Since this weekend (1.8.2026 on) moneygram has a big service problem: a) the app does not work: it says available in a few days, use desktop b) when using desktop, the button to confirm the amount... See more
Company replied
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Review summary
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Reviews shaping this summary
The process was quick and easy. My recipient received the funds directly and there was no problem with the transaction.
Company replied
My experience with MoneyGram has been excellent. The service was fast, easy to use, and reliable. The transaction was completed smoothly, and I found the process simple to follow. Overall, I'm very sa... See more
Company replied
I canceled the whole transaction because when I put in my state and I put in the same state as the receiving state money gram somehow changed it to Alabama and wouldn't let me change it back and that... See more
Company replied
Company details
- Money transfer service
- Financial advisor
- Financial Institution
- Money order service
- Non-bank financial service
- Payment service
About MoneyGram International
Written by the company
About MoneyGram
MoneyGram International, Inc. (NASDAQ: MGI), a global leader in the evolution of digital P2P payments, delivers innovative financial solutions to connect the world's communities. With a purpose-driven strategy to mobilize the movement of money, a strong culture of fintech innovation, and leading customer-centric capabilities, MoneyGram has grown to serve over 150 million people in the last five years. The Company leverages its modern, mobile, and API-driven platform and collaborates with the world's top brands to serve consumers through its direct-to-consumer digital channel, global retail network, and embedded finance business for enterprise customers. MoneyGram is also a leader in pioneering cross-border payment innovation and blockchain-enabled settlement. For more information, please visit ir.moneygram.com, follow @MoneyGram on social media, and explore the website and mobile app through moneygram.com.
Consumer services
MoneyGram provides customers with fast, reliable, and convenient international money transfers to their family and friends. Whether sending money online, from a mobile phone, at a kiosk, or any one of our over 400,000 locations, we connect customers whenever and wherever they need it. We also go beyond sending money transfers with bill payment services, money orders, and official check processing in select markets. Learn more about our consumer products here.
Business solutions
MoneyGram works with enterprises to provide high-performance payment and financial services. We're trusted by businesses, financial institutions, and our thousands of agents around the globe. We invite you to learn more about our banking solutions, biller solutions, how to become an agent, and to fill out our short product information form if you're interested in working with MoneyGram to improve your bottom line.
MoneyGram Foundation
MoneyGram Foundation is committed to supporting economic development through charitable grants that address financial literacy and workforce development/job readiness. In addition, the MoneyGram Foundation makes an annual grant to Save the Children for international disaster relief efforts.
Check out our options below
Contact info
2828 N Harwood, 75201, Dallas, United States
- 1-800-MoneyGram
- customerservice@moneygram.com
- www.moneygram.com
4.0
Great
47k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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My online account was closed by unknown…
My online account was closed by unknown reason!
I called customer service for help and chat with Mia first and Jaez A after.
With couple questions witouth wasting time they were able to reactivate the account.
Great service!
Thank you MoneyGram
29 July 2026
Unprompted review
Reply from MoneyGram International
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
Moneygram sucks and they waste alot of…
Moneygram sucks and they waste alot of your time , it’s not worth sending money through moneygram. They will verify the same recipient 10 times and waste hours on call. I just wanted to send money in 2 amounts and for every country they say “ it’s a risky country to send money so we are canceling it . I am really frustrated and very disappointed with their customer service. “0” stars for them.
29 July 2026
Unprompted review
Reply from MoneyGram International
Thank you for taking the time to leave a review. We sincerely apologize for any negative experiences you may have had with our service. We appreciate your feedback and will use it to improve our system. Thank you for choosing MoneyGram.
Please visit MoneyGramFeedback.com to tell us more about your experience.
Easy to check on
Easy to check on, and understand the ordering proces. Plus speedy service.
27 July 2026
Unprompted review
Reply from MoneyGram International
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
Easy transaction and verification…
Easy transaction and verification process .
28 July 2026
Unprompted review
Reply from MoneyGram International
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
Easy to use
I needed help canceling a transfer and used the chat. It was easy to use.
29 July 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for the glowing review - it means a lot to us! We're thrilled to hear that MoneyGram provided a great experience, and we can't wait to have the opportunity to serve you again. Thanks again for taking the time to share your positive experience with others - we truly appreciate it!
Highly Recommend
Straightforward and flexible in usage and modifications with decent exchange rates.
28 July 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for taking the time to leave such a fantastic review for MoneyGram. We appreciate your kind words and are glad that the MoneyGram app user-friendly for you. Thanks again, and have an awesome day!
Reply from MoneyGram International
Thanks a bunch for the positive review! We're glad to hear that you had a good experience with MoneyGram. Your satisfaction means the world to us!
Very easy to use
Very easy to use . Quick way to send money to India. Totally secure and trustworthy app. For quick and secure payment please everyone use money gram only.
27 July 2026
Unprompted review
Reply from MoneyGram International
Thanks a bunch for the positive review! We're glad to hear that you had a good experience with MoneyGram. Your satisfaction means the world to us!
The costumer chat box 10/10
The costumer chat box on the app is speedy, efficient should have used them first! Rather than the emails !
28 July 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for sharing your feedback with us. We're thrilled to hear that you had a good experience at MoneyGram. We really appreciate your support and hope to serve you just as well in the future. Have a fantastic day!
Reply from MoneyGram International
Thanks a bunch for the positive review! We're glad to hear that you had a good experience with MoneyGram. Your satisfaction means the world to us!
Excellent customer service
Excellent customer service! I got all the assistance I needed in excellent time. THANK YOU!
28 July 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for taking the time to leave such a fantastic review for MoneyGram. We appreciate your kind words and are glad that the MoneyGram app user-friendly for you. Thanks again, and have an awesome day!
Very good application and good customer…
Very good application and good customer service
28 July 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for sharing your feedback with us. We're thrilled to hear that you had a good experience at MoneyGram. We really appreciate your support and hope to serve you just as well in the future. Have a fantastic day!
Is very fast and very good ❤️🙏🏻
28 July 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for sharing your feedback with us. We're thrilled to hear that you had a good experience at MoneyGram. We really appreciate your support and hope to serve you just as well in the future. Have a fantastic day!
Reply from MoneyGram International
Thank you so much for sharing your feedback with us. We're thrilled to hear that you had a good experience at MoneyGram. We really appreciate your support and hope to serve you just as well in the future. Have a fantastic day!
I rate the service as 1 star
I rate the service as 1 star! The support is horrible! They just don't care about the clients! I 've been trying to get my money for months! Use Western Union better than that company. You save money and nerves!
24 June 2026
Unprompted review
Reply from MoneyGram International
Thank you for taking the time to leave a review. We sincerely apologize for any negative experiences you may have had with our service. We appreciate your feedback and will use it to improve our system. Thank you for choosing MoneyGram.
Please visit MoneyGramFeedback.com to tell us more about your experience.
Reply from MoneyGram International
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
My issues were handled timely and…
My issues were handled timely and efficiently
27 July 2026
Unprompted review
Reply from MoneyGram International
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
My questions are correctly answered
My questions are correctly answered
Thank you
27 July 2026
Unprompted review
Reply from MoneyGram International
Thanks a bunch for the positive review! We're glad to hear that you had a good experience with MoneyGram. Your satisfaction means the world to us!
Mia demonstrated exceptional patience…
Mia demonstrated exceptional patience and provided excellent assistance. We commend her efforts. Thank you, Mia.
26 July 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for taking the time to leave such a fantastic review for MoneyGram. We appreciate your kind words and are glad that the MoneyGram app user-friendly for you. Thanks again, and have an awesome day!
For older people to have more options, because we need to go back probably more than the younger folks.
I canceled the whole transaction because when I put in my state and I put in the same state as the receiving state money gram somehow changed it to Alabama and wouldn't let me change it back and that spooked my so I quit with my transaction because I thought your virtual assistant was not legitimate. So I got out of there right away. Cause I already gave my banking information and I got afraid.
26 July 2026
Unprompted review
Reply from MoneyGram International
Thank you for taking the time to share your feedback about MoneyGram. We sincerely appreciate your review and value your patronage. We hope to have the opportunity to serve you better in the future.
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