Hands down, Moose Toys makes some of the best toys on the market! Their customer service is truly top notch — they make you feel like part of their family. It’s such a refreshing reminder of what toy... See more
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Review summary
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My son got Akedo Ninja as a Christmas gift. There was a part that was broken so I emailed Moose Toys. The customer service was responsive, understanding and extremely helpful. They were able to get m... See more
The birdy has become an absolute gem in our household. We originally purchased your talking interactive bird toy for one of our children, but over the past year, it has captured the hearts of our... See more
My daughter was chosen to take part in a campaign for the little live pets my baby panda, which she absolutely loved! Such fantastic products from such an amazing company.
4.3
Excellent
96 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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I received some brilliant customer…
I received some brilliant customer service from the CS team. My daughter had received a Lil Snipper toy for her birthday. When she opened it the hair was not attached to the teddy so she was rather disappointed. I contacted Moosetoys, they were so helpful and sorted a replacement.
17 November 2023
Unprompted review
A+ after sales service
My daughter loved the Magic Mixes cauldron she received from Santa but lost her wand :) :( .We contacted directly Moose Toys and received a wonderful service. We were able to buy a wand separately, received it fast with a gift added in the box :) The team responses were fast and friendly. We love their toys and will definitely buy more. A+ for the service's team.
6 November 2023
Unprompted review
Excellent customer service
We needed a spare part for a Moose game, so emailed the company direct. They were very responsive and incredibly helpful! They supplied the spare part, and some little extras!! Don’t often get such excellent customer service!!!
6 November 2023
Unprompted review
1 part missing from a box
1 part missing from a box , emailed them got a quick response and they went above and beyond to get the missing part out out to me
Great customer service
6 November 2023
Unprompted review
Fantastic customer care
Bought a frozen themed bed for our toddler from a third party. Due to a minor issue I made contact with Moose Toys knowing I would be diverted their direction anyway from third party. I was very impressed with the professionalism from the customer service team doing their best to help us out. The manager in the warehouse managed to find us the spare part and we received it with in two working days. Couldn’t thank both the customer service team and the warehouse manager I feel like we have become best friends and I know I’ll have a very happy toddler. Thanks again.
25 October 2023
Unprompted review
The best customer service department I…
The best customer service department I have had the pleasure to deal with.
We had an issue with a toy so made contact with Moosetoys. They were very professional in gathering all the information required to deal with the problem.
Not only did they resolve the issue they went above and beyond to make my little boy very happy 😊
Thank you very much CS Team 👍
6 June 2023
Unprompted review
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