MoneyPlus Advice Reviews 

337
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's helpfulness, understanding, and knowledge, which makes stressful situations much more manageable. People often praise the excellent customer service for providing clear explanations and a smooth user experience that alleviates anxiety. The overall service is described as incredibly supportive, offering relief and confidence to those dealing with difficult financial circumstances. However, some customers also noted dissatisfaction with the payment and debt management process, mentioning that the service did not always fully pay off debts as expected, sometimes leading to increased stress, unresolved creditor issues, or even higher overall costs than anticipated.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as quick, helpful, and... See more

Service

People report positive experiences with service, often highlighting the quick resolution of issues and the... See more

Payment

Consumers find payment to be a negative and turbulent experience, with some reporting that their payments... See more

User experience

Users describe positive interactions with the user experience, highlighting how smooth and easy the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a relief to know that there was help available to me and so many options discussed. Ryan and Daniel were very compassionate and understanding they made the process so quick, I told them what I wa... See more

Rated 5 out of 5 stars

Amazing service. Communication was spot on. All advisors were extremely helpful and clear on how they explained things. Regular updates of how your debt is being managed and cleared. Helped me massive... See more

Rated 5 out of 5 stars

I want to say a big thank you to Wayne and Steve for all their help with my debt management plan. From the start they were both really kind, approachable, and understanding of my situation. They expla... See more

Rated 5 out of 5 stars

★★★★★ Excellent support – Wayne was brilliant I called MoneyPlus for debt help and spoke with Wayne. From the start he was calm, patient, and really took the time to listen to my situation. He... See more


Company details

  1. Debt relief service

Written by the company

With over 25 years of experience, MoneyPlus Advice has supported thousands of people in taking control of their finances and finding debt solutions that fit their needs. We’re here to guide you through a range of options to manage your debt effectively.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

337 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(337)

97 reviews in the last 12 months

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Rated 3 out of 5 stars

Patience essential.

It became very tedious, frustrating and distressing having to repeat the same information at length to a series of staff.It was difficult to understand how following staff could not simply go ahead on the basis of already lengthy discussions with their colleagues , if they were authorised to do this by the person inquiring about their services. At least three different staff carried out soft credit searches when surely one would have been sufficient. It is nonsense to say that these credit searches do not show on your credit report - l received emails from Experian advising that my records had been searched.
Fortunately after a number of hours a successful conclusion was reached but such a torturous process!

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! Wayne was second to none, couldn't fault him one bit. Made me feel like I wasn't an issue having to sort my finances. 10/10.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Would highly reccomend!

I cannot thank them enough. Was referred by a friend as was getting a bit worried about my repayments to recent commitments. I dealt with Matthew for the first part, and then Wayne and they were both extremely helpful and now feel like a weight has been lifted and on the road to a happier financial situation!

2 June 2025
Unprompted review
Rated 1 out of 5 stars

CONSTANT HARASSMENT

Constant harassment from this so called company who are operating under various names when they ring me on various numbers. Even when I have told them to stop ringing me that I'm not in debt they told me they won't stop and swore at me. I will be reporting it to try and get them shut down. Lowlifes!

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Service provided

I like the way they're trying to sorted out my probl and to provide the best options and service very gentle and so nice chatting ... very satisfying about all service provided

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent fast friendly eficent…

Excellent fast friendly eficent service. Great advice and support always happy to help and always very efficient at following up on calls and emails.
Great service and would highly recommend Money Plus.

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Yh the person I spoke to called jack…

Yh the person I spoke to called jack explained to me slowly and clearly about what can be suitable for me and he was absolutely great thankypu so much jack and the team I will definitely pass details on to friends and family big thankypu my mental health is certainly better knowing I don't have to worroe anymore big thumbs up jack thankyou again

19 May 2025
Unprompted review

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