We were not an easy case to deal with given our ages and credit history but Will and Andrea between them worked miracles finding us a decent mortgage provider. We were guided through the entire proces... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We've used Mortgage Medics on two separate occasions and honestly can't recommend them highly enough. Their attention to detail when handling complex mortgage scenarios has been brilliant. They know e... See more
Company replied
Gareth is one the best people we’ve had the pleasure of dealing with across any company. As first time buyers he explained everything to us clearly & patiently and always had time for our questions,... See more
Company replied
Mortgage Medics and it's representative Will have been fantastic. I used them twice, with the second time allowing me to complete on my property. Moreover they did not charge me additional costs w... See more
Company replied
Company details
- #10 of 89 best companies in Mortgage broker
- #7 of 97 best companies in Finance broker
- #4 of 51 best companies in Financial advisor
- #7 of 176 best companies in Insurance broker
- #7 of 53 best companies in Life Insurance Agency
- #2 of 33 best companies in Property Investment
Written by the company
Independent, whole of market mortgage & insurance advice with offices in Brighton, Hove & Woking. Passionate about great advice and helping you save time & money,
Free Initial Consultation
Written by the company
- We won't charge to help you understand your options
- Hoping to get on the property ladder or starting to explore your remortgage options? Talk to us and we'll help you understand what's possible. Then it's up to you whether you want to engage our paid services.
Contact info
BN3 5SF, Brighton, Hove & Woking, United Kingdom
- 01273329509
- hello@mortgage-medics.com
- www.mortgage-medics.com
5.0
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I can't recommend Mortgage Medics highly enough. The whole process was smooth, professional, and stress-free from start to finish. A special thank you to Gemma, who has been absolutely amazing throughout – always responsive, knowledgeable, and happy to answer any questions anytime!.... Her support and guidance made a huge difference. Thank you for helping us secure the best deal on our mortgage! ❤️
28 February 2026
Unprompted review
Reply from Mortgage Medics
Thank you so much for the wonderful review! I’m absolutely delighted to hear that Gemma made your experience so smooth and stress-free.
Knowing that her responsiveness, knowledge, and support made a huge difference in securing the best deal for you is exactly what we aim for. We really appreciate your high recommendation and kind words.
Congratulations on your mortgage, and we wish you all the very best!
Sam Murphy - Managing Director
Harvey did a fantastic job working for…
Harvey did a fantastic job working for us.
3 June 2026
Unprompted review
Reply from Mortgage Medics
Hi Richard
Thank you for the fantastic feedback! I’m glad to hear that Harvey did such a great job for you.
We really appreciate you taking the time to leave a review and look forward to working with you again.
Sam Murphy - Managing Director
5 star, highly recommend Mortgage Medics
We honestly can't thank Gemma and Toby enough for everything they did for us. Our mortgage situation wasn't the most straightforward, and at times the whole moving process felt quite overwhelming, but they were there to support us every step of the way.
From the very beginning, they were approachable, reassuring, and always willing to go the extra mile to help. No question was ever too much trouble, and they took the time to explain everything clearly, making sure we understood our options and felt comfortable with each decision. They kept us updated throughout, chased things up when needed, and worked incredibly hard behind the scenes to make everything happen. Their support turned what could have been a very stressful experience into one that felt much more manageable.
We are so grateful for all their hard work, dedication, and patience. Thanks to them, we were able to move into our new home with far less stress and worry than we expected. We wouldn't hesitate to recommend them to anyone looking for mortgage advice and support Gemma and Toby were absolutely fantastic.
3 June 2026
Unprompted review
Reply from Mortgage Medics
Hi Catherine
Thank you so much for taking the time to share this. I am absolutely delighted to hear that Gemma and Toby were able to guide you through a complex situation and take the stress out of your move.
We know how overwhelming the moving process can get, so hearing that they were always on hand to reassure you, answer your questions, and work hard behind the scenes is exactly what we like to hear.
We really appreciate your kind words and your recommendation. Congratulations on your new home, and we wish you all the very best!
Sam Murphy - Managing Director
Outstanding service
Absolutely outstanding service from Gareth at Mortgage Medics. From start to finish, he made our remortgage and life cover process incredibly straightforward. Gareth is thorough, patient, and genuinely committed to finding the right solutions for his clients. His communication was clear, timely, and reassuring throughout. We couldn’t be happier with the outcome and would strongly recommend Gareth to anyone needing expert financial guidance.
15 May 2026
Unprompted review
Reply from Mortgage Medics
Hi Monika,
Thank you for the outstanding review. I’m pleased to hear that Gareth made the remortgage and life cover process so straightforward and reassuring for you.
We always aim to be as thorough and clear as possible, so knowing you felt well-guided and are happy with the outcome is great to hear. We really appreciate your recommendation and look forward to helping you again in the future.
Sam Murphy - Managing Director
What a difference a year makes!
Last year we had an awful experience trying to remortgage with another broker and had to end up pulling the plug on the process. We decided to pause and revisit in 2026 and went with Mortgage Medics this time. Sam and Lucy rescued us from variable rate hell and we are forever grateful for the speediness, professionalism and personal touch.
2 June 2026
Unprompted review
Reply from Mortgage Medics
Hi Stevie,
Thank you for taking the time to share your experience. I’m really glad that we could help rescue you from that variable rate and make things right for you this time around.
Coming back to the process after a difficult experience elsewhere can be daunting, so it’s great to hear you felt looked after and noticed the speed and care we put into our work.
We appreciate you choosing Mortgage Medics for your move this year, and we’re always here whenever you need us next.
Sam Murphy - Managing Director
Ella was excellent
Ella was incredibly helpful and made the whole process stress-free. Her support and professionalism were greatly appreciated, and I would highly recommend her and mortgage medics.
1 June 2026
Reply from Mortgage Medics
Hi Andy,
Thank you for the fantastic review! I’m so pleased to hear that Ella made the whole process stress-free and provided the excellent support we aim for.
We really appreciate your recommendation and look forward to working with you again in the future!
Sam Murphy - Managing Director
Exceptional level of service.
We cannot recommend Will and Andrea at Mortgage Medics highly enough. From start to finish, they provided an exceptional level of service.
Will was always professional, knowledgeable, and incredibly responsive. He took the time to explain everything clearly and answered all of our questions promptly.
If you're looking for a mortgage broker who is trustworthy and approachable, we would wholeheartedly recommend Will and the team at Mortgage Medics. Thank you for making our mortgage journey a positive experience!
27 April 2026
Unprompted review
Reply from Mortgage Medics
Hi Josh,
Thank you for the fantastic review. I’m pleased to hear that Will and Andrea provided such a strong level of service and made your mortgage journey a positive experience.
Knowing that you found Will knowledgeable, responsive, and trustworthy is exactly what we aim for. We really appreciate your recommendation and look forward to working with you again in the future.
Sam Murphy - Managing Director
Will in the Brighton & Hove office has…
Will in the Brighton & Hove office has been helping us with our mortgage for a year or so. Always profressional and knowledable, and stuck with me through all silly questions and changes of mind that I had. Recommended.
11 May 2026
Unprompted review
Reply from Mortgage Medics
Thank you for the great review! I’m so pleased to hear that Will at our Brighton & Hove office has looked after you so well over the past year.
Answering questions and adapting to changes of mind is exactly what we are here for—there are never any silly questions when it comes to mortgages.
We really appreciate your recommendation and look forward to working with you again in the future!
Sam Murphy - Managing Director
Superstar service!
We recently had our mortgage arranged through Mortgage Medics and couldn’t be happier with the service we received. From start to finish, the professionalism was outstanding.
William and Andrea were both fantastic consistently keeping us informed every step of the way and always on hand to answer any questions we had. Their communication was clear, timely, and reassuring, which made what can often be a stressful process feel smooth and manageable.
Not only were they highly professional, but they were also approachable, friendly, and genuinely supportive throughout. It really felt like they had our best interests at heart.
I would highly recommend Mortgage Medics to anyone looking for expert guidance and excellent customer service when arranging a mortgage.
30 April 2026
Unprompted review
Reply from Mortgage Medics
Thank you so much for taking the time to share your experience. I’m absolutely delighted to hear that William and Andrea could take the stress out of the process and make everything feel so smooth and manageable for you.
Hearing that you felt genuinely supported and knew they had your best interests at heart is the biggest compliment our team could ask for. We always aim to combine expert guidance with clear, reassuring communication from start to finish.
Thank you again for the wonderful recommendation, and we wish you all the very best!
Sam Murphy - Managing Director
We stayed with our current mortgage…
We stayed with our current mortgage provider. Which is free. But we still had to pay you for the privilege.
15 May 2026
Reply from Mortgage Medics
Hi John. Thanks for taking the time to leave a review. Feedback like this is really important to us. I’ve reviewed your file and spoken with your adviser Harvey to understand what happened with your recent remortgage review.
I can see that Harvey reviewed the whole of the market and presented you with options from your current lender as well as the best deals from other lenders. Having not had a response from you after a couple of weeks he then contacted you to let you know that lenders were increasing interest rates due to knock on effects from the conflict in the Middle East.
Due to the difference between your current lender and the best deals elsewhere being marginal, and the time pressure, you asked us to secure the deal with your current lender. Harvey spoke with you after normal working hours to confirm the product and secured this for you before it was withdrawn.
As a result, you secured a deal which will save you more than £1,200 over the next 2 years compared to the higher rate that would have applied had the deadline been missed. Rates are currently around 1% higher than the deal you secured, so acting when we did was certainly the right thing to do.
During March we saw lenders increasing rates on a daily basis and unprecedented demand to secure new deals for clients. We reached out proactively to many clients including yourself to do everything we could to avoid you missing withdrawal deadlines and ending up with a more expensive mortgage product. As a result we had to streamline our processes to manage the volume of work and I appreciate that may have made you feel as though you were being rushed into a decision.
I’m sorry if you felt rushed or if the wider context of what was happening with interest rates wasn’t clearly explained. However we were acting in your best interests at all times and Harvey clearly stated that the product could be changed or cancelled if you changed your mind and better rates became available.
I hope this summary helps you feel that the fee you paid us was worthwhile and we did more than simply retain you with your existing lender. We value your business and hope you will engage with us again when your current deal ends.
If you’d like to have a conversation about your experience please don’t hesitate to reach out to me directly on 01273878761 or sam@mortgage-medics.com
- Sam Murphy, Managing Director
Very speedy
Very speedy. Toby and Gareth always available to give us updates. Always on the look out for a better deal to help us in the long run. We are super appreciative of mortgage medics! Thank you
8 May 2026
Reply from Mortgage Medics
Thank you so much for the lovely feedback! I’m delighted to hear that Gareth and Toby kept you well-informed and were able to secure a better deal for your long-term benefit.
We really pride ourselves on being proactive for our clients, so your appreciation means a lot to the whole team.
We look forward to looking after you again in the future.
Sam Murphy - Managing Director
Mortgage Medics are awesome
Sam, Lucy and the whole team at Mortgage Medics are so thoughtful about what I needed, and worked really hard to figure that out in the current financial climate they did some magic, and found what I needed. Its so much appreciated. Thank you folks. Highly recommend.
21 January 2026
Unprompted review
Reply from Mortgage Medics
Thank you so much for the lovely review! I’m delighted we could work some "magic" for you and find exactly what you needed, especially in the current climate.
It means a lot to hear that you felt so well-supported by us and the rest of the team. We really appreciate the recommendation and your kind words!
Sam Murphy - Managing Director
Fabulous service from Gemma
Fabulous service from Gemma, she made everything so simple and straightforward and made sure we had all the information we needed to make a decision. Would highly recommend as she makes everything so easy and you feel so supported during the process.
5 May 2026
Reply from Mortgage Medics
Thank you for the lovely feedback! I’m so pleased to hear that Gemma made the process feel simple and that you felt so well-supported throughout.
Providing that clarity and peace of mind is exactly what we aim for. We really appreciate the recommendation and look forward to working with you again soon!
Sam Murphy - Managing Director
Third time using Mortgage Medics and a…
Third time using Mortgage Medics and a brilliant experience as ever. All sorted remotely and quickly just as rates were changing. Thanks Gareth!
8 May 2026
Reply from Mortgage Medics
Thank you for the fantastic feedback! I’m so pleased Gareth could get everything sorted for you quickly, especially with rates moving as they were.
Returning to us for a third time is a huge compliment. We really value the trust you place in us and look forward to working with you again in the future!
Sam Murphy - Managing Director
Will and Andrea were fantastic…
Will and Andrea were fantastic throughout the entire process. They were knowledgeable, efficient, and always keen to support, making everything feel smooth and straightforward while ensuring the right mortgage was secured. Their communication was excellent, they worked proactively to keep things moving, and they were an absolute pleasure to work with from start to finish.
27 April 2026
Unprompted review
Reply from Mortgage Medics
Thank you for the lovely feedback! I’m so pleased to hear that Will and Andrea made the process feel smooth and straightforward for you.
It’s great to know their proactive approach and support helped secure the right mortgage. It was a pleasure working with you and we look forward to looking after you again in the future.
Sam Murphy - Managing Director
Ella and Andrea where super helpful…
Ella and Andrea where super helpful talking us through every step of the process and explaining everything we needed to know so we could make an informed decision while buying our first property.
1 May 2026
Unprompted review
Reply from Mortgage Medics
Thank you for the lovely feedback! I’m so pleased to hear that Ella and Andrea were able to guide you through each step and help you feel confident in your decisions as first-time buyers.
We look forward to looking after you again in the future and wish you all the best in your new home!
Sam Murphy - Managing Director
Will and the team were great at…
Will and the team were great at explaining our remortgage options. He was knowledgeable friendly and impartial so we could decide the best way forward for us. Excellent service.
15 March 2026
Unprompted review
Reply from Mortgage Medics
Thank you for the fantastic feedback! I’m so pleased Will and the team provided the knowledgeable, impartial advice we aim for.
We really appreciate your recommendation and look forward to working with you again soon!
Sam Murphy - Managing Director
Reply from Mortgage Medics
Thank you for the fantastic feedback! I’m so pleased Gareth and the team secured a great rate for you.
We really appreciate your recommendation and look forward to working with you again soon!
Sam Murphy - Managing Director
Fantastic Advisors
We've used Mortgage Medics on two separate occasions and honestly can't recommend them highly enough. Their attention to detail when handling complex mortgage scenarios has been brilliant. They know exactly how to approach every situation and lay out all the available options clearly. Won't be using another advisor. Simply the best.
29 April 2026
Reply from Mortgage Medics
Thank you for the fantastic feedback! I’m so pleased to hear that we’ve been able to help you navigate those complex scenarios and provide the clarity we aim for.
Providing clear options and expert attention to detail is exactly what we strive for, especially when things aren't straightforward. We really appreciate your recommendation and look forward to working with you again soon!
Sam Murphy - Managing Director
Mortgage Medics have arranged multiple…
Mortgage Medics have arranged multiple mortgages (residential and buy to let) for me over the years. Gareth, Toby and the wider team go the extra mile to identify the best products given your situation and ensure the process is as smooth as possible. I would highly recommend using this broker.
5 May 2026
Unprompted review
Reply from Mortgage Medics
Hi Christine,
Thank you for the fantastic feedback! We really value your continued loyalty over the years, and I’m so pleased to hear that Gareth, Toby, and the team have consistently looked after you.
Identifying the right products and making the process smooth is exactly what we aim for. We really appreciate the recommendation and look forward to working with you again soon!
Sam Murphy - Managing Director
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.