Motor Class Reviews 

Bought an M4 off Callum at Wigan motor class,gave me a good trade in price for my golf r ,kept me informed every day until pick ,real easy smooth experience,very recommended,Callum was great

Where shall I start ....A couple of weeks ago I phoned up on a Tuesday morning to book a Sunday appointment as I'm 145 miles away and was visiting friends ( as its only pre bookings),was told someone would contact me during the day...5.30pm still no call so I call back ,same gentleman answered and said sorry I'll chase it up ,gave him my email and phone number ....didn't hear anything all week so Saturday comes ,thought Ill leave it till about 1 ish ,calls then and guys said oh we've not got you down but its not a problem ,ok i said ...5 mins later he calls me back and says which one was it as they had two hahaha ok I told him..Sunday comes I'm waiting in the showroom ,I get completely blanked ,no I'll be with you in a minute..another lady customer walks in standing near me also waiting ...sale guy comes out and goes straight to her and says how can I help ,again I was blanked ...she very kindly says I think this chap was first .....So the car ,youve had it since March,it was filthy ,not even washed unlike I dare say most of the others ,it was like an ugly duckling ,but I did like the car ...was given a fair offer price for mine ,so I'm stopping in Manchester for a few days ,so on Tuesday I pop back into the showroom ,find the car show my friend and we both agree if we can get it for a 1k less then its a done deal (car still hadn't been washed)...31k car this is ....anyhow guy says he'll speak again to his manager and call me back the next day ...that was 9 days ago and still no call,So I email Alex on Tuesday asking if he'd had chance to speak ...still no reply from him 4 days later.. My friend called them yesterday on my behalf ,their reply once someone actually answers the phone was they would call me today (Friday) at 20.32 Im still waiting and the car is still for sale .....Guy's what you playing at ??I see from another review that they were treated similar ...no one answers the phone ,your follow up stinks and its another sale you've lost ... I've had an email from Leo in Audi Harrogate today pointing out a car that's just arrived in the group ,thought it might interest me ...we've not spoke for 6/7 weeks and he still remembered ...that's proper customer service ,I suggest you contact him and see how its done if you want your business to survive

After contacting Matt at this garage for details about a car and a viewing, he seemed very vague to disclose any details. Despite arranging to view the car with Matt and a 5 hour round trip, when we arrived at the garage the car was no where to be seen. We were told by Matt that his Dad, the accounts manager at the garage, was out driving the car to an emergency foot operation appointment. We were told to wait and he said he would go and get the car. We waited half an hour and he turned up in the car which was absolutely pitted with dirt both inside and out and had several deep scratches and marks. When I asked why wasn’t the car at the garage and prepped ready, when they knew I was coming to view it, Matt got defensive and replied ‘It was an emergency appointment’. There are several other cars his Dad could have used in the garage. I can only describe the customer service from this garage as diabolical. To travel this far and to be met with this shocking service with not even an apology from Matt is ridiculous. Considering we had travelled there with intentions of purchasing the car, the state of it was embarrassing. The garage must have a good turnover to be able to afford to lose £26,000 within 30 minutes. A total waste of a days holiday off work and £70 in fuel. Don’t waste your time with this garage.

Very easy to deal with Motorclass from start to finish with Dane. Lovely selection of cars reasonably priced. Loving our new car. Would definitely use again

This is meant to be a personal/honest review of my experience for others to consider...

I've purchased nearly 50 cars in my time - Motorclass is not all it's cracked up to be in my personal view from a service/experience perspective. I'm not sure you would be wowed if you spent big money at Motorclass as it feels like a very average dealership/purchase - all very standard service. I've had much better experiences when spending 60-120K, i.e. car reveal, flowers for my wife, detailed car overview on handover etc. This felt just like a normal transaction.

We purchased a nearly new Range Rover Velar from Motorclass on 15th Jan. Dealing with Warren was smooth, painless and everything was pushed through nice and quickly.

This was a remote sale and the car was advertised with 1500 miles on Autotrader, Motorclass website and on my documentation for purchase. When I picked up the car it had 525 miles more on it, which is very disappointing. Motorclass are not a small outfit and you expect things to be as advertised. They did apologise and viewed this as a simple accident and trivial, whereas I found this to be a misrepresentation of the car and misadvertised. We believed we were paying top price for a car in the 1K mileage range. As an example in the current climate, the exact same model, but different colour car with 3K miles could be had for £2500 cheaper, so mileage does make a difference in the sale process (albeit Motorclass believes not). Over a quarter of the cars on their website 'appear to be' rounded up from a mileage perspective so this could be a common mistake. **I WOULD ADVISE VALIDATING MILEAGE BEFORE PURCHASE** Motorclass did offer to take the car back a week later, which is fine, but not what I was looking for. In reality, we just wanted them to recognise the mileage concern as non trivial. An offer of £50 for a meal or something similar would have been a nice gesture to recognise the mistake. I'm not sure this level of service is something that would even cross their minds at Motorclass as it appears very 'sausage factory'.

The car condition was as stated, bar scratching all around the number plate where the plates had been swapped to Motorclass plates. I agreed to sort myself at my own cost with a professional detailer as they had no one who could attend to it. I found the first hard use of the brakes on the journey home created a very bad brake shudder. This was a concern on a nearly new car and a disappointment on a new car pick up day. Luckily by Sunday this had rectified itself with intensive braking on several journeys.

In summary - Motorclass have now adjusted the mileage on my documentation, which is welcomed. Warren the salesman was friendly, attentive and was good to deal with. Matthew (sales manager) has rang me to apologise and seems a nice chap. We do like the car, but for some reason I still feel upset by the experience and mileage issue...