Wigs by M O R A M O D E  Reviews 398

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality and natural appearance, often noting that the wigs are indistinguishable from real hair and provide a significant confidence boost. Many people highlight the excellent workmanship and the soft, high-quality hair, which maintains its realistic look even with daily wear. However, some customers also noted issues with the ordering process, experiencing long wait times and a lack of communication regarding order status. A few people were dissatisfied with the customer service, citing ignored messages or vague responses. Additionally, a small number of reviewers reported receiving wigs with poor quality, strong chemical smells, or broken hairs, which did not meet their expectations.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often praising the natural look and... See more

Quality

Clients share positive opinions on quality, with many praising the natural look and feel of the wigs, often... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise the quality and customer service,... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers report positive experiences,... See more

Service

Consumers find service to be ambiguous. Many reviewers express disappointment, citing unacceptable customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was diagnosed with alopecia areata at the age of three, so I've had it almost my entire life. I'm 34 and have used wigs from various companies, but Moramode is the company that made my dream come tr... See more

Rated 5 out of 5 stars

I love Moramode! I have some experience with wigs (I have Alopecia Areata), and these are by far the most beautiful I've ever owned. I receive so many compliments, especially because they look so natu... See more

Rated 5 out of 5 stars

As someone with alopecia, finding a wig that looks natural and feels comfortable is so important — and this one is by far the most realistic I’ve ever had. I’ve had so many compliments and people are... See more

Rated 5 out of 5 stars

MORAMODE has been an amazing company to work with. The customer service is quite supportive. The workmanship of their products is excellent, thus the wigs I have purchased have been very beautiful. Th... See more


Company details

  1. Hair replacement service
  2. Hair product shop
  3. Wig shop

Written by the company

M O R A M O D E is a prevailing UK based wig retailer with a passion for premium affordable wigs! Our sole purpose, is to create illusion lace wigs that are ready to wear yet very natural. Our illusion wigs are crafted from the finest lace for an invisible, ...


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

398 reviews

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Rated 5 out of 5 stars

Best wig I’ve had in 15 years

I have previously bought 2 Harper wigs from Moramide, which I love. As a longterm alopecia sufferer, it feels amazing to wear a wig that reminds me of my old hair 😊
The quality of the wigs is outstanding ( lasting easily over a years continuous use) & I have never worn such a natural looking wig in the 15 years since I have needed them.
I swear, unless I tell people, they don’t know.
It feels so nice to be like everyone else & be able to wear a pony tail in the summer! A pony tail!!! ❤️
The customer care is great & the delivery is smooth.
For a good quality wig, where i had previously bought from, you’re easily adding another £500, so really good value too. Would recommend

9 October 2023
Unprompted review
Rated 4 out of 5 stars

Quality wigs worth waiting for!

I love the wigs from Moramode so much! They are such beautiful quality and mine is still lasting after 1year of continuous use (not over night though).

I do wish they responded to emails and messages a little better, but I can get over that.

8 October 2022
Unprompted review
Rated 5 out of 5 stars

Best Wig I own

I bought this wig for my wedding and this by far the best wig I own!! The quality is unreal and it fits perfectly on my scalp and is really comfortable it looks like I'm not even wearing a wig. The hairstylist who did my hair on my wedding day said it was a dream to work with

3 October 2023
Unprompted review
Rated 5 out of 5 stars

Moramode experience

I brought a Moramode wig a couple of months ago and waited to write a review to see how it lasted … and I’m so happy! It still looks healthy, the lace is still intact and I’m super happy with it. For the price it is so worthwhile for me, it has really has helped my confidence after suffering with hair loss all of my life, no one even knows I’m wearing it! Thanks to Joan who was very supportive through the process.

7 July 2023
Unprompted review
Rated 5 out of 5 stars

Roisin Wig

I bought the Roisin wig from the modesty range and am so impressed. The quality of the hair is great - doesn't feel like a human hair blend at all. Although it's not on HD lace, I have very pale skin so the vanilla lace works really well. Overall, for the price this is amazing and customer support were so helpful.

29 August 2023
Unprompted review
Rated 5 out of 5 stars

An amazing customer service, truly realistic-looking wigs!

I just received my custom-made, full lace wig from the invisible collection.

I want to start with the negative: custom-made wigs can take a very long time to prepare. Moramode is a small company, and they make wigs for many customers at once, so please be aware: it might take months before your wig will be in your hands.

But I will give Moramode 5 stars regardless. I want to praise Joan, Becky, Marv and all other lovely people who worked hard to make my wig for me. Joan and Becky were really helpsome and answered all my questions and did all they could to give me a top-level service. I sometimes was impatient and short-tempered, but the ladies were perfectly polite and very patient: thank you so much for putting up with me!

The wig I received is something out of this world. The lace is 100% invisible, the parting is incredibly realistic, and my wig came with beautiful braids, just as I wished. Yes: it took months to create it, but the result is a masterpiece. Unfortunately, I cannot upload a photo, but trust me: the wig looks like it was my own hair. When I uploaded photos to Instagram, some friends thought I'm making fun by writing I'm wearing a wig.

I highly recommend buying from Moramode if you are into high-quality yet affordable wigs and are not afraid of long waiting times.

13 September 2023
Unprompted review
Rated 5 out of 5 stars

Simply the best wigs brand in this world

Simply the best wig in this world¡. The hair, quality, the cap perfect fit, the smell, the high quality color effects, better than in the screen. all your senses will be pleased and the most important, you will feel absolutely safe, natural and gorgeous in all possible ways.

7 September 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful

Wonderful experience with MoraMode wigs. Quality is top tier with meticulously bleached knots, plucked hairlines and invisible lace. Customer service is also great and will respond within one business day about any concern you may have.

7 March 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant experience with MORAMODE

Brilliant experience with MORAMODE. Never been to them before but always wanted a wig from them. Totally got what I asked for and them some. Brilliant customer service and absolutely stunning hair they also rushed my order was supposed to of waited up to 14 days and u got it sooner and they rushed it due to me going to a wedding. Wig looks lush and real. Brilliant quality hair. If I could put more stars I would

23 August 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful wigs with fantastic hairlines

I purchased my second human hair wig from this company (my first from another UK retailer) and my MORAMODE piece was far better quality and has lasted much longer. I also tried one of their modesty wigs which is beautiful and great for the price but I think I’d stick to full human hair in the future as in general, I find them easier to manage.

I found that the company were responsive and helpful when I did have an issue (exchanged a wig for a different colour) which was very reassuring.

24 December 2022
Unprompted review
Rated 5 out of 5 stars

I’d been following on instagram

I’d been following on instagram and as my former HH supplier had become so high in price I ordered from here & pleased I did. It’s perfect fits well, the cap isn't itchy and the lace is amazing. Yes it did take a bit longer to arrive but whenever I emailed Joan always replied. Will definitely order again

19 July 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and gorgeous wig!

I ordered a customized wig from Moramode and the customer service rep I was assigned helped me every step of the way! I was a bit nervous having never ordered anything from the UK (I'm in the USA) and it did take a bit longer than expected, but every time I reached out to inquire about the status, my rep was pleasant, reassuring and helpful. The wig itself is beautiful and I will definitely order from Moramode again!

6 July 2023
Unprompted review
Rated 5 out of 5 stars

Best wig for Alopecia and Hair loss!

After losing all my hair to Alopecia 3 yrs ago, I have been in search of good quality true HD lace wigs. I decided to give Moramode a try and I’m so glad I did! Not only is the hair good quality, the hair color is on trend and the HD lace is undetectable! The hair looks like it is truly growing out of my scalp. Joan offered great customer service and I look forward to purchasing from her again.

18 June 2023
Unprompted review
Rated 5 out of 5 stars

10/10!

Mora Mode was so helpful in the process of selecting and purchasing my first wig. The wig itself is beautiful and natural looking. Thank you to the lovely people at Mora Mode!

12 October 2022
Unprompted review
Rated 5 out of 5 stars

Already ordered my 2nd wig

Customer service is fantastic. Joan was a delight to deal with, and answered any questions I had. My wig arrived within a couple of weeks and I am in love with her. Quality is amazing, hair is so soft and smooth. The hair line is so realistic, and my friends can’t believe it is a wig. I have recently lost 75% of my hair through Alopecia Areata, and Mora Mode have helped me feel like me again.

12 June 2023
Unprompted review
Rated 5 out of 5 stars

Love the Style & Natural Look

My daughter absolutely loves her wig! She receives so many compliments and the best part is that it doesn't even look like a wig! It looks very realistic and she hasn't had any issues with it falling off either even when jumping on the trampoline. The fit is perfect and she has room to grow too as the cap is adjustable. We are so happy with our purchase that we are placing our 2nd order so she can play with different looks.

5 June 2023
Unprompted review
Rated 5 out of 5 stars

12year wig wearer. 100% recommend.

I have now had 2 wigs from moramode. One human hair and one synthetic. They are a bit more expensive compared to others but the quality is definitely worth it. They look so natural. After 12 years of wig wearing I have never had a wig that looks so natural, you really can’t tell it’s a wig!! I thought I would try a synthetic wig next and I’m glad I did. For £130 22 inches it blends so well it looks just like human hair but a little bit heavier. After 3 weeks of wearing it it became fuzzy and I thought I’d have to throw it away but no! ITS HEAT PROOF!! This morning I straitened my synthetic wig on a low heat and it’s back to looking almost brand new! Wish I knew how to attach photos! If you are thinking about it, you should definitely get your next wig from here. Also shipping takes a while but that’s because they make them personally. You can ask for pretty much anything.

3 June 2023
Unprompted review
Rated 1 out of 5 stars

Will never purchase from here again

Will never purchase from here again

Having had many good quality wigs from moramode over the years I decided in April to purchase a ready to ship as I needed one asap.

Two weeks after purchasing the coco 18inch, I was told they didn’t have it in stock despite it still being on their website even now as for sale in the ready to ship.

But no bother I picked another one and it was shipped the next day.

The wig came and I was initially happy with the purchase, it seemed all ok.

However just under two weeks after receiving the wig it started to shed, badly and in a very visible place at the front.

I contacted moramode customer care with video evidence and was asked questions such as what I’d washed it with? (I hadn’t as no need as it was only two weeks old)
Had I used adhesive? Yes the problem one supplied with it, but not where the shedding was as I only use the most minimal bit to secure the lace down at the very front of the wig to stop it lifting up. So again not a reason for shedding
An how I brush it, so with the wide comb hair brush.

I instantly felt like they were trying to shift the blame to me as if to say it’s how I’ve been caring for it, but this couldn’t be further from the truth as I’ve worn wigs for 8yrs due to a medical condition so I look after my wigs with great care as I like to get the most wear as I can out of them. An I usually get around 6 months out of wig an that’s with wearing it daily.
My previous wig before this one was a full lace that id purchased just before November last year and it had lasted me all the way until this one arrived mid may! So you can see my frustration with a wig lasting less than two weeks

I paid over £800 for this wig so to last just under two weeks is disgusting! Now I’m not saying all moramode wigs are bad quality as they’re not! I’ve had many from moramode over the years , however this one is actually very poor in quality as it should not be shedding in such a short period of time.

I was asked to email them with the video so I did, to get an email saying at this moment they’re unable to provide me a refund or an exchange until it’s been tested…. Again trying to insinuate blame on myself.

Well I’m sorry but under the consumer act 2015 if a purchase is not of good quality or breaks within the first 14-30 days of purchase you are entitled to a full refund. So I wish to exercise this right, and if this is not fulfilled with immediate effect I will be taking this to the small claims court for a full refund, the cost of taking it to the small claims court and the cost of having to purchase another wig as that’s what I’m going to have to do as this wig is not fit for purpose.

27 April 2023
Unprompted review
Wigs by M O R A M O D E  logo

Reply from Wigs by M O R A M O D E

Dear Sarah,

We sincerely apologise for the experience you have had with our wig. We value your feedback and understand your concerns as a customer. Our intention has always been to resolve the issue to your satisfaction while adhering to your consumer rights and our terms and conditions.

We apologise for the inconvenience caused by the unavailability of the Coco 18-inch wig despite it being listed as ready to ship on our website. We did our best to rectify the situation promptly by offering you an alternative choice, which was shipped the next day.

We appreciate you reaching out to our customer care team with video evidence of the shedding issue. Our questions about how you cared for the wig were not meant to shift blame onto you, but rather to understand the situation better. We take all customer concerns seriously and investigate the matter thoroughly to provide an appropriate resolution. We want to assure you that we have not accused you of any misconduct regarding the product.

In order to proceed with the assessment and potential repair or replacement, we kindly request that you send the wig back to us. We understand your frustration with the wig lasting less than two weeks which is very unusual for our wigs as you have also confirmed. We genuinely want to rectify the situation, however, without the item in our possession, we are unable to move forward with resolving the issue.

Regarding your mention of the Consumer Rights Act 2015, we are fully aware of the rights and protections it provides and we are complying within these regulations.

We assure you that we have never experienced such quality issues with our wigs before. We value the trust you have placed in our brand over the years, and we are committed to maintaining the quality and satisfaction of our customers. We understand your disappointment and frustration, and we want to work with you to reach a resolution.

Please consider sending the wig back to us so that we can assess it thoroughly and proceed accordingly. We genuinely want to rectify the situation and provide you with a satisfactory outcome. We appreciate your understanding and cooperation in this matter.

Regards,
MORAMODE

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