Had delivery of a new Morphy Richard's steam iron - water tank was leaking from the start. Found the communication a bit frustrating as I had to do video's, photos etc of the item . Having done all t... See more
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Review summary
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Reviews shaping this summary
Kettle switch failed exactly two tears to the day of a two year guarantee. After sending through no end of photos and proof of purchase/warranty as requested, Morphy Richards claim that the faulty swi... See more
Company replied
I contacted Morphy Richards customer service on 6th June regarding kettle not switching off. They replied 10th June and by 13th I have received a new kettle. The kettle was within 2 year warrant, I s... See more
Company replied
I contacted the warranty team after my kettle failed. They were incredibly quick to respond, and couldn’t have been more helpful! They explained everything they needed me to do and the whole process w... See more
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Company details
Written by the company
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
Contact info
, , , United Kingdom
- hello@morphyrichards.co.uk
- www.morphyrichards.com
4.2
Great
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Excellent customer service
When my faithful espresso machine broke with only months left on the two year warranty I emailed Morphy Richards.
Claire contacted me very quickly and suggested fixes, unfortunately none of these worked and a replacement was sent, received by me within two days.
Excellent customer service from Claire and Morphy Richards and I will certainly buy from them again and recommend to others
2 April 2026
Unprompted review
Reply from Morphy Richards UK
We’re sorry to hear your espresso machine developed a fault, but we’re really pleased Claire was able to support you quickly and guide you through the troubleshooting steps. While it’s never ideal when a fix doesn’t work, it’s great to know the replacement process was smooth and that you received your new machine so promptly.
Thank you for choosing Morphy Richards! 🤩👌
My toaster kept tripping my electric…
My toaster kept tripping my electric so I got in touch with morphy Richards customer care as I only bought it in January. Jessica was absolutely amazing she sorted out my issue and sent me a new toaster. All completed so quickly. Thanks again
31 March 2026
Unprompted review
Reply from Morphy Richards UK
We’re really sorry to hear about the issue you had with your toaster, but we’re so pleased Jessica was able to step in and get everything sorted quickly for you. It’s great to know the replacement process was smooth and efficient.
Your kind words mean a lot, and we’ll be sure to pass your feedback on to Jessica.
Thanks again for taking the time to leave a review!
I would like to leave a review for Jessica & Morphy Richards
I would like to leave a review for Jessica and Morphy Richards regarding a recent appliance issue I had.
Jessica was extremely helpful throughout the process and provided clear, helpful guidance for the appliance. Thanks to her support, the issue was resolved and I am very happy with the end result.
There are very few companies these days that truly follow through with after sale service and extended guarantees, so I am pleased to say that Morphy Richards is one of the companies that does. The support and communication were excellent from start to finish.
Thank you to both Morphy Richards and Jessica for resolving my issue and for the great customer service.
2 April 2026
Unprompted review
Reply from Morphy Richards UK
Thank you so much for taking the time to share such a thoughtful review.
We’re delighted to hear that Jessica was able to support you clearly and effectively, and that your appliance issue has been resolved to your satisfaction. Providing reliable after-sales care and honouring our guarantees is something we take great pride in, so it’s fantastic to know this came through in your experience.
Your kind words about the service and communication mean a great deal to both Jessica and the wider team. We’ll be sure to pass on your feedback.
Thank you again for your support, it’s truly appreciated!
Beautiful soup makers and bread makers
Beautiful soup makers and bread makers. I am very impressed and satisfied thank you Morphs
20 March 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for the 5-star review 🤩 We’re so pleased to hear you’re impressed with your soup maker and bread maker, it’s great to know you’re enjoying them both. Thanks again for your kind words and for choosing Morphy Richards 😊
A very Professional and courteous team…
A very Professional and courteous team member was able to diagnose the issue I have experienced with a Steam Generator Iron. The iron in question had reached the grand old age of 10 years, it had been a true workhorse; rest in peace my faithful companion. I ordered the replacement right away, and i'm looking forward to many more years of perfect ironing results.
1 April 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your 5-star review 🤩 We’re really pleased to hear that our team was able to help diagnose the issue for you. It certainly sounds like your steam generator iron had a great run, 10 years is no small feat! We hope your new appliance serves you just as well for many years to come. Thanks again for choosing Morphy Richards 😊
Bad Experiences of Stream Iron
Bought the stream iron less than a year, mineral is contaminated on soleplate using stream function that causes the shirt with black mark. The customer service told me that 100% deionised, demineralised, or distilled water can be used to minimize this issue. I used other brands for few years did not such kind of experiences.
25 January 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience.
We’ve tried to locate your previous contact with us using the name on this review, but unfortunately haven’t been able to find a record. We have requested further details via Trustpilot so we can look into this properly, but haven’t yet received a response.
From the information provided, it sounds like the issue you’re experiencing may be related to limescale build-up. This can occur over time depending on the water used and isn’t a manufacturing fault. For many of our steam irons, using deionised, demineralised, or distilled water is recommended as it helps minimise limescale and prolong the life and performance of the appliance.
Black marks or residue when using the steam function can often be resolved by descaling the iron and giving the soleplate a thorough clean. This is part of the regular maintenance required to keep the product working effectively.
That said, we’d really like the opportunity to review your specific case and help further. Please do get back to us with your details so we can assist you directly.
Very good customer service by Jessica…
Very good customer service by Jessica at morphy Richard’s much better than Argos customer service.
31 March 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your 5-star review 😊 We’re really pleased to hear that Jessica provided such great customer service and made your experience a positive one. We’ll be sure to pass your kind feedback on to her. Thanks again for taking the time to share your experience 🤩.
5* and praise where praise is due
5* and praise where praise is due.My espresso machine started dripping water from the steam arm while it was making coffee, so I reached out via webchat. Jessica responded quickly, took all the necessary details, and confirmed the machine was still under warranty. She clearly explained the steps needed to arrange a replacement.
Part of the process involved sending photos of the machine, including one showing the power cord being cut. I’ll admit, I was pretty devastated at the thought of being without a machine while waiting for the replacement.
However, I was absolutely over the moon when the new machine arrived in less than 48 hours! Incredible service from start to finish, fast, efficient, and hassle-free. Thank you, Jessica and team!
28 March 2026
Unprompted review
Reply from Morphy Richards UK
Thank you so much for sharing your experience and for the 5-star review 🤩 We’re thrilled to hear that Jessica was able to help so efficiently and guide you through the replacement process. It’s wonderful to know your new espresso machine arrived so quickly and that the whole experience was smooth and hassle-free. We’ll make sure Jessica and the team see your kind words, they’ll be delighted! Thanks again for taking the time to share your feedback 😊.
Great Customer Service
My query was acknowledged in a timely and professional manner, I appreciated the assistance I received trying to troubleshoot the issue and I honestly believed that they cared about resolving the issue
30 March 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for taking the time to leave such a kind review 🤩. We’re really pleased to hear that your query was acknowledged promptly and that you felt supported throughout the troubleshooting process. It’s especially good to know you felt we genuinely cared about getting things resolved for you, that means a lot to us. We really appreciate your feedback 😊.
In the mix again!
Having had our breadmaker for many years, but with little use, it would no longer mix so thought a mechanical issue. Morphy Richards were approached, who were sympathetic & Jack dealt with the issue & we were offered a third discount on a new one. This was dealt with swiftly.
26 March 2026
Unprompted review
Reply from Morphy Richards UK
Thanks for taking the time to leave such a positive review. We’re glad Jack was able to help and that you were offered a discount on a replacement breadmaker. It’s good to hear the issue was dealt with quickly and that you felt supported throughout. We really appreciate your continued loyalty over the years, and we hope you enjoy getting your new breadmaker back in action.
Faulty Soup maker
I received nothing but kindness from Jack at Morphy Richards. When it became obvious that my appliance was faulty and as my soup maker was out of stock, I received a top of the range replacement. Very pleased with my new appliance.
25 March 2026
Unprompted review
Reply from Morphy Richards UK
Thanks so much for taking the time to leave us a review 🤩. We’re really pleased to hear that Jack was able to help and that everything was resolved for you smoothly. It’s great that the replacement soup maker is working well and that you’re happy with it. Thank you for choosing Morphy Richards 😊
Excellent customer service
The inner pot of our slow cooker started to blister after only a handful of uses. Despite not having the receipt or proof of purchase MR have sent out a replacenent. The customer service was prompt and more than helpful.
27 March 2026
Unprompted review
Reply from Morphy Richards UK
Than you for taking the time to leave a review. It's great to know you were happy with how our customer service team handled things. Thanks again for choosing Morphy Richards 😊.
Great Service
Recently, I reached out to Morphy Richards customer service seeking information on how to obtain a user manual for my Morphy Richards Air Fryer. My intention was simply to enquire about the possibility of purchasing the manual.
To my great surprise, Jessica from Morphy Richards responded to my enquiry by sending me the exact manual I required via email. This gesture went beyond my expectations of standard customer support.
In my view, this prompt and thoughtful assistance exemplifies truly exceptional service. The customer care provided by Morphy Richards, and Jessica in particular, made the process effortless and highlighted a genuine commitment to customer satisfaction.
24 March 2026
Unprompted review
Reply from Morphy Richards UK
Thank you so much for taking the time to share your experience.
We’re absolutely delighted to hear that Jessica was able to assist you so promptly and exceed your expectations. Providing helpful, efficient support is something we take great pride in, so it’s wonderful to know this came through in your interaction with us.
Your kind words will certainly be shared with Jessica and the wider team, they’ll mean a great deal.
Thank you again for your feedback and for choosing Morphy Richards. 🤩
We recently had cause to contact…customer service
We recently had cause to contact customer service regarding a replacement steam generator iron. Our iron had broken and we in initially asked how this could be overcome. Your customer service agent Jack was able to suggest some solutions but to no avail. We eventually purchased a new steam generator iron and despite having a hiccup along the way Jack was able to conclude the matter in an extremely satisfactory way from our perspective. We are very grateful to him for all the help and advice he was given us and he deserves the highest praise for being an excellent representative of Murphy Richards.
25 March 2026
Unprompted review
Reply from Morphy Richards UK
Thank you so much for taking the time to share your experience.
We’re sorry to hear about the issue with your original steam generator iron, but we’re really pleased that Jack was able to support you throughout and bring things to a positive resolution. It’s great to know his advice, persistence, and care made such a difference.
Your kind words will mean a lot to him, and we’ll be sure to pass on your feedback. Thank you again for your patience and for choosing us, we truly appreciate your support!
I requested a manual for my old but…
I requested a manual for my old but still working-brilliantly bread maker. The service was brilliant- I received a copy the very next morning! Thank you!
24 March 2026
Unprompted review
Reply from Morphy Richards UK
Thank you so much for your lovely feedback! We’re really glad we could get the manual to you quickly and that your bread maker is still going strong 😊 It’s great to hear you were happy with the service, we’re always here if you need anything else.
Excellent customer service
I couldn't be happier with the response I got from Morphy Richards with regard to my faulty item.
They were polite and really helpful in the process of me getting a replacement.
I would certainly be inclined to buy items from this company in the future.
23 March 2026
Unprompted review
Reply from Morphy Richards UK
Thank you so much for your kind words! 😊 We’re delighted to hear that our team was able to help and make the replacement process smooth for you. It’s great to know you’d consider purchasing from us again, we really appreciate your support!
Spare Part
Company was out of stock for the part I needed but immediately emailed with suggestions as to where I might be able to get it. The first place I tried had one in stock, great service from Morphy Richards.
17 March 2026
Unprompted review
Reply from Morphy Richards UK
While we’re sorry we didn’t have the part in stock, we’re really pleased to hear that our team was able to quickly point you in the right direction and even better that you were able to find it straight away. That’s exactly the kind of support we aim to provide.
We truly appreciate your kind words and your support of Morphy Richards. If you ever need anything else, we’re always here to help!
I received very clear and thoughtful…
I received very clear and thoughtful support when I reached out to the team. They guided me through each step and ultimately resolved the issue I was facing. I couldn’t be any happier. Thank you Jessica and Alex !
20 March 2026
Unprompted review
Reply from Morphy Richards UK
We’re absolutely delighted to hear that you found our support clear and thoughtful, and that we were able to guide you through each step to get everything resolved.
I’ll be sure to pass your kind words on to Jessica and Alex, they’ll be thrilled to know they made such a positive impact on your experience.
If you ever need anything else, we’re always here to help!
Prefer to speak in person
I am in my late 60s and not tech savvy
My dealings were all done by email. Although eventually all sorted taking photos and video and attaching to email I did not find easy. Would prefer to speak to someone.
Taking a video of an iron not working!!!
Even when email sent I had to ring again (not same person) to check all ok. Then told 3-5 working days for email to be dealt with!!
Thankfully iron now replaced.
16 March 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your feedback. We’re glad your iron has now been replaced. Looking back at your case, you reported the issue on Monday, and by Wednesday a replacement was already on its way. Every email you sent was replied to within 24 hours. While we understand that emailing photos and videos might not be easy, it’s the fastest way to get replacements processed, much quicker than waiting for documents by post. We appreciate you taking the time to share your experience and hope you’re happy with your new iron.
Very Helpful
The Customer Service was very understanding and helpful with constructive instruction re: the problem I had experienced with my Soup Maker which was several years old. They offered me a discount with free delivery if I chose to replace it!
18 March 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for sharing your experience 🤩 We’re delighted to hear that our team could provide helpful guidance and make the replacement process easy for you. It’s always our goal to turn any issue into a positive experience, and we’re glad you found the solution valuable. We really appreciate your support and hope you enjoy your new Soup Maker 😊.
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