Moose Knuckles Canada Reviews 314

If I could give Moose Knuckle a ZERO review, I absolutely would. I bought a coat for $900, and when it arrived, it was way too big and didn’t look anything like the online photo – it was totally off! When I tried to return it, their customer service was rude and unhelpful. They refused to refund me because they said it was discounted, even though I returned the coat within a week, and instead offered me a gift card I didn’t want. They claimed their decision was based on their return policy, but here’s the truth: their return policy isn’t even available to view on the checkout page or the shopping page where you view the items before you click "Submit Payment"—there’s no link to it at all! As a first-time shopper, you have no way of knowing about this restrictive policy until it’s too late. Moose Knuckle clearly doesn’t care about their customers once they’ve taken your money. Do yourself a favor – stay away and DO NOT buy from them!

Couldn’t be a worse experience w customer service. Not even worth detailing here but you better make sure they if you buy a cost that it is exactly correct. Returns is a nightmare.

Found the coat I wanted, made my order on 20/01/2025 and received email confirmation of purchase. By the 23th the status of the order on the website portal still said Processing. I contacted the customer services department and was told to wait for an update from a carrier. I woke up this morning (26/01/2025) to see an email from moose knuckles sent around 3am, stating that my order has been cancelled and I need to try an alternative method. Problem is… 1 I’ve used the same card I brought the coat with before and after purchase with no issues. 2 There is no issue from my bank as I’ve checked. 3 There was no alternative payment link in the email and upon checking the site this afternoon, the coat now out of stock.

I bought some jackets online and wanted to return some items using the 14-day return policy. However, the online return portal didn’t work. I emailed customer service but received no response. When I called, they apologized and said it would take another 4–5 business days to provide return instructions. I waited, but nothing happened. I called again and sent another email, only to receive the same excuse.

After multiple attempts almost 4 weeks to reach customer service and obtain shipping information, I filed a complaint with PayPal, which then contacted Moose Knuckles. Only after this did I finally receive the return shipping details.

The items are now on their way back, but I’m already anxious about how long it will take to receive my refund.

Overall, it was a very poor experience—unlike any I’ve had before.

After reading other reviews, I strongly urge against purchasing from them online.

Buyer beware! Awful customer service- Takes too long to get returns, and you don't get money back, you get a gift card. Stay away and go to Canada Goose
Ps this was flagged by the company. Just correct your issues, your rating states it all

I made an order for a Stirling Shearling parka on the morning of the 21st.
It arrived as ordered at 1pm on the 22nd.
It’s a beautiful coat and I got lucky that the shoulder logo is in black.
This is the best delivery service I’ve ever had and the coat is superb. Excellent all over.

For all those in USA complaining about gift cards. Complain to your elected representatives.
In the UK and EU you legally have to get a full refund if ordered online within 14 days if you changed your mind.

If you bought in store and it’s faulty in 12 months it’s a full refund.

In store, If you don’t like it or change your mind it’s at the company discretion, refund, credit or nothing.

You can’t give moose knuckles 1 star just because your country has rubbish customer laws. Give your country 1 star. 😂

Didn't know sale item can only be returned as gift card is my fault. But why it takes forever to issue the return??? Called the customer service twice, every time they said they will issue the gift card shortly. And nothing happened for the next couple days.

Ordered a parka as a present. It arrived with one sleeve longer than the other. Company agreed to exchange it. Once they received it back, they tell me they have no more in stock. They refuse to refund my money. Then they tell me if it ever comes back in stock, they are going to raise the price so the gift card they’re trying to get me to accept will not cover the item I purchased. They will not allow me to speak to a manager.
I highly recommend people not buy from this brand.

Jamelle , customer service supervisor provided no assistance . Issued a gift card for an item that has been out of stock for months . THEFT THEFT THEFT

false advertising and ridiculous customer service , Bought a level 3 winter jacket that turned out to be level 2 , leaving me confused. I returned it for a level 3 but it turned out the level 2 winter jacket was infact keeping me warmer then the level 3, when I tried to return it , the sales person was rude and incoherent. Despite having a receipt and tag on the jacket like last time she refused to accept my return even though it was within the 2 week period and the jacket was in brand new condition. Never going back to the outlets again after that

I purchased/paid for a new parka in size XL. they shipped wrong size L. I sent pictures of coat, label, packaging. asked for them to exchange to correct size. they say they are out of the correct size. they will not exchange for a similar style. takes 2-3 days for them to respond to any request. CUSTOMER SERVICE IS HORRIBLE. for a premium brand, they do not act like it, and don't correct THEIR errors. Buy Canada Goose - I should have and regret it every day!!

AVOID AT ALL TIMES BUY FROM A COMPANY THAT CARES THIS ONE CANT GIVE A DAMI got a moose knuckles coat as a gift . After only 4 weeks the zip pull came off . I contacted moose knuckle passed thier authenticity only to be passed from puller to post & told they can’t help . No receipt means get lost.
Multiple emails and request for a call all wasted no one call back in 20 days . Buy Canada Goose .my friend had a ripped pocket they repaired and cleaned free of charge .
I expect an email thanking me but will do nothing . An absolute disgrace , not premium but shoddy unsympathetic

I will never buy anything from the moose knuckles, the customer service is absolutely terrible, I bought a jacket on sale and I had to wait 6 days just for a confirmation then they replied and say so sorry we don’t have your jacket. Are you kidding me !!!!!
I call them and they said too sad too bad

Customer service can’t even cancel order or make adjustment. Sale item return is only electronic gift card, and return process take forever.

Customer service is appalling. Incapable of working out (or can’t be bothered) the answer to a simple question. £1,000 for a coat and they can’t tell you when it will be delivered even if you quote the details so they can check stock etc. Not much help if buying as a present!
UPDATE the reply received to this review is equally vague and doesn’t address my point that a company selling a £1,000 + coat can’t provide an accurate time for delivery. Generic website references are not ‘customer service’ (who didn’t reply for over 24 hours!)
Get your act together or go bust.

It’s hard to comprehend how so many companies are so much better, and how bad moose knuckles is in comparison.
If they don’t up their game they deserve to go bust.

Worst company I’ve used in a long time. Avoid at all costs.

Ridiculous company. I bought two jackets because my office is 10 mt from the Italian showroom and the CEO offers me some discount to get it on the official website. The jackets are not really hot and by chance I leave in Milano, not in Montreal!! The size are strange because I bought one large who fit small for me and an XL bomber who's giant. I have now a problem with a broken zip and i asked in the showroom how to fix the problem. They told me to fill a form on the website and it's 3 weeks that I send emails but nothing appens at this time. They notifed me that i will have to pay for the shipping roundtrip and it will take 4/6 weeks to solve the problem. Maybe i ll use it again next winter. No comment
Daniel

I purchased a not inexpensive jacket from this company that claims to sell high quality coats that boasts a so-called lifetime warranty. When it turns out the zipper broke after less than 3 years, the company claims wear and tear (of course I'm using the zipper!!!), but doesn't recognize the poor quality of the zipper they chose as a manufacturing issue and refuse to stand by their warranty. i would not recommend and will never purchase from this brand again.

One of the buttons on my jacket broke (I still had the broken snap/button). I reached out to customer service- since they rave about their life time warranty. Not only would they not fix the jacket, they wouldn't even send me a replacement button so I could get this fixed else where. I even offered to pay. Their customer service was so prompted at responding because they don't actually fix any issues, they have a lot of time on their hands.

Think Twice Before Buying Moose Knuckles 🛑
I ordered 3 jackets expecting luxury, but was horrified to find a dead insect fall out of one while trying it on. Disgusting and unacceptable!

When I reported it, I expected a full refund and proper handling. Instead, they insisted on their standard return policy—I had to handle the return process myself. Worse, they only offer store credit refunds for discounted items, even in a situation this extreme.

This is not what I expect from a "premium" brand. Luxury isn’t just about price; it’s about accountability and care.