Motofix Group Reviews 

367
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly staff for maintaining excellent communication and keeping them completely informed throughout the entire vehicle repair process from start to finish. People consistently note that repairs are completed to a remarkably high standard, often returning cars looking immaculate, freshly cleaned, and fully restored. Some reviewers were not happy with communication issues, mentioning significantly delayed repairs, unhelpful customer service responses, and difficulties getting timely updates. A few people also felt that certain mechanical or bodywork repairs were poorly handled, noting instances where agreed vehicle collections failed or interior valeting was missed entirely.

What people talk about most

Service

Clients share positive opinions on service, noting that staff are helpful, friendly, and professional from... See more

Staff

Customers consistently note positive experiences with staff, highlighting the helpful, professional, and... See more

Quality

Reviewers mention positive feedback about quality, praising the showroom-standard bodywork repair and... See more

Customer service

Users describe positive interactions with customer service, highlighting exceptional care and polite staff.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very professional and helpful team. The communication was great throughout, I have been informed about any updates as promised. The reception staff are most helpful and absolutely professional from st... See more

Company replied

Rated 5 out of 5 stars

Very helpful and friendly with excellent communication . I had a car hit while it was parked and I had insurance claim through third party, they recommended the best way to sort it out and it worked o... See more

Company replied

Rated 5 out of 5 stars

Fantastic service, really prompt , picked the car up the day after the accident. Really good attention to detail. They genuinely seemed like they cared about my car accident. The car was returned in t... See more

Company replied

Rated 5 out of 5 stars

After having an argument with a pillar, naturally my beautiful Porsche Mecan came off worse - I sought the help of Motofix who have helped in the past, and I wasn’t disappointed. Motofix Aldershot pu... See more

Company replied


Company details

  1. Vehicle Repair
  2. Car Body Shop
  3. Vehicle Dent Removal Service
  4. Vehicle repair shop
  5. Wheel alignment service

Written by the company

Established in 1997, Motofix Group is an independent, award-winning accident repair and vehicle bodyshop network with nine centres across the South of England. We work with leading insurers and motorists to deliver safe, high-quality car body repairs and crash repairs to exact manufacturer standards. Motofix holds approvals from 10 automotive manufacturer groups representing 20 individual brands, and every site is BSI 10125 Kitemark accredited for vehicle damage repair. Our centres are equipped to carry out structural repairs, aluminium repairs, ADAS calibration, and Hybrid and Electric Vehicle repairs, supported by continued investment in advanced repair technology and world-class technician training. Whether managing an insurance claim or arranging a private vehicle repair, our focus is simple: to make the process as smooth and stress-free as possible through expert workmanship, clear communication, and genuine customer care at every stage.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

367 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(367)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Accident repair

Really good service, work completed quicker than expected to a very high standard

4 January 2023
Unprompted review
Motofix Group logo

Reply from Motofix Group

Fantastic feedback for our team in Swindon, thank you. Sincerely, Carla Farrell, Motofix Accident Repair Center.

Rated 5 out of 5 stars

I was so impressed by the service at…

I was so impressed by the service at Motofix. The quality of the repairs was excellent and they kept me up to date throughout on how things were going. All in all they were a pleasure to deal with. The courtesy car was spotless and delivered to my door. I would definitely use them again.

23 December 2022
Unprompted review
Motofix Group logo

Reply from Motofix Group

Hello, can't thank you enough for the recommendation, so glad the repair journey exceeded you expectation. Kind Regards, Carla, Customer Service Manager, Motofix.

Rated 5 out of 5 stars

Excellent- really quality work

Excellent- really quality work, efficient , friendly, professional

23 December 2022
Unprompted review
Motofix Group logo

Reply from Motofix Group

Hi Dr Latimer, thank you for your kind words and recommendation. Best wishes, Carla Farrell, Motofix.

Rated 1 out of 5 stars

But for their actions ……

Thought long and hard whether to do this review but feel people should be aware of what they are letting themselves in for at Motorfix Aldershot, 1 star is extremely generous! as if I could give no stars I would.

My 2 year old car they treated like it was in the demolition derby! An easy repair, or so I thought, but honestly the worst workmanship I have ever seen in my life, no attention to detail, or quality of work, in all seriousness a 5 year old could have done a better paint job.

Not only did they bodge the repair the first time, and wasn’t anywhere near acceptable, I was told I had to give them the opportunity to put it right! What a mistake that was as instead of fixing it, bodged the repair for a second time plus caused thousands of pounds worth of additional damage on top. Some of the problem was the hideous attempt at a paint repair, if you could call it that, not only a completely different colour to the car, paint runs down every edge, overspray all over the car damaged to a panel where removed with screwdriver, paint over the doors, seats, floor and keys, paint chips taken out of other panels and door handles, misaligned doors, lumps in paint, scratches to the dash where they throw your keys from a distance etc etc etc .

I cannot recommend this garage and would suggest that if you want a decent repair then I would find another garage. In my experience they were rude, careless and ignorant.

I am so upset no only with what they have done to my car but their sheer arrogance.

But for their actions if they hadn't acted in the way they did I wouldn’t be in the position I find myself in now!

10 June 2022
Unprompted review
Motofix Group logo

Reply from Motofix Group

Thank you for taking the time to provide feedback on your experience. It’s all about the Customer Journey, so it is disappointing to learn that we have not lived up to our usual high standards on this occasion. We fully understand your disappointment, which is why we have been working closely with your Insurer, who is mediating on some of the issues raised. Thank you again for taking the time to share a review with us. Carla Farrell, Customer Service Managers.

Rated 5 out of 5 stars

A company you can trust

We choose Motofix High Wycombe branch based on a recommendation of a family member and they did not disappoint.
They were responsive and friendly just as much as needed without being cheesy. Showed exactly the kind of professionalism what one needs when in trouble and seeking help. Dealt with the problem exactly as we expected. No fuss, no hassle. Within a couple days the damage was gone as if never happened. Paperwork was done in a jiffy. They even offered to pick up and drop off our car free of charge, as one of their guys is living very close to us.
I most definitely recommend them.
Thank you Motofix!

26 July 2022
Unprompted review
Motofix Group logo

Reply from Motofix Group

Thank you for your incredible feedback, I'm over the moon to hear our team delivered a great repair journey for you. Kind Regards, Carla Farrell, Motofix.

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Megan was fantastic and answered any questions I had quickly. Car repaired to a high standard and came back clean. Use of courtesy vehicle was sorted out with ease too. Thank You

18 November 2022
Unprompted review
Motofix Group logo

Reply from Motofix Group

Hello Craig, very grateful for your kind words, glad to hear Megan and the team delivered a great customer experience. Best wishes, Carla, Motofix Accident Repair Center.

Rated 5 out of 5 stars

Motorfix High Wycombe

Motorfix High Wycombe
Very deep pothole - damage to tyre, wheel etc
Car promptly collected
Motorfix High Wycombe kept me fully informed at all times re. progress with the repair.
Damage repaired quickly and efficiently
Car returned spotlessly clean
Staff at all times were polite and friendly
Would recommend to all

21 October 2022
Unprompted review
Motofix Group logo

Reply from Motofix Group

Hi Mick, I'm thrilled to hear our High Wycombe team looked after you during your repair journey, thank you for the 5 starts, I'll be sure to share with the team. Warm wishes, Carla Farrell, Motofix.

Rated 1 out of 5 stars

Back in 20/06 22 I was hit by a third…

Back in 20/06 22 I was hit by a third party in the rear left side damaging the wheel on my car. After repair. Picked the car up noticing the wheel was a different coulour. They said it was the light new wheel. Only to find days later, after being hit by a third party in the rear side damaging my wheel. they just sprayed over it. I did not notice at first. then I noticed it was a different colour from the rest of the wheels. They were putting it right by spraying all the wheels the same colour. So they took it back. Only to find when it was returned and rolled off the lorry, the wheel looked odd in its rotation.

I noted this on their feedback for, Ok the paintwork looked good at the time. Till I parked the car and saw the wheel at a different rotation. Gouges out of the rim and several counter weights on the inside. of the wheel. I e-mailed them straight back as they were to eager to close the case. NO reply I contacted my insurance and they have been contacting Enterprise which recommended it, No prevail. no, come back and I am still waiting for this bad work to be rectified.
Come on Do the job right for the cost of £3,600 it's ridiculous. A job worth doing is worth doing well. never to a bad job, I will only create more problems. Should have replaced the wheel as you said you had done. Not cover it up. Still going on now waiting for a reply and for the work to be put right!

20 July 2022
Unprompted review
Motofix Group logo

Reply from Motofix Group

Hi Gary, I'm sorry to hear about your unsatisfactory experience and hope you will accept our sincerest apologies. We would like the opportunity to put things right. We will reach out soon to determine how we can provide a solution. Kind Regards, Carla Farrell, Customer Service Manager, Motofix.

Rated 5 out of 5 stars

A huge thank you to Motofix Aldershot…

A huge thank you to Motofix Aldershot for a fantastic job repairing my bmw. Wonderful staff team and excellent customer service by Janice & Tania at Reception. Kept me updated along the journey of the repair. Thanks for the wonderful service and keep up the good work 👏🏾 👌🏾😊 Mr Nurse

4 October 2022
Unprompted review
Motofix Group logo

Reply from Motofix Group

Wow Mr Nurse, what fantastic feedback for our Aldershot team, they're over the moon! Warm wishes, Carla, Motofix Accident Repair Centres

Rated 5 out of 5 stars

Always helpful, friendly & do a good job - what more could we/I ask fir...???

Wether it's a regular service, sudden emergency, either body, engine of mechanical, I've always had excellent service & work carried out & wouldn't hesitate to recommend them to anyone...???

28 September 2022
Unprompted review
Motofix Group logo

Reply from Motofix Group

Hello Brian, I am pleased to hear that our High Wycombe team looked after you during your repair journey. Thank you for the feedback, we'll be sure to pass it on. Best Wishes, Carla, Customer Service Manager, Motofix.

Rated 5 out of 5 stars

Hidden concrete bollard.

I damaged the nearside of my Lexus from front to back when hitting a concrete bollard about 3 foot high that was hidden by reeds at the side of lake.
Our insurance Company, LV, put us through to a repair Company in Cirencester of whom we had never heard of, but we know of them now, and would highly recommend Moto-Fix to anyone requiring work on the bodywork of their car. they had kept in touch with us during the repair, and when they turned up on my doorstep with my car on the 26th September you could have mistook my Lexus for a new car because they had done a brilliant job, I was absolutely delighted.

26 September 2022
Unprompted review
Motofix Group logo

Reply from Motofix Group

Thank you Arthur for your wonderful feedback, We are thrilled that we helped restore your car to its former glory. The team at Cirencester will be delighted. Warm Regards, Carla Farrell, Motofix Accident Repair Centers.

Rated 5 out of 5 stars

Professional & efficient

Professional & efficient. My car looks like new. It had also been washed and cleaned.

27 September 2022
Unprompted review
Motofix Group logo

Reply from Motofix Group

Hi Julia, great feedback for out Cirencester team, thank you for sharing, All the best, Carla Farrell, Motofix

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. They contacted me as soon as I put in my insurance claim, and kept me updated on timescales.

5 September 2022
Unprompted review
Motofix Group logo

Reply from Motofix Group

Hello Dawn, very glad our team delivered a great customer journey, kind regards, Sam, Motofix.

Rated 5 out of 5 stars

Can't fault these guys

Swindon branch. Can't fault these guys. Speedy repair with updates along the way and really nice people. Very happy

9 September 2022
Unprompted review
Motofix Group logo

Reply from Motofix Group

Fantastic feedback for our team in Swindon Mark, thank you, all the best, Sam Spencer, Motofix Accident Repair Centres.

Rated 5 out of 5 stars

Excellent service and kept me updated…

Excellent service and kept me updated on the progress of the work, having to fit a new tailgate and re sprayed the roof, only downside was that there was a lot of white dust inside which I had to hoover out, would be a good gesture to valet the car before hand back.

26 August 2022
Unprompted review
Motofix Group logo

Reply from Motofix Group

Hi Trevor, thank you for your valued feedback, sincerely, Sam Spencer, Motofix.

Rated 5 out of 5 stars

100% satisfaction from Motofix High Wycombe

Just received my repaired Mini Countryman from Motofix High Wycombe....a brilliant repair and a 1st class service received from everyone at Motofix..... very happy !

19 August 2022
Unprompted review
Motofix Group logo

Reply from Motofix Group

Hi Colin, thank you for the 5 stars, glad we delivered a quality repair and a fantastic customer journey. Best wishes Carla Farrell, Motofix

Rated 5 out of 5 stars

Excellent all round

Excellent service, friendly team and brilliant job done. Can’t fault it

24 July 2022
Unprompted review
Motofix Group logo

Reply from Motofix Group

Hello Claire, thank you for the 5 star rating, all the best, Sam, Motofix.

Rated 5 out of 5 stars

Great service

Overall I found your company carried out my repairs very well, car is as good as new and I have no complaints. Your staff were very helpful and informative. The repairs took a while but with the supply issues these days I understood the reason. Very well done.

23 July 2022
Unprompted review
Motofix Group logo

Reply from Motofix Group

Thank you for your valued feedback Paul. Warm wishes, Sam Spencer, Motofix Accident Repair Centres.

Rated 5 out of 5 stars

Great service, lovely people!

Professional service from start to finish. Highly recommended.

20 July 2022
Unprompted review
Motofix Group logo

Reply from Motofix Group

Hi Janet, so pleased to hear everything went smoothly, thank you for the recommendation. Sam Spencer, Customer Service Manager, Motofix.

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