www.monsterbeds.co.uk Reviews 

I ordered my king size bed and mattress from Monsterbeds and was happy with the good price. Next day delivery they ring me up and ask when I want the delivery for, I asked for the next day where they was fine with it and happily booked it. Next day arrives and I get rid of my old bed and get ready for the new one, van pulls up and I'm excited! The man pulls out the mattress and then that was it.... Left confused the man said that there was only the mattress availed for delivery and nothing else! Upset and worried I attempted to ring Monsterbeds but wasn't been able to get through for over 2 hours! Thinking I got played for my money or scammed in to buying a £251 pound mattress I rang the delivery company to see if there was a mistake, after hearing that they don't have my bed I was very upset and very stressed at the situation as I was planning on going out for the evening.

After ringing again I finally get through!! I explain my problem and they said to leave it with them to find the bed. A few mins later I get a call and YES! My bed was waiting at a depot! I asked if they could deliver it as I needed somewhere to sleep on! But I was blown back when they said the next they could do is in 3 days!!! I explained my problem and said that I would drive up to the depot to pick it up! They then said to give them a few more mins to try again. 2 hours of nervously waiting they ring back and said the best they could do was the next morning! After a un-comfortable night on the sofa I finally get the bed along with a sigh of relief. The bed was in fantastic shape and really comfortable! I will be using this service again although I think they need to improve on delivery and customer service calls! Thanks Monsterbeds!

i ordered a mattress and bed frame on 03-08-2104, and confirmed that the delivery date would be on 28-08-14 (lots of notice) this was confirmed, the mattress turned up as ordered, at the time of ordering i was told both would be on the same delivery, so slightly concerned i phoned monster beds and was told it was on a different courier and would be out, but they would check and call me straight back, over a hour later i called to be told i could nip out for 5 mins and wouldn't miss the order. 4 hours later still no call and no bed, they said it had been picked up, i waited on the phone and was told my bed would not be delivered on the date promised, i have no other date for at least two weeks available, i asked to speak to accounts to get my money back to be told they don't take phone calls, the money was refunded, however too late for me to arrange another bed frame, so i have tenants with no bed to sleep on until i return in two weeks. the lady on the phone was rude and unhelpful, thank you monster beds for making another landlord look stupid in front of his new tenants, i need to use companies i can trust, it seems the receptionist needs customer service training, or at least get a customer service department, your going to need one with staff like that.

Friend told me about monsterbeds. Placed order at 4.15 on a weekday afternoon. Got a phone call from them at 9.15 the next morning asking me when I'd like delivery. Asked for next day and by 11.30am the following day I'd received both the bed and mattress. Great price, good product and great delivery. No problem recommending them and I will be using them again for kids beds.

My previous review explains the problems we had regarding delivery of our bed. The owner of the company- Monster beds- called my wife last night to put things right. Daniel the owner spoke to her for some time and to myself this morning.
Sadly the actions of the company they employed to deliver our goods - CITY LINK led to me be become a very frustrated customer and leaving a review that has not shown Monster beds in a good light.

The follow up service I have received from Daniel has been second to none. It is City Link that have not only lied to us the customer, but have not been entirely honest with Monster beds. The attitude of the driver who delivered my goods left a lot to be desired.

The bed itself is great, it is sturdy, looks good and more importantly comfortable. Following our conversation with Daniel I would be more than happy to order from them again, in fact I may be doing so shortly as my son has now declared he wants a double bed.

Daniel is looking at changing couriers ASAP to save any other customers from having the same troubles as we did.

A big thank you to Monster Beds, really friendly, helpful and informative staff with lots of advice and tips on buying the right bed and mattress. We bought an ottoman bed and mattress and it was all sorted and delivered within one week. The mattress is so comfortable my husband wants us to buy another one for our own bed! Fantastic service will definitely be going back. Thanks again to all at Monster Beds will be recommending you. :)

Absolutely terrible service. This is the second time we have used this company and neither beds arrived on time. The first time was a guaranteed next day delivery which we received a week later. The current order is now going on 4 weeks late with the delivery date continually moving. I am shocked at the service and blatant lies on delivery times stated on their website.

Things didn't go right in the beginning, ended up with the bed frame which we kept. Waited a while for the mattress, but it wasn't delivered in the end as the delivery driver wasn't helpful. We are now very satisfied after the owner the Director of Monsterbeds called myself and my mother In Law to apologise to us personally. I must say he couldn't apologise enough and deeply regrets the experience we went through and is taking immediate steps and actions so that these mishaps like what happened to us won't happen again to others, he will do his upper most to satisfy us his customers, he was very sympathetic, very understanding, he seemed like a pleasant and compassionate person . My father In law will receive his full refund shortly plus a bonus for the mattress that was returned and not delivered last saturday as we had no choice but to order a mattress from another company which came the same day. I was also promised a special discount deal through himself for the unfortunate mishaps we endured and was given his direct contact details so I can redeem the special discount.

I must say again that I really deeply appreciate the length the owner/ Director of Monsterbeds went through to apologized profusely to us. I can now believe and can honestly trust this company. Most definitely thinking of purchasing mine and the childrens beds from Monsterbeds in the near future. Please note that the dispatch company that was used to deliver the items last week are an incompetent company and Monsterbeds will no longer use that dispatch company again. I was advised that Monsterbeds are about to sign contracts to use a more prestige dispatch company so us customers can now be rest assured.

We spotted this bed in a local store but were put off by long delivery times and a £20 delivery charge being only 3 miles away from the shop. We found Monster Beds on Google and made a £60 saving on the bed plus a £20 saving on delivery charge. We were contacted the day after placing an order and the bed was delivered the following day as stated. Everything arrived in perfect condition, with clear and easy to follow assembly instructions. Couldn't be more pleased and would definitely use again.

After being let down by Dreams, you saved the day, I don't understand how you can deliver next day service, when after 4 weeks my Dreams order was delayed again, I even got a 2 hour delivery slot 😎, moving home has been a real stress but with Louise's help we moved and got to sleep on a fantastic value bed. I feel people often only bad feedback, well you fully deserve great feedback 😎 I will be recommending you to my family and friends😎 thank you again x

I ordered a bed frame and mattress from Monsterbeds on Tuesday 15th April with a confirmed next day delivery which was just right as I had family staying over during the Easter break. The mattress went to one address and the frame to another (how does that happen). Monsterbeds assurred me they would have the order re-sent on Easter Saturday but only the frame turned up. Its now Wednesday and the mattress has at last arrived but its the wrong size. Customer services tell me another mattress will be sent tomorrow but I have to re-package the wrong mattress otherwise the courier wont take it away which will not be easy as the mattress arrives rolled and vacumn packed. So I have to spend another day waiting in for an order I placed over a week ago and all Customer Services tell me is that its the fault of someone else but my order was placed with Monsterbeds not 'someone else'.

Ordered bed on next day delivery and mattress within a few days, two packs for bed arrived next day and mattress arrived two days later on a Sunday...all good so far. On arrival of mattress unpacked bed and it was clear several parts missing, head and foot boards and no slats for bed. Contacted them following day and was asked to take photos and email what boxes had arrived. I then had to ring to confirm they had received email they then told me supplier had mixed up order and they would arrange a delivery. No contact from company so I had to ring next day. They now wanted me to repack order and they would arrange for collection the following day. I arranged for someone to be in the following day but nobody turned up, contacted them again, they were not aware the collection had not happened and stated the collection would now happen again the following day. I have waited in all day and again not a sign of a delivery. It's now Easter weekend unable to contact them two days wasted and promises not kept. No doubt this saga will continue next Tuesday, although the operators have always been polite it does not appear the management of this company are competent in getting a grip of problems when they occur.

Surprisingly 7.50am Saturday morning of Easter weekend whole new bed delivered all right stuff present but courier would not collect stuff already delivered. Straight after weekend call from manager Tracey very apologetic arranged for original delivery to be collected and this happened the next day and paid compensation into my account which appeared within 2 days. Apparently she had been on leave when problems happened. So while we're initial problems were a real pain give them credit for sorting it out with a final good result .....as a result I am editing my review to credit them with sorting it out in the end.

well, I went looking online to purchase 2 beds for my teenage sons who had grown out of their single beds. I found MonsterBeds and to be honest was a bit doubtful as I had never heard of them.. but after reading the reviews I was reassured, although not all perfect, on balance they seemed pretty good.. Beds arrived on time on the day and I put them together with ease, with a phonecall to a very helpful lady in customer service, as the bed slats and bolts were actually packed into the back of the headboard and I didn't realise!
Within a couple of days 2 slats had snapped and one of the end caps.. I was back on the phone to Tracey in Customer Services who couldn't be more helpful. Despite some delay from the manufacturer in sending the replacements they came through and ok, they are cheap beds but you do get what you pay for and my logic was to spend more on decent mattresses.. They sent me a complete replacement box which reassures me if other slats decide to fail. THANK YOU and I highly recommend MonsterBeds. Never leave reviews normally but as I had relied on them myself, I felt compelled to do so! Kate, West Sussex

Thank you for a fast and efficient service, including the courier service which was helpful and polite. I am very pleased with the headboard I ordered. Please thank the ladies on the switchboard for sorting out my query, without their help I would not have had the information I needed to place an order. I would not hesitate in recommending your company.

I placed my order and requested a date. On the delivery date my order arrived just after nine the morning just as requested. Excellent service and I would recommend this site to anyone.

from order to delivery, very easy and efficient service from company, good quality bed at a fantastic price - nephew very happy !

I ordered 3 metal beds from this company and received them on 6th of March 2013. 2 of the beds fell apart within few months. My tenants went and bought 2 other wooden beds and replaced these poor quality beds, however they didn't tell me until few months later as they were worried I would be upset. I contacted the company in 26 September and told them that the beds were of poor quality and not fit for the purpose and fell apart within few months. I asked a refund under The Sale of Goods Act 1979 which makes it an implied term of the contract that goods be as described, fit for purpose and of satisfactory quality.
I received a response from [Name] saying that she had spoken to Trading Standards about this and by law they were obliged to repair or replace any broken parts within the beds 12 month warranty period and asked me to send across pictures of the broken bed frames so can get the replacement parts to me as soon as possible. I sent her the pictures and she comes back to me saying that she had spoken at length with Trading Standards about this and they have said that unless there was a problem reported within the first 6 months of the bed being purchased, any problems that have occurred after 6 months need to be proven by the customer that there is a problem. (I don't understand what more I could prove than showing the pictures and offering for broken beds were available for them to collect and inspect)
She also stated that the Trading Standards state that if a customer should report a problem within the first 6 months then its down to the manufacturer to prove that it ISNT a manufacturing fault. If the problems are reported AFTER 6 months, its down to the customer to prove that it IS a manufacturing fault. ( what a load of rubbish!!!) She went on saying, that I was welcomed to email in additional photos to prove that what's happened to the bed is a manufacturing fault and she would happily send it to my supplier for them to look at. If I didn't then she cant help me anymore at this point and unable to refund or collect.
I was very upset with her lack of care. I wrote to her on the 31st of October saying that I was not an expert on beds, all I knew was that the beds should have lasted for at least 1 year and they didn't, obviously they were not of satisfactory quality. That is what the Sale of Goods Act 1979 says: If there's something wrong with something you've bought, you normally have the right to return it and get all your money back.

I also told her that I bought the beds online, as had I purchased them on store I would have taken them back so they could see that they were faulty and of bad quality. I warned her that I would make a formal complaint against them if they didn't refund me the money. From 31st of October I have never received any further correspondence. Very disgusted with this company. A rip off. I warn you to be careful and if possible avoid buying from this company as you would be disappointed.

This is such a lack of respect. I waited all day and nobody turned up.
I went away for half an hour and ask my friend to stay here for me.
All that hassle for what? no delivery, no calls , nothing!

We were looking for a Super-Kingsize metal headboard to finish our newly decorated and furnished bedroom. We had searched local high street stores and bed centres within a 10 mile radius of our home but found nothing we liked. We searched online and found the Monsterbeds.co.uk. website and instantly saw the headboard we wanted. Just to make sure we checked other websites for the identical item but Monsterbeds price was best by far and included free delivery.
Checkout was really easy especially as we could pay with Paypal. Also at checkout we found there was an extra 5% off what we had expected to pay (a January special I think), After ordering we were contacted to arrange a delivery day to suit us and a safe place for the courier to leave it should we not be in.
All in all, an excellent buying experience. We got exactly what we wanted - a good quality product, within a couple of days of ordering, at a bargain price, with free delivery and helpful friendly staff. What more can I say but "Thank you all at Monsterbeds.co.uk" and "Buy here with confidence" to anyone looking for a bedroom bargain ;)

After having some problems getting my mattress supplied and delivered I was left without the one I wanted particularly due to supply issues, the director has since phoned and apologised personally about this. It was obvious he cared a great deal about customer satisfaction and his companies reputation (which is a rare thing these days). He's now arranged for me to get the mattress I was originally after (with no extra charge), as well as keeping the old one so I couldn't be happier. After being reassured my issues were a one off, and that they take customer satisfaction seriously, I genuinely believe them as they didn't have to call me to sort anything out, that was their decision. Would order from here in future my faith in them has been restored as a customer.

To sum up I've come away quite happy and reassured that there are companies out there that still care about their reputations and customers!

I ordered a bed and a medium/firm rated memory foam mattress from Monsterbeds a couple of years ago - no problems.

Two years later the foam was starting to lose its support so, as I suffer from chronic back pain, I ordered another mattress but this time I decided to go with a Firm rating rather than Medium/Firm. Unfortunately the mattress I received was actually Very Soft - much softer even than the 2 year old 'Medium/Firm' mattress that we were already using! I contacted Monsterbeds by phone and after explaining the issue I was told to email it all through to them. I did this but heard nothing back. After waiting for 3 weeks with absolutely no response I phoned 4 times in a week and each time I was told that the person I needed was currently 'away from their desk' and would call me back ASAP. The last two people I spoke to told me that they personally would investigate and get back to me - none of them did.

Eventually I wrote a formal complaint and sent it to the head of customer service. Still no response. After a handful more phonecalls and emails, long story short I eventually got somebody to agree to exchange the mattress, this time for the same model Medium/Firm mattress that I had originally ordered 2 years earlier, and they would refund me the difference in price (£70). I wasn't completely satisfied but I accepted anyway as I was getting very fed up with chasing them and just needed a mattress.

This replacement mattress was the same manufacturer, model number, description etc. as the one I had two years ago (a super king size Breasley Postureform Deluxe), however the product I received was COMPLETELY DIFFERENT! It was extremely soft (again much softer than the 2 year old one we already have) and even looked much different. I got back in touch with Monsterbeds and they told me that their suppliers "have the right to change product details" and basically that it was hard luck on me. I suggested that this might be true for minor details such as appearance, removable covers, etc., but they shouldn't be describing a Very Soft mattress as a Medium/Firm one. Even if they do make significant changes then they should not use the exact same product description, model number and keep a misleading firmness rating, etc!

I've now been chasing Monsterbeds for five months (no exaggeration!) with this disagreement, even quoting the Sale of Goods act to them as the product I ordered has been misdescribed. I have been lied to time after time that they would call me back - they never once in all these months returned my call. I have not received my partial refund of £70 from the replacement mattress, which they promised 3 months ago. Even after assuring me that they would process it "as a matter of urgency" it never came through. The last I heard from Monsterbeds was around a month ago when they (finally!) collected the second mattress from me with promises of giving me a full refund. Right now I have not received either the partial refund or the full refund, I do not have any mattress, and I am extremely frustrated and appalled at how bad customer service can be.

They have now had my £300 for almost 6 months and I still do not have a Firm or even a Medium/Firm mattress that I originally ordered, or the refund that I have been promised!! I will have to get this resolved through my credit card company and/or a solicitor but I would strongly recommend NOT using this dodgy company. Their customer service is the worst I have every come across with any company in any industry in my whole life!

You have been warned!