally designed.

My company forces me to use the tool, but I would 100% not recommend even just considering using that AI-slop infected notes app

It's awful. It's basically like Excel, except you can't ever get a hold of anyone at the company. Everything is only AI support and they just continue to bill you for stuff you didn't ask for.

I had been happily using Monday.com’s CRM product last year when, without any prior communication, their quotes feature was suddenly retired. This created significant disruption for my business and resulted in weeks of additional manual work.

After a prolonged back-and-forth with the CEO’s team, I eventually secured a refund for the remaining time on my subscription. However, despite cancelling last year and clearly explaining that the product no longer worked for my needs, I was charged again in full for this year.

Dealing with customer support has been equally frustrating. Mary Joyce Pasquale insisted that I was outside the terms of the agreement and that only a pro-rated refund could be offered, which feels unreasonable given the circumstances.

Overall, this has been a very disappointing experience — both in terms of the product and the level of customer service. I would not recommend Monday.com. There are far better alternatives available, such as Asana or Trello.

Monday.com is usefull as a tool and absolutley brilliant for business. In saying that I have maxed out my free plan and will have to delete business records or pay for 12 months for 3 people. Im a single business and I have no employees and will never have an employee.

I approached monday.com to see if they could offer a single person plan and was essentially told to bad, so sad pay $60 AUD a month or stay on free and delete business records as you need room.

the issue is monday.com has the most user friendly interface, other platforms will create a single user subscription but monday.com just don't care about small business.

I'm off to try another platform.

Before Monday.com, my team’s workflow felt like herding cats. Tasks got lost, deadlines blurred, and updates were scattered across emails and chat threads. Monday.com changed that. I can assign tasks, track progress, and see who’s doing what in one glance. The notifications keep me in the loop without feeling spammed. Color coding and boards make it easy to spot urgent items. The team collaborates smoothly, sharing files and updates without endless back-and-forth. It turned chaos into order and actually made managing projects enjoyable. I can finally breathe knowing everything is organized and visible. Monday.com didn’t just streamline work; it made the team feel connected and on the same page.

Need better API but overall good

They race to create an app for everyhing but end up lacking in all the offerings except for the core offer (monday work management)

Great bare bone though and autopilot hub been a great addition - wish there's an API way of setting up automations & integrations

Your typical AI slop company with fake ai adverts

Frustrating for top salespeople.
A good way of increasing admin costs.

Absolutely unusable app, extremely inconvenient. Some kind of perversion. Should only suit the most desperate masochists.

I really like the product but the pricing structure is VERY misleading.

Signed up for a trial - liked it so decided to purchase a membership.

You can only purchase 3 seats as a minimum, which for a solo business is pointless. Why price quoted is PER SEAT, not the total price.

This feels like what it is, ie a sharp tactics to get you to sign up for a trial, then purchase a subscription once you are far enough in for it to feel inconvenient to cancel.

"Stuff it" I thought and paid for 3 seats.

Within zero time at all I receive multiple alerts that I was up to every limit under the sun - and would need to upgrade.

i have barely started using the software.

I then checked out the TrustPilot reviews and obviously, their page is rife with this kind of BS.

Have cancelled (which by the way takes a LOT of hunting around to find out how to do this. It is however VERY easy to upgrade - funny that).

Monday.com looked to me like it was going to be a good product and serve the business well.

However, I don't like the feeling I'm being played which is exactly what Monday.com are doing.

If they weren't so greedy and underhanded with their sign up I'd have happily subscribed to their product.

This program is not built for enterprise or complex use. The program is so flawed and I may not be able to stop where it has been adopted in a few areas, but glad I can list and show why to other departments this is a continued disaster and not usable for broader use. Reaching out to development was pointless. So all efforts going to prevention and showing other departments the issues and responses back from Monday to show why this is more difficult to use than Salesforce for anything that has any hint of complexity or is enterprise level. You have to create backward uses for the smallest things and it's simply horrible.

i cannot use everything on my laptop because the popups and items gets cut - you are not adapted to a 15 inch screen? really? how am i supposed to work? very disappointing, and it explains why they don't show you a demo with an AE and they barely let you use the platform before buying - they know it will hurt their closing rates. Also, I don't know what type of campaign is in the "done" section, because they don't add the title to the ticket. so everything that's done, looks the same. I add unique names myself as a comment, so I know what is what. I'm paying you for this service and at the end I'm doing it myself.

Honestly, just so sick and tired of paying for this and that at every turn.

If you really want to use the platform in any meaningful way you have to use the pro version. And even then they'll ask you to pay to use AI, to pay for every little marketplace tool, paying for more modules, paying for additional automations. Really? You need to pay more for the exact reason they pull you in to sign up.

Wouldn't recommend to anyone. I'm working with someone who uses Monday.com. We're a startup so I was interested in potentially using it for our business (currently everything's in Notion). So far I've made a very basic Kanban board that immediately started glitching out in Chrome and became unusable. Live chat couldn't help, passed me to tech support who are still dealing with it. Then I made a board with a form (to allow users to submit tickets) and wanted to create an automation sending tickets from the form's board to other boards based on criteria (like bugs to a dev board) - all of this would take place within Monday.com (board to board), something I'm currently able to do in Notion easily. This costs automation "credits" and despite my account showing we've only used 111/250 in the month, I am unable to make new automations because I've hit the account limit. Again: live chat to tech support because live chat had no idea. Now tech support are telling me we'e used 1800 runs this month, yet I can't see that anywhere (as an admin) in their usage reporting. I'm wasting precious time not revamping our dev process because I'm waiting for Monday.com to become usable. Live chat is awful because it's an AI bot that you have to try to get past to get to a human. The interface isn't great. The feature set isn't great. Layout options are limited. All in all, I'm unimpressed.

Not useful for project management. Lack of features and lack of usability.

Imposed by my company and for my work, Project management, is completely useless. You can do nothing and the simplest functions are not available because they are not implemented. Don’t waste money on this software.

I just use a common spreadsheet (we all know the name) and works much faster and easier.

We used Monday.com at the heart of our Project management. Until we decided to switch to another tool due to to many limitations we bumped into on Monday.com. Therefore we canceled the yearly subscription, with the resulting message EVERY single Employee of the company has to see not EVERY sindgle Day for the rest of our usage period showing:
"Your plan's renewal has been cancelled and you will be blocked on May 8, 2026.
Customer support said the only solution for me would be to undo the cancelation. Just confirms our decision to move away from Monday.com.

Service auto-renews with no email notification. By the time I noticed the payment had gone through, I was not able to get a refund because I was out of the 30-day window. Scam.