MOO Reviews 18,528

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products and the overall service, highlighting the excellent printing and materials. Many people appreciate the smooth ordering process, the user-friendly website, and the quick turnaround times for delivery. The customer service is frequently described as exceptional, with agents being helpful, prompt, and dedicated to resolving issues. However, some customers were not happy with the quality of their orders, noting issues like misaligned foil, faded edges, or bent corners on cards. A few other people also felt that the customer service was unhelpful or unresponsive, leading to dissatisfaction with how their concerns were addressed.

What people talk about most

Product

People report positive experiences with product, often praising the high quality of materials, vibrant... See more

Quality

Clients share positive opinions on quality, consistently praising the exceptional quality of products,... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease and... See more

Customer service

Customers generally report positive experiences with customer service, highlighting their helpfulness and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its exceptional quality, efficiency,... See more

Based on these reviews

Rated 5 out of 5 stars

Great service and high quality printing. I was pleased with my entire ordering process - this was my third time using Moo and I will continue using their services and recommend it to others as well. I... See more

Rated 5 out of 5 stars

Amazing service from Moo print as always... 1. High quality 2. Delivered bang on time. I receive the new business cards and noticed an issue regarding the spelling on the print (my fault). I amende... See more

Rated 5 out of 5 stars

Moo is quality and experience. Their sample kit is perfect for ideating the best collateral for your needs. The design templates were great for our designer to interpret our brand for printing mater... See more

Rated 5 out of 5 stars

This is a high-quality service from start to finish. The easy-to-use website, email communication that kept us informed at every step, and the delivered business cards are first-class. We ordered on... See more


Company details

  1. Prints and signs store
  2. Art supply shop
  3. Business-to-Business service
  4. Custom label printer

Written by the company

Create and customise premium Business Cards, MiniCards, Postcards and Stickers with MOO’s unique variable print technology – Printfinity. Designed online. Printed in UK and US. Shipped Globally.

MOO Promise

It’s simple. We’re not happy until you’re over the MOON.

It’s simple. We’re not happy until you’re over the MOON.
We'd prefer it if you were absolutely thrilled beyond words with your order. We take great pride in our work, and we want you to feel the same about yours. If you’re not happy with your order, talk to us and we’ll find where the problem is and help to sort it, and if it is our mistake we will make it right.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

19K reviews

5-star
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1-star

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Rated 5 out of 5 stars

I think this is a great company

I think this is a great company. Everything I have bought has been of excellent quality.
There have been mistakes/errors with orders (sometimes mine, sometimes, I believe, moo's) but customer services have always been prompt and courteous in resolving matters.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

What made my experience great was I created a design and a slogan while on this site and have it in my hand now

What made my experience great was I have never ordered business cards before I'm in the beginning stages of a startup of a dream and being able to design and have that idea come to life and in my hand through this company was an amazing experience from conception to delivery I can't remember the last time I was this excited and it's making my dream come true being able to hand over a product of my design with my logo and words on it and having it be so well received I never could have imagined that was possible and as easy to do as it was through moo.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, quick turnaround and superb quality finish. Process is very simple: download a ready-made template or upload your own design.

13 February 2026
Unprompted review
Rated 3 out of 5 stars

The cards are beautiful and of great…

The cards are beautiful and of great quality. However, waiting 3 weeks plus for delivery is ridiculous. It makes me question whether the good outweighs the bad of using your company.

30 January 2026
MOO logo

Reply from MOO

Dear David,

Thank you for taking the time to share a Trustpilot review. 

I'm very sorry to learn of your dissatisfaction with the length of time taken to deliver your order. I will be in touch via email shortly to offer further support. 

Kind regards,

Sheree

MOO

Rated 1 out of 5 stars

MY ORDER CAME MIXED WITH CARDS THAT…

MY ORDER CAME MIXED WITH CARDS THAT WERE NOT MIND

30 January 2026
MOO logo

Reply from MOO

Hi there!

I’m sorry to hear about the trouble that you’ve experienced with your order, and I appreciate you taking the time to reach out to us. 

We would be more than happy to assist with this issue if you could please contact our support team with your order number so they can look into this further for you. You can contact the team by phone, chat or email: moo.com/contact

My apologies for the inconvenience this may have caused and we look forward to speaking with you.

Best Regards,

Jared B.

Rated 5 out of 5 stars

Moo is your goo too

Moo products are nice and thick with top quality pictures. The adhesion on the stickers is great. The employees are enthusiastic and helpful and shipping is top rate.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

I buy a lot of stickers from a bunch of…

I buy a lot of stickers from a bunch of different places, but I’m always coming back to moo. First of all their packing is great so that I can easily pull the sticker away from the backing to put them on my products. Second of all, it is almost shocking the amount of money that they put into their packaging that they’re put into just the cardboard boxes. Everything is super super professional. Well, I can’t say enough about these guys and gals. Thanks.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

great business cards

Great experience dealing with Team Moo, fantastic quality at a fair price. Thanks for you product and aftercare service.

I am very satisfied.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

MOO is Awesome !!

Overall brilliant experience and super happy with my square business cards. The design to delivery process was so quick and seamless. The print quality and outcome are great !! Thanks MOO for helping me create my brand .

11 February 2026
Unprompted review
Rated 5 out of 5 stars

EXCEPTIONAL CUSTOMER SERVICE

I phoned MOO, ridden with concern, over a business card (several) that I had been working on, thinking I had mistakenly deleted the files. I had the great fortune of speaking with Noramy, who quite frankly, SAVED THE DAY. Not only did he find my files, he was able to separate, organize, and then proceeded to proofread each card, offering helpful suggestions with regards to formatting, font, etc. Noramy was patient, kind, and set me at ease. After well over an hour, I could not have been more grateful to him and the MOO team for their professionalism and guidance. The epitome of customer-centric!

20 February 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely no quality control

Absolutely no quality control. I opted for foil finished cards. The foil was misaligned so badly that it looks like a bad drop shadow, and on the reverse of the card the plain text was printed poorly with stems missing on individual characters. Logos that were to be centered on the front of the cards were in a different location on nearly every one.

After bringing it to their attention, they apologised, reprinted - and what do you know, the second batch is actually worse than the first.

No one seems to honestly care about the product they're putting out.

20 February 2026
Unprompted review
MOO logo

Reply from MOO

Dear Owen,

I’m very sorry to hear about the issues you’ve experienced with your Silver Foil Business Cards, and that our attempt to make things right fell short. Thank you for taking the time to share your feedback; it’s important to us.

I’ll be happy to assist with resolving this issue and will be in touch shortly via email. My apologies for the frustration and inconvenience this has caused.

I look forward to speaking with you.

Best regards,

Jared B.

Rated 5 out of 5 stars

Beatrice was absolutely INCREDIBLE!

Beatrice was absolutely INCREDIBLE!
I was having trouble placing an online order due to some edits I needed to make, and she helped me via phone.
Thank you, Beatrice & Moo!

18 February 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been using this company for many…

I’ve been using this company for many years. The quality of products is really great, and any time I have ran into any issues the team rectified it well and the customer experience has been very positive. Recently I’ve been assisted by Kaley and the support provided has been amazing.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Good all-around experience with MOO

The website was easy to use; there were a lot of options I could choose from for my new business cards. I felt the price was reasonable, and the order arrived ahead of schedule.

20 January 2026
Rated 5 out of 5 stars

I love MOO!

I love MOO!
From ease of their site, pricing and - most important, their support team! Regardless of how easy technology can be, there is nothing to replace helpful human customer support. I now have beautiful new business cards that are truly reflective of my work. I am a happy customer

6 February 2026
Unprompted review

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