Montredo Reviews 

1,547
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the product quality, noting that items arrive in pristine condition, beautifully packaged, and just as described. People also find the prices attractive and mention that successful deliveries bring great satisfaction with their purchase. However, some customers also noted significant delivery delays that far exceeded the initial delivery estimates provided on the website. Consumers frequently experienced frustration with slow response times from support staff and faced serious difficulties securing timely refunds after canceling their orders. Many buyers felt unsupported when trying to resolve these issues, leading to a stressful purchasing process.

What people talk about most

Delivery service

Consumers find experiences with the delivery service to be decidedly mixed. While some reviewers report... See more

Product

Customers consistently note ambiguous experiences with product, reflecting high disagreement among reviewers.... See more

Order

Users describe ambiguous interactions with order, highlighting significant delivery delays and unfulfilled... See more

Refund

Customers had ambiguous experiences with refund processes, often facing severe delays beyond the promised 14... See more

Response time

Reviewers highlight deep frustration regarding the poor response times and prolonged radio silence. Consumers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Watch looks perfect and fits amazing, delivery was the only issue very very slow waited 20 days and the website said 10 days express delivery! Watch was shipped with standard delivery…

Rated 3 out of 5 stars

Watch is great and impeccable delivered. However it took 7 weeks and there was no proactive communication only reactive responses.

Rated 3 out of 5 stars

I placed my order on 15 January after being assured that one of their suppliers had the watch available. Unfortunately, what followed was a period of delays and uncertainty, with no clear timeli... See more

Rated 4 out of 5 stars

The delivery was a bit slower than advertised but it was worth the wait. This being said if you are ordering something as a bday gift, make sure you take this into consideration. I was aware of the p... See more


Company details

  1. Watch shop

Written by the company

MONTREDO ist Deutschlands führender Online-Shop für neue Luxusuhren. Finden Sie Ihre passende Wunschuhr bei MONTREDO, der ersten Adresse für Uhrenliebhaber.


Contact info

2.9

Average

TrustScore 3 out of 5

2k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(1,547)

147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Breitling strap discontinued. No problem for montredo

I was looking for a special breitling rubber strap. The strap was officially discontinued but montredo had one in stock. Everything dor buying to delivery whent smooth and swiftly. The communication was personal en friendly. I highly recommend their services.

5 May 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful experience from Montredo

Wonderful experience from Montredo. I received a gorgeous watch, in perfect packaging with guarantee, within just a few days of ordering. Great communication. Highly recommend this company for beautiful designer watches.

30 March 2025
Unprompted review
Rated 5 out of 5 stars

I am very happy to receive a brand new…

I am very happy to receive a brand new Breitling Navitimer 41mm green dial Chronograph watch from the Breitling manufacturer with great discount after 12 weeks waiting time.

The watch comes with many small plastic pieces attached to the case and strap deployment clasp to avoid potential scratches. It is so beautiful and very accurate after couple days wearing. I really appreciate Christhard's big effort to get full order from the manufacturer. It is really worth to wait for 12 weeks for this authentic and beautiful watch with great discount and with international warranty. I totally trust Montredo and will buy another watch from Montredo in the future!

I recommend to purchase any watches from Montredo!

23 April 2025
Unprompted review
Rated 5 out of 5 stars

The experience with Montredo was absolute best.

The experience with Montredo was as it shoul be when you buy goods from internet.
We had a dialog, I raised question which were replied in a timely manner, and with the profesional approach I would expect.
I purchased a watch, which was delivered in time, packed properly. The second time… the same. Will be more to come.
Overall a perfect experience. They gained my absolute trust. What they commited, they delivered, the word they gave, it was kept.
I could only recomend them.
They are trustworty and honest.

26 February 2025
Unprompted review
Rated 5 out of 5 stars

The best management I ever…

The best management I ever communicated. Real professionals, fast delivery, really really good prices and the products are great. My product was
Maurice Lacroix watch from the Aikon series I found it on Montredo on the lowest prices I can get from any other website or sellers.
Big thanks to this seller.

25 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service, Trusted Company

I had an outstanding experience with Montredo. They patiently answered all my questions before I placed my online order. The watch was delivered precisely on the promised date, and they even assisted me with the tax refund, making my purchase even more advantageous. Special thanks to Christhard for his support. I highly recommend buying from Montredo.

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

The watch came as advertised. Great customer service by the company. They promptly answered any of my concerns and delivered the item on time, which was very important as it was a christmas gift.

24 December 2024
Unprompted review
Rated 5 out of 5 stars

The most successful shopping experience.

The most successful shopping experience I've ever had. Easy to place an order and the price was very good. Communication with the store was great. The package arrived well packaged. Very professional and reliable service representative. Highly recommend purchasing from MONTREDO!

23 November 2024
Unprompted review
Rated 5 out of 5 stars

They earned my trust!

I had a great experience with Montredo. My order took a bit longer than expected, but any time I sent correspondence, I received a response from Christhard in a timely manner. The product I bought was exactly as advertised - brand new with all of the paperwork.

18 September 2024
Unprompted review
Rated 1 out of 5 stars

The worst purchasing and post-sale experience

Hello,I have seen very good reviews of this store on trustpilot but I am sure that they are from people who have not had a problem with damage to their purchase or delays with their order,I waited a year to buy a watch and the deal with Christhard the person the fact that he always responded to my emails to see availability of the item was always very pleasant.I placed the order for an Oris Big Crown in this store on June 13,2023 and it took a long time to arrive.I received it on July 11,2023 at home but I do not consider this the main problem,apart from that I had an incident with damage to my order,trustpilot does not allow me to enter the exact date of the purchase because it was more than a year ago.

Upon receiving it I commented that the watch arrived damaged and the first thing they did was blame me for the damage. The treatment I received from Christhard after telling him that the watch arrived damaged was unpleasant and totally different from what it was initially. They sent me photos of the item where You couldn't see the damaged area,for my part I sent them photos of the damage and they said that the watch was perfect when they sent it,perhaps it could have been damaged during transport but they did not accept that it could be like that, they refused to make a refund saying that I had damaged it and that I did this to get a new watch,they made me feel very bad,after talking we finally reached an agreement and they offered me compensation,the problem is that they became defensive because of damage to my order in the area of ​​the watch lugs and they blamed me for it,I cannot allow them to blame me for something I did not do and it arrived in that state,I told them several times that they were wrong,they also did not want to proceed with a return.

The watch arrived in its original flat box of the version with leather strap, with all the documents and well protected,it arrived in this box because I ordered it with a bracelet and the distributor had the model with a leather strap and there they made the replacement in their center, Montredo told me to go to the distributor in my city,I spoke with them in person since they are in my city,I showed up there with the watch perfectly repaired by me since I am an expert,I showed them photos of the damage and they said who don't know how It happened,when there is a problem nobody knows anything and I couldn't find out how my watch was damaged.

I do not recommend this store at all,I want to let you all know that I have had the horrible after-sales experience,the worst,if you are lucky and the item arrives in perfect condition and at the agreed time it will be a good experience because you will not know the real and disastrous after-sales service of this store,if your watch arrives damaged things will be against you.

Greetings.

20 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent experience, with the hint of (undeserved) fear

Overall great experience, but buyers must be ready for potentially long(er) period of waiting. As in month or two. But watch will arrive as planned and bought: my experience with Montredo was excellent, although I was bit scared at first...
Ordered rather rare Seiko (I know, sounds oxymoron, but try you to find spb399), and they kept informed me on all stages. Price was as promised, packaging great and watch is really stunning!
All in all, maximum stars for team, I will definitely do business with Montredo again, much more relaxed.

1 August 2024
Unprompted review

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