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MoneyPlus Advice Reviews 

337
•
TrustScore 4.5 out of 5

4.5

Debt relief service
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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's helpfulness, understanding, and knowledge, which makes stressful situations much more manageable. People often praise the excellent customer service for providing clear explanations and a smooth user experience that alleviates anxiety. The overall service is described as incredibly supportive, offering relief and confidence to those dealing with difficult financial circumstances. However, some customers also noted dissatisfaction with the payment and debt management process, mentioning that the service did not always fully pay off debts as expected, sometimes leading to increased stress, unresolved creditor issues, or even higher overall costs than anticipated.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as quick, helpful, and... See more

Service

People report positive experiences with service, often highlighting the quick resolution of issues and the... See more

Payment

Consumers find payment to be a negative and turbulent experience, with some reporting that their payments... See more

User experience

Users describe positive interactions with the user experience, highlighting how smooth and easy the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a relief to know that there was help available to me and so many options discussed. Ryan and Daniel were very compassionate and understanding they made the process so quick, I told them what I wa... See more

Rated 5 out of 5 stars

Amazing service. Communication was spot on. All advisors were extremely helpful and clear on how they explained things. Regular updates of how your debt is being managed and cleared. Helped me massive... See more

Rated 5 out of 5 stars

I want to say a big thank you to Wayne and Steve for all their help with my debt management plan. From the start they were both really kind, approachable, and understanding of my situation. They expla... See more

Rated 5 out of 5 stars

★★★★★ Excellent support – Wayne was brilliant I called MoneyPlus for debt help and spoke with Wayne. From the start he was calm, patient, and really took the time to listen to my situation. He... See more

Company details

  1. Debt relief service

Written by the company

With over 25 years of experience, MoneyPlus Advice has supported thousands of people in taking control of their finances and finding debt solutions that fit their needs. We’re here to guide you through a range of options to manage your debt effectively.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

337 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(337)

97 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Wayne at money plus was great

Wayne at money plus was great, he was very helpful and gave great advice in my situation he was very friendly and did not judge.
I would recommend money plus to anyone in a similar situation

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Was very understanding that I wanted to…

Was very understanding that I wanted to stay the same as I have been as I’ve got used to paying that amount each week and I feel comfortable with that amount and don’t feel pressured into going any higher with weekly payments she was very helpful going back through my application
Process

17 July 2025
Unprompted review
Rated 1 out of 5 stars

This service is a waste of money

This service is a waste of money. You end up paying almost 50% of your monthly payments to money plus, when 100% of that payment could go to your creditors to pay off more of your debt. I just got in touch with all of them myself individually and set up a direct debit, and increasing each payment by 50% per month from the money i saved from paying Money Plus each month. Had i have caught on to this earlier, many of the debts would have been paid off by now. There is nothing money plus can do that you can't yourself, so save your money and put it to your debts yourself.

16 July 2025
Unprompted review
MoneyPlus Advice logo

Reply from MoneyPlus Advice

Hi Samantha

Thank you for your review. I'm really sorry to hear you didn’t feel our service provided the value you were hoping for.

At MoneyPlus, we aim to make managing debt easier by dealing with creditors on your behalf, helping to stop interest and charges where possible, and making sure your plan stays affordable and personal to you. We also make sure every customer is aware of all available options from the start, including free-sector solutions and the choice to deal with creditors directly, so they can make an informed decision. We carry out an annual review too, to check everything’s still right for you.
I appreciate you taking the time to share your experience. If there’s anything more we can do to help, please get in touch on 0161 837 4000 or email info@moneyplus.com.

Best wishes

Holly
MoneyPlus

Rated 5 out of 5 stars

Moneyplus for debt relief HIGHLY RECOMMEND

Such a load lifted from my shoulders and from my mind. Moneyplus are brilliant I had such anxiety over debt and they were simply brilliant spoke to 2 gentlemen ended up with Aaron who was fabulous and knowledgeable and we picked the best option for me. If your worried about debt give moneyplus a call HIGHLY RECOMMEND

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Money Plus Advice WORKED WONDERS

I contacted Money Plus Advice and was fortunate to talk to Hazel Clegg. I’ve been in a bit of a state worrying about my finances. But as soon as Hazel found out all my details she reassured me and gave me lots of options with explanations throughout. I’m so relieved that in just 2 weeks my money worries are behind me!!!

4 July 2025
Unprompted review

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