My experience was a mixed bag. I paid for next-day delivery, but it was not clear that my order had become split, with most items arriving late. The website's stock information was also inaccurate f... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tried to call in re my order, spent about 10 mins waiting to speak to someone before i got hung up on. I also never received any tracking info and had to go onto my order on their website to ascertain... See more
Company replied
Ordered on a Sunday and paid extra for next business day delivery. Waited in all day on the Tuesday, but product wasn't actually dispatched until the Wednesday. Courier tried to deliver on Thursday... See more
Company replied
TL;DR: If the price seems too good it definitely is and don't waste your time. Last night I bought a AMD Ryzen 7 7800X3D 4.2 GHz 8-Core Processor for £240, holy moly! Except the price wa... See more
Company replied
Company details
- Computer Shop
- Mobile Phone Shop
- Computer Accessories Shop
- Computer & Accessories store
- Electronics store
Written by the company
We’re an independent UK-based company, established online in 2003 and trading since 1992. Our call centre is in Sheffield, where we employ a local team and pay all our taxes in the UK. We don’t use offshore call centres, and we’re always available by phone if you need us. Unlike many sellers who ship from overseas, we dispatch everything from the UK – so there are no hidden import fees or long delays. We’re committed to straightforward service: no hidden charges, no gimmicks, and no nonsense. We display all delivery costs upfront, provide VAT invoices, and offer insured shipping with every order. We’ve served thousands of happy customers through our website, Amazon, and eBay – and pride ourselves on providing excellent customer service every step of the way. Whether it’s pre-sales advice or aftercare, our experienced team is here to help.
Contact info
United Kingdom
- www.morecoco.co.uk
3.5
Average
672 reviews
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They sell on Amazon.
They sell on Amazon.
We bought a printer and on Amazon it says "running late" so we waited 4+ weeks before chasing it up.
They are trying to say it has been delivered due to either DHL stealing the printer or they delivered it to the wrong address.
Some guy Tony signed of it with a picture of his trainer and a concrete floor outside.
Zero help from these guys, avoid avoid avoid ! They would do anything to make a quick buck by the looks of it.
13 February 2024
Unprompted review
Reply from MoreCoCo
Thank you for sharing your experience, and we sincerely apologise for the frustration you’ve faced with your order. It’s unacceptable that your printer was marked as delivered when you have not received it, and we understand how disappointing this must be.
We take matters like this seriously and want to ensure your concerns are addressed. Please consider reaching out to our customer service team directly so we can investigate this issue further and work towards a resolution. Your feedback is essential for us to improve our service, and we appreciate your patience during this process.
Great customer service
Only used this company once - but from my experience they have been excellent.
I needed a spare part for my Bother printer - the part arrived really quickly. It was well packaged, but unfortunately a small delicate part of it had got damaged in transit.
I contacted customer support, and within a few days a replacement part arrived, this time in perfect condition.
You can't ask for better service than that in my opinion. If there's been an issue (which of course happens from time to time) and it's resolved quickly and simply, then that's great service.
Thank you MoreCoCo
11 March 2024
Unprompted review
Reply from MoreCoCo
Thank you for your wonderful feedback! We’re delighted to hear that you had a positive experience with us, even with the initial issue regarding the spare part for your Brother printer. It’s great to know that our customer support team was able to resolve the situation quickly and provide you with a replacement in perfect condition.
We appreciate your understanding and recognition of our service. Thank you for choosing MoreCoCo, and we look forward to assisting you again in the future!
Fast delivery + Low great price makes…
Fast delivery + Low great price makes this a five star experience
23 February 2024
Unprompted review
Reply from MoreCoCo
Thank you for your fantastic review! We’re thrilled to hear that you had a five-star experience with our fast delivery and competitive pricing. Your satisfaction is our priority, and we appreciate your support!
Really speedy delivery
Really speedy delivery. Staff are very helpful and friendly
26 February 2024
Unprompted review
Reply from MoreCoCo
Thank you for your kind words! We’re delighted to hear that you experienced speedy delivery and found our staff helpful and friendly. Your feedback is greatly appreciated!
Quick dispatch and delivery
Quick dispatch and delivery. Precise tracking with trusted courier. I bought 32gb g.skill 6000mhz cl30 ram sticks and they're brilliant. Thankyou
15 February 2024
Unprompted review
Reply from MoreCoCo
Thank you for your feedback! We’re glad to hear that you experienced quick dispatch and delivery, along with precise tracking. It’s fantastic that you’re pleased with your G.Skill RAM sticks! Your satisfaction means a lot to us, and we appreciate your support!
BEWARE
This review relates to a SanDisk CFast memory card advertised on Amazon UK.
The card was described as being brand new, in original packaging and unopened.
The item delivered was a used Adata card in what appeared to be a heavily used condition and no original packaging.
As this was not the product advertised and as there was a real risk of the card being corrupted or possibly embedded with malware, concerns were raised.
Within five minutes of the delivery being received the seller was contacted by message to request a full refund. A very prompt response was received offering a 50% refund to resolve the matter, which was immediately declined and again a full refund was requested.
This time the seller was not too quick to respond so two days later Amazon was contacted and made aware of the situation.... Amazon then contacted the seller on our behalf.
The seller made contact to offer free postage for return of the mis-sold item but did not make any reference to a refund... so was asked again about a full refund. The seller later came back to confirm a full refund would be issued upon their receiving the returned item and this has now been done.
Interestingly, the invoice stated the advertised SanDisk card had been supplied but no reference to the mis-sold product.
The tracking number assigned to this order indicated delivery by February 13th but was a tracking reference generated on October 18th and the history showed whatever the original order might have been it had been collected by a courier on October 18th.
My first and guaranteed last dealing with this company.
** I have received notification from TrustPilot to indicate the company I have reviewed believes it is not the company my review was intended for.
However, following the lead to their website reveals their address to be the address indicated on the invoice which accompanied the mis-sold memory card **
How might this be explained ?
20 February 2024
Unprompted review
Reply from MoreCoCo
Thank you for sharing your detailed experience, and I’m sorry to hear about the issues you faced with your order. It’s unacceptable that you received a used Adata card instead of the brand new SanDisk CFast memory card you ordered, and we understand your concerns regarding the condition of the item and potential risks.
We appreciate your persistence in seeking a full refund and your efforts to communicate with both the seller and Amazon. It’s frustrating when sellers do not acknowledge the issues properly, and your experience highlights the importance of accurate product descriptions and customer support.
As for the notification from TrustPilot, it could be due to a mix-up in their records or a misunderstanding regarding the company’s name or address. It’s crucial for businesses to ensure their listings and communications are clear to avoid confusion.
Your feedback is invaluable in helping improve the service we provide, and we hope that future transactions are much smoother for you. Thank you for your understanding, and we appreciate you bringing this to our attention.
Faster delivery than Amazon
Faster delivery than Amazon, trustworthy brand.
14 February 2024
Unprompted review
Reply from MoreCoCo
Thank you for your feedback! We're thrilled to hear that you experienced faster delivery than Amazon and found us to be a trustworthy brand. Your satisfaction is important to us, and we appreciate your support!
Orderd Returned by Courier - No Refund!!
Ordered a Ryzen 5 7600x CPU on the 25th January. Chose economy delivery (3 to 5 working days) as knew I wasn't available for a couple of days to receive deliveries. Despite this, delivery was attempted next day, then following day, afterwhich DPD returned item to MoreCoCo. Have emailed and phone 3 times now trying to get my refund. Being told someone would get back to me - they never did. Thankfully I ordered through Paypal, and have now had to raise a dispute through them - Terrible customer service!!! Will stick to Scan, CCL, Overclockers, Amazon & Ebuyer in future.
25 January 2024
Unprompted review
Reply from MoreCoCo
Thank you for sharing your experience, and we sincerely apologise for the frustration you’ve encountered with your order. It’s unacceptable that your delivery was attempted earlier than you had planned, leading to the return of your item, and we understand how disappointing it is to face difficulties in obtaining your refund.
We’re sorry for the lack of communication from our customer service team, and we appreciate your persistence in trying to resolve this matter. Your feedback is crucial for us to improve our processes and ensure that our customers have a better experience in the future.
Thank you for your understanding, and we hope to make things right for you.
AVOID AT ALL COSTS
I bought a motherboard from them and it came faulty I sent it back to them in the exact condition and now they are refusing to give my refund bc they said its damaged and it voids the warrant, as if its my fault I also feel like they lied about its condition because they named a broken part I know for a fact was in working order AVOID AT ALL COSTS!!
5 February 2024
Unprompted review
Reply from MoreCoCo
Thank you for sharing your experience, and I’m truly sorry to hear about the issues you faced with your motherboard purchase. It’s unacceptable that you received a faulty item and then encountered difficulties with your refund, especially when you believe the damage was not caused by you.
We understand how frustrating it is to feel like you’ve been misled about the condition of the product, and we appreciate your feedback as it highlights areas where we need to improve. Your experience is important to us, and we take such matters seriously.
Please consider reaching out to our customer service team again to escalate the issue, as they should be able to assist you further. Thank you for bringing this to our attention, and we hope to resolve this situation for you.
I placed an order on this website for a AM5 Motherboard and 64gb memory
I placed an order on this website for a motherboard and RAM sticks.
At the time it didn't occur to me to check trust pilot however upon doing so I noticed that there were a few reviews against the motherboards.
My two items were packaged separately and I was given a tracking number for only one of them, meaning my memory sticks, were nowhere to be found.
I called the company who promptly answered and provided me with another tracking number. Regarding the quality of the items so far it's been only a day and I've had no issues with quality. The packaging seems brand new and the customer support, Brandon, told me to give them a call if there are any issues as I could be given a refund through that.
2 February 2024
Unprompted review
Reply from MoreCoCo
Thank you for sharing your experience! We’re glad to hear that you received prompt assistance from our customer support team regarding your tracking issues and that your items arrived in good condition. It’s important to us that our customers feel supported throughout their shopping experience.
We appreciate your understanding about the initial concerns you had after reading reviews, and we’re pleased that you’ve had a positive interaction so far. If you have any further questions or need assistance in the future, don’t hesitate to reach out. Thank you for choosing us, and we hope to serve you again!
Prompt and painless delivery
The item arrived on time and in the expected condition. No complaints.
15 January 2024
Unprompted review
Reply from MoreCoCo
Thank you for your feedback! We’re pleased to hear that your item arrived on time and in the expected condition. Your satisfaction is important to us, and we appreciate your support!
no complaints at all about this online…
no complaints at all about this online shop. This was my first time trying them and the experience was smooth. Great prices available as well
10 January 2024
Unprompted review
Reply from MoreCoCo
Thank you for your feedback! We’re pleased to hear that your item arrived on time and in the expected condition. Your satisfaction is important to us, and we appreciate your support!
Faulty Merchandise
Bought a Motherboard from them recently. Arrived quickly and on time but was faulty and would not function.
27 December 2023
Unprompted review
Reply from MoreCoCo
Thank you for your feedback, and I’m sorry to hear that the motherboard you received was faulty. While we’re glad to hear that it arrived quickly and on time, it’s unacceptable that the item did not function as expected.
Please consider reaching out to our customer service team to initiate a return or discuss a replacement. Your experience is important to us, and we want to ensure we resolve this issue for you. Thank you for bringing this to our attention.
Absolutely terrible after sales…
Absolutely terrible after sales service, bought a HP 107w printer, it would not connect to my wi fi, although I have full fibre with numerous over devices connected, asked for a replacement, so they sent me a link to HP which just involved downloading the HP start app which I already had.
Ever the optimist, I did net result same thing, going to local tip , dump it.
Just wasted nearly £200 pounds.
Now way are they ever going to admit they sold me a duff product
8 January 2024
Unprompted review
Reply from MoreCoCo
Thank you for sharing your experience, and I’m truly sorry to hear about the issues you faced with the HP printer and the lack of effective support afterwards. It’s frustrating to invest in a product that doesn’t function properly, especially when you’ve tried to resolve the issue through the suggested steps.
We understand how disappointing this must be, and it’s unacceptable that you feel your concerns were not taken seriously. Your feedback is essential for us to improve our after-sales service and ensure better support for our customers in the future.
Please consider reaching out to our customer service team again for further assistance or to discuss your options. We appreciate your patience and understanding, and we hope to resolve this situation for you.
Sent a used product
Purchased a new motherboard and I've received one that has been opened and used. I wish I listened to the previous reviews. Now stressing if this will even be sorted and how long it'll take.
3 January 2024
Unprompted review
Reply from MoreCoCo
I’m sorry to hear about your experience with the motherboard purchase. It’s completely unacceptable to receive an opened and used item when you expected a new product. I understand how stressful this situation can be, especially when you're concerned about how long it will take to resolve.
Please reach out to our customer service team as soon as possible to initiate a return or exchange. Your satisfaction is important to us, and we want to ensure this matter is addressed quickly. Thank you for bringing this to our attention, and we appreciate your understanding.
Quick & Reliable Service
Very quick service, and all exactly as described. Thanks +++
1 December 2023
Unprompted review
Reply from MoreCoCo
Thank you for your kind feedback! We’re delighted to hear that you experienced quick service and that everything was as described. Your satisfaction means a lot to us, and we appreciate your support!
Terrible service.
Terrible service.
Returned item 2 months ago, still waiting for refund.
Avoid this company at all cost.
19 December 2023
Unprompted review
Reply from MoreCoCo
I’m very sorry to hear about your experience with the return process and the delay in receiving your refund. This is not the level of service we aim to provide, and I understand how frustrating this must be for you.
Please consider reaching out to our customer service team again to escalate the issue and get an update on your refund status. Your feedback is important to us, and we appreciate you bringing this to our attention. Thank you for your patience, and we hope to resolve this matter for you promptly.
Communication excellent from purchase…
Communication excellent from purchase to delivery and price was good too
20 November 2023
Unprompted review
Reply from MoreCoCo
Thank you for your positive feedback! We’re thrilled to hear that you had excellent communication throughout your purchase and delivery process, and that you found our pricing to be good. Your satisfaction is our priority, and we appreciate your support!
Avoid these charlatans.
Received a motherboard for a Ryzen 9, so drop in processor, covered in scratches. Went through the rigmarole of trying it in a couple of new machines (unsurprisingly didn't work). Returned and have just received it back as damaged pins. Absolutely certain it's in the same state it was received. Ordered motherboards for the other machines from Amazon, good quality and no issues. Wonder if the one we've received was a previous return dressed up as new given the absolute mess of scratches etc. the back of the board was in.
17 August 2023
Unprompted review
Reply from MoreCoCo
I’m really sorry to hear about your experience with the motherboard you received. It’s unacceptable to receive an item that shows signs of wear and damage, especially when you were expecting a new product. Your frustration is completely understandable, especially after going through the process of testing it in multiple machines and then dealing with the return issues.
If you haven’t already, please reach out to our customer service team to discuss this matter further. It’s important to us that we address your concerns and work towards a resolution. Your feedback is invaluable in helping us improve our service, and we appreciate you bringing this to our attention. Thank you for your patience, and we hope to resolve this situation for you soon.
pleasant shopping experience well prices fast delivery
Product was very well priced and under the market price even with sales from competitors.
Delivery was amazingly fast .
will shop with again
18 November 2023
Unprompted review
Reply from MoreCoCo
Thank you for your wonderful feedback! We’re thrilled to hear that you found our product well-priced and that your delivery was exceptionally fast. Your satisfaction means a lot to us, and we look forward to serving you again in the future!
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