Montredo Reviews 

1,547
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the product quality, noting that items arrive in pristine condition, beautifully packaged, and just as described. People also find the prices attractive and mention that successful deliveries bring great satisfaction with their purchase. However, some customers also noted significant delivery delays that far exceeded the initial delivery estimates provided on the website. Consumers frequently experienced frustration with slow response times from support staff and faced serious difficulties securing timely refunds after canceling their orders. Many buyers felt unsupported when trying to resolve these issues, leading to a stressful purchasing process.

What people talk about most

Delivery service

Consumers find experiences with the delivery service to be decidedly mixed. While some reviewers report... See more

Product

Customers consistently note ambiguous experiences with product, reflecting high disagreement among reviewers.... See more

Order

Users describe ambiguous interactions with order, highlighting significant delivery delays and unfulfilled... See more

Refund

Customers had ambiguous experiences with refund processes, often facing severe delays beyond the promised 14... See more

Response time

Reviewers highlight deep frustration regarding the poor response times and prolonged radio silence. Consumers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Watch looks perfect and fits amazing, delivery was the only issue very very slow waited 20 days and the website said 10 days express delivery! Watch was shipped with standard delivery…

Rated 3 out of 5 stars

Watch is great and impeccable delivered. However it took 7 weeks and there was no proactive communication only reactive responses.

Rated 3 out of 5 stars

I placed my order on 15 January after being assured that one of their suppliers had the watch available. Unfortunately, what followed was a period of delays and uncertainty, with no clear timeli... See more

Rated 4 out of 5 stars

The delivery was a bit slower than advertised but it was worth the wait. This being said if you are ordering something as a bday gift, make sure you take this into consideration. I was aware of the p... See more


Company details

  1. Watch shop

Written by the company

MONTREDO ist Deutschlands führender Online-Shop für neue Luxusuhren. Finden Sie Ihre passende Wunschuhr bei MONTREDO, der ersten Adresse für Uhrenliebhaber.


Contact info

2.9

Average

TrustScore 3 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(1,547)

147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

good price, good communication well fine

After a first command which was canceled by Montredo (no more availability) with good communication and rapidly refund, i tried for another purchase.

Everything were fine: price/delay (you must check it... some watches need weeks or months )/delivery (especially because they contact me for DHL delivers the watch when my offices is open and not on saturday)

29 January 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service!!!

This is the third watch I have purchased from Montredo and will check their website first for any future purchases.
Highly recommend this company, excellent service and amazing savings compared to RRP.
Keep up the good work Montredo!!!

9 January 2023
Unprompted review
Rated 5 out of 5 stars

Great buying experience

I have been collecting watches for 20 years and have done business with numerous sellers.I had a wonderful experience dealing with Christhard at Montredo, very friendly and professional service.I will buy from them again!

7 February 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Customer service representative contacted me and sent me emails through every step of the process. I was impressed with their customer service. Pleased with my watch I purchased from them too (Vulcain Cricket).

22 December 2022
Unprompted review
Rated 5 out of 5 stars

Perfect service, product, value

Perfect service, perfect product, perfect value: The Team is always there to answer questions and provide timely accurate answers and feed-back. Because of who they are in the value chain, no-one should expect that watches are available @delivey location within a second. The price-quality is from far the best to be found in this space. All is real and works as planned

14 February 2023
Unprompted review
Rated 5 out of 5 stars

Montredo = 100% trustworthy!

The watch came exactly as described, brand new with all the papers.
Great communication, extremely fast delivery.
100% recommended!

9 January 2023
Unprompted review
Montredo logo

Reply from Montredo

Thank you for leaving us a review! We hope to welcome you as a customer again in the near future.

Rated 5 out of 5 stars

Everything great

Great communication, fair price, fast delivery, well packed.
I can only recommend to everyone.

26 January 2023
Unprompted review
Montredo logo

Reply from Montredo

Thank you very much for leaving a comment! We hope you like your new watch.

Rated 5 out of 5 stars

It has been a pleasure communicating with Montredo

It has been a pleasure communicating with Montredo. They respond amazingly quickly and so is the delivery. A shout-out to Christhard Schneider (Customer Service Manager) for being an excellent face for Montredo! Highly recommended to all looking for quality service!

20 November 2022
Unprompted review
Montredo logo

Reply from Montredo

Your feedback is greatly appreciated! Thank you so much for choosing to purchase from Montredo, and we hope you enjoy your new timepiece for many more years!

Rated 5 out of 5 stars

Excellent deal

Excellent deal, great price, absolutely satisfied
A++++

15 December 2022
Unprompted review
Montredo logo

Reply from Montredo

Thank you very much for leaving a review! We hope you like your new watch.

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Impeccable after-sales service. Thank you

1 January 2023
Unprompted review
Montredo logo

Reply from Montredo

Thank you very much for your kind words! Best regards from Berlin - Montredo

Rated 5 out of 5 stars

I had my eye on a Bell&Ross watch…

I had my eye on a Bell&Ross watch for a long time and I thought I will never find it. And then Montredo had it listed at a really good price. I contacted them, they were fast in answer, placed the order and everything went smooth from there. The watch is fantastic and the service was excellent. It is a trustworthy company.

31 October 2022
Unprompted review
Montredo logo

Reply from Montredo

Thank you so much for your kind words! If you ever need help with your new watch, please don't hesitate to get in touch! Best regards from Berlin - Montredo

Rated 5 out of 5 stars

I am very happy with my purchase and it…

I am very happy with my purchase and it was exactly as advertised. Montredo was quick to answer all my questions. I would highly recommend and would gladly purchase from them in the future.

1 December 2022
Unprompted review
Montredo logo

Reply from Montredo

Thank you for your feedback, and we hope you are pleased with your purchase!

Rated 5 out of 5 stars

Good service, best price

Good service, best price. Quick delivery!
The vendor answers quickly , very professional

23 November 2022
Unprompted review
Montredo logo

Reply from Montredo

Thank you so much for your order, and please feel free to let us know if we can help with your new watch at any time.

Rated 5 out of 5 stars

From the moment of my purchase

From the moment of my purchase, there was always communication with the correspondent. I was informed and that kept me confidant. The price was marvelous, hard to ignore. Montredo has many different brands to choose from.

4 December 2022
Unprompted review
Montredo logo

Reply from Montredo

We are pleased to hear that you are happy with your purchase! As always, we are here to help if you need any assistance with your new watch.

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