Moorfields Reviews 

Incredible from start to finish. My mum has amd and was petrified to get injections but Angelica and Jamal the team were so amazing and my mum didn’t feel a thing and she was looked after so much. Thank you so much it really made all the difference! You’re all Doing such a wonderful job that helps so many.

So called Moorfield eye department of St George's Hospital my daughter is 6 years she's been under the Moorfield department of St George's hospital since she was three months old since the pandemic everything has just gone down here I've never had to complain about St George's Hospital as I gave birth to two of my daughters I gave birth recently to my second child and I didn't want to complain but I've got no choice now because it's gone over quite a few times my daughter is under the eye department it keeps weird booking and unbroking appointments she does have a eye condition she has a condition called collarbone and it does affect the rest of the parts of the body is important she has regular checkups because that's who she's under she had appointment book for August this summer and they cancelled and that was in the summer holidays then I rear booked another appointment for the 12th of September in school time at 9 a.m. found me up to council it for the second time absolutely disgusted fat they keep rebooking and booking and they're doing it around school time I'm having to take her out of school time when they're making these appointments as well it's absolutely disgusting there seems to be a lot of unqualified doctors I was given the number for the complaints team when I phoned up the complaints team they never seems to be anyone at the desk I don't know what is going on with this hospital but is a hospital that seems to be going down a bit especially in the children's department of the Moorfield department

This is a review about Moorfields NHS. It seems this section is muddled up with private and NHS reviews which is a shame.

The main aim in life for Moorfields NHS is to keep patients away. That way they can meet all their targets. After all those pesky patients just get in the way of nicely ticked boxes.

These atrocious people will not see you unless you are practically blind. There is no walk-in service and no-one in the main A&E can do much for eyes without all the equipment that the NHS has purchased for Moorfields. To get use of that equipment and an ophthalmologist you have to get a referral from either your GP or a local accredited optician.

My GP said he couldn't write a referral as Moorfields would not accept it. So off I went to see a local accredited optician. Who said there wasn't anything wrong. Another accredited optician agreed there was a problem but that nothing could be done about it.

Finally I diagnosed myself, went back to the second optician who agreed I was right and then I finally got the GP to refer me. That all took six weeks (only because I was persistent) during which time it was very possible for my condition to have significantly deteriorated.

Moorfields NHS are totally the worst. The care of patients with eye problems in my local area has really deteriorated since the NHS started awarding this private practice contracts all around the country. The NHS ought to be ashamed of themselves.

I can’t think of many hospitals where you can go from walk-in arrival to a five man operating theatre to correct a retinal tear within 3 hours. On Sunday

They’re sensational

Lazy bugger of a CEO!
Doesn't reply to emails.
He should be sacked!
However it's the NHS and his mates keeps him employed!

I must say Moorfields, especially city Row, are absolutely fab. Very caring people…thank you

This is one of the leading eye hospitals in the world. We owe a debt of gratitude to the never too much trouble staff as soon as you enter with real soul on the ground as well as the in house expertise of nurses and consultants in - house all under one roof - glaucoma cataracts etc.

Why don't you pick up the phone!
I have been calling 0207 702 5549 to rearrange my appointment at Brent Cross Shopping centre.
I am number one in the Queue for over 40 minutes.
Friday 02/12/2022 @ 3.30pm
Narendra. 07961329484

Awful hospital! they use machines that are faulty that caused damage to my family members eye and failed to take responsibility. they've done this to several other people and, now I am short sighted as a result. DO NOT USE THIS HOSPITAL. Senior doctors are rude, unprofessional and have no soul.

Absolutely horrendous service in A&E.
Was questioned on why I had attended when it was not nearest hospital from my home address. Since when were tax payers categorised and only allowed to attend certain hospitals?!
Assessed via a screen from about three feet away… how can an eye assessment take place from such a distance. Told to return to a different a&e if my problem had not gone in a few days as I didn’t not fall in catchment area for emergency treatment.

Wow. I attended on Sunday morning on the off chance that I could be seen. I had a problem with floaters and irritation. I was registered triaged examined all in under an hour by extremely friendly and competent staff. I am not one to post compliments but I have to thank these people.

Maxillofacial department worst service ever in my life had my braces fixed the orthodontist cut my gum cheeks very badly leaving my right side inside cheeks swollen sore and bruised can’t even eat or talk without bad pain this is neglects and bad care she was rushing and didn’t care I’m in very bad pain and discomfort and left hurt and bleeding . They staff they are soo horrible and unprofessional they use to be very nice now they hehe gone down Gilbert bad service would never recommend them terrible they shouldn’t be orthodontist they have no care in what they do rude receptionist unskilled and rude horrific hate going here always unhappy going and leaving

I am a NHS worker as well for one of the busiest A&E departments in London. I am using this hospital for years as there are no othe options. Those people here in moorfields are purely a shame to the whole NHS… if you read their web site the y just keep going and goin about who should use their a&e… even they state that this a&e is for only Londoners who live around. When people pay tax do they categorise which area they live? Have many many bad experiences and it’s keep getting worst. At a day where I work we do 600-700 patience a day with care and sympathy towards the patients. Last time I went to moorfiels yesterday as I am a glaucoma patient and had sudden bleeding in my eye. Went there at mid night. There were only me.. they looked at my eye and review at the waiting area.. only by a nurse.. spend one our to go there and in five minutes they sent me back… I don’t know where are those NHS protocols and regulations in this trust…

Really a 0 star rate. I had an appointment booked for this morning. I had reminders on 25th for my appointment. Woke up quite early to attend , got there and receptionist is telling me appointment was cancelled and that they called on 26th and left a voicemail. No calls or voicemail left on my phone. Did not argue with these people.
I have cataracts in both eyes attended another Moorfield for emergency scans and was told the left actually requires surgery and right soon after and the details sent to my local Moorfield.
However when I attended appointment I was told that if visual acuity fails on next line then they would consider and that late 50's is too early to do surgery. Total craziness to judge my vision not on personal situation but textbook. I get the impression where it seems that if I feel it's so bad should go privately. Doing my job is proving more difficult everyday. I work on computer for consultation and after couple hours my vision is so blurry it is difficult. Eyes red, swollen - patients keep staring at my eyes as it is so obvious. My appointment today was actually to check for glaucoma due to the pressure persistence in eye after applying drops for examination after several occasions.
Please listen to your patients and try to show empathy. Your service is total shambles. I trained in the 80's and you can see that some people now have no time for patients and such a lack in customer care/ service. This may come as water of duck's back. Take the opportunity to look into yourselves and see if what you do is up to standard or if it is what you would like for your friends or family.
You get there and it's a conveyor belt no time to listen just pushing you out for the next patient.

What a time waist

While the Doctor's team is fantastic, booking an appointment for Contact Lenses and Refraction is impossible. The doctor booked my appointment for contact lenses and glasses as urgent, so I received an appointment notice within a couple days for the 9th of July. This date didn't suit me so I tried to move it ... and so the saga began. I called the department but they don't put you through to refraction/contact lenses - they send you to the switchboard, or hang up on you while transferring. My emails were left unanswered. It took me over a week to reach a representative who sent an internal email to rebook the appointment. Despite me giving a list of suitable dates - they cancelled the appointment for the 9th of July and moved it all the way to 10th September - even though the appointment was marked as urgent - without consulting me at all. There's no way to reach the booking appointment.

Great service. Will come again.

I had to visit Moorfields Eye Hospital this week for tests.
I arrived 15 mins before my appointment time, to find a long queue outside and it started raining. The volunteers marshalling the queue were extremely efficient and helpful. They checked appointment times and I entered the hospital approx 7 mins before my appointment time. I was greeted by more volunteers/staff who sanitised my hands and issued a mask (I had actually brought my own but had to use the hospital mask). I was guided to the clinic reception desk and reported in. I was told that I would be there for about two hours due to the number tests I needed. Two and a quarter hours later I left having been dealt with extremely pleasantly and efficiently. I cannot fault the staff or volunteers. They did a Marvelous job under difficult circumstances which involved a lot of patients. Full marks Moorfields and keep up the good work!

Horrible ‘staffs’ ended my call for a&e department pretending they are putting me on hold when they can’t be bothered to answer the call. I won’t be surprised if they were the A&E department so much for it being a 24 hour service! My GP advised me to call moorfield hospital before i take a trip there as i needed to enquire about my eye as they told me to go there and the first thing the staff said was this is not the a&e department and didn’t even let me finish my sentence before putting me on hold only to bounce back to the same department when they realised it was me and then hanged up! Sort out your staff or employ new ones who is excellent at customer service rather than the lazy ones who sit behind desks gossiping and eating. I work with the NHS too and we would never speak to patients like that!

I was on hold for 1 hour and 50 minutes, so just under 2 hours, trying to get through to Moorfields At St Georges.
There is absolutely NO justification for this. We have jobs too you know, that’s 2 hours out of my working day.
The man who answered was rude and belligerent to boot when I quite reasonably asked of there was any reason for this.
I lawfully recorded the call so can prove everything.