Motocaddy Reviews 

I had a problem with my QB2 golf trolley when the brake could not be unlocked and I couldn’t move the trolley. I contacted the company and spoke to Jamie who asked me to send a short video showing the problem. Having seen the issue, Jamie arranged for a replacement trolley to be sent out to my home address. When I told him I was due to play in a competition, he even arranged next day delivery so that I wouldn’t be without a trolley. Fantastic service Jamie. Thank you very much!

Aaliyah was fantastic and a great example of no nonsense customer service. She was helping me with a warranty issue and arranged a replacement asap. Unfortunately in error this was sent to the wrong address but again she exceeded my expectations and arranged for another to be sent out which I’ve now received. I’m so pleased to see that customers are important to Motocaddy and you look after them. I’m definitely loyal to the brand and have already recommended them to a friend who has just bought a new cart after I explained my experience. Well done Aaliyah.

I had an issue registering my trolley for the warranty. Debbie Bays and Gerrie Felton were fantastic. Very prompt to reply and extremely helpful. A very positive customer service experience, thank you.

The phrase “Exceptional customer service” doesn’t do it justice. I’ve had several interactions that required research of technical issues and some of sales issues. Evertime these people both in the USA and the UK were timely and complete. Terrific. Sadly, there was a time when this level of service was common. Keep it up, MotoCaddy! Shout out specifically to Jake Langejans and Deanne Demner in San Diego! Thank you.

I had dealings with Aaliyah Musson regarding a damaged item, she was extremely helpful and I was very happy with the the service she and Motocaddy have given me, I have no hesitation in giving them both five stars.

Very disappointed with both the product quality and customer service.
I recently purchased a Motocaddy M5 GPS DHC trolley and almost immediately experienced issues with both the battery and GPS system. I sent videos clearly showing the faults and was advised to return the trolley for inspection.
Two weeks later, after hearing nothing, I had to chase things up myself only to be told it still hadn’t even been looked at.
The lack of communication and poor customer service has been extremely frustrating. I’m now constantly having to contact them for updates and to try and arrange a replacement.
For a premium product at this price point, I expected far better quality control and after-sales support

Had a great experience with motocaddy. Had a unit delivered and the unit wouldn't power up. Called motocaddy they did a walk through diagnostic which was easy. They determined to just send out a new one. Received the new unit in less than a week and they were gracious enough to include some extra accessories. A fed ex label came w the new unit, packaged the old unit up and shipped it out. Thanks motocaddy. I'm a fan.

Aaliyah was very helpful with my problem and dealt with it satisfactorily. 🙏

Emailed about a rain cover that got damaged on a Monday i had the rain cover delivered on the Tuesday. Fantastic service from Motocaddy.
Big thank you to Aaliyah Musson for the fantastic service i received.

Very disappointed with comments from company, when needing a spare part, asked when it could be posted told it would arrive 5-7 days, asked if I could collect, only an hour away, told not possible. Could have pains in advance, item could have been left to pick up in car park, not possible.
Found company in Northern Ireland, very helpful, posted to me same day arrived 10.30 next morning. That’s service.
I know where I will buy my next trolley from.

Being a long standing Motocaddy customer I was delighted with the quick response and customer service from Aaliyah. Faulty trolley cover issue has been resolved to my satisfaction. Thank you.

Once again fantastic customer support. Had an issue with an M Series Travel Bag. Aaliyah responded quickly, sorting the issue and sending out a replacement.

Absolutely great service from motocaddy Cameron sorted me the spare part that I needed

I had an issue with a Motocaddy product, it was just one of those things that can happen in production. This is where Motocaddy and the supplier stepped up. Motocaddy contacted the supplier on Tuesday to say they will send a replacement. The replacement arrived today(Thursday), top service from a quality product. Well done folks at Motocaddy.

Great service from Motocaddy as always
Bethany was fantastic to deal with and helped with my issue

Excellent customer service. Beth was amazing! Knowledgeable friendly and went above and beyond.

Will definitely be a frequent customer

Thank you

Excellent customer service provided by Bethany. Design issues identified with the dry series cart bag. Whilst Bethany does not control product development, she tried hard to find a workaround. Thank you Bethany.

Bought a replacement battery for my m7 remote trolley.

The couriers (UPS) messed up, but I liaised with Cameron McGillycuddy in Motocaddy customer services. He was amazing & sorted the issue out swiftly

I had an issue with a brand-new Motocaddy trolley which unfortunately failed on its first use. The initial situation was frustrating, but Alex from Motocaddy handled the case very well.

He responded quickly, understood the issue, and helped get the matter resolved without unnecessary delay. He also followed up properly and offered a fair gesture afterwards, which I appreciated.

Good customer service makes a real difference when something goes wrong, and Alex dealt with my case in a professional and helpful way.

Thank you, Alex.