MoneyPlus Advice Reviews 

337
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's helpfulness, understanding, and knowledge, which makes stressful situations much more manageable. People often praise the excellent customer service for providing clear explanations and a smooth user experience that alleviates anxiety. The overall service is described as incredibly supportive, offering relief and confidence to those dealing with difficult financial circumstances. However, some customers also noted dissatisfaction with the payment and debt management process, mentioning that the service did not always fully pay off debts as expected, sometimes leading to increased stress, unresolved creditor issues, or even higher overall costs than anticipated.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as quick, helpful, and... See more

Service

People report positive experiences with service, often highlighting the quick resolution of issues and the... See more

Payment

Consumers find payment to be a negative and turbulent experience, with some reporting that their payments... See more

User experience

Users describe positive interactions with the user experience, highlighting how smooth and easy the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a relief to know that there was help available to me and so many options discussed. Ryan and Daniel were very compassionate and understanding they made the process so quick, I told them what I wa... See more

Rated 5 out of 5 stars

Amazing service. Communication was spot on. All advisors were extremely helpful and clear on how they explained things. Regular updates of how your debt is being managed and cleared. Helped me massive... See more

Rated 5 out of 5 stars

I want to say a big thank you to Wayne and Steve for all their help with my debt management plan. From the start they were both really kind, approachable, and understanding of my situation. They expla... See more

Rated 5 out of 5 stars

★★★★★ Excellent support – Wayne was brilliant I called MoneyPlus for debt help and spoke with Wayne. From the start he was calm, patient, and really took the time to listen to my situation. He... See more


Company details

  1. Debt relief service

Written by the company

With over 25 years of experience, MoneyPlus Advice has supported thousands of people in taking control of their finances and finding debt solutions that fit their needs. We’re here to guide you through a range of options to manage your debt effectively.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

337 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(337)

97 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tracy was so supportive and positive…

Tracy was so supportive and positive and made me feel no pressure whatsoever so ever and she did all the hard work I just had to give all my information and I could feel the empathy and support I would recommend anyone who is in financial distress to work with this company that are so genuinely concerned and only what what will help to relief the situation and give you peace of mind Thank you

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Whilst on the phone I spoke with Tony…

Whilst on the phone I spoke with Tony who ensured me I’m not the only one going through issues with debt, I was feeling anxious and over all unhappy with how much I borrowed and I was fearful about my future and the prospect of one day buying a house rather than renting for the rest of my life, I was made to see that with help I could over come this fear and I’m extremely happy to now be on a debt management plan, my mind is a lot clearer and I can look forward to the coming years without fear. The chat and process was very calm and easy, Tony explained everything extremely well which made the process 100% easier, I have a lot of appreciation and I would definitely recommend MoneyPlus to whom ever falls into the same position.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Jack who helped and advised me was…

Jack who helped and advised me was honestly the most helpful kind understanding person an absolute credit to the company. Yes some say just doing his job but it felt like he went above. Top man

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Settled account

Hi, it's been a long journey approx 14 years you have been behind me all the way and have been a confidence booster.
You have been a rock and I can't thank you enough for this long journey , thank you so much I wish I could thank you all personally and give you all hugs
I am at last debt free, wow what a weight off my shoulders and it has all been lighter by your incredible service, once again I can't thank you enough.
I would recommend you if I knew of anyone in debt
All the best

Joe clayton

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Robyn

Robyn. was friendly and professional, I felt at ease through my review and the advise given was very helpful

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Review

Speaking with Adam this afternoon about my review was fantastic. He is so polite and patient and was not in a rush to go through with everything with me.
I felt satisfied with today's conversation over the phone.

Highly recommend Money Plus.

1 September 2025
Unprompted review
Rated 2 out of 5 stars

Very disappointed with them towards the…

Very disappointed with them towards the end of my dealings with them. When settling debt with one of my creditors, I got reassurances everything was paid and sorted, only to realise 2 months later there was a creditor that had not been paid. When I pointed out the mistake they were very unhelpful and denied accountability. Won’t be using them again

25 August 2025
Unprompted review
MoneyPlus Advice logo

Reply from MoneyPlus Advice

Hello Alfredo

I’m sorry to hear about your experience. Our complaints team have raised this as a formal complaint on your behalf. You will receive an acknowledgement shortly, and we will investigate the matter further.

Thank you for bringing this to our attention. If you would like to get in touch with us directly, you can reach us on 0161 837 4000 or by emailing advice@moneyplus.com

Holly
The MoneyPlus Team

Rated 5 out of 5 stars

An informative non judgmental approach…

An informative non judgmental approach to my debt
Offered solutions and advice which have given me overall piece of mind
Helpful and approachable for questions and informative answers
A very human approach
Thank you

29 August 2025
Unprompted review
Rated 5 out of 5 stars

I want to say a big thank you to Wayne and Steve

I want to say a big thank you to Wayne and Steve for all their help with my debt management plan. From the start they were both really kind, approachable, and understanding of my situation. They explained everything clearly and made sure I understood each step, which really helped put my mind at ease. Their advice was informative and reassuring, and I never felt rushed or pressured. I’m really grateful for the support they’ve given me it’s made a stressful situation feel so much more manageable.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

A weight off my shoulders for life

I was on a DMP for a few years and after my circumstances and health changed, Paula reached out with the view it’s her responsibility to help me as much as possible and the plan I was on would have meant I would have been doing it for the next 40 years. She told me about a different plan with I was eligible for and the further weight taken off my shoulders by Paula has changed my life and wellbeing. They have always been chilled and enable you to talk about money which is so important. I think it’s healthy to be able to discuss money in any light and MoneyPlus have naturally eased the shame surrounding this that I have detached from as we are all human. Thanks everyone especially Paula. SF

24 August 2025
Unprompted review
Rated 5 out of 5 stars

Our appreciation

We both agree that Wayne and Kareem were pleasant and understanding, they listened and gave us comfort in this difficult time. We appreciate the time they took to achieve the best outcome and provide us with relief after so many years of struggling.
Thank you to both of you.
Regards Kirsty and Duncan

18 August 2025
Unprompted review

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