We were not an easy case to deal with given our ages and credit history but Will and Andrea between them worked miracles finding us a decent mortgage provider. We were guided through the entire proces... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We've used Mortgage Medics on two separate occasions and honestly can't recommend them highly enough. Their attention to detail when handling complex mortgage scenarios has been brilliant. They know e... See more
Company replied
Gareth is one the best people we’ve had the pleasure of dealing with across any company. As first time buyers he explained everything to us clearly & patiently and always had time for our questions,... See more
Company replied
I had an incredibly complicated case, and several agents had previously told me that it simply wasn't possible at the time. However, this team made it happen. They prepared all the necessary documents... See more
Company replied
Company details
- #10 of 85 best companies in Mortgage broker
- #7 of 98 best companies in Finance broker
- #4 of 48 best companies in Financial advisor
- #6 of 172 best companies in Insurance broker
- #6 of 49 best companies in Life Insurance Agency
- #2 of 35 best companies in Property Investment
Written by the company
Independent, whole of market mortgage & insurance advice with offices in Brighton, Hove & Woking. Passionate about great advice and helping you save time & money,
Free Initial Consultation
Written by the company
- We won't charge to help you understand your options
- Hoping to get on the property ladder or starting to explore your remortgage options? Talk to us and we'll help you understand what's possible. Then it's up to you whether you want to engage our paid services.
Contact info
BN3 5SF, Brighton, Hove & Woking, United Kingdom
- 01273329509
- hello@mortgage-medics.com
- www.mortgage-medics.com
5.0
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jon Bloomfield is excellent
Jon Bloomfield is excellent. He shows true care and attention and really listens. Highly recommend, very trustworthy.
2 July 2026
Unprompted review
Reply from Mortgage Medics
Hi Lesley
Thank you for the excellent review!
I’m glad to hear that Jon provided such attentive, caring, and trustworthy service. Really listening to our clients is exactly what we aim for. We appreciate you taking the time to highly recommend him and we look forward to working with you again in the future.
Sam Murphy - Managing Director
I had an incredibly complicated case
I had an incredibly complicated case, and several agents had previously told me that it simply wasn't possible at the time. However, this team made it happen. They prepared all the necessary documents, submitted my application at exactly the right time, and guided me through the entire process. I'm extremely grateful for their professionalism and support. I highly recommend them.
1 June 2026
Unprompted review
Reply from Mortgage Medics
Hi Dmytro
Thank you so much for taking the time to share this. I am absolutely delighted that the team was able to step in and make things happen for you, especially after you were told it wasn't possible.
We pride ourselves on handling complex cases, so knowing the team got your timing right, sorted the paperwork, and kept you well-guided is exactly what we aim for.
We really appreciate your gratitude and your high recommendation!
Sam Murphy - Managing Director
Jon Bloomfield - Christine & Kyle
Jon had been helping me Christine for some time on my own advising what is the best and where to go I eventually decided to purchase my first home with my partner, and John helped us right to the end even on day of handover when they held the keys because the seller wasn’t picking up! But I can’t fault Jon and would recommend him to anyway amazing guy not just built a relationship but friendship great man, will go to the ends of the weather to help you get where you need to be!
27 April 2026
Unprompted review
Reply from Mortgage Medics
Hi Christine
Thank you for the fantastic review!
I’m delighted to hear how much Jon helped you and your partner secure your first home. Handover day can be incredibly stressful, so I'm glad he was right there with you until the very end to get those keys sorted.
Jon always goes the extra mile, and it's wonderful to hear you built such a great relationship with him. Thank you for the high recommendation, and enjoy your new home!
Sam Murphy - Managing Director
Gareth and Toby at Mortgage Medics are…
Gareth and Toby at Mortgage Medics are truly exceptional. We simply wouldn’t have been able to purchase, extensively renovate, and continue to enjoy our beautiful home without their outstanding support, diligence, and professionalism.
Their expertise and commitment made what could have been a very stressful process feel manageable and reassuring at every stage.
I wouldn’t hesitate to recommend them to anyone considering buying, remortgaging, or renovating a property.
5 April 2026
Unprompted review
Reply from Mortgage Medics
Hi Lula
Thank you so much for the exceptional review!
I’m absolutely delighted to hear that Gareth and Toby provided the expert support and diligence needed to help you purchase, extensively renovate, and enjoy your beautiful home. Property projects like that can be a major undertaking, so knowing they made the process feel manageable and reassuring at every stage is exactly what we aim for.
We really appreciate your high recommendation across buying, remortgaging, and renovating. Enjoy your home, and thank you again!
Sam Murphy - Managing Director
Ella was great
Ella was great! From start to finish of flat sale we were in contact and Ella was responsive and helpful throughout the process, Ella made finding the right mortgage stress free. Thanks to Andrea too for the support throughout the process!
22 June 2026
Reply from Mortgage Medics
Hi Chiara
Thank you for your lovely review.
We're delighted to hear that Ella was able to make finding the right mortgage a stress-free experience and that she kept you informed and supported throughout your flat sale. We're also pleased Andrea was able to help along the way.
We'll be sure to pass on your kind comments to both Ella and Andrea. Wishing you all the best in your new home!
Sam Murphy - Managing Director
Great service
Great service, have used them twice now. The staff have been really helpful and knowledgeable, have been quick to respond and the mortgage service is good value for money. Would recommend them.
2 June 2026
Reply from Mortgage Medics
Hi Mitzi
Thank you for the great review! I’m glad to hear you've had such a consistently positive experience using us twice now.
Knowing that the team was helpful, knowledgeable, and quick to respond—while providing good value—is exactly what we aim for. We really appreciate your loyalty and your recommendation!
Sam Murphy - Managing Director
I would like to share how my mortgage…
I would like to share how my mortgage advisor, Gareth Jones.Gareth provided invaluable guidance throughout the mortgage process, ensuring that I understood each step and felt confident in my decisions.Recently widowed I was dealing with grief , and his expertise made what could have been a stressful experience much smoother.
Thanks to Gareth’s assistance, I am very grateful for his dedication and professionalism.
15 June 2026
Unprompted review
Reply from Mortgage Medics
Hi Gillian
Thank you for your kind feedback.
We're so pleased to hear that Gareth was able to support you through the mortgage process during such a difficult time. Providing clear guidance and reassurance is something he is passionate about, and we're delighted that he helped make the experience smoother for you.
We wish you all the best fir the future.
Sam Murphy - Managing Director
They were extremely helpful
8 June 2026
Reply from Mortgage Medics
Hi Teresa
Thank you for taking the time to leave a review, we're glad we could be so helpful.
We look forward to helping you again in the future!
Sam Murphy - Managing Director
Excellent service
We have used Mortgage Medics to mortgage and re-mortgage, and the service has been brilliant. William was really helpful and patient with our rubbish admin skills, and got us a great rate every time. Would definitely recommend! Excellent company.
1 June 2026
Unprompted review
Reply from Mortgage Medics
Hi Holly
Thank you for the excellent review! I’m glad to hear you've received brilliant service across both your mortgages and remortgages.
William is great at guiding clients through the paperwork, so I'm glad his patience helped keep things smooth while securing those great rates.
We really appreciate your loyalty and your high recommendation!
Sam Murphy - Managing Director
Gareth is one legend of a mortgage…
Gareth is one legend of a mortgage broker! He’s been my adviser since I bought my first property in 2018 and has helped through every query I’ve sent, looking at all options and getting the best deal for me. My selling over the years hasn’t been an easy process, especially my move this year but Gareth has been the supportive throughout it! Thanks again!
26 May 2026
Unprompted review
Reply from Mortgage Medics
Hi Alex
Thank you so much for the fantastic review!
It is brilliant to hear that Gareth has been by your side since your very first property back in 2018. We know that moving home can throw up plenty of challenges—especially with your move this year—so I’m delighted that Gareth was able to explore all options, secure the best deal, and provide the steady support you needed to get across the finish line.
We truly appreciate your loyalty and trust in Mortgage Medics over the last eight years. Thanks again, and best of luck with your new home!
Sam Murphy - Managing Director
Gemma was incredibly helpful throughout…
Gemma was incredibly helpful throughout the remortgage process, and was always happy to provide advice on anything we weren't sure about.
Highly recommended!
8 June 2026
Unprompted review
Reply from Mortgage Medics
Hi Anthony
Thank you for the great review! I’m so pleased to hear that Gemma was incredibly helpful and always on hand to clear up anything you weren't sure about during the remortgage process.
We really appreciate your high recommendation and look forward to working with you again in the future
Sam Murphy - Managing Director
Fantastic support
Gemma and the mortgage Medics team are fantastic.
Having a team of experts in your corner is such a good feeling. Gemma has definitely saved us money with her fantastic knowledge. I highly recommend.
5 February 2026
Unprompted review
Reply from Mortgage Medics
Thank you for the fantastic review! I’m so pleased to hear that Gemma was able to use her knowledge to save you money.
Knowing that you felt like you had a team of experts in your corner is exactly what we aim for. We really appreciate your high recommendation!
Sam Murphy - Managing Director
Gemma is an absolute gem — could not recommend her more!
As first time buyers, my husband and I were completely new to the whole process of buying a home and honestly didn’t know where to start. Gemma came highly recommended to us through family — my brother-in-law and his wife had used her when they bought their home a year ago and couldn’t speak highly enough of her. Now we know exactly why!
From the very beginning Gemma was an absolute superstar. She was always on the ball, incredibly knowledgeable and explained everything in a way that made sense to us without ever making us feel silly for asking questions.
No matter how many times we reached out she was always there — patient, kind and genuinely invested in helping us get to where we needed to be. There were moments throughout the process where things felt overwhelming but Gemma’s guidance and reassurance kept us going.
We genuinely don’t think we would have got this far without her. She is a true gem — and that’s not just a pun! If you are a first time buyer looking for someone who will go above and beyond for you every single step of the way look no further.
Thank you Gemma — we are now proud homeowners and you played a huge part in making that happen! 🏡
17 April 2026
Unprompted review
Reply from Mortgage Medics
Thank you so much for this wonderful review! I’m absolutely thrilled to hear that Gemma made your first home-buying experience so smooth and manageable.
We love helping family recommendations, and knowing that Gemma's patience, guidance, and knowledge kept you reassured through the overwhelming moments is exactly what we aim for. There truly are no silly questions when it comes to buying your first home!
Congratulations to you both on becoming homeowners—enjoy your new house, and thank you again for the fantastic recommendation!
Sam Murphy - Managing Director
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I can't recommend Mortgage Medics highly enough. The whole process was smooth, professional, and stress-free from start to finish. A special thank you to Gemma, who has been absolutely amazing throughout – always responsive, knowledgeable, and happy to answer any questions anytime!.... Her support and guidance made a huge difference. Thank you for helping us secure the best deal on our mortgage! ❤️
28 February 2026
Unprompted review
Reply from Mortgage Medics
Thank you so much for the wonderful review! I’m absolutely delighted to hear that Gemma made your experience so smooth and stress-free.
Knowing that her responsiveness, knowledge, and support made a huge difference in securing the best deal for you is exactly what we aim for. We really appreciate your high recommendation and kind words.
Congratulations on your mortgage, and we wish you all the very best!
Sam Murphy - Managing Director
Harvey did a fantastic job working for…
Harvey did a fantastic job working for us.
3 June 2026
Unprompted review
Reply from Mortgage Medics
Hi Richard
Thank you for the fantastic feedback! I’m glad to hear that Harvey did such a great job for you.
We really appreciate you taking the time to leave a review and look forward to working with you again.
Sam Murphy - Managing Director
5 star, highly recommend Mortgage Medics
We honestly can't thank Gemma and Toby enough for everything they did for us. Our mortgage situation wasn't the most straightforward, and at times the whole moving process felt quite overwhelming, but they were there to support us every step of the way.
From the very beginning, they were approachable, reassuring, and always willing to go the extra mile to help. No question was ever too much trouble, and they took the time to explain everything clearly, making sure we understood our options and felt comfortable with each decision. They kept us updated throughout, chased things up when needed, and worked incredibly hard behind the scenes to make everything happen. Their support turned what could have been a very stressful experience into one that felt much more manageable.
We are so grateful for all their hard work, dedication, and patience. Thanks to them, we were able to move into our new home with far less stress and worry than we expected. We wouldn't hesitate to recommend them to anyone looking for mortgage advice and support Gemma and Toby were absolutely fantastic.
3 June 2026
Unprompted review
Reply from Mortgage Medics
Hi Catherine
Thank you so much for taking the time to share this. I am absolutely delighted to hear that Gemma and Toby were able to guide you through a complex situation and take the stress out of your move.
We know how overwhelming the moving process can get, so hearing that they were always on hand to reassure you, answer your questions, and work hard behind the scenes is exactly what we like to hear.
We really appreciate your kind words and your recommendation. Congratulations on your new home, and we wish you all the very best!
Sam Murphy - Managing Director
Outstanding service
Absolutely outstanding service from Gareth at Mortgage Medics. From start to finish, he made our remortgage and life cover process incredibly straightforward. Gareth is thorough, patient, and genuinely committed to finding the right solutions for his clients. His communication was clear, timely, and reassuring throughout. We couldn’t be happier with the outcome and would strongly recommend Gareth to anyone needing expert financial guidance.
15 May 2026
Unprompted review
Reply from Mortgage Medics
Hi Monika,
Thank you for the outstanding review. I’m pleased to hear that Gareth made the remortgage and life cover process so straightforward and reassuring for you.
We always aim to be as thorough and clear as possible, so knowing you felt well-guided and are happy with the outcome is great to hear. We really appreciate your recommendation and look forward to helping you again in the future.
Sam Murphy - Managing Director
What a difference a year makes!
Last year we had an awful experience trying to remortgage with another broker and had to end up pulling the plug on the process. We decided to pause and revisit in 2026 and went with Mortgage Medics this time. Sam and Lucy rescued us from variable rate hell and we are forever grateful for the speediness, professionalism and personal touch.
2 June 2026
Unprompted review
Reply from Mortgage Medics
Hi Stevie,
Thank you for taking the time to share your experience. I’m really glad that we could help rescue you from that variable rate and make things right for you this time around.
Coming back to the process after a difficult experience elsewhere can be daunting, so it’s great to hear you felt looked after and noticed the speed and care we put into our work.
We appreciate you choosing Mortgage Medics for your move this year, and we’re always here whenever you need us next.
Sam Murphy - Managing Director
Ella was excellent
Ella was incredibly helpful and made the whole process stress-free. Her support and professionalism were greatly appreciated, and I would highly recommend her and mortgage medics.
1 June 2026
Reply from Mortgage Medics
Hi Andy,
Thank you for the fantastic review! I’m so pleased to hear that Ella made the whole process stress-free and provided the excellent support we aim for.
We really appreciate your recommendation and look forward to working with you again in the future!
Sam Murphy - Managing Director
Exceptional level of service.
We cannot recommend Will and Andrea at Mortgage Medics highly enough. From start to finish, they provided an exceptional level of service.
Will was always professional, knowledgeable, and incredibly responsive. He took the time to explain everything clearly and answered all of our questions promptly.
If you're looking for a mortgage broker who is trustworthy and approachable, we would wholeheartedly recommend Will and the team at Mortgage Medics. Thank you for making our mortgage journey a positive experience!
27 April 2026
Unprompted review
Reply from Mortgage Medics
Hi Josh,
Thank you for the fantastic review. I’m pleased to hear that Will and Andrea provided such a strong level of service and made your mortgage journey a positive experience.
Knowing that you found Will knowledgeable, responsive, and trustworthy is exactly what we aim for. We really appreciate your recommendation and look forward to working with you again in the future.
Sam Murphy - Managing Director
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.