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Monzo Reviews 67,851

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TrustScore 4.5 out of 5

4.6

Bank
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Review summary

Created with AI, based on recent reviews

Looking at 18,550 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the user experience, highlighting the app's ease of use and intuitive interface. Many appreciate the convenience of managing finances, setting budgets, and tracking spending with instant notifications. The service is often described as excellent, with people valuing the transparency and respectful interactions. However, some people were dissatisfied with payment restrictions, finding them overly strict and intrusive, particularly for repeat transfers. A few other people also felt that their access to funds was blocked without clear explanation, causing frustration and inconvenience.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the app's ease of use and intuitive... See more

Application

Consumers find the app to be positive, highlighting its ease of use for managing finances, setting budgets,... See more

Service

Clients share positive opinions on service, with many praising its ease of use and reliability. Reviewers... See more

Payment

People report ambiguous experiences with payment. Many customers praise the ease of use for international... See more

Value for money

Customers consistently note positive experiences with value for money. Many praise the ease of use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love Monzo. Wish I had joined years ago. Their customer service online is brilliant, they resolved a problem of mine straight away. I love the whole banking experience as it's really easy and they o... See more

Rated 5 out of 5 stars

Recently signed up as a new customer looking for a secondary account. As a rival bank employee I was impressed with the ease of onboarding and speed with which my new card arrived. Loved that I could... See more

Rated 5 out of 5 stars

Account is easy to use, links to all other accounts, credit cards and mortgage, so you can swe everything in one place. Easy to create virtual pots to split money out for bills etc if you want. Alerts... See more

Rated 5 out of 5 stars

I love being able to have as many named savings pots as I like and I am doing a yearly savings challenge too which is very enjoyable. The app is very easy to use and the card is very colourful which m... See more

Company details

  1. #17 of 47 best companies in Bank

About Monzo

Written by the company

We're building the bank of the future - complete with instant notifications, built-in budgeting tools, free payments abroad, 24/7 customer service and much more! Monzo is a bank for everyone, built together with our community. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo and we think the best way to do that is by being as open as possible. Join the revolution today.

Contact info

  • 38 Finsbury Square, EC2A 1PX, London, United Kingdom

  • www.monzo.com

4.6

Excellent

TrustScore 4.5 out of 5

68K reviews

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Rated 5 out of 5 stars

Impressed

Very easy to apply and open the account. First impressions are important. Very straight forward with quick money transfers and early paydays. Currently in the process to consolidate my old pensions, all suggested via app and fairly easy process. So far so very good!

9 May 2026
Rated 5 out of 5 stars

Best bank so far

Easy to use, clear instructions and policies are outlined, prices for premiums and accounts are clearly outlined... You get what you're willing to pay for

11 December 2025

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