More Handles Reviews 

I placed two order with them which they fulfilled. The first order I returned in full with their agreement. I then went to return part of my second order but they've closed down. I've just checked and I didn't receive the money from my first return. Their website is still live and I do hope they're not taking orders.

Ripped off!!
I’ve just spent £235 on hardware that hasn’t arrived, tried to contact them and got a voice not saying they are closed until further notice. Their website is still live and accepting money. I’m going to have to try and recover the cost through the bank now but have a feeling I’ll get nowhere

Ordered bathroom accessories over 2 weeks ago, I emailed after a week and was told the items would be dispatched in a few days, no contact and no items
arrived so messaged again and was told they would come out this week, still nothing. I’ve just emailed and received an automated reply saying more handles is now closed, I telephone and the message says the same. I’m now out of pocket and no items. Don’t order from this company as the website is still live.

Returned items to this company for a refund on 3rd May (which they approved/sent a return label for). Heard nothing, but RM tracker confirmed receipt on 4th May when I checked it today so I have just emailed them to chase-had an auto reply simply stating they are 'closed until further notice'! No items available on the website either. So looking like have been scammed out of money!! Have to spend my free time chasing the bank now... should NOT have been accepting orders if company in trouble

Ordered one door handle on 24th March. Nothing on website to say it wasn’t in stock. Constant emails asking where it is to be told it’s due in this week , same again the next week. When it became clear it wasn’t coming , I asked for a refund a month ago and I’m still waiting for that . So no handle and no refund. Awful communication and customer service. I just want my money back. I would definitely not recommend this company 😡

Excellent quality loving the bronze and brown shades.
My handles look beautiful. Thank you for great service 😀

Knobs and handles arrived promptly, but knobs were the wrong size, hence dropped a star. But corrected very quickly so no problem. I would recommend.

Great selection, great prices and excellent customer service from Carl! Highly recommended.

Gorgeous.
Love my wardrobe handles thankyou so much.Definately buying more in future.
Excellent quality
Loving the bronze and brown shades

If you need more collaborators give me a shout.Would be delighted to represent your brand

Impressed by the quality and variety of products, plus their rapid delivery, I wholeheartedly recommend this hardware store.

I've been waiting for my kitchen handles for 3 months because they were out of stock. They contacted me and I was happy to wait. I contacted them today and was told I still had to wait another month for the delivery (even though I was told it would be delivered this month). I again was happy to wait another month.
I then asked to add one more handle to my order, that costs around £1.30. And I was told I had to make an order and then contact them again to refund the delivery, because they couldn't add this to order free. I decided to cancel the order and buy it somewhere else as its a bit of a joke.
A company that doesn't value its customers.

I would avoid if you are on a time schedule. I've lost money because of more handles.

Bought some cupboard knobs for my kitchen - it was supposed to be delivered next day. I stayed in all day waiting for the order for it not to turn up when I called up it was shut as it was a Friday after 5 by the time it was clear this delivery wasn't coming. So wasted a day. I also had a joiner coming on the Monday and was booked in and paid for. When I called I was told an item was out of stock.

1. this was not on their website
2. why didnt they email me or contact me
(it later transpired they tried to call me) but still I wouldn't of recognised their number when they called me that one time) not being funny but dont companies communicate with email and why didnt they keep trying me?
3. Why didn't they send me out the rest of the order?
4. Had I known it was out of stock I would of found the item else where in good time!

So I had no handles for a joiner who was booked and ended up having to pay for anyway because thats his payment terms as it was too late to cancel. So really messed it up because then the joiner didn't have availability for another week :|

Any these things happen and the guy on the phone was Ok but thought his effort to call me once made up for all the inconvenience they'd caused. But when it came to returning a couple of items I asked under the circumstances I asked if you they might pay for the return and I was refused.

I just really thought that was such a small gesture of goodwill considering I'd spent such a lot of money with them and lost money because of them. Just bad customer service.

Over a week later, £15 for delivery and still not a sign! Ohh and the usual, no number to call.

Came yesterday but still miffed about £15 delivery, Royal Mail would be far cheaper to NI

Would absolutely recommend. Great customer services fixing an error I made on my online order and quick delivery. Thanks More Handles!

Unreliable. Still waiting for my handles. Placed the order 5 weeks ago. Ordered the same handles for less and are being delivered by Prime tomorrow.

I placed an order on 10/11 for a Next Day delivery (appreciate it was late on Thursday so expected it on Monday) for Alexander and Wilks knobs and cup handles. No sight of the order on Monday so called customer service on Tuesday. Was told that the handles were in stock but the knobs weren't; however, they were already 'somewhere in the country' awaiting delivery to the warehouse. I was promised that the handles would be posted straight away and the knobs as soon as. A week later (22/11), I chased the order again. The customer service representative said that they had NO record of my conversation the week before, nothing was posted and there was actually a two weeks delay for the knobs. I was, again, promised that the handles would be posted the same day (which this time they were and received them the next day) but I requested a refund for the knobs and followed up by email - received a response that it was processed. On 30/11 I had to contact them again as no refund was received and I also notified PayPal of this - the refund was finally completed. So it took 20 days from the initial order, contacting customer service myself and needing to report to PayPal. They should really receive one star but the staff were pleasant and I received at least some part of the order. Would be great if I were informed of the items not being in stock and given a timeline for the deliveries. Poor record keeping and not following on promises (to post) also didn't help!

Fantastic handles I got from these, not the cheapest but you pay for what you get, I get compliments all the time and asked where I got the handles from, I highly recommend these and give them a 5 * every time

Really beautiful quality items and god customer services from Connor

Speedy delivery of a quality product- Architectural Quality Double Sprung Tubular Latch. These may be a little more expensive than alternatives, but it's a well-engineered product and will last longer than the inferior latch that I'm replacing. The More Handles guide to choosing a latch (on the page for these products) was very helpful in choosing the right size.

Hi I could not fault the purchase and return everything was great