Motel 6 Reviews 

1,063
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 538 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the staff is extremely friendly, helpful, and professional throughout their stay, providing a welcoming environment from the moment they arrive. Guests also deeply appreciate the convenient locations, making it very easy to access nearby local attractions, shopping areas, and major highways. Some reviewers were not happy with cleanliness and maintenance issues found in certain rooms. People frequently noted annoying problems with noise disturbances coming from neighboring rooms or outside areas during the night. Others experienced missing amenities like broken ice machines, outdated facilities, or a lack of basic supplies upon check-in.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting friendly, helpful, and knowledgeable... See more

Facilities

Clients share ambiguous opinions on facilities, with many reviewers reporting that rooms were clean, quiet,... See more

Location

Reviewers highlight ambiguous aspects of location, noting that while many properties offer convenient access... See more

Quality

Reviewers mention ambiguous feedback about quality, noting that the overall experience varies greatly from... See more

Service

Customers consistently note ambiguous experiences with service, reflecting a wide range of opinions. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everyone at the front desk has always been friendly when I've checked in. The rooms haven't always been the cleanest and sometimes things didn't work (the bathroom light/fan) or were missing (shower... See more

Company replied

Rated 4 out of 5 stars

I stayed several times at 775 N. Mathilda Ave, Sunnyvale and is my favorite because is: Clean, feel safe because of other people that were staying here, good price, staff treat me nice. The only diff... See more

Company replied

Rated 4 out of 5 stars

The room and beds were very comfortable, although there was some plumbing noise. Breakfast was adequate: muffins, waffles, yogurt, boiled eggs... Nothing special or exciting. The staff was very friend... See more

Company replied

Rated 4 out of 5 stars

The staff was very helpful and my room was clean. HVAC worked great! The window could have been darker as the outside brightness from the hall lights was on all night. Maybe better coverage on the win... See more

Company replied


Company details

  1. Hotel
  2. Travel agent
  3. Travel deals

Information provided by various external sources

Find discount motels at over 1,000 locations from the Motel 6 official site. Book motel reservations online at the lowest price of any US hotel chain.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1k reviews

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Asks customers to review

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Replied to 98% of negative reviews

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3.7

All reviews

(1,063)

479 reviews in the last 12 months

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Rated 1 out of 5 stars

I booked the Motel 6 that was close to Sacramento airport

I booked the Motel 6 that was close to the Sacramento Airport in Woodland, CA. It had an overwhelming chemical smell (trying to cover up cigarette smell) the floor was so dirty it turned my socks black. It was 98 degrees outside so we had to turn on the air-conditioner. It was 4 inches from the bed! Oh the sink would not drain all night. There were people sitting on chairs smoking that we had to go around to get to our room. There was also a “lady of the evening” entertaining men 4 doors down. 4 police cars at 3AM talking loud but left. Booked on Travelocity and had 4 stars. Yeah right.

18 July 2026
Unprompted review
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Reply from Motel 6

Hi, we sincerely regret to hear about your experience and understand your disappointment regarding your stay at our Woodland, CA property. We are truly sorry to learn about the cleanliness concerns, maintenance issues with the sink, the room environment, and the disturbances you encountered during your stay. We also understand your concerns regarding the property's surroundings and overall atmosphere. This is certainly not the standard of comfort, cleanliness, and hospitality we strive to provide. Kindly share your reservation details, if not already provided, so that our team can investigate the matter comprehensively and take appropriate action. We sincerely apologize for the inconvenience caused and appreciate you taking the time to bring these concerns to our attention. ~dc

Rated 5 out of 5 stars

Motel 6 Flat Shoals Rd

Motel 6 Flat Shoals Rd, Union City, GA. Ricky and Monty are phenomenal. They have provided the best customer service I have ever experienced. They go above and beyond to make sure every guest is happy and all their needs are met. I highly recommend this hotel to anyone, better than the high-priced hotels we are accustomed to staying at based on the amenities. If the hotel doesn't have what you need, Ricky and Monty will make sure to get it.

17 July 2026
Unprompted review
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Reply from Motel 6

Hi Amber, thank you for your wonderful feedback! We're thrilled to hear that Ricky and Monty made such a positive impact on your stay. We'll be sure to share your kind words with them. They'll be delighted to know their dedication and exceptional service made your experience so memorable. We truly appreciate your recommendation and look forward to welcoming you back to Motel 6 soon! ~Arsh

Rated 1 out of 5 stars

Asked for non smoking room

Asked for non smoking room. Room was filled with smoke fumes. Bedding was dirty and unkept. Probably the worse Motel 6 we have ever stayed in.

13 July 2026
Unprompted review
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Reply from Motel 6

Hi Robert, we're truly sorry to hear about your experience. We understand how disappointing it must have been to receive a room that did not meet your expectations, especially regarding cleanliness and the smoking concern. Please share your reservation number and registered contact details with us so our concerned team can review the matter and assist you further. ~RN

Rated 5 out of 5 stars

They were nice and informative

They were nice and informative
Very clean
Enjoyed the pool

6 July 2026
Unprompted review
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Reply from Motel 6

Hi Fran, thank you so much for your 5-star rating! ⭐We truly appreciate your support and are delighted to know that you had a great experience with us. Your feedback motivates our team to continue delivering the best service possible. Looking forward to serving you again soon! 😊~RK

Rated 1 out of 5 stars

Just awful

I had some questions for the front desk as we had no towels and our AC not only didnt work but started leaking heavily. No one came
to fix it. Maintenance was nowhere and the front desk acted like I was lying. Horrible

2 July 2026
Unprompted review
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Reply from Motel 6

Hi, we're sorry to hear about your experience and sincerely apologize for the inconvenience caused. To help us investigate this further, please share your booking ID, registered mobile number, and email address. We'll review your concerns and assist you as quickly as possible. ~RK

Rated 5 out of 5 stars

Quite

Quite, peaceful

15 January 2026
Unprompted review
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Reply from Motel 6

Hi Terence, thank you for your wonderful feedback! We're delighted to know you had a quiet and peaceful stay. We look forward to welcoming you again soon. 😊 ~RN

Rated 1 out of 5 stars

The owner of motel 6 in fort Collins…

The owner of motel 6 in fort Collins colorado is a very mean person. He yells at employees in public in front of guest. He doesn't need to b such an ass. I wish for him to be fired immediately and removed from the grounds

12 July 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Lacy, we understand how concerning it can be to witness an interaction like this during your stay. We take feedback about the conduct and professionalism of our team seriously. Please be assured that your feedback has been noted and will be shared with the appropriate team for review. We appreciate you taking the time to share your experience with us. ~Dia

Rated 1 out of 5 stars

MOLD ~ No Rooms Left!

MOLD! The Ventura Beach motel, In an ADA room and bolted windows. I was shocked that anyone would rent out a room that was uninhabitable. Airing the room out would never have helped it was that bad! Room 155
The motel was booked as it was 4th of July, 2026. So after they inspected the room I was refunded my money but left with no options, none were offered and no apology given! 😒
2025 in Camarillo, it was nice but the bathtub leaked, alot. Being disabled, I needed the tub to work not flood the floor.
Next year I will be staying somewhere else and find a reasonable, clean and functioning accommodations.

4 July 2026
Unprompted review
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Reply from Motel 6

Hi Terry, we're truly sorry to learn about your experience and sincerely regret the inconvenience caused. The concerns you've raised regarding the room condition and your overall stay are deeply concerning and certainly not the experience we aim to provide. We'd like to look into this further. Kindly share your Motel 6 booking confirmation number, along with your registered phone number and email address, so that our team can thoroughly investigate the matter and assist you accordingly.~UC

Rated 4 out of 5 stars

good value

good value, clean room, quiet

11 October 2025
Unprompted review
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Reply from Motel 6

Hi Paul, thank you for your wonderful feedback! We're delighted to know that you found your stay to be a great value and appreciated the clean, quiet room. Your kind words mean a lot to our team, and we look forward to welcoming you back for another comfortable and enjoyable stay soon.~UC

Rated 2 out of 5 stars

Not a great deal!

I'm 73 and on social security and my 40 y/o disabled daughter is with me at the Motel 6 Airport in Rochester New York. We've been without a microwave for the 5 days We've been here with no offer to change rooms. Maintenance says there are no more microwaves to give us. Mind you, We've been paying full price for this room and just this morning the general manager himself charged me $140. He said it's because it's Friday. Even though I explained the problem.
We've had to buy all expensive fast food to eat instead of microwavable food that's a lot cheaper. Plus the remote for the TV only half works. If you're on a tight budget, go around the corner to Red Roof.
561-605-6021
I don't have a booking number, we were a walk in.
My name is Harry Fischer.
We Were in room 257
As you can see, I already wrote there was no booking number. My daughter and I were walk ins.

7 July 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

We sincerely apologize for the inconvenience caused and understand your concern. Our team has shared an email regarding this matter. Kindly check your inbox and reply to the same if you need any further assistance, and we’ll be happy to help you further. ~RK

Rated 5 out of 5 stars

Super clean room

Super clean room
Staff was so kind and very well train
Bed was so comfort
Highly recommend this mote

9 July 2026
Unprompted review
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Reply from Motel 6

Hi Lenoy, thank you for your wonderful feedback! We're delighted to know you had a great stay and that you appreciated the clean room, courteous staff, and comfortable bed. Your recommendation means a lot to us, and we look forward to welcoming you again soon! ~RN

Rated 1 out of 5 stars

This is a review for a specific…

This is a review for a specific location :
Studio 6 Albuquerque, NM - North
4441 Osuna Rd NE, Albuquerque NM
87109 5053447744
Confirmation # 5223AGD714

The first room given to me had live cockroaches in the sleeping area and bathroom. A dead one on the bedspread, and a large burn on the table, floor had trash. I asked to see another room and it had overflow residue filling the bathroom sink, hair in the bed, someone's belongings in one of the drawers. and dead cockroaches on the floor. I submitted a couple of pictures to Jessica at check-in when I asked for a refund and went to a better hotel.

6 July 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi, We worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance.~Dia

Rated 1 out of 5 stars

Poor training and internal miscommunication are not the customer’s responsibility

We reserved a room for a two‑night stay here. We were traveling to Coos Bay from Sacramento where we were for a funeral. The service ran longer than expected, and we called ahead and spoke with an employee named Julia to let the motel know we would be arriving very late — around 4–5 a.m. She assured us that our room would be assigned so we wouldn’t lose it, that there was no need to pay at that moment, and that someone would be on duty to check us in when we arrived. When we showed up at approximately 4:30 a.m., we were told our reservation had been cancelled. We explained the conversation we had with Julia, and the employee on duty responded by saying, “She’s new, so she doesn’t really know what she’s talking about,” followed by an explanation that anyone not checked in by 4 a.m. is automatically cancelled. Poor training and internal miscommunication are not the customer’s responsibility. We did everything we were instructed to do, yet we were left without a room — and still charged. This was an extremely disappointing experience, especially during an already difficult time for our family. We ultimately went to the Southsider Motel down the street, where the staff was kind, accommodating, and able to get us into a room early. Their customer service was everything Motel 6’s was not. Based on this experience, we will not be staying at a Motel 6 again, and I would encourage others traveling to this area to consider the Southsider Motel instead.

FOLLOW UP: While I appreciate the response offering a apology, and them attempting to make it seem like they are "investigating this matter" no further response has been received. Information requested was given to them, but no further response has been given. In my opinion, their response is a generic reply to make it appear as though they are attempting to make things right.

19 June 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Saraha, we're sorry to hear about your experience. As your reservation was made through Expedia, kindly share the PNR/itinerary number for your Expedia booking. Once we receive it, we'll review your concern and assist you further. ~RK

Rated 5 out of 5 stars

Excellent 😊 Customer Service.

What made my Experience Great.Was when I walk into Motel 6 Every time.It Smells clean.Everytime!! Good job.Housekeepers!! And Mot to mention The Excellent Customer service I receive Everytime.From the 3 Ladies.That knows How to Deal with the Public.Im going to Give a Shout out too Mrs.Paulina.....Mrs.Carrie....And the other Lady.With the Long pretty black hair.Dont know her Name.THANK YOU Ladies....With such Excellent Customer Service!!Thank you by Making my Stay Excellent!!and Verry Comfortable.And Safe.Not to mention my Rooms.Are Always Clean!!S.....matthews.

25 June 2026
Unprompted review
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Reply from Motel 6

Hi S. Matthews, thank you for your wonderful 5-star review! We're delighted to know that the cleanliness of our property and the exceptional service provided by our team made your stay comfortable, safe, and memorable. Your kind words and special appreciation for Paulina, Carrie, and their colleague will certainly be shared with them—they'll be thrilled to know they made such a positive impact. We truly value your continued trust and look forward to welcoming you back for another excellent stay soon!~UC

Rated 5 out of 5 stars

great

great, very good stay

6 July 2026
Unprompted review
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Reply from Motel 6

Hi, thank you for sharing your feedback! We're delighted to know that you had a positive experience. Your appreciation means a lot to us and motivates us to continue delivering great stays. We look forward to hosting you again soon. 😊 ~RN

Rated 4 out of 5 stars

Nice staff ways got wat u need and…

Nice staff ways got wat u need and we'll prepared

28 June 2026
Unprompted review
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Reply from Motel 6

Hi Sanchez, thank you for taking the time to share your experience! 💛 We’re so pleased to know you had a great stay. See you again soon—we’ll be ready with a warm welcome! :)~RK

Rated 5 out of 5 stars

Back home

I haven't been here in a bit but as always I felt like I was coming back home to family. It was good to see the property still clean and thriving.

3 July 2026
Unprompted review
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Reply from Motel 6

Hi, thank you for sharing your feedback with us. Your satisfaction remains our top priority, and we are committed to continually enhancing your experience. We look forward to hosting you again. ~SP 

Rated 5 out of 5 stars

The attentive staff here is top tier

The attentive staff here is top tier. They remember details and make my check in quick and easy all the time. My room is always nice and my dogs feel at home.

2 July 2026
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi, thank you for your wonderful feedback! We're delighted to hear that our attentive staff consistently makes your check-in quick and easy, and that you enjoy your comfortable room. It's especially heartwarming to know that your dogs feel at home with us too. Your kind words mean a lot to us, and we look forward to welcoming you and your furry companions back for another enjoyable stay soon. ~dc

Rated 5 out of 5 stars

Motel 6 ❤️

This location provided me a stable place to call “home” when my spouse and I needed it the most. The staff is wonderful. Tony went above and beyond to meet our needs and should be recognized for his exceptional customer service. Brooklyn and Jacob always went out of their way to problem solve any issues we were having. The GM, Crystal, is doing any and everything she can to improve the property and make sure guests are taken care of to the best of her ability with the tools she’s been given. She was nothing but kind to us our entire stay.
That being said, the property itself does need some work.. which unfortunately is severely hindering the establishment in many ways.
Overall, our stay here was always worth the money.

31 May 2026
Unprompted review
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Reply from Motel 6

Hi Ashley, thank you for your wonderful feedback! We're delighted to hear that our team, especially Tony, Brooklyn, Jacob, and Crystal, made your stay comfortable during such an important time. Your kind words and appreciation mean a great deal to us. We also appreciate your feedback about the property and will share it with the relevant team as we continue working to improve our guests' experience. We look forward to welcoming you again! ~RK

Rated 2 out of 5 stars

Unfortunate stay

When I went to check out and get my $100 deposit back I was told I wouldn't be getting it back and could no longer rent there. I was told I was smoking in the room which was untrue. I am a smoker but I will not smoke in a room rental just as I will not smoke in my home or vehicle. It's unfortunate because I like the kitchenette set up and if I could would rent there again.

8 October 2025
Unprompted review
Motel 6 logo

Reply from Motel 6

Hi Erin, we're truly sorry to hear about your experience and regret the inconvenience caused. We'd like to look into this for you; however, we're unable to locate your booking with the information currently available. Kindly share your booking confirmation number so that we can investigate the matter thoroughly and assist you further.~UC

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