Moon Bingo Reviews 

273
•
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

If you enjoy playing Bingo online than look no further than MoonBingo.com best ever online gaming site. They offer great incentives to join and they excel in rewarding their members. I have received m... See more

Rated 5 out of 5 stars

I love moon bingo and is one off a few sites i really enjoy playing. There is always some kind of promotion going on to suit your needs, free coins in the chat which btw the CMs are always polite and... See more

Rated 5 out of 5 stars

My experience with a young man called Curtis was very uplifting for me he was freandly kind and patient with me ..I live alone am a old lady he brought a little sunshine into my life with his freandl... See more

Rated 1 out of 5 stars

Totally useless. Games are tight barely get Bonuses ornfree spins during games. Also their.withdrawal is a joke. Says they approve in one working day. I made a withdrawal Wednesday before 4 pm and it... See more

Company replied

Company details

  1. Casino

Information provided by various external sources

Moon Bingo is one of the UK's favorite bingo site and was voted bingo site of the year 2011. We pride ourselves on amazing bingo promotions. Once you join us and fund your account, a fabulous Welcome Bonus will be waiting for you! That’s not all.. We have much up our sleeves.


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4.0

Great

TrustScore 4 out of 5

273 reviews

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4.0

All reviews

(273)

1 review in the last 12 months

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Rated 5 out of 5 stars

Great website fast withdrawals

Great website fast withdrawals. I withdrew my funds on Sunday Morning and they were in my bank by Tuesday morning thanks moon bingo I’ll be playing more often ☺️

1 July 2023
Unprompted review
Moon Bingo logo

Reply from Moon Bingo

Hello Pamela!

Thank you for your review.

We're delighted to hear that you've been having a great experience with us at Moon Bingo.

Should you require any assistance, please feel free to let us know.

Wish you an awesome time with us.

Kind Regards,
Loyalty Team at Moon Bingo

Rated 5 out of 5 stars

The team sent me an Easter Treat

Once I managed to get through all the ID checks it was a nice treat to receive a box of Hotel Chocolaťes from the team.
Thank You so much.

7 April 2023
Unprompted review
Moon Bingo logo

Reply from Moon Bingo

Hello Pamela,

Thank you for your review.

We're delighted to hear that you've been having a great experience with us at Moon Bingo.

Should you require any assistance, please free to let us know.

Wish you an awesome time with us.

Kind Regards,
Loyalty Team at Moon Bingo

Rated 1 out of 5 stars

I withdrew my winnings on 13th May…

I withdrew my winnings on 13th May however have still not received these I keep being asked for proof of funds on numerous occasions and provided what is asked however still no winnings!

21 May 2023
Unprompted review
Moon Bingo logo

Reply from Moon Bingo

Hello E Oliver,

Thank you for your review.

Can you please provide us your username so that we can forward your concern to the relevant team?

Looking forward to hearing from you.

Kind Regards,
Moon Bingo Loyalty Team

Rated 1 out of 5 stars

HORRIBLE HORRIBLE COMPANY STAY WELL…

HORRIBLE HORRIBLE COMPANY STAY WELL CLEAR FROM THIS COMPANY SPENT OVER £6000 WITHDREW £2000 AND NOW THEY CANT EVEN PAY IT BACK.
MY ID NUMBER IS 2051467180 I HAVE 300 SCREENSHOTS OF CHATS AND EMAILS. I HAVE OVER 100 PHONE CALL SCREENSHOTS OF WITCH I WILL BE PUTTING ALL OVER THE INTERNET.
PLEASE WHEN YOU WOULD LIKE TO GAMBLE DO NOT USE A COMPANY FROM GIBRALTAR 🇬🇮 AND THE OFFICE IN ROMANIA 🇷🇴 YOU WILL NOT GET YOUR MONEY. I HAVE SPOKEN TO THE PAPERS

7 March 2023
Unprompted review
Moon Bingo logo

Reply from Moon Bingo

Hello Mohamed,

Thank you for your review.

We're sorry to hear of this unpleasant experience.

We noted that your concerns were resolved and that your withdrawal was processed on the 16th of March 2023.

You were informed of this by the support team via email.

We would appreciate if you could re-consider your review.

Thank you for your understanding.

Kind Regards,
Loyalty Team at Moon Bingo

Rated 1 out of 5 stars

Where do these people win over a 1000…

Where do these people win over a 1000 on this site ,people are playing for pennies

22 December 2022
Unprompted review
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Reply from Moon Bingo

Hello Sharon,

Thank you for your review.

Can you please provide us your username so that we can assist you?

Kind Regards,
Loyalty Team at Moon Bingo

Rated 1 out of 5 stars

Still waiting

Was happy with them at first paid out within minutes now chasing them for something that I probably would have put back in you don’t walk on the street and just go and rob somebody’s money that’s what I feel they have done to me just took it of me utterly disgusted going to the UK gambling commission police and anything else as well treated me like dog crap keep away from this site got evidence as well I find that very hard to believe that you will get back in touch sent you a email 2 hours ago and still waiting yes my user name is elizabeth82 moon bingo where you gone……28/11/22 2,14am still waiting,in all seriousness please give this site a miss I would love to come back later on and say I wrong but sadly I don’t think so🙈get as much evidence as you can as soon as u get emails etc screenshots whatever bank statements don’t no who moon bingo think the are making fools of people?..glad to say moon bingo has paid me just waiting for there sister site ted bingo to pay now

27 October 2022
Unprompted review
Moon Bingo logo

Reply from Moon Bingo

Hello Lizyb,

Thank you for your review.

We're sorry to hear of your unpleasant experience.

The relevant team has responded to you via email regarding this issue.

Kind Regards,
Loyalty Team at Moon Bingo

Rated 1 out of 5 stars

Terrible customer service never receive…

Terrible customer service never receive you bonuses worst bingo site to play on and I’ve played on a few customer service operators on live chat are rude and not helpful at all stay away from this site

28 September 2022
Unprompted review
Moon Bingo logo

Reply from Moon Bingo

Hello Wendy,

Thank you for your review.

Can you please provide us your username so that the relevant team can assist you?

Looking forward to hearing from you.

Kind Regards,
Loyalty Team

Rated 4 out of 5 stars

I actually love the moon bingo and…

I actually love the moon bingo and sister sites. I don’t personally understand the bad reviews.
I don’t have luck on hear I’ve won about £100 and spent around 200.
I have to say the only bad thing is the processing for a withdrawal it’s a nightmare

8 July 2022
Unprompted review
Moon Bingo logo

Reply from Moon Bingo

Hello Claire,

Thank you for your review.

Can you please provide us your username so that the relevant team can contact you?

Looking forward to hearing from you.

Kind Regards,
Loyalty Team

Rated 1 out of 5 stars

Recently signed up to pick me up bingo…

Recently signed up to pick me up bingo which is MOON bingo made what i thought was a£10.00 deposit ,had problems with my email address at first then managed to start playing bingo won a few games then it said i had a tap here to claim my free spins so i did,won £67.00 on the 25 free spins which is part of the promotion in the magazine,so i came of the free spins and played a few more bingo games taking my winnings down to £52.00 logged out returned back the next night logged in balance £00.00?so i email them no activity on this account was what they are saying well i was playing on their site bingo and free spins even had a email regarding my problem signing in but there was no activity on the account loads of emails telling me to provide all the same details as they ask when signing up,this is probably a very good site and a lot of people will disagree but I'm mildly not stupid and not blind so to be told no activity time and time again i know what was there at the start (activity)of play the £10.00 deposit they request on start up of account and i know what was there at the end of the activity i think something has gone wrong somewhere and they just don't want to pay i would not recommend this company for this reason and bingo the minimum amount of tickets is 24 that you have too buy some games can be very expensive

20 March 2022
Unprompted review
Moon Bingo logo

Reply from Moon Bingo

Hello Dean,

Thank you for your review.

Please provide us your username/alias so that the relevant team can assist you further.

Kind Regards,
Loyalty Team at Moon Bingo

Rated 1 out of 5 stars

Downloaded & played

Downloaded & played. Won a few times however where on earth do the winnings go? Haven’t had them. Wasn’t added to my balance on the app. Now I can’t withdraw my money left in there as I don’t want to pay for games and don’t receive winnings or know where they go. Not straight forward at all.

14 November 2021
Unprompted review
Moon Bingo logo

Reply from Moon Bingo

Hello Rosie,

Thank you for your review.

Can you please provide us your username for your Moon Bingo account so that the relevant team can assist you?

Kind Regards,
Moon Bingo Loyalty Team

Rated 1 out of 5 stars

keep away from this site

keep away from this site, you dont win anything, like a fool spent a hundreds and never won, and you cant delete the app either SCAM

10 November 2021
Unprompted review
Moon Bingo logo

Reply from Moon Bingo

Hello there,

Thank you for your review.

Can you please provide us your username so that the relevant team can check on your account and get back to you accordingly.

Looking forward to hearing from you.

Kind Regards,
Loyalty Team at Moon Bingo

Rated 1 out of 5 stars

Totally useless

Totally useless. Games are tight barely get Bonuses ornfree spins during games. Also their.withdrawal is a joke. Says they approve in one working day. I made a withdrawal Wednesday before 4 pm and it got approved 5 pm Friday and still not actually sent to bank. Soamy other sites take literally cole of hours some are almost instant. Customer service tell u all different things depending who I speak to. Would not recommend at all.

5 November 2021
Unprompted review
Moon Bingo logo

Reply from Moon Bingo

Hello there,

Thank you for your review.

Can you please provide us your username so that we can check on your account and have the relevant team contact you?

Looking forward to hearing from you.

Kind Regards,
Moon Bingo Loyalty Team

Rated 3 out of 5 stars

It’s got good games and a fair payout…

It’s got good games and a fair payout but WHY does it take so long to pay out?! Other sites are instant. This one can take over a week for no apparent reason, despite saying it will attempt to process withdrawals within a day. There’s also no facility to check the progress of a withdrawal

20 October 2021
Unprompted review
Moon Bingo logo

Reply from Moon Bingo

Hello Nikki,

Thank you for your review.

Could you please provide us your username so that the relevant team can check on your account?

Kind Regards,
Loyalty Team at Moon Bingo

Rated 1 out of 5 stars

I have made a withdrawal says it will…

I have made a withdrawal says it will be processed in 1 business day it’s still not been done and over 24hours would be nice to get it today as I could be doing with it. Might just go back to my other sight as you get the winnings within 1-3 hours . So what takes so long?

25 August 2021
Unprompted review
Moon Bingo logo

Reply from Moon Bingo

Hello Sharron,

Thank you for your review.

We have requested the relevant team to get back to you regarding your withdrawal.

Thank you for your understanding.

Kind Regards,
Moon Bingo

Rated 5 out of 5 stars

I have been a member for over 8yrs and…

I have been a member for over 8yrs and moon bingo has been the best casino I have joined easy withdrawals,help always available when needed the bingo chat hosts are very patient and always fun they have a great reward system💯💯

15 July 2021
Unprompted review
Moon Bingo logo

Reply from Moon Bingo

Hello Amanda,

Thank you for your review.

We're glad to hear that you're having an amazing experience with us.

We wish you plenty more enjoyable moments at Moon Bingo.

Kind Regards,
Moon Bingo

Rated 1 out of 5 stars

Moonbingo and its 2 sister sites…

Moonbingo and its 2 sister sites 888Ladies and Wink are plain and simple crap and one department dont talk to the other. Nowt good from them

9 June 2021
Unprompted review
Moon Bingo logo

Reply from Moon Bingo

Hello Andre,

Thank you for your review.

Could you please provide us your username so that we can have a closer look at your account?

Kind Regards
Moon Bingo

Rated 1 out of 5 stars

i used this site for slots i never…

i used this site for slots i never asked for a bonus but it was put on my account i hardly used any bonus to play slots at £2 a go i won £1800 (which they took) in wagering before they let me then start to use my own funds its utterly disgusting

2 June 2021
Unprompted review
Moon Bingo logo

Reply from Moon Bingo

Hello Julie,

Thank you for your review.

Could you please provide us your username so that we can have a closer look at your account and respond back to your query.

Kind Regards,
Moon Bingo

Rated 1 out of 5 stars

Avoid this and 888 ladies promise you…

Avoid this and 888 ladies promise you free spins but you can’t access them then they tell you you have played them , continues to through you off in middle of games and you don’t win , gambling is a chance but take your money to better sites like sky that actually pay out

15 May 2021
Unprompted review
Moon Bingo logo

Reply from Moon Bingo

Hello Keriann,

Thank you for your email.

It would be much appreciated if you could provide us your username so that we can assist you further.

Kind Regards,
Loyalty Team

Rated 1 out of 5 stars

An dreadful site

An dreadful site. Avoid at all costs. Two days ago, I requested a withdrawal and it still hasn't been approved. When it is finally approved, I will have to wait 3-5 working days for it to hit my bank account, even though my bank supports faster visa payments. Customer service emails take up to 72 hours to respond. The games are normally empty with very few bonus rounds. Once my withdrawal is in my bank account, I will be closing my account!

14 May 2021
Unprompted review
Rated 1 out of 5 stars

Awful site

Awful site
Avoid spent hundreds on here
Stupidly got myself into a lot of debt
You get hardly anything back
I withdrew £80 only to find it didn’t go in my bank account but went back in the moon bingo account
Stay away awful site and the customer service is bad
Ted bingo is also the same site spend hundreds on there won £200 pound and i didn’t receive it

12 May 2021
Unprompted review
Moon Bingo logo

Reply from Moon Bingo

Hello Nancy,

Thank you for your review.

We're sorry to hear of your experience with us.

Could you please provide us your username so that we can check on your account and reach out to you accordingly?

Kind Regards,
Loyalty Team

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