Montredo Reviews 

1,548
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the product quality, noting that items arrive in pristine condition, beautifully packaged, and just as described. People also find the prices attractive and mention that successful deliveries bring great satisfaction with their purchase. However, some customers also noted significant delivery delays that far exceeded the initial delivery estimates provided on the website. Consumers frequently experienced frustration with slow response times from support staff and faced serious difficulties securing timely refunds after canceling their orders. Many buyers felt unsupported when trying to resolve these issues, leading to a stressful purchasing process.

What people talk about most

Delivery service

Consumers find experiences with the delivery service to be decidedly mixed. While some reviewers report... See more

Product

Customers consistently note ambiguous experiences with product, reflecting high disagreement among reviewers.... See more

Order

Users describe ambiguous interactions with order, highlighting significant delivery delays and unfulfilled... See more

Refund

Customers had ambiguous experiences with refund processes, often facing severe delays beyond the promised 14... See more

Response time

Reviewers highlight deep frustration regarding the poor response times and prolonged radio silence. Consumers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Watch looks perfect and fits amazing, delivery was the only issue very very slow waited 20 days and the website said 10 days express delivery! Watch was shipped with standard delivery…

Rated 3 out of 5 stars

Watch is great and impeccable delivered. However it took 7 weeks and there was no proactive communication only reactive responses.

Rated 3 out of 5 stars

I placed my order on 15 January after being assured that one of their suppliers had the watch available. Unfortunately, what followed was a period of delays and uncertainty, with no clear timeli... See more

Rated 4 out of 5 stars

The delivery was a bit slower than advertised but it was worth the wait. This being said if you are ordering something as a bday gift, make sure you take this into consideration. I was aware of the p... See more


Company details

  1. Watch shop

Written by the company

MONTREDO ist Deutschlands führender Online-Shop für neue Luxusuhren. Finden Sie Ihre passende Wunschuhr bei MONTREDO, der ersten Adresse für Uhrenliebhaber.


Contact info

2.9

Average

TrustScore 3 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(1,548)

147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service, fast delivery

Had a really good experience buying a watch here. All my questions were answered fast, the watch was delivered internationally fast en the after sale service was excellent as well.

6 March 2024
Unprompted review
Rated 5 out of 5 stars

Maurice Lacroix ordered from Montredo

I ordered Maurice Lacroix.I have stayed happy with the services provided by Montredo. I have received the watches including warranty without delays, as it was promised. The customer services answers all the questions in details in a very efficient way.

12 March 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding products and customer service

I am most impressed with the highest level of customer service achieved by Montredo. Over the past few years, I purchased five luxury watches from this company, headquartered in Berlin. They go to extraordinary lengths to accommodate customers' needs. Email communications receive prompt, professonal responses, frequently the same day, and are very polite. As a customer who has experienced other companies with very deficient customer service, Montredo is a breath of fresh air.

20 November 2023
Unprompted review
Rated 5 out of 5 stars

Shop at Montredo great service and price

Customer service was fantastic…very quick response to my inquiries… and intelligent responses on top of it.
My watch is incredibly beautiful…Muhle Glashutte 29er
small. Exquisite. I will definitely shop here again. Great experience. Best price.

22 January 2024
Unprompted review
Rated 5 out of 5 stars

Seiko Presage

Customer service (Mr. Chrishard) was very friendly and extremly open about the state of my order, even sending updates regarding my order without me asking for anything, and the price was the best as well.

Wholeheartedly recommened them. Will shop again with them, hopefully soon.

19 February 2024
Unprompted review
Rated 5 out of 5 stars

ORIS Big Crown ProPilot Automatic Black 41 mm

Yesterday I have recieved my new watch from Montredo. Everything was perfect. Most of all there was very helpfull comunication with Mr. Christhard and also the best price for the watch I could find on the web.
I have some new watches for my collection on my radar and I will definitely buy them at Montredo.
Highly recommended.

22 February 2024
Unprompted review
Rated 5 out of 5 stars

Very satisfied

Very satisfied with the communication making an international purchase very easy. Also, very competitive pricing and willingness to negotiate.

14 February 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with my watch and the service

Very happy with my watch at good price and with the service Christhard and his team. I had a few questions as I had not purchased a watch online before and my questions were answered without delay to reassure me

12 February 2024
Unprompted review
Rated 5 out of 5 stars

Montredo, A company that sell watches

Montredo sell watches. From a few hundreds pound up
to multi-thousand pounds in value. They are usually cheaper than other sellers, but if buying from the UK they will be subject to import duty and a handling fee. With the watch I purchased it still worked out over £200 cheaper than if I purchased it in the UK.

Their (Montredo's) communication from start to finish is exemplary. My own purchase took ~9 days from ordering to delivery and I had 5 emails from the same person who dealt with my purchase.

Would I used them again, I did, this was 2nd purchase I would go back.

2 February 2024
Unprompted review
Rated 5 out of 5 stars

Correct handling

As you can expect from a German company, they are indeed correct, efficient and trustworthy. Good experience to communicate with Christhard.

18 December 2023
Unprompted review
Rated 5 out of 5 stars

Great service

The price was good, the support was always answering, the product arrived in perfect condition.
Really valid vendor for my experience

28 December 2023
Unprompted review

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