Mortice and Green replaced a double glazed pane in one of our sash windows, repaired a few areas of rot in the frames, replaced a couple of broken window fasteners and rebalanced a window that was not... See more
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Sash window repair and restoration, exterior door replacement. Really pleased with the quality of the work. The team were very efficient and courteous. Happy to add on extra work where needed. Would h... See more
The two men who fixed our sash windows were great: meticulous workers, who cleaned up after themselves every day and very nice guys, too! A very good experience, would definitely recommend.
We shopped around for a company to repair two sash windows and got totally messed about by people either over quoting or never getting back to us having done a site visit. Mortice & Green were the... See more
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Company details
Written by the company
Welcome to Mortice & Green - London's original wooden sash window repair and replacement specialists. Mortice & Green have been manufacturing and installing bespoke reproduction SFC hardwood sash & casement windows since the late 90's. Mortice & Green have a dedicated team of highly motivated and professionally trained restorative joiners. Our key objective and promise are to provide all our clients with an exceptional level of service, quality and tidiness. We always provide honest professional advice, and all our quotations are based on what is required and not what is most profitable! Our Key Skills: • Sash Window Restoration • Sash & Casement Window Experts • Sash & Casement Window Refurbishment & Replacement • Bespoke Hardwood Windows & Doors We provide our services throughout London, Surrey & Hampshire with some additional surrounding areas. We have a dedicated workshop which manufacturer reproduction sash windows and casement windows constructed entirely of SFC approved hardwood, finished in your choice of double or single glazing to match the period and style of the original windows that they replace. The repair service provided by Mortice & Green include all manner of wooden window & door repairs including restoration and draught proofing, in fact we can repair and replace any type of wooden window or door. With a team of highly skilled and professional restorative joiners and sash window repair experts we all keep the same values and share the same ethos that we set in place way back when. Whether you have a broken sash cord that needs to be replaced or perhaps cold draughty sash windows that need draught proofing, have absolute confidence in Mortice and Green to provide the best sash service!
Contact info
Access Offices, 893 Great West Road, TW7 5PD, London, United Kingdom
- 02071189191
- hello@morticeandgreen.uk
- www.morticeandgreensashwindowrepairs.co.uk
4.8
Excellent
141 reviews
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Staff were efficient and friendly and…
Staff were efficient and friendly and we were pleased with the work done.
4 December 2022
Reply from Mortice and Green
Thanks for spending your time to leave us your feedback, we are happy that you are happy! :-D
Friendly professional team and great delivery!
I have engaged the services of Mortice & Green twice, and I greatly value the friendliness and competence displayed throughout the entire engagement process.
Deliveries on the project were consistently of a high quality and in accordance with the agreement, and no problems were discovered.
Overall, I am really pleased with the service performed, and I will employ them again.
5 October 2022
Reply from Mortice and Green
Thank you!!!
Supremely happy
I am extremely happy with my window replacement experience. The entire process right from the beginning, the survey, the measuring up and all the way through to fitting the replacement could not have gone better.
Everyone involved was amazing - great teamwork and very professional.
17 August 2022
Reply from Mortice and Green
Thanks for the feedback, we are always happy to help - Marta and Matt
Their people did a great job
Their people did a great job, plus were nice and polite and fun to have around.
5 August 2022
Reply from Mortice and Green
Thank you Zoran, I am so glad to hear you are happy.
Have a great weekend!
Matt Greenberg
Fast and reliable
29 July 2022
Reply from Mortice and Green
Thank you, I am pleased that you are happy with the results. Thank you for taking the time to leave us feedback.
Best Regards
Matt Greenberg
Superb service
excellent service from all the team at Mortice and Green, real experts in their field. No hesitation in recommending
22 July 2022
Reply from Mortice and Green
Hi Tony,
Thanks for the feedback! Yes, we got there in the end didnt we!
Crickey, finding quality parts at the moment is dificult, I am glad we were able to source the spirals for you, even if it did take a bit longer than it would have done... pre Brexit! I am really delighted that we got there in the end and that you are happy. Do not forget you have a five year guarnatee for the work, I have my fingers crossed over the parts, our workmanship on the otherhand I have no doubts at all :)
Please stay in touch, if they need doing again it is still under guarantee
Cheers have a lovely summer
Matt Greenberg
Wonderfull
The company was really great to deal with very professional well organised on time clean did great job
22 July 2022
Reply from Mortice and Green
Hey, thanks so much for your feedback! My gosh we have had so many 5 star feedback reports coming in, in just one day, so happy! We are all really happy that you are delighted with the service, aint it just so refreshing and great when you finally land on such a great company for a change eh? hehehe
Best regards
Matt Greenberg
Mortise and Green were excellent
Mortise and Green were excellent. They were quick to respond, reasonably priced and their work was very good
9 July 2022
Reply from Mortice and Green
We are all very happy to hear we have provided you with a service that has pleased you. Thank you for taking the time to leave us feedback, much appreciated.
Morris Greenberg
A cut above...
The new windows are superb, beautifully made and fitted, built to last and worth the investment.
24 June 2022
Reply from Mortice and Green
Hi Mr Robb,
It was a fantastic opportunity for us to work on such lovely bespoke windows, a pleasure to manufacture them! What a detailed design they have. We are really happy with the results of our work also, very happy to hear that you agree the same. I hope the rest of your project runs as smoothly as we made it for you :) Thanks for taking the time to leave feedback for us
Excellent Refurb and repair
Arek from Mortice and Green repaired the sashs in my window and did a refurb. He was a pleasure to deal with and took such pride in his work which was excellent.
19 May 2022
Reply from Mortice and Green
Hi Lorraine,
Thank you so much for your feedback, I am very happy to hear that we have yet another customer that is delighted with our work and services provided. We do try our best! :)
Matt Greenberg
Window installation.
I am very happy with the service I received from Mortice and Green. All my initial enquiries were dealt with kindly, helpfully and patiently. The installation of my window was efficient and skilful. They came back to do some small extra work without chasing. I would definitely recommend them.
17 May 2022
Reply from Mortice and Green
Thank you! I think you might find that it seems that you have left two feedbacks for us, on the same platform...thank you lol
I am very happy with the recent…
I am very happy with the recent refurbishment of our ground floor reception room windows. The guys from Mortice and Green were friendly, efficient and very professional. The windows now open perfectly and the new locks make the windows secure which I am very pleased about.
9 March 2022
Reply from Mortice and Green
Hi there,
Thank you taking the time to leave us feedback. I am realy very happy to hear that we have yet another happy customer, may there be many more to come! This is our hope and our mission and so far so good :)
Once again thank you very much
Best regards
Matt Greenberg & Co'
After Mortice and Green getting of two…
After Mortice and Green getting of two payments, you left a lot of work without any reasonable excuse and gone. It's unfair!
I valued M&G one star online for my disappointment at your breach of conditions of the contract. Your feedback soon online this time only, but explaining I've never heard before. You haven't advised me to do the left overhaul and decoration works to windows and shutters at the second fix stage of my project, I and my agent tried to contact you by phone and emails many times, we have never heard your such advice. Without both parties agreement, you want to utilize the settlement and refund to change the status of existing contract relationship by yourself. I don't agree to your behavior.
At beginning you promised me that work would be completed within two weeks, but you occupied the site more than two months, until now you are still holding my keys. There is two months for your work before the decoration works builder entering. It's difficult to say that there's not enough time left to you.
Is there any misunderstanding happened? Do you want come back to complete the work as you described in your reply below that you want at the second fix stage of my project come back? Why I can't receive your any reply by email on it? Don't only be good at making excuses.
17 February 2022
Reply from Mortice and Green
Dear Mr Chin,
Thank you for leaving feedback. I would like to just clarify this situation slightly as your statements are a little misleading to say the least
Yes, we have received a deposit payment from you, this part is true.
We commenced work for you on the agreed date and we did as much work as possible before your builders arrived.
We absolutely cannot work while walls, ceilings and plaster are being removed, nor can we work whilst a property is being gutted. This was explained to you on numerous occasions. Our work is very sensitive and delicate.
We are not able to decorate windows while large amounts of dust and debris is being produced by other trades working in the same rooms as us.
We do not tolerate our staff being shouted at and sworn at in a threatening manner by anyone, client or not, this is totally unacceptable behaviour.
We have overhauled your windows in preparation for the decorating work but have been forced to cease work as we cannot work in such an environment.
As agreed, we are now calculating the cost of the work we have done for you to date and will be reimbursing you any money that you may have over paid, you have provided us with (at our request) your bank details.
Once we have calculated the cost of all the work that we have done to date, we will then be paying you back any amount that is due to you, as agreed.
The way the project has been managed has caused this not us, we did advise you to do the windows at the second fix stage of your project, but our advice unfortunately fell on deaf ears.
Best regards
Morris Greenberg
Great experience with Mortice and Green
Great experience with Mortice and Green, and really pleased with the finished product
Their team were responsive ahead of the work, and the onsite fitters were excellent too.
25 January 2022
Reply from Mortice and Green
Hi Sam, I am so glad to hear you are happy. Thank you for the feedback. Matt Greenberg
Exceptionally professional service from…
Exceptionally professional service from start to finish. Would have absolutely no hesitation in using again or recommending to others
22 January 2022
Reply from Mortice and Green
Thank you for the feedback, we are all so happy to see we have yet another happy customer! Marta
Replacement of lower sash window and…
Replacement of lower sash window and refurbishment of the rest of it.
Good, professional job.
19 December 2021
Reply from Mortice and Green
Thank you for the feedback, we wish you a great Christmas and NY
Morris Greenberg and team
A wonderful job
A wonderful job! We couldn't be happier with our Sash Windows refurbishment. From the quote through to the final clean the service, friendliness and professionalism were spot on. Jonathan's attention to detail, keeping us informed along the way, and keeping our home tidy over the 5 days of intensive work was amazing. Thank you all at Mortice and Green
5 December 2021
Reply from Mortice and Green
Hello, thank you for such lovely feedback. Jonathan and all the team here at Mortice & Green are absolutely delighted to read such great feedback, have a very merry festive holiday. Best regards,
Matt Greenberg & team
Our apartment front door was draughty…
Our apartment front door was draughty as the building is old. Mortice and Green had already replaced our windows a few years ago and done a great job so I got them in to do this. They arrived promptly, carried out the work efficiently with excellent results. I would recommend.
4 December 2021
Reply from Mortice and Green
Fantastic! Thank you I am always so happy to read customers reviews, I am equally happy with the fact we have yet another happy customer
Matt Greenberg
CEO
Reply from Mortice and Green
Fantastic, thank you so much for your feedback, I am glad we pleased you :-)
Although we had to wait a couple of…
Although we had to wait a couple of months as they were so busy when our window was ready to be fitted the workman arrived on time and worked hard - cleared up after very well. And we are pleased with our new replacement double glazed victorian sash window. They did an excellent job. I recommend the company.
24 November 2021
Reply from Mortice and Green
Hi Susan, Thank you so much, we are all very glad that you are happy. Thank you so much for waiting for us, we did have quite a big back log of work due to covid etc' but do seem to be getting back on top now, finally! :-)
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