Since this weekend (1.8.2026 on) moneygram has a big service problem: a) the app does not work: it says available in a few days, use desktop b) when using desktop, the button to confirm the amount... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The process was quick and easy. My recipient received the funds directly and there was no problem with the transaction.
Company replied
My experience with MoneyGram has been excellent. The service was fast, easy to use, and reliable. The transaction was completed smoothly, and I found the process simple to follow. Overall, I'm very sa... See more
Company replied
I canceled the whole transaction because when I put in my state and I put in the same state as the receiving state money gram somehow changed it to Alabama and wouldn't let me change it back and that... See more
Company replied
Company details
- Money transfer service
- Financial advisor
- Financial Institution
- Money order service
- Non-bank financial service
- Payment service
About MoneyGram International
Written by the company
About MoneyGram
MoneyGram International, Inc. (NASDAQ: MGI), a global leader in the evolution of digital P2P payments, delivers innovative financial solutions to connect the world's communities. With a purpose-driven strategy to mobilize the movement of money, a strong culture of fintech innovation, and leading customer-centric capabilities, MoneyGram has grown to serve over 150 million people in the last five years. The Company leverages its modern, mobile, and API-driven platform and collaborates with the world's top brands to serve consumers through its direct-to-consumer digital channel, global retail network, and embedded finance business for enterprise customers. MoneyGram is also a leader in pioneering cross-border payment innovation and blockchain-enabled settlement. For more information, please visit ir.moneygram.com, follow @MoneyGram on social media, and explore the website and mobile app through moneygram.com.
Consumer services
MoneyGram provides customers with fast, reliable, and convenient international money transfers to their family and friends. Whether sending money online, from a mobile phone, at a kiosk, or any one of our over 400,000 locations, we connect customers whenever and wherever they need it. We also go beyond sending money transfers with bill payment services, money orders, and official check processing in select markets. Learn more about our consumer products here.
Business solutions
MoneyGram works with enterprises to provide high-performance payment and financial services. We're trusted by businesses, financial institutions, and our thousands of agents around the globe. We invite you to learn more about our banking solutions, biller solutions, how to become an agent, and to fill out our short product information form if you're interested in working with MoneyGram to improve your bottom line.
MoneyGram Foundation
MoneyGram Foundation is committed to supporting economic development through charitable grants that address financial literacy and workforce development/job readiness. In addition, the MoneyGram Foundation makes an annual grant to Save the Children for international disaster relief efforts.
Check out our options below
Contact info
2828 N Harwood, 75201, Dallas, United States
- 1-800-MoneyGram
- customerservice@moneygram.com
- www.moneygram.com
4.0
Great
47k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The person that attended to me has…
The person that attended to me has proper understanding of the subject matters. He knows what he is saying and doing. Thanks
4 August 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for taking the time to leave such a fantastic review for MoneyGram. We appreciate your kind words and are glad that the MoneyGram app user-friendly for you. Thanks again, and have an awesome day!
Q & A needs
My questions were kinda simple to the average bear, but valid for me since I have never sent a money order before. But they were patient and easy clear answers. I didn't like that I had to download another app just to do so but I can now keep track of my $order.
4 August 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for sharing your feedback with us. We're thrilled to hear that you had a good experience at MoneyGram. We really appreciate your support and hope to serve you just as well in the future. Have a fantastic day!
Bad experience
Terrible app ,Ai is disgustingly unhelpful and misleads you
4 August 2026
Unprompted review
Reply from MoneyGram International
Thank you for taking the time to leave a review of MoneyGram. We are sorry to hear that your recent experience with us did not meet your expectations. We apologize for any inconvenience this may have caused you. We appreciate your feedback and hope to have the opportunity to serve you again in the future.
Please visit MoneyGramFeedback.com to tell us more about your experience.
Reply from MoneyGram International
Thank you so much for the glowing review - it means a lot to us! We're thrilled to hear that MoneyGram provided a great experience, and we can't wait to have the opportunity to serve you again. Thanks again for taking the time to share your positive experience with others - we truly appreciate it!
I am overwhelmed about the care that…
I am overwhelmed about the care that you all have for your customers to make sure that they are not being ripped off by forgery.
4 August 2026
Unprompted review
Reply from MoneyGram International
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
The customer support is fast direct and…
The customer support is fast direct and awesome. I recommend money gram 💯 percent!
4 August 2026
Unprompted review
Reply from MoneyGram International
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
Money did not reach the recipient!
Money did not reach the recipient!!
DO NOT use this APp
3 August 2026
Unprompted review
Reply from MoneyGram International
Thank you for taking the time to leave a review of MoneyGram. We are sorry to hear that your recent experience with us did not meet your expectations. We apologize for any inconvenience this may have caused you. We appreciate your feedback and hope to have the opportunity to serve you again in the future.
Please visit MoneyGramFeedback.com to tell us more about your experience.
new website not at all user friendly
I find the new website very user unfriendly and complicated, whoever thought this up was most certainly over-thinking the whole process and must have had a severe headache during and after the “revamp”
The lettering is far too small, and the various questions as to, why, where etc.. is ok, but then in another box, it asks for a name and family name… so how am I supposed to know which name they want ?? Recipient’s or mine? And considering they already have a note of my recipient’s and my name… so it was a case of eenie, meenie, miney , mo…. and hope I picked the right one. Turns out I hadn’t and then super quickly had to cancel the transaction… all very confusing. So after cancelling I started the whole, process again,and hopefully I cancelled it in time before it got sent… I’m hoping now that MG will see fit refund me the first transaction as 2 lots of debits have now left my account.
Such stress and all for “convenience” of sending much needed funds to recipient. I wish that they left the easy to use previous website well alone, instead of overthinking the whole processes in small little letters and numerous attempts at completing the various Passcodes in such a weird way! I’m not at all impressed
I hope someone from MG reads this and takes note, as I guess I cannot be the only one who thinks this new website is not very user friendly
I’ve taken some screenshots in the hope that IF MG decide to get in touch they can see
That’s it!
4 August 2026
Unprompted review
Reply from MoneyGram International
Thank you for taking the time to leave a review. We sincerely apologize for any negative experiences you may have had with our service. We appreciate your feedback and will use it to improve our system. Thank you for choosing MoneyGram.
Please visit MoneyGramFeedback.com to tell us more about your experience.
The customer service very good and easy…
The customer service very good and easy to communicate. Not only that very fast and very easy to fix the problem. And recommend this app MoneyGram to anyone that loved to send money to your loved one overseas this is the right app to use. And the rates is good too.
4 August 2026
Unprompted review
Reply from MoneyGram International
Thanks a bunch for the positive review! We're glad to hear that you had a good experience with MoneyGram. Your satisfaction means the world to us!
Mia is AWESOME!!
Mia, the rep was awesome! She was very professional and pleasant to talk with! She was very sympathetic to my sister not able to pickup the money.We decided to cancel my transaction and when the pickup location in her town is back up for business, I will resend the money! Mia is a great asset to MoneyGram!!
3 August 2026
Unprompted review
Reply from MoneyGram International
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
Reply from MoneyGram International
Thank you so much for taking the time to leave such a fantastic review for MoneyGram. We appreciate your kind words and are glad that the MoneyGram app user-friendly for you. Thanks again, and have an awesome day!
It was quick and easy as I was stressed…
It was quick and easy as I was stressed how to get the $ to my recipient and it was very simple. Thank you!
3 August 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for taking the time to leave such a fantastic review for MoneyGram. We appreciate your kind words and are glad that the MoneyGram app user-friendly for you. Thanks again, and have an awesome day!
Service OUT OF ORDER sind this weekend (1.8.2026 on)…
Since this weekend (1.8.2026 on) moneygram has a big service problem:
a) the app does not work: it says available in a few days, use desktop
b) when using desktop, the button to confirm the amount and to proceed is A WISH BUTTON - on desktop there exists only push-buttons, so transfer cannot be completet
When complaining, they do not understand their error and tell you it is your system (even when earlier all my transactions had no problems
THE IT MANAGER MUST BE FIRED or the quality manager
3 August 2026
Unprompted review
Reply from MoneyGram International
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
Reply from MoneyGram International
Thank you so much for the glowing review - it means a lot to us! We're thrilled to hear that MoneyGram provided a great experience, and we can't wait to have the opportunity to serve you again. Thanks again for taking the time to share your positive experience with others - we truly appreciate it!
Reply from MoneyGram International
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
Mia was very precise and answered all…
Mia was very precise and answered all my questions in a timely and clear manner
3 August 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for the glowing review - it means a lot to us! We're thrilled to hear that MoneyGram provided a great experience, and we can't wait to have the opportunity to serve you again. Thanks again for taking the time to share your positive experience with others - we truly appreciate it!
The virtual agent didn't leave after…
The virtual agent didn't leave after every question. And I actually left the page twice and it was still waiting for! Exceptionally stellar!!! So far, I have not come in contact with a human or a bot that does this. Moneygram did their homework on this one🫡
2 August 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for taking the time to leave such a fantastic review for MoneyGram. We appreciate your kind words and are glad that the MoneyGram app user-friendly for you. Thanks again, and have an awesome day!
Had a little issue with sending the…
Had a little issue with sending the money by declining then the money has been sent out twice. I had chat with customer service and was sorted immediately. Thx for your help
2 August 2026
Unprompted review
Reply from MoneyGram International
Thanks a bunch for the positive review! We're glad to hear that you had a good experience with MoneyGram. Your satisfaction means the world to us!
I called for annuleren a transfer and…
I called for annuleren a transfer and it was dine in 2 minutes.
2 August 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for the glowing review - it means a lot to us! We're thrilled to hear that MoneyGram provided a great experience, and we can't wait to have the opportunity to serve you again. Thanks again for taking the time to share your positive experience with others - we truly appreciate it!
Just want it fully free
Just want it fully free , when I select cash pickup they add some fees, after all that’s very good transfer money App
2 August 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for the glowing review - it means a lot to us! We're thrilled to hear that MoneyGram provided a great experience, and we can't wait to have the opportunity to serve you again. Thanks again for taking the time to share your positive experience with others - we truly appreciate it!
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