Moorland Fuels Reviews 

346
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the reliable and professional business operations. Customers frequently highlight the exceptionally fast delivery and transparent communication, noting that orders arrive promptly and efficiently without causing any hassle. Consumers also deeply appreciate the remarkably polite and helpful staff members who always make the entire ordering process smooth and pleasant. Some reviewers were not happy with fluctuating costs, mentioning that prices can sometimes increase significantly or require careful planning to secure better rates. Despite these specific pricing concerns, the broad consensus remains extremely positive regarding the overall service quality and dependable scheduling.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently praising the quick, efficient, and... See more

Staff

Consumers find staff to be consistently helpful, polite, and knowledgeable during interactions. People... See more

Service

Clients share positive opinions on service, highlighting how helpful and friendly the staff are. Consumers... See more

Price

Customers consistently note positive experiences with price, highlighting competitive rates, price matching,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Moved to a new house and Moorland were recommended to us by the old owners... What can I say, we had never needed to order oil for a boiler before but the process was made so easy. Called and spo... See more

Company replied

Rated 5 out of 5 stars

We ordered fuel on Monday, delivery expected for Friday. We explained we were desperate due to using tractor for hay harvest (we have been waiting for the cost to come down) Moorland Fuel said they wo... See more

Rated 5 out of 5 stars

Informed about the delivery. Arrived promptly. Delivered the fuel quickly and efficiently - even though our oil tank isn't the easiest to get to. Invoice left in a convenient place. Thank you.

Company replied

Rated 5 out of 5 stars

Julie delivered my heating oil today, very efficiently and we had a lovely little chat. So I’m a happy customer of moorland fuels and I always have had the best service, every time. 👍 Thankyou 😃xx... See more

Company replied


Company details

  1. Heating service
  2. Diesel fuel supplier
  3. Fuel supplier
  4. Grounds Maintenance Service

Written by the company

Heating Oil | Commercial Oils & Lubricants | Agricultural Fuels | Oil Tanks Moorland Fuels is still a family run business. Our reputation has been built by our team of dedicated drivers and staff. This gives us the flexibility to provide a fast, efficient and professional service to our customers. We all believe in what we do, and this can be seen in our commitment to excellent service, which gives us the edge over our competitors.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

346 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(346)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, competitive prices, friendly helpful staff and delivery arrival early lots of communication from the team

11 July 2021
Moorland Fuels logo

Reply from Moorland Fuels

Thank you very much for your review!

Rated 5 out of 5 stars

Reliable and Friendly

I have been a customer of Moorland Fuels for nearly 10 years. I have found them to be a friendly, reliable company that is also competitive on pricing. They have also been very helpful when emergency supplies are required
Highly recommended

2 July 2021
Moorland Fuels logo

Reply from Moorland Fuels

Thank you for your review, we really appreciate your continued support

Rated 5 out of 5 stars

On time

On time, cheerful, careful, all done

26 June 2021
Moorland Fuels logo

Reply from Moorland Fuels

Great to hear thanks John

Rated 5 out of 5 stars

Great service

Great service, great prices as always. Try them, local people doing us proud

23 June 2021
Moorland Fuels logo

Reply from Moorland Fuels

Thank you for your review Brian, we really appreciate your support!

Rated 5 out of 5 stars

Easy to book

Easy to book, delivered on time. Very pleasant driver

20 May 2021
Moorland Fuels logo

Reply from Moorland Fuels

Thank you for your review Ian, much appreciated.

Rated 5 out of 5 stars

Excellent service

I ordered the oil for my elderly neighbour. The delivery was made the following day. So excellent service by Moorland Fuels.

6 May 2021
Moorland Fuels logo

Reply from Moorland Fuels

Thank you so much Susan, glad that we could help!

Rated 5 out of 5 stars

I think very highly of Moorland Fuels

I think very highly of Moorland Fuels indeed.Their service is excellent all the way through from the first quote, through ordering, office support staff, delivery by a driver its a pleasure to deal with and a follow up e-mail with the invoice and quality check. Top marks

5 May 2021
Unprompted review
Moorland Fuels logo

Reply from Moorland Fuels

Thank you very much for your review Michael. We really appreciate your continued support!

Rated 5 out of 5 stars

Great service

Great service. Very efficient over the phone and friendly, quick delivery driver.
Thank you

4 May 2021
Moorland Fuels logo

Reply from Moorland Fuels

Thank you very much

Rated 5 out of 5 stars

Excellent service

Excellent service - friendly and helpful on the phone. Thanks.

2 May 2021
Moorland Fuels logo

Reply from Moorland Fuels

Thank you, really appreciated

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