Motor Angel Reviews 156

Following my previous Trustpilot review, I received a phone call from Motor Angel that I found deeply upsetting and wholly unprofessional.

The individual who called identified himself as Dane Walters (Customer Success Manager). From the outset, his manner was rude and dismissive. When I asked about the status of my refund, the tone of the call became hostile. I was told that if I were to “take this further” through the courts, my refund would not be issued. This came across to me as an attempt to intimidate me into dropping the matter.

In addition to this, several snarky and belittling remarks were made, which left me feeling that my concerns were being mocked rather than addressed. The overall impression was that my vulnerability as a customer was being exploited rather than handled with any professionalism or care.

This call was not about resolving an issue - it felt like damage control through pressure and humiliation after I spoke publicly about my experience.

If this is how Motor Angel responds to complaints and refund requests, I would strongly urge others to think very carefully before dealing with this company or MotorEasy.

Due to the conduct I experienced and the ongoing refusal to resolve this matter appropriately, I will be seeking to raise this case with an independent consumer journalist to ensure wider public awareness.

Motor Easy (Motor Angel/ASDA Warranty/Asda Motoring) markets its warranty as comprehensive, but my experience suggests otherwise. When you actually need to claim, the extensive "what’s not covered" section is used to deny all repairs—especially those you'd expect to be essential, like clutch or flywheel issues. The burden is on the customer to prove any fault isn’t pre-existing, and only actual failed parts are covered (recommended replacements, even if critical, are excluded). In my case, a motorway breakdown left me stranded, but my claim was still rejected on technicalities: not calling Motor Easy first, “wear and tear” exclusions, and the refusal to cover recommended associated parts. Despite long lists of “covered” components, almost any scenario can be excluded due to restrictive small print or discretionary decisions. The gap between what’s promised and what’s delivered is simply too wide for me to recommend this plan.

This is a sister company of motoreasy.co.uk.

Check Companies House. Both Motorangel and MotorEasy are from the same address and have the same 'directors'. So please stop telling trustpilot to remove my review as 'you think I got the wrong company'.

Beware of harassing phone calls from different numbers!

I made the mistake of completing an online quotation for GAP insurance. Having decided not to proceed AND TICKING ALL THE OPTIONS NOT TO BE CONTACTED, I now find myself bombarded with sales calls harassing me into purchasing a policy.

I do not have a '8 digit reference number' and I did not open an account with you at the time of the quotation.

And another point I'd like to bring to your attention. Why is it when you ring me, my phone flags you up as "SUSPECTED SCAM"? Is there something you're not telling us?

Motor Angels are a third party to Warranty assist!
Gearbox barrings, Hyundia Tuscan 2018.

I purchased a second-hand Hyundai Tucson 2018 last year and decided to buy a £600 Gold warranty from Car Planet, hoping it would provide peace of mind in case of any issues. Unfortunately, my experience with Warranty Assist has been far from satisfactory.

Recently, the gearbox bearings on my vehicle failed. Despite having the warranty, I have been experiencing significant stress and hassle over the past eight weeks trying to get this issue resolved. To my dismay, my claim was denied on the grounds that I did not complete a gearbox service in March 2024. However, this requirement is not mentioned in the maintenance manual. I am certain that even if the car had been serviced, the vehicle would have failed due to wear and tear, and the company would still have found a way to not honour the warranty.

Additionally, my vehicle has only completed 52,000 miles. It is unreasonable to expect a vehicle of this age and mileage to have such a significant failure. The purpose of purchasing a warranty is to cover unexpected repairs, and it is clear that Warranty Assist is unwilling to honour this agreement.

I believe it would be more prudent for customers to save the £600 and use it towards repair costs directly, rather than dealing with the frustration and inconvenience of a warranty that does not provide the promised coverage.

My experience has left me with no faith in this company’s services. I have left my warranty number and would be interested to know what their response will be. I expect it will be something along the lines of, “I’m really sorry, but you didn’t have the gearbox serviced as per the T&Cs, so we cannot honour the claim.” Drivers, I’ll let you decide.

Shocking company didn't stick within time frames. Steering rack went so no power steering which in policy booklet says covered for.. then they say after 4 days when suppose be 48 hours. They won't pay for it as intermittent. Why does this matter!!!! Garage did not agree. The warranties are worthless they won't pay out. Be warned. Use another company. I will be taking this further.

‼️‼️SCAM ALERT ‼️‼️
‼️‼️SCAM ALERT ‼️‼️
THIS COMPANY IS A BIG SCAM
DONT TRUST ANYONE THEY CAN GAVE YOU EVERYTHING WHEN THEY WANT TO SELL THEIR PRODUCT
BEFORE TAKE THEIR WARRANTY THEY DONT HAVE ANY PROBLEM WITH ANY ISSUES EVEN DONT ASK YOU ANYTHING ABOUT YOUR CAR
WHEN SOMEONE CLAIM THEN THEY DECLINED AND THEN YOU CAN RECEIVED EMAIL FROM THEM THAT WE GAVE YOU REFUND ALL YOUR MONEY THAT YOU PAY US
THEY HAVE SAME ANSWER FROM ALL MY REVIEWS SO EVERYONE PLEASE ‼️ BE AWARE ‼️ FROM THIS COMPANY
IF YOU SEE THEIR REVIEW IN TRUST PILOT THEN YOU CAN SEE TRUST PILOT ALSO SAY THAT THIS COMPANY IS USING WRONG INFORMATION THIS AND THAT
DONT USE THIS COMPANY PLEASE
YOU GONNA REGRET
IF SOMEONE HAS ALREADY REGISTERED WITH THIS COMPANY THEN PLEASE LEAVE THIS COMPANY AND FIND ANY OTHER COMPANY BECAUSE THEY DONT GAVE YOU A SINGLE PENNY
‼️ ‼️ ‼️ ‼️ ‼️ ‼️ ‼️
I PAID 1100£ FOR MY REPAIRS JUST BECAUSE OF THIS SCAM COMPAMY
PLEASE BE AWARE DONT USE THIS COMPANY
THEY JUST NEED YOUR MONEY AND WHEN YOU CLAIM THEY FIND A REASON TO REFUSED YOUR CLAIM
‼️AWARE‼️

STAY AWAY FROM THIS SCAM!!!

Update and answer to your comment:
Everything you are saying is a lie and has nothing to do with the problem! The oil leak you are referring to has nothing to do with the gearbox problem so do not even mention. The gearbox doesn’t have worn out plates or anything in that matter that is worn out in a 60k mile car and we have the proof for that and you will be receiving it very shortly. So the MECHANICAL FAULT of the gearbox came from the gearbox COOLER which is now changed as well as the gearbox. Also the leak from the engine is fixed now which has no relation to the gearbox problem but just so you know. So everything in your report from your “independent” inspector is made up and simply a lie so you do not have to cover the claim. The specialist garage- Tom Lenthall will provide a report of everything they fixed and this will be sent to you along with our bill and they also confirmed that they had cancelled their work with you after our case because of the scam you do.

We had an extended warranty through MOTOREASY which hand over the repairs to MOTOR ANGEL. So we had the engine light on and we called instantly they arranged for a diagnostic with Halfords and we went there as they were not sure where the problem is so we had another diagnostic arranged by them with another service and the same happened there so we insisted they arrange a third diagnostic but with a specialist, after a month of waiting our car actually broke down and the gearbox went into limp mode, we finally had our third diagnostic with Jaguar Specialist and we were told that we will need a new gearbox and quoted £10k for it. So MOTOR ANGEL said they will need to send over an independent advisor who needs to determine if this claim can be approved. SO after a week no one contacted us but we had to call them to see what has happened and we were told that they cannot cover our claim due as this independent advisor decided that this is wear and tear situation which is the only thing they do not cover (WHAT A SUPRISE). So we called the specialist that diagnosed out car and they laughed at the reason and said that a car on 60k miles cannot have wear and tear in the gearbox and that their advisor did not even spoke to them to see what their opinion is. So we called MOTOR ANGEL again to ask them how can they make such a decision on the opinion of someone and not on FACTS. So they said if we opened the gearbox to investigate and it is not wear and tear they will reconsider, but we had to pay for the investigation. We were more than happy to do that and when we called the specialist that had our car to check how long this will take they said that they have been contacted from MOTOR ANGEL to arrange the investigation and the specialists have asked MOTOR ANGEL if it turns out that it is not wear and tear which the yare confident is not will they cover our new gearbox and MOTOR ANGEL replied 'we doubt it' .... soooo we decided that we are not spending 1k on investigation when they will come up with something else so they do not pay. So now we need to fix our car at our own expense as they for sure will not cover anything and they left us without our car for over 2 months just playing us around and sending us to garages that have no idea what to do with JAGUAR make. THEY ARE SCAMMERS THAT TAKE THE MONTHLY PAYMENTS BUT WHEN IT COMES TO PAYING BACK THEY MOVE THE EARTH AND LIE SO THEY DO NOT HAVE TO DO IT. I WILL BE REPORTING THEM EVERYWHERE FOR SACM AND WILL WRITE THE THE MOTOR OMBUDSMAN AS COMPANIES LIKE THIS SHOULD NOT EXIST. JUST LOOK AT THEIR REVIEWS AND YOU CAN SEE THAT THIS IS NOT LEGIT COMPANY.

I thought those comment was just words until I try to use my warranty, what I realised was that when we buy a policy we don’t always read those little writing terms and conditions and that’s when they take advantage, I had my gearbox gone on my Range Rover all under warranty kept up to date with servicing and mot and then when you start your claim they send a inspector to inspect the gearbox that’s where they find a way not to pay you cos that part inside the gearbox called dog clucth is worn by wear and tear and it’s not sudden so it’s not covered anything goes wrong they agree at first then they find a way not to pay you. I will never use them again I will pay little extra and have dealer warranty trust me it’s worth it.

I've been waiting over a month for a £50 refund for nightmare Halfords debacle- neither Callum nor Dane Walter's will respond to emails or phone calls.

Disgusting customer service

I had a Diagnostic Test but despite trying to contact electronically through my account and asking for a call back 3 times, no response has been received. Today I telephoned and even the 2 options didn't work. Is there something going on?
I had a reply and action now being taken. It is still very hard to contact you & using my account messages seem to get lost.

This company should be AVOIDED at all cost, I am a single parent of a disabled child and looked thoroughly for a warranty that would cover me for any eventuality, got a quote from motoreasy, then loads of calls from there sales people to try and get me to buy, which I was going to, they went through everything that was covered and advised I'd need to take my car for a health check, which I did and passed no problem. Few weeks ago I had a transmission fault warning come on dash, called motoreasy and it was booked in for following week, my car was parked in drive since then and then transported by rac to garage. I took out the policy that covered wear and tear as I was advised to by sales rep, my car now needs new gearbox which they won't pay for as they say it wasn't a sudden breakdown, well firstly IT WAS a sudden breakdown as I'd had no issues before and my car had 2 diagnostics before this that showed nothing, secondly if it wasn't a sudden breakdown it has to be due to wear and tear, which I was sold. I appealed the decision and they still say no. So I will be taking this to the motor ombudsman and running a story in paper as well as leaving reviews everywhere I can to stop more people being scammed, cos that's all they are is scammers. I was even willing to contribute to repair but no, this company should and will be named and shamed. Also once u buy it u won't get to speak to anyone, its always someone will call u back but never do.
I will also be requesting a copy of the sales call under the foi.
UPDATE. I am now getting my car recovered to another garage at my cost which is £2000 cheaper to repair, motoreasy say they will inspect it again when stripped, but I'm not holding my breathe, I even offered to contribute.
ITS NOT A SUDDEN BREAKDOWN so if its not sudden it must be wear and tear WHICH I HAVE COVER FOR but still no joy.

Warranty inspection road test not noticed
Wear and tear
Car had 2 previous diagnostic done by motoreasy that no transmission fault showed.

I will update as and when things happen.

Very nice and polite when giving you the policy but when you need them your passed from person person no one takes any responsibility for your problem put on hold all the time takes ages to get through. They don't want to pay out make excuse after excuse i and the garage I'm using have been chasing them for well over a week and I have now given up and I'm going to have to pay for the work to be done. Told the guy I'm cancelling and he wasn't even bothered said ok sorry to hear. Most of the reviews on here are fake the I'm using said there's always issues with warranties not paying out won't be using anything like this again wouldn't recommend to anyone and I'm still waiting for a call back from a supervisor who is looking at my notes.

AVOID THIS SCAM!
I bought a Peugeot 308 (2017 Model) about 3 months ago from a dealer with a warranty from Warranty Assist ( They handle the repairs through Motor Angel ). The engine management light came up couple of weeks back. Took it to a garage that this scam company found and the garage told the Oil Sump needs to be replaced and it would cost about £1300. They sent an engineer to confirm this and the engineer wrote a scam document saying this problem was a developing issue when the warranty was started and declined the claim. This is just so unfair as the part is clearly covered under warranty and they find excuses to decline the claims. WE SHOULD ALL GO TO MOTOR OMBUDSMAN and Report this Scam!

Excellent customer service spoke to Stefan on the phone and was very helpful.
Always sort any problems I have with car it's so easy and simple to use

EDIT: Since an employee at Motor Angel/Warranty Assist has replied, for the benefit of all customers I have edited this review and would like to comment as follows:

1.The report from the independent third party states that the condition of two of the tyres MAY have had an adverse effect with regard to the gearbox issue…. The specialist gearbox company that now have my vehicle to carry out said repairs have confirmed this is highly unlikely to have negatively impacted any gearbox, let alone a high end vehicle.

2. No consumer would buy a car that had a pre-existing gearbox issue and there was no evidence of said gearbox light having previously appeared in the cars diagnostic report.

3.I truly hope my honest review below coupled with Motor Angels/Warranty Assist’s reply together with the overwhelming amount of poor reviews of this company on trust pilot will help future consumers make a smart decision when purchasing any vehicle warranty.

Original review:

I very rarely write reviews but after an appalling experience with this warranty company, I thought I would make an exception.

I might add I have taken out extended warranties on all second hand cars I have brought in the past and never experienced an issue like this before.

They point blank refuse to pay out. I had a gearbox issue for my vehicle and it has barely done 35,000 miles and is a high end vehicle…….the claim got refused because the issue is wear and tear and expected for a vehicle of this age and mileage…… 35,000 miles and four years old…….I’m sure we can all agree that isn’t an old car nor excessive mileage for a gearbox issue.

They get an independent company to review the quote from the garage and vehicle and this is the document that they will rely on if you take the matter to court.

Once again, I cannot stress enough to avoid this company! You would be much better off setting the money on fire instead of paying for a years warranty, and this is a gold warranty that I have!

If you are as unfortunate as me, take the matter to the Motor Ombudsman and take out your own independent review of the repairs that need to be carried out with a third party so you have your own report to rely on in court.

Worst company I’ve ever had the displeasure of dealing with.

Motor angle are great to work with. They send over plenty of work all via phone call and email which is very fast and efficient. There warranty team are all very friendly and easy to work with. I highly recommend people to use Motor angle for all there vehicle warrantys.

good company have no problems they book work with us, good communication through worksheet online and from Emma and the crew if there is an issue we work together to solve, no problems with payments which they send as soon as customer's car is ready

EDIT: Update, have been advised to go to the Ombudsman and speak to a solicitor, as the horn is an MOT requirement.

Took my car into local garage because horn is not working. Received a text message from Motor Angel, saying that "We have authorised the workshop to start the repair on your, etc.." I then get an email from Motor Angel telling me the part is not covered. Basically, anything that might fail or any parts that are expensive will not be covered. My policy is a Gold one, I hate to think what little is covered on a bronze!!
Clearly, everything that is not likely to fail will be covered. Study the policy carefully. My repair will come to £929 but because I have a policy with them, I SAVED £70!!!! WHOOPY F***ING DO. What a bunch of scammers but of course, they ARE an insurance company and will always find a loophole not to pay. Next port of call is Vauxhall. Avoid Motor Angel and Warranty Assist. I purchased the car from Midland Sports and Prestige who must have known the horn was not working plus a few other faults that fortunately for me, they had to rectify under the '14 day cooling off' period I had. I am utterly convinced that the MOT was dodgy, as the horn is an MOT requirement. Let's spread the word and see if we can do these vile companies some damage. I will also be putting the whole charade on Facebook and my two websites. P.S. WE RECOMMEND that the following failures.....!!!!! LOL

Dear Grant

We are sorry, but based on your warranty terms, we recommend that the following failures are not covered under your warranty:

Your Column Integrated Module faulty (CIM) problem is not covered under your warranty because as per 'Warranty Summary' Only Components (Parts) listed are covered and 'What this Warranty Covers' Any component not specifically mentioned is not covered.

Yours sincerely,

Warranty Assist

Warranty Assist | PO Box 8180 Reading RG30 9JU | 0808 208 2390

DO NOT USE THEM !!!!
Please don’t waste your hard earned money here. They use every trick in the book to avoid providing the service you thought you’d bought . Peace of mind isn’t included with this lot so if you’re into frustration and despair send them you’re money and get zero in return .

I am a garage in tonbridge and its the first time i have dealt with Motor Angel . I can honestly say from the first phone call and dealing with the claims lady Skyla and recieving payment, it was a pleasure .This company is professional and polite and by far the easiest warranty company i have ever had the pleasure dealing with .Keep up the excellent work .