Unprofessional, poor service
I arranged for a door to door transfer from London to Thessaloniki, Greece for my belongings. I shipped 34 boxes and after a week I received a phone call to go “pick-up” my staff from Mondial’s facilities where they arrived. I had to pay an extra 50€ for my belongings to arrive to my door despite the original agreement.
When my belongings arrived at my house in Thessaloniki, I received 33 boxes, one was missing. Mondial needed a whole week to find my lost box in London. The driver claimed I had instructed them to hold the box. There was no such instruction, neither had I ever talked with the driver. All the boxes had clear labels printer printed on them with their destination.
After they found the lost box, Mondial held it for another two weeks despite my continuous emails and protests. Finally, I had to call the London facilities to force them to put the lost box on the next transit. I finally received the lost box after 4 weeks and of-course I had to go to their facilities in Kalochori, a 30minute drive to pick it up.
The belongings were very badly banged up, dirty and a lot of the boxes where broken open. Thankfully, I had wrapped all my boxes with plastic, otherwise most of my belongings would be ruined by now.
In general all communications from Mondial’s part were poor, delayed and disrespectful. No courtesy to their customers whatsoever.
Mondial gave the most cheap offer out of the 4 moving companies I asked a quote from, I guess you get what you pay for.