Had delivery of a new Morphy Richard's steam iron - water tank was leaking from the start. Found the communication a bit frustrating as I had to do video's, photos etc of the item . Having done all t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kettle switch failed exactly two tears to the day of a two year guarantee. After sending through no end of photos and proof of purchase/warranty as requested, Morphy Richards claim that the faulty swi... See more
Company replied
I contacted Morphy Richards customer service on 6th June regarding kettle not switching off. They replied 10th June and by 13th I have received a new kettle. The kettle was within 2 year warrant, I s... See more
Company replied
I contacted the warranty team after my kettle failed. They were incredibly quick to respond, and couldn’t have been more helpful! They explained everything they needed me to do and the whole process w... See more
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Company details
Written by the company
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
Contact info
, , , United Kingdom
- hello@morphyrichards.co.uk
- www.morphyrichards.com
4.2
Great
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Very helpful team sorted out a problem…
Very helpful team sorted out a problem with my kettle quickly and efficiently with no fuss.
11 May 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your great review 😀 We’re really pleased to hear our team was able to resolve the issue with your kettle quickly and without any hassle. That’s exactly the level of service we aim to provide. Thank you for choosing Morphy Richards 😊.
Great Customer Service
Fast, friendly and efficient customer service when my kettle broke.
25 April 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your kind review 😀 We’re really pleased to hear our customer service team was able to help you quickly and efficiently when you needed it. We appreciate your feedback and hope you continue to enjoy your replacement 😊.
An amazing invention.
It's a kettle . I put water in it, connect it to a power supply, and it boils the water for me. 100 percent every time.
13 May 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your review, we really appreciate the humour!
We’re glad to hear your kettle is doing exactly what it’s supposed to do, every time. Simple, reliable performance is exactly what we aim for. Enjoy your brews, and thanks again for the 5 stars 😀.
Excellent experience
Excellent experience, from ordering through to delivery, absolutely faultless. I had a small issue in which I had to contact customer services. Astounding service and the speed in which I received the replacement part was excellent. A solid 10 out of 10 from me.
Thank you.
13 May 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for such a fantastic review 🤩 We’re thrilled to hear your experience was smooth from start to finish, and that our customer service team was able to resolve your issue quickly. It’s especially great to know the replacement part reached you promptly and everything was sorted to your satisfaction. Thanks again for the 10/10, and for choosing Morphy Richards 😀.
Quick delivery
Quick delivery! Lightweight modern design.
Works perfectly and not expensive.
Perfect for what I was looking for.
12 May 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your great review 😀 We’re delighted to hear you’re happy with the quick delivery and that the design and performance met your expectations. It’s great to know it’s exactly what you were looking for. We really appreciate your feedback, thank you for choosing Morphy Richards 😊.
Easily contactable.
Was able to contact them easily for advice on what model iron would suit my purposes. They then delivered the iron very promptly.
6 May 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your lovely review and for taking the time to share your experience. We’re really pleased to hear our team was able to help you choose the right iron for your needs and that it arrived promptly. Thanks again for choosing Morphy Richards 😊.
Most awful company ever
Most awful company ever. Paid for my items told me they was on the way about 2 weeks ago to then only tell me yesterday I never collected from parcel shop. I paid for delivery to my door not parcel shop . Refunded my money still kept my delivery charge. Bad customers service dont buy from them . I wasnt even worried about thr refund I just wanted another set of toaster snd kettle sent down but nope they just weren't helping. Never buy from these people again .
9 May 2026
Unprompted review
Reply from Morphy Richards UK
Thanks for taking the time to leave your feedback.
We’re sorry to hear about your frustration, but we’re currently unable to locate your order based on the name linked to this review. We’ve already requested your email address so we can look into this properly and help resolve it for you as quickly as possible.
In terms of delivery, we use DPD, and they provide proactive updates throughout the process, including delivery windows and options to reschedule the day or redirect the parcel if you’re not going to be home. If a delivery attempt is unsuccessful, DPD may redirect the parcel to a nearby collection point to avoid repeated failed delivery attempts and to reduce environmental impact. This process is also outlined in our terms of sale.
That said, we do understand how frustrating this situation must have felt from your side, especially if expectations around home delivery weren’t met. We’d really like the chance to investigate exactly what happened with your specific order and make sure this is properly addressed.
Please respond with your order details or the email used at checkout so we can assist you further and review this in full.
Excellent 5 star customer service via webchat
Excellent 5 star customer service via webchat - you can actually get through quickly to chat to a real human not just a "bot"! You fill in brief details online and select “chat to a real person”. The advisor was super-helpful answering my technical questions about the Cassini microwave (yes it has 10 power levels, the inside measurements are 178mm high x 315 wide x 296 deep and yes the Mico round grill does fit inside).
Afterwards I received a link to discounts offered (up to 20% off buying direct from Morphy R) and yes the discount code did work today when I put my order in online!
7 May 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your great review 😀. We’re really pleased to hear you had such a positive experience with our webchat team and that you were able to quickly get through to a real person for support. It’s great that your advisor could answer your technical questions clearly and help you feel confident about your purchase. We’re also glad the discount code worked smoothly for your order. Thank you again for choosing Morphy Richards and for taking the time to share your experience 😊.
Broken Kettle
My Kettle broke and I had a lovely girl called Jessica help me through the process,which led to her sending me a new Kettle.I was very impressed with the quick ,friendly service I had.Will definitely buy from them in the future
8 May 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for taking the time to share your experience 😀. We’re really pleased to hear Jessica was able to guide you through the troubleshooting process and that, once the issue was confirmed, everything was resolved quickly for you. It’s great that the replacement arrived so promptly and that the process felt smooth and well supported throughout. We’ll be sure to pass your feedback on to Jessica. Thank you again for choosing Morphy Richards 😊.
My steam generator iron stopped…
My steam generator iron stopped steaming and was still under warranty. I emailed Morphy Richards and received a reply from Jessica telling me to follow some troubleshooting instructions and said it was probably a build up of lime scale even though I had followed the manufacturers instructions on which water should be used.After following Jessica’s instructions the iron still didn’t steam. I was asked to send photos and a video to show the iron was not working correctly along with proof of purchase. I received a quick response and after sending them more photos and a picture of the cord cut from the appliance they said they would replace the iron as a goodwill gesture. The replacement arrived within 48 hours. Very pleased with the result and the help and quick responses I received from Jessica. Thank you.
5 May 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for taking the time to share your experience. 😀
We’re really pleased to hear Jessica was able to guide you through the troubleshooting process and that, once the issue was confirmed, everything was resolved quickly for you. It’s great that the replacement arrived so promptly and that the process felt smooth and well supported throughout. We’ll be sure to pass your feedback on to Jessica. Thank you again for choosing Morphy Richards. 😊
Very prompt response
Very prompt response. An obsolete part was located for me to let me continue to use my appliance.
5 May 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your review 😀 We’re really pleased we were able to help quickly and locate the part you needed to keep your appliance in use. It’s always great to hear when we can extend the life of a product. Thank you again for choosing Morphy Richards 😊.
Although the site didn't take off the…
Although the site didn't take off the 25% at checkout automatically as advertised when I phoned a really helpful, pleasant guy called Rich applied the discount and arranged for the refund. Many thanks for thr quality product.
5 May 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for taking the time to leave your review. We’re sorry to hear the discount didn’t apply automatically at checkout, but really pleased that Rich was able to step in, sort this for you, and arrange the refund quickly. It’s great to know he made the process straightforward and helpful for you. We’ll make sure your feedback is shared with Rich. Thank you again for your kind words and for choosing Morphy Richards 😊.
I purchased a deep fat fryer which…
I purchased a deep fat fryer which worked fine however after about 8 weeks the heater failed which can happen with any brand ,the defining issue is how a company deals with it.
I contacted customer service and Jessica was faultless,unfortunately they were out of stock of my original fryer however Jessica apologised and offered an upgrade which was twice the value of my original fryer.
I happily accepted the upgrade and received it two days later.
I would definitely recommend Morphy Richards and judging by my experience of their customer service have full confidence in their products.
Thanks again Jessica for making the process so easy.
30 April 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for taking the time to share your experience 🤩 We’re sorry to hear about the issue with your fryer, but really pleased that Jessica was able to step in and resolve things so smoothly for you. We’ll be sure to pass your kind feedback on to Jessica. Thank you again for your recommendation and for choosing Morphy Richards 😀.
I purchased food processer around 3…
I purchased food processer around 3 year back worth rs 9k , with this short period of time i faced problems with dry and wet jar, motor failed. Vijay sales is also not supporting even I have extended warranty that too is not supporting, this product is very delicate and is not at all durable also to add citrus attachment also broke up within single use, I WILL NOT RECOMMEND ANY PRODUCT OF THIS BRAND SPECIALLY FOOD PROCESSER OR ANY KITCHEN APPLIANCES,AFTER SALES SERVICE IS NOT AT ALL GOOD.
I would request support from MR team
Help me replacemy FP this one is waste of money.
5 May 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issues you’ve experienced with your food processor.
However, it appears this review has been posted on the UK Morphy Richards Trustpilot page, but your purchase and the service experience you’ve described relate to India. The UK Morphy Richards team does not supply products, manage warranties, or handle after-sales service for appliances purchased in India, as these are supported by a separate regional business.
For this reason, we’re not able to investigate or resolve this case from the UK page.
We would kindly ask that you remove or repost your review on the correct Morphy Richards India Trustpilot page so it can be reviewed and supported by the appropriate customer service team.
If you need help finding the correct contact details, please send us a direct message and we will be happy to point you in the right direction.
Thank you for your understanding.
Made an error in ordering re delivery…
Made an error in ordering re delivery address. In a flap, I rang customer services, spoke to Rich who was calm, friendly and keen to find solutions rather than negative responses/trotting out standard policy. This resulted in 2 emails from Rich. One confirming he had actioned my request and the second to confirm the warehouse were able to put a stop on the order. I was able to reorder safe in the knowledge my first order was being refunded. Very pleased and relieved. Thank you.
1 May 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your lovely review. We’re really pleased to hear Rich was able to step in and help get everything sorted for you quickly and calmly. It’s great that he could stop the order in time and keep you updated throughout, so you could reorder with confidence and clarity on the refund. We’ll make sure your feedback is shared with Rich, thank you again for taking the time to leave a review and for choosing Morphy Richards 😊.
Great service from Rich and the…
Great service from Rich and the customer support team, resolved the issue with warranty problem immediately and superbly. Though the product had been discontinued, they replaces it it’s similar products
Cannot fault the service and there products are highly recommended . One of the best customer service teams out there
30 April 2026
Unprompted review
Reply from Morphy Richards UK
We’re really pleased to hear that Rich and the team were able to resolve your warranty issue quickly and find a suitable replacement, even though your original product had been discontinued. We always aim to provide a smooth and helpful experience, so it’s great to know we delivered on that for you.
Your recommendation means a lot to us, and we’ll be sure to pass your feedback on to Rich and the wider team.
Feedback Customer Service
I contacted the Customer Support Team falling the failure of my steam iron. The support provided was quick and efficient. The information I was asked to provide was straight forward to support my claim. Within days the matter was resolved and a new replacement iron sent.
27 April 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for taking the time to leave your feedback.
We’re pleased to hear that our Customer Support Team was able to help quickly and efficiently, and that providing the required information was straightforward for you. It’s great to know the matter was resolved promptly and a replacement iron arranged without delay.
We really appreciate you choosing Morphy Richards and sharing your experience 😀.
Really impressive customer service
I contacted Morphy Richards customer support with a complex query, At first I only got an AI response which didn't help, but when I asked if I could actually be put in contact with a real person, a real person took over! Jack was very helpful and caring. When I had to go off line he carried on the conversation by email. Overall a very good experience
28 April 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for taking the time to share your experience.
We’re pleased Jack was able to step in and support you properly, especially with a more complex query, and that he kept things moving for you by following up over email.
We really appreciate your feedback, as it helps us continue to improve. Thank you for choosing Morphy Richards 😀
Bad customer service and misleading advertising
I ordered a kettle as ours had broken from Morphy Richards Ebay online shop - I chose this item mainly because it offered free next day Evri delivery - as I ordered on a Monday I expected delivery on the next day - a Tuesday. When it didn't arrive I contacted the companies CA's who told me in no uncertain terms delivery was not offered next day but in this case it was likely to be the next day so I sat back and waited. No tracking mail came the next day and no delivery and so I contacted them again with a complaint. I was told there was no guarantee for next day delivery implying I was not telling them the truth, but I had kept a screengrab of the item (which actually still says next day delivery free) and I sent it to them. Their reply was to say that further down the listing it estimates 3 or 4 days - who looks further down when it clearly says next day right at the top. Anyway the item now looks like it will possibly be here in 5 days and so I will need to go out and buy another kettle as we cant be without one that long. How do retailers manage to promise one thing and completely say they didn't when it is patently clear they did.
I am now been sent by a trained customer assistant at Morhpy Richards the following statement
"The “Free Evri Next Day Delivery” wording shown on the listing refers to the dispatch service level meaning the order is processed and handed to the courier on the next working day"
Shouldn't their advertising state 'next day despatch' then -
27 April 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your review. I’m really sorry to hear about your experience and the frustration this has caused, especially when you needed a replacement kettle quickly.
You’ve raised a completely fair point regarding the wording “Free Evri Next Day Delivery.” I understand why this led you to expect next-day arrival, and I agree that the phrasing is not as clear as it should be. As you’ve highlighted, describing this as “next day dispatch” would be more accurate, and we are currently reviewing our listings to ensure this is made clearer going forward.
To clarify, the delivery estimate shown at checkout is the timeframe we use as the delivery commitment, and your order is progressing within that window. However, I do recognise that the prominence of the “next day delivery” wording has created a misleading impression in this case, and that’s something we are taking seriously.
I’m also sorry if our earlier responses came across as dismissive, that’s certainly not the experience we want to provide. Your feedback has been shared with our customer service team to ensure clearer and more empathetic communication in future.
We completely understand your situation and the inconvenience caused. If you no longer require the kettle once it arrives, please contact us and we will support you with a return.
Thank you again for bringing this to our attention, it’s valuable feedback and will help us improve both our listings and our service.
Jack was so so helpful
Jack was so so helpful. Replaced my iron for me out of warranty. I was just out by a month but because of my daughter being in and out of hospital. It was the first chance I had to contact them. I bought my iron before this from Morphy Richards too. Had this iron 3 years so I would have happily paid for a new one, but thanks to Jack I didn’t have to. Thanks again
24 April 2026
Unprompted review
Reply from Morphy Richards UK
Thank you so much for your kind words, we’re really glad Jack was able to help you out when you needed it.
When we looked into your order in more detail, it actually came to light that your steam generator is still within warranty until March 2027 due to the way it was originally purchased. That means you’ve got continued protection in place, which we hope is reassuring news on top of what was already a positive outcome.
We truly appreciate your loyalty to us and are always here if you need anything further. Wishing you and your family all the best.
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