Had delivery of a new Morphy Richard's steam iron - water tank was leaking from the start. Found the communication a bit frustrating as I had to do video's, photos etc of the item . Having done all t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kettle switch failed exactly two tears to the day of a two year guarantee. After sending through no end of photos and proof of purchase/warranty as requested, Morphy Richards claim that the faulty swi... See more
Company replied
I contacted Morphy Richards customer service on 6th June regarding kettle not switching off. They replied 10th June and by 13th I have received a new kettle. The kettle was within 2 year warrant, I s... See more
Company replied
I contacted the warranty team after my kettle failed. They were incredibly quick to respond, and couldn’t have been more helpful! They explained everything they needed me to do and the whole process w... See more
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Company details
Written by the company
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
Contact info
, , , United Kingdom
- hello@morphyrichards.co.uk
- www.morphyrichards.com
4.2
Great
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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I have had a lot of toasters over the…
I have had a lot of toasters over the years as I am 80 years old this last one from you is the worry I have ever had will never buy another one from you
4 April 2026
Unprompted review
Reply from Morphy Richards UK
We're sorry to hear that you're disappointed with your toaster.
Unfortunately, we're unable to identify who you are or your purchase from your Trustpilot username and limited information left in the review, and despite requesting your details through Trustpilot, we haven't yet received a response.
We'd really like the opportunity to look into this for you and understand what went wrong. Please reply to our request on Trustpilot or contact our Customer Support team with your details. Once we have this information, we'll be happy to investigate and work towards a resolution.
We hope to hear from you soon.
I had a Morphy Richards kettle which…
I had a Morphy Richards kettle which suddenly stopped working. I contacted the company and they responded very quickly and helpfully. As requested by them, I sent photos and again received a prompt reply from Rich. He advised me to send the kettle back to Amazon and seek a refund or replacement. Within no time at all I'd contacted Amazon and arrange for the kettle to be returned. Next thing I know there's a refund on its way to me. So, thank you, Rich for your extremely speedy and professional help. Well done!
30 June 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your fantastic 5-star review 😀. We're delighted to hear Rich was able to help quickly and that your refund was processed smoothly. We'll be sure to pass your kind words on to Rich. Thanks again for choosing Morphy Richards 😊.
Thank you so much for solving my issue…
Thank you so much for solving my issue .. I bought a kettle from Morphy Richards since August 2024, but unfortunately it stopped working only this month (June 2026).
With the 2 years warranty, I asked the customer service to look into the issue. Luckily, within 10 days the issue was solved and a new kettle was provided..
30 June 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your wonderful 5-star review 😀 We're delighted to hear that our Customer Service team was able to resolve the issue with your kettle quickly and that you received a replacement. We really appreciate you taking the time to share your experience, and we hope you enjoy using your new kettle for years to come. Thanks again for choosing Morphy Richards 😊.
Morphy Richard’s produce high quality…
Morphy Richard’s produce high quality and their staff are both knowledgeable and helpful
26 June 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your fantastic 5-star review 🤩 We’re delighted to hear that you’re pleased with the quality of our products and that you found our team to be knowledgeable and helpful. Thank you for choosing Morphy Richards 😊.
5* customer service
The microwave, kettle and toaster that we purchased are really nice and very reasonably priced. Claire at Morphy was also extremely helpful and went above and beyond when assisting us. Many thanks.
29 June 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your fantastic 5-star review 🤩 We’re delighted to hear that you’re enjoying your microwave, kettle, and toaster, and that you found them to be great value. It’s especially wonderful to hear that Claire went above and beyond to assist you. We’ll be sure to pass on your kind words to her, as we know she’ll really appreciate the recognition. Thank you again for your feedback and for choosing Morphy Richards 😊.
Very happy with Morphy Richards…
Very happy with Morphy Richards customer service.
24 June 2026
Unprompted review
Reply from Morphy Richards UK
We're delighted to hear that you were very happy with the service you received from our customer service team. Your feedback is greatly appreciated and will be shared with the team. Thank you for choosing Morphy Richards!
Electric throw
Had issues with an electric blanket which stopped working. Had to provide evidence through photos/videos which is fair enough. Once information sent through, customer service was excellent and sent replacement out promptly.
24 June 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for taking the time to leave a review. We're sorry to hear you experienced an issue with your electric blanket, but we're pleased that our customer service team was able to assist you quickly once the requested information was received. It's great to know the replacement was arranged promptly and that you were happy with the service provided. 😊
Morphy Richards Iron
The iron works very well and is very suitable for our requirements.
1 June 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for taking the time to leave your review. We're delighted to hear that the iron is working very well and is perfectly suited to your requirements.
We appreciate your feedback and hope you continue to enjoy using your iron. 😊
I recently bought a Morphy Richards…
I recently bought a Morphy Richards bagless cylinder vacuum cleaner model 980563
Absolutely highly delighted with it "what a little power house suction is amazing and it is so light and easy to move and doesn't take up much storage space absolutely perfect for a single person or couple in their later years like myself 63
Totally recommend this little gem 100%++++
20 June 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for such a lovely review! We're thrilled to hear how pleased you are with your 980563 bagless cylinder vacuum cleaner.
We're especially pleased that it's proving to be such a practical fit for your home, and we love that you've described it as a "little gem"! Thank you for your recommendation and for sharing your experience – feedback like yours means a great deal to us.
Jack the customer service rep was…
Jack the customer service rep was really helpful with my faulty item.
19 June 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for taking the time to leave a review. We're sorry your item developed a fault, but it's great to hear that Jack was able to help and make things easier for you. We'll make sure your comments are shared with him – I'm sure he'll appreciate the recognition. Thanks again for your support and for choosing Morphy Richards. 👌✨
Customer service exceeded my expectations regarding steam iron
I rang about avoiding hard water deposits building up in steam iron. I've had the model 303131 for over five years and it has been fantastic. Customer support, Rich, was very helpful and suggested a number of ideas to reduce calcium build-up. Would highly recommend this product and Morphy Richards' customer service.
19 June 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your fantastic review and for your continued support over the past five years. We're delighted to hear that your 303131 steam iron has served you so well and that Rich was able to provide helpful advice on reducing limescale build-up.
We always aim to offer practical support to help our customers get the very best from their products, so it's wonderful to know this was appreciated.
Excellent customer service when I…
Excellent customer service when I encountered a fault. The guidance was straightforward and clear, helpful, prompt and courteous. A fantastic service and highly recommended!
19 June 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your wonderful review and recommendation. We're delighted to hear that you found our guidance clear and straightforward, and that our team was able to provide prompt, helpful and courteous support when you experienced a fault.
We truly appreciate your kind feedback. 😊✨
Got a prompt courteous reply with…
Got a prompt courteous reply with helpful suggestions even though the team couldn’t solve my problem directly. They were apologetic for not being able to help more and this is refreshing in an era where big companies can be very obstructive to communicating directly with customers. Well done Morphy Richards for being customer focussed and human.
19 June 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for taking the time to share your experience. We really appreciate your kind words. While we're sorry we weren't able to provide a direct solution on this occasion, we're pleased to hear that our team was able to offer helpful advice and that you felt supported throughout the process.
Thank you for choosing Morphy Richards!
Customer service support has been…
Customer service support has been excellent. My problem was dealt with very quickly and all correspondence was friendly and polite.
18 June 2026
Unprompted review
Reply from Morphy Richards UK
We’re delighted to hear that your issue was resolved quickly and that you found our correspondence friendly and polite throughout.
Providing efficient service and a positive customer experience is always our goal, so it’s great to know we met your expectations.
Thank you for taking the time to share your experience and for choosing Morphy Richards. ✨👌
Good products and excellent customer service
Delivery of order was very prompt and parcel arrived safely. I was clumsy and damaged a part which was not available from the website. On contacting Customer service, they were very understanding and said they would try to source the part. Next working day I got an update. 2 days later, I received the part. I am very grateful for the excellent attention and the efforts made to source this minor but important part on my Mixstar stand mixer. On first use, I found it worked very well, good results (although the Victoria sponge recipe in the book requires more mixture for the baking tin size!). The parts are well packed and the holder for storing is well designed. Mixing bowl is sturdy stainless steel. Speed controls worked well, very useful to have a count-up timer too. Thanks for everything!
17 June 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your wonderful review 🤩. We’re delighted to hear that your order arrived promptly and that you’re enjoying your MixStar stand mixer. It’s great to know you’re pleased with the design, features, and performance. We’re especially pleased that our customer service team could assist in sourcing the part you needed so quickly, going the extra mile to help our customers is something we always strive for. We really appreciate your detailed feedback (and your note on the recipe too!), and we hope you continue to enjoy many more successful bakes. Thank you again for your kind words and for choosing Morphy Richards 😊.
Prompt reply to the problem
Prompt reply to the problem. Easy,clear instructions on how to proceed. On following instruction re returning damaged goods, I received prompt reply, complete understanding, apology, replacement and how to dispose of damaged goods. Absolutely first class service. Polite,respectful and helpful! 👌
18 June 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your fantastic 5-star review. We are delighted to hear that our team was able to provide a prompt response and clear guidance throughout the process. Customer satisfaction is extremely important to us, so it's great to know that the issue was resolved quickly with a replacement and suitable advice regarding the damaged item.
Your kind comments about our team's professionalism, politeness, and helpfulness are greatly appreciated and will be shared with them. We hope you continue to enjoy our products.✨😊
My jet steam iron not steaming and…
My jet steam iron not steaming and after providing evidence and photos of proof, it was replaced under the warranty… good customer service.
17 June 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for taking the time to leave a 5-star review.
Providing prompt and efficient support is important to us, and we're delighted that you were happy with the service you received.
Thank you for choosing Morphy Richards.
My first time using MR customer service…
My first time using MR customer service desk. I felt i had to jump a few hoops claiming under manufacturers warranty for my fault iron. However that person feeling aside logically it makes a of sense. We managed to get to the bottom of it all and was sent a refurbished iron which came the very next day! That impressed me massively. The staff and service is rapid and really helpful. Thank you MR team!!
16 June 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for taking the time to share your experience. We're so pleased to hear that our team was able to help quickly and that your replacement arrived so promptly.
We appreciate your patience with the troubleshooting process, as these checks help us get to the right resolution as quickly as possible. Just to clarify, we don't send refurbished products. All warranty replacements are brand-new items dispatched directly from our warehouse.
Thank you again for your kind words, we'll be sure to pass your feedback on to the team! 😊
Morphy Richards Iron
Had delivery of a new Morphy Richard's steam iron - water tank was leaking from the start. Found the communication a bit frustrating as I had to do video's, photos etc of the item . Having done all this and investigation I have now received a replacement tank. Please be aware older people might struggle with all this technology to do all that is required! Pleased with the iron itself
6 June 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your feedback. We're sorry to hear the initial issue with the leaking water tank and appreciate that providing photos and videos can sometimes be inconvenient. Your comments have been noted.
We're pleased we were able to resolve the issue with a replacement tank and that you're happy with the iron itself. Thank you for choosing Morphy Richards.
Prompt and professional customer service
Customer service replied promptly and politely to our issue. They guided us through a checking process and their instructions were always clear and professional. They were extremely helpful in resolving our issue, which unfortunately couldn’t be fixed, by sending a replacement product very swiftly. Overall, excellent customer service and we wouldn’t hesitate to buy future products from this brand, safe in the knowledge that any after sale care required would be dealt with so efficiently.
16 June 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your fantastic 5-star review 😀.
We’re sorry that your product couldn’t be repaired, but we’re really pleased that our team was able to guide you clearly through the process and resolve things quickly with a replacement.
It’s great to hear that you found our service prompt, professional, and helpful throughout. Providing efficient after-sales support is something we take great pride in, so your feedback means a lot to us.
Thank you again for your kind words and for your confidence in choosing Morphy Richards for future purchases 😊.
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