Helpful person on the phone. No 5* because the online purchase didn't work, and there was no indication as to why until I spoke to someone on the phone. Other than that, good value. Hopefully, it will... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pet insurance quote via Comparethemarket was simply the best value going. Super level of cover at an excellent price plus free access to FirstVet. Was miles better value than any other.
Just done my pet insurance for our 2 german shepards and was surprised how easy and how competitive the quote was. It's given us peace of mind knowing both dogs are now covered to a high degree.
I can't believe the poor reviews below. My experience has been completely different. I filed a claim on the 9th Nov when my dog became ill. Sadly, she had to be taken into hospital in the early hours... See more
Company details
- #218 of 222 best companies in Insurance agency
- #44 of 44 best companies in Home Insurance Agency
- #133 of 135 best companies in Insurance company
- #33 of 33 best companies in Pet Insurance Company
Written by the company
Get a Fast Insurance Quote Online from MORE TH>N. Home & Pet Insurance. We Do More, So You Stress Less – Get a Quote!
Contact info
Ty Admiral, David Street, CF10 2EH, Cardiff, United Kingdom
- enquires@morethan.com
- www.morethan.com
3.8
Great
16k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great price and good level of cover.
18 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good value policy.
I purchased the insurance online but did not receive any policy documents. However, the company contacted me straightaway once I raised the issue and provided me with everything. The policy is very reasonably priced and is better value than many others that I researched.
16 March 2026
Reply from morethan.com
Hello Margaret, I’m sorry to hear you haven’t received your policy documents, you should always get these shortly after purchasing, so I understand how frustrating this must be. I’ve passed your feedback on to the relevant team to look into what’s happened.
Thank you for bringing this to our attention.
Thanks,
Kate.
Hit and miss on renewals
Excellent member of sales team helped me on my expensive renewal. He couldn’t have been more helpful. So 5* for him. The 3* rating from me was the renewal price had doubled to over £1300 for only £2k cover which was totally appalling and I couldn’t justify that cost. I also have an excess and co-payment of 20% too. Cheapest option was to start a new policy but it didn’t cover the one condition my dog had.
12 March 2026
Reply from morethan.com
Hello, Thank you for your review and for recognising the help you received from our team member. We’re sorry the renewal price didn’t feel reasonable, especially with the excess and co‑payment already in place. It’s also disappointing that the new policy options didn’t include cover for your dog’s existing condition. We appreciate your feedback and will make sure it’s passed on.
Thanks,
Kate.
Very easy to find the right cover needed
10 March 2026
Online search
Easy process after finding this quote through a search engine for insurance comparison
6 March 2026
Terrible renewal prices and will…
Terrible renewal prices and will increase it anyway they can
8 March 2026
Unprompted review
Reply from morethan.com
Hello Brad, Thank you for your feedback. We’re sorry to hear you’re disappointed with the renewal price. We know how important fair and clear pricing is, and renewal costs can change for a number of reasons, including market conditions and individual policy details. If you would like to discuss your renewal please email us at ReviewFeedbackSupport@pet.morethan.com
Along with your policy number and query.
Thanks,
Kate.
Abysmal service with no empathy…
Abysmal service with no empathy whatsoever. They promised to look into my complaint about my treatment, even replied on Trust pilot promising the earth and have done nothing.
But it looks good underneath a poor review.
My pet dog ate something and was extremely ill requiring drips and a stay at the vets. She was excreting large amounts of blood and was extremely dehydrated.
To help the dog recover the vet prescribed a Probiotic paste to aid recovery.
On settlement the company despite deducting 45% from the bill would not pay the £27 for the probiotic apparently as its excluded in the small print ??
They have proved to me that they are absolutely unsuitable to use to insure a pet.
If i could leave less than a 1 start review i would.
Best of luck if you choose to take Pet insurance out with them, lets hope you do not have to claim !!
9 March 2026
Unprompted review
Reply from morethan.com
Hello Ste,
Thank you for taking the time to share your review. I’m extremely sorry to hear about how upsetting this experience has been for you, especially while you were dealing with such a worrying situation with your beloved dog. I completely understand how distressing it must have been to see her so unwell, and I’m sorry that you’ve been left feeling disappointed and unsupported.
I can see from your comments that you’ve been trying to resolve your concerns and don’t feel the updates you were expecting have been provided. This is not the level of service we want any of our customers to experience, and I appreciate you bringing this to our attention.
Please can you send your full name and claim number to the email address below? Once I have your details, I will contact the pet team to request they raise a complaint for your concerns to be properly investigated.
Thank you,
Rach
reviewfeedbacksupport@pet.morethan.com
The site is clear
The site is clear, unambiguous, easy to use, plus the product is very competitively priced.
9 March 2026
The premium to renew was £1000 but on a…
The premium to renew was £1000 but on a comparison website also with morethan was £450 for exactly the same policy. I advised that this marketing approach was longer acceptable and in breach of consumer duty . The answer I got was that my dog was one year older . When I explained that it was the same dog on both quotes she didn't get it.
4 March 2026
Reply from morethan.com
Hello Athol, Thanks for your review. We understand how confusing it can be to see different prices for what looks like the same policy, and we’re sorry the explanation you received didn’t fully address your concerns. We’ve passed your feedback on to the relevant teams so we can improve the clarity of our pricing and the support we provide.
Thanks,
Kate.
Pet Insurance Enquiry
Pet Insurance Enquiry
The person that I spoke to was pleasant,knowledgeable and friendly. She answered my many questions with patience and good humour. There was no pressure to buy the policy and she ensured that I was happy with the cover fir my pets. The price was really good and the cover excellent.
28 February 2026
Competitive pricing
Used a compare site & your company came up with. Have used you before. Good value for money when compared with others. Thank you
10 February 2026
Total garbage and impossible to…
Total garbage and impossible to contact. I pay by direct debit but have no policy details sent to me after the automatic renewal. Impossible to communicate with them. Endless emails wanting reviews none of which accept a reply. Their chat system does not work, Their email contact wants a policy number before continuing. Yeah, right. I want to find out my policy number. They never seem to answer the phone and opening times are different on different pages. God help me if I actually wanted to make a claim. AVOID THIS COMPANY IF YOU POSSIBLY CAN
7 March 2026
Unprompted review
Reply from morethan.com
Hello Robert.
Thank you for sharing your experience with us, and I’m genuinely sorry to hear how frustrating this has been for you. This is absolutely not the kind of journey we want any of our customers to have, and I completely understand how stressful it must feel when you just want a simple answer about your policy.
I’d really like to help get this sorted as quickly as possible. If you could please email us the following details to reviewfeedbacksupport@pet.morethan.com, I’ll make sure they’re passed straight to the right team who can contact you directly:
- Full name
- Date of birth
- Postcode
- Best contact number
Once we have this information, we’ll get someone in touch who can locate your policy and clear things up for you.
Thank you again for letting us know, we appreciate your patience, and we’re here to help get this resolved. - Courtney
Insuring my young cat was straightfowrd.
user friendly gave me the costs i would incur. some of the sites were a bit difficult to understand straight away.
1 March 2026
My pet insurance renewal
My pet insurance was up for renewal , I have autism , learning difficulties and other mental health problems- and the lady I spoke with on the phone named Louise Hale was absolutely brilliant with me , she fully took the time to understand me and made reasonable adjustments for me , she was brilliant , I’d highly recommend her to other customers who have the same or similar problems , she spent extra time on the phone with me , and really took the time out to help me and to go through things with me.
Thank you again Louise - I would really recommend her for her brilliant customer service thank you again !
6 March 2026
Unprompted review
Helpful advisor made application easy.
Lovely lady helped me complete my policy application. Was confident I had given all necessary information about my elderly cat to ensure I have a policy that will cover any future needs.
3 March 2026
Pet insurance
Got all the requirements I needed for my dog , great cover better than my existing one and a great price
2 March 2026
Very straight forward.kijy5
Very straight forward, very good level of cover with competitive pricing. Improved the out going lnsurance premium by over £90.
25 February 2026
Was very straightforward
Was very straightforward , I had made a mistake on my application and it was rectified very quickly and they were very helpful
20 February 2026
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