Morson Group Reviews 925

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and supportive approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including prompt response times to queries and issues. However, some customers were dissatisfied with the lack of communication and feedback after applying for roles. A few other people also felt that certain interactions were unprofessional or unhelpful, with some mentioning issues regarding responsiveness and clarity from specific agents.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and... See more

Service

Clients share positive opinions on service, consistently highlighting the efficiency, support, and... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the professionalism and helpfulness... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently report quick responses to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Started work through Morsons late last year and the team at marine trades were very helpful in guiding me through the initial stages of my contract. The communication from Inayat Valley throughout... See more

Company replied

Rated 5 out of 5 stars

Got made redundant and heard about some temporary roles with Morsons. Called up and spoke to Jordan who instantly recognised my potential and set up interviews. Never let down with payroll like a lot... See more

Company replied

Rated 5 out of 5 stars

I have worked for Morson in some guise for over 10 years. I started as a contractor for Morson Technical Services, and now I’m a Manager working for Morson Edge. The company is well grounded, fair and... See more

Company replied

Rated 5 out of 5 stars

From start to finish of the recruitment process all communication and services have been absolutely excellent. Morsons reached out to me after finding my cv on indeed and have been great all the way... See more

Company replied


Company details

  1. Recruitment
  2. Recruiter

Written by the company

Four specialist units. One ecosystem built to power progress. Morson’s four global strategic business units – Morson Praxis, Morson Edge, Morson Vital, and Morson Nexus – provide silo-free access to consultancy, talent and training. Our rare line of sight across organisations, project lifecycles, industries and global markets means we offer solutions others simply can’t. We apply, supply, deploy and connect skills, to solve productivity problems for the worlds changemakers. Where others supply parts, Morson delivers the whole machine. We’re the only organisation of our size and scale with four integrated capabilities that span the entire talent lifecycle. Together we can address the full spectrum of workforce challenges that affect productivity, risk, and growth.


Contact info

4.2

Great

TrustScore 4 out of 5

925 reviews

5-star
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1-star

Replied to 23% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Positive experience

Have been with morson now for the last 5 years approximately on 3 different contracts. So far James Headford has managed to come through with a new contract every time I have needed it. Overall a professional outfit I would have to say

30 January 2026
Unprompted review
Morson Group logo

Reply from Morson Group

Thanks for the kind words. It’s a big boost for the people doing the hard yards to get things right.

Rated 5 out of 5 stars

Morsons.

Morsons have always been a great company to work for with good communication from James Headford.

30 January 2026
Unprompted review
Morson Group logo

Reply from Morson Group

Grateful for the review. We’ll make sure it’s shared with the people who made it happen. Thank you.

Rated 5 out of 5 stars

Proffesional, efficient, go the extra mile

I have worked with Morson Praxxis many times over the last 20 years in Sub-Contract roles and in the last couple of years I have joined Morson Praxxis in a Staff role.
I have always found the recruitment team to be very proffesional and efficient in processing the paperwork required and always on hand to answer any queries.
My main point of contact over the last 5 yrs plus has been with James Headford, James has gone above and beyond to secure the best positions for myself and fellow workers. He is always very professional and looks after his clients brilliantly.
I never hesitate to recommend Morson as a place to work both contract and as an employee.

30 January 2026
Unprompted review
Morson Group logo

Reply from Morson Group

Really appreciate you taking the time to share your experience with us. It’s good to know the work behind the scenes is being felt where it counts. We'll be sure to let James know.

Rated 5 out of 5 stars

Great experience all round

Great experience all round.
The recruitment/consultants team are always very helpful (Chris L & James H) and always provide great support.
Has been a very positive experience.

30 January 2026
Unprompted review
Morson Group logo

Reply from Morson Group

Grateful for you taking the time to share your experience. We’ll make sure it’s shared with the people who made it happen. Thanks!

Rated 5 out of 5 stars

My agent James Headford has always…

My agent James Headford has always provided good service for me and set me up on good contacts over the last 8 years 👍

30 January 2026
Unprompted review
Morson Group logo

Reply from Morson Group

Appreciate you sharing your experience. We’ll make sure this gets back to James. Thank you.

Rated 1 out of 5 stars

Unprofessional recruitment agencies is by far one of the most…

This is by far one of the most unprofessional recruitment agencies I have ever dealt with. Payments are consistently late, with no clear communication or accountability when deadlines are missed. Chasing money that you’ve already earned should never be part of the job, yet here it is routine.

The yeovil agency also fails to provide correct documentation and proper contracts, which creates confusion and unnecessary stress. Important details are either missing, incorrect, or changed without explanation.

To make matters worse, the agency is led by an aggressive and confrontational manager, Mark Webb, whose attitude is completely inappropriate for a professional environment. Instead of addressing concerns constructively, issues are met with hostility and blame-shifting.

Overall, this agency shows a serious lack of professionalism, organisation, and respect for its workers. I would strongly advise others to think twice before engaging with them unless they are prepared for late payments, poor administration, and unpleasant management.

9 January 2026
Unprompted review
Morson Group logo

Reply from Morson Group

Hi Dan,

We take all feedback seriously and are concerned to hear about your experience. While we regret that you felt our service did not meet your expectations, we would like to clarify that the issues raised regarding payments, documentation, and management are not reflective of our standard processes or professional practice.

We make every effort to ensure payments are made on time, contracts are accurate, and communication is clear. Where issues do arise, we actively work with our contractors to resolve them promptly. Any assertion of aggressive or confrontational behaviour by management is taken extremely seriously, and we are committed to maintaining a professional and respectful environment for all our staff and contractors.

We encourage anyone with outstanding concerns to contact us directly at enquiries@morson.com so we can investigate and address the matter appropriately.

Rated 1 out of 5 stars

Poor experience riddled with lies

I applied to a job via email as the job listings advised. Michelle Lingard took over the email chain and asked me to answer a number of questions which I answered thoroughly, she then keeps me waiting and tells me the company have decided to pause the job listing, then she reposts it on LinkedIn.

Additional tomfoolery came when I messaged her on LinkedIn about a different job. I explained my situation and made it clear that I'll be back in Manchester from X date as I was away for a few months, hence looking for new employment. I was stoned walled with the same response 'I only work with local candidates.'

11 November 2025
Unprompted review
Rated 1 out of 5 stars

Wanting men for a job I Devonport I…

Wanting men for a job I Devonport I have years experience in my line of work well over 40 years I am looking for work I send out a cv with all my details but It's not good going on about silly tickets a gold a silver and a bronze. Its like the Olympics games joke and scaling your hourly rate on a silly matrix I am getting emails from time to time looking for men with this company. I myself feel that I am Getting harassment from this company I have also told the girl in the hr department to take my name and all my details of her computer.but I dont think that they're getting it.I will keep it simple its a bit like telling your Granny in how to boil a egg and I am very professional in my jobs done over the years. And proud of that

27 November 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing and very negative attitude

I was interviewed by a a young lady in her early twenties.
I knew more about the role and retail than she appeared to.
I could tell she wasn't really interested in interviewing me from the start.
The whole experience was really negative and a complete waste of my time.
I won't apply there again.

21 November 2025
Unprompted review
Rated 1 out of 5 stars

Terrible ignorant

Received a call promised the earth. No communication no return to my emails. Terrible, absolutely zero feedback . Got offered same job from a different agency who were actually very responsive. The moral of the story, use a reputable agency with communication and people skills. These are playing at it

27 October 2025
Unprompted review
Rated 1 out of 5 stars

Very bad recruitment agency

Very bad recruitment agency. Probably the worst I had to deal with in my 25-years IT career. They placed me as IT Excel Developer with Post Office (see my review about Post Office) and they completely refused to help me when I raised complaints about my work situation within the Post Office. Even before my contract was suddenly terminated I raised my concerns with them, specifically with Micky Patel but he simply told me “Don’t worry, you’ll continue to work and your contract will not be terminated”. Then, two weeks later, my contract got terminated. Micky, and all his team, including Morson Group CEO, refused to do anything about it. They simply told me “you are a contractor and the Post Office had the right to terminate your contract anytime without even giving you a reason”. Imagine if this happens to every IT contractor, they lose their jobs without any reason! What would be the future of IT contracting if things like this are allowed to happen. Most Recruitment Agencies like Morson are greedy and they would simply stab you on the back for the sake of making money, even by dealing with rubbish companies like Post Office

17 July 2025
Unprompted review
Rated 1 out of 5 stars

Discrimination and racist.

I was employed through this agency and faced severe mistreatment and blatant discrimination during my time there. As the only foreign worker, I was targeted and singularly subjected to hostility and unfair treatment.

One colleague verbally abused me, telling me to “f*** off while another callously referred to me as a “f***ing Eg.” Despite providing immediate and clear evidence—including WhatsApp messages and screenshots—detailing these incidents, the agency dismissed my complaints outright, without conducting a proper investigation or addressing the discrimination I endured.

It took over six months of persistent follow-up and intervention through the Employment Tribunal before they finally launched an investigation. Their response was riddled with contradictions, denial and inconsistent reasons for terminating my contract, with no fair or transparent process followed.

Additionally, it became painfully obvious that the manager demonstrated clear favouritism toward a female employee of the same ethnicity and skin colour as himself—another individual from Africa—who insulted and demeaned me. This favouritism created a hostile and discriminatory environment where I was unfairly isolated and vilified while others received preferential treatment based on shared ethnicity and appearance.

Throughout, I felt targeted solely because of my nationality, background and race. The agency’s poor handling of complaints, coupled with their discriminatory practices and favouritism made my work experience unbearable and deeply unjust.

I have now taken my case to the Employment Tribunal, sharing my story as a warning to others. This agency’s behaviour reveals a profound lack of fairness, respect and integrity in dealing with workers from diverse backgrounds. Their actions are not only unacceptable—they are a stark violation of basic human dignity.

Would you like me to make it even more assertive or include specific examples?

for clarity , I had a employee contract with this agency to work with the Manchester airport
Sider Fusion
Thank you for the clarification. Here's the revised version incorporating that detail for clarity:

I was employed through this agency under a contract to work at Manchester Airport and during my time there, I faced severe mistreatment and blatant discrimination. As the only foreign worker in that environment, I was targeted and subjected to hostility and unfair treatment.

One colleague verbally abused me, telling me to “f*** off. while another callously referred to me as a “f***ing Egyptian.” Despite providing immediate and clear evidence—including WhatsApp messages and screenshots—detailing these incidents, the agency dismissed my complaints outright without conducting a proper investigation or addressing the discrimination I endured.

It took over six months of persistent follow-up and intervention through the Employment Tribunal before they finally launched an investigation. Their response was riddled with contradictions, denial and inconsistent reasons for terminating my contract with no fair or transparent process followed.

Furthermore, it became painfully obvious that the manager showed blatant favouritism toward a female employee of the same ethnicity and skin colour as himself—another individual from Africa—who insulted and demeaned me. This favouritism created a hostile and discriminatory environment where I was unfairly isolated and vilified while others received preferential treatment based on shared ethnicity and appearance.

Throughout, I felt targeted solely because of my nationality, background, and race. The agency’s poor handling of complaints, coupled with their discriminatory practices and favouritism made my work experience at Manchester Airport unbearable and deeply unjust.

I have now taken my case to the Employment Tribunal, sharing my story as a warning to others. This agency’s behaviour reveals a profound lack of fairness, respect and integrity in dealing with workers from diverse backgrounds. Their actions are not only unacceptable—they are a gross violation of basic human dignity.

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Agency!!!!

Since being with Morson Group, I honestly don’t have a single negative thing to say about this agency. Sam Walker has not only had outstanding communication but a level of understanding for your personal circumstances unlike any other recruitment agency I have been with. She has always kept me updated giving excellent communication and support throughout my process of starting a new job!

Not only does she go above and beyond to get things done, she also provides substantial amount of support with documents or anything you may need help with making the whole process so much easier and less stressful, I can’t recommend this agency enough!

26 June 2025
Unprompted review
Rated 1 out of 5 stars

Texting whilst driving.

Just watched one of your minibus drivers weaving across the motorway, swaying between lanes. As we passed him, he was texting in his phone. Hope he had no one onboard. Reg MA23 ZHM M58 14:10

24 June 2025
Unprompted review
Rated 2 out of 5 stars

Not worth the hassle

Be more upfront about the client and possible down falls , the client has alot.of expectations and will judge you on your past evenf it doesn't affect you now.

14 May 2025
Unprompted review
Rated 1 out of 5 stars

Honest Truths

Terrible Recruitment Consultant Agency. I could say more but I think the previous reviews speak volumes and I'm not going to name names even though I've spoken to a few. Piece of advice: Don't try applying for a company like BAE Systems through them either.
I forgot to mention... One or the other with Chorley Market are using the other's logo. I'm sure that is copyright??

13 May 2025
Unprompted review
Rated 1 out of 5 stars

Probably the worst employment agency

I have been contracting within the engineering sector continuously from 1989 and I have worked via many employment agencies throughout this period, currently working through Morson Talent since 2012. In my opinion Morson Talent is by far the worst agency that I have had the misfortune of working through.
Other agencies that I worked through provided me with a contact representative whom I could contact if necessary and who, every few months would either contact me or visit me to check if I was still content with my relationship with the client and the agency. However with Morson nobody ever contacts me, unlike my colleagues who work through other agencies who have their agents actively engaging with them.
Currently, all my colleagues working through other agencies have had communication advising that there will be a rate rise to cover the rise in NI contributions, however not only have Morson Talent refrained from contacting me on this matter, they have not been willing to answer my question as to whether Morson Talent contractors will be paid what all my other agency colleagues are being paid, which has left me with a trust issue with them.
With my experience of Morson Talent I would seriously advise anybody engaged in obtaining a contract position to give Morson Talent a wide berth and look towards other contracting agencies.

16 April 2025
Unprompted review
Rated 1 out of 5 stars

My Case Handlers poor performance cost me my job

Artur Boruc’s lack of communication cost me my job.

Despite multiple attempts to contact him via phone and email, he ignored every effort to reach him. This caused unnecessary delays in my screening process, frustrating my employer and ultimately leading to the termination of my employment. His unresponsiveness was unacceptable and directly impacted my career.

I strongly advise against using this company. If you’re referred to them, be prepared to handle the entire process yourself. The team responsible for managing the screening process is unreliable and consistently fails to fulfill their responsibilities, leaving you to pick up the slack.

17 January 2025
Unprompted review

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