Motor Fuel Group Reviews 

Big thanks to the Customer Service Team! Super helpful, friendly, and quick to sort everything out. Made the whole experience smooth and easy. Really appreciate all the effort you guys put in!

They use ECP for parking who are a nightmare. Was a queue for the jet wash which meant I was on site for over 30 minutes (only by 11 minutes). Got a parking fine. Took a while to sort out, but once got a response from MFG the rep Maryam was very good in getting in sorted. So 1 star for ECP and MFGs slow response to initial contact (including being too slow for a Subject Access Request), but 5 stars for Maryam.

crap. they have raised the price of air, but not stated this on pumps. a digital card reader on the top right of air pumps can't be seen, showing £1.50, but the £1 price remains front and centre of the pump. deceptive rip-off artists. one can se why mfg is so poorly rated. YUK

Horrendous, mfg should give it up and maybe consider a scrap yard group, at least then they’ll be an excuse for nothing working and the area looking a dump.
Pay at pump never worked, jet washers always spraying water everywhere but the car if your lucky it does not take your money and not switch on.
The cashiers are NEVER bothered. Then today I’m playing musical cars to find a pump that’ll work. Sort it out

Fair play to them. They took my complaint seriously and addressed my concerns. Can't fault them.

Purchased petrol at MFG ,buntingford,amount £14.35,paid with card,no receipt taken,on my bank statement £40 pending payment,after a week this pending amount was taken from my account,what a safe way of being dishonest,I complained,their words,we run after you but you drove away,they refunded the difference and apologised,I think it’s attempted fraud,and should be dealt with.I am now watching my statement daily,see if the refund has gone through ,would not use this station again.

MFG provided a professional and courteous response following an erroneous parking violation at Tabley Hill. The support received was excellent and the staff couldn't have done more to assist us in this matter.

I have recently experienced immensely professional and supportive assistance from the Customer Care Team of MFG. Their speed of response to my concerns, their understanding of my predicament and their professional handling of my issue and subsequent resolution of it was a joy to see. I would not have any reservation in recommending their services and support to others should customers find themselves in a similar situation as I did with regard to dealing with an unfortunate PCN Notice at one of their sites. Thank you MFG for your professional help and support notwithstanding your polite and respectful correspondence style.

Every member is rude af and their customer service skills are awful

⭐☆☆☆☆

Be warned — Motor Fuel Group took £100 pre-authorisation from my account for fuel on 6th September and I’m still waiting nearly a week later to get MY money back. My fuel cost £6.17 for a jerrycans worth of petrol for the lawnmower, yet they think it’s fine to hold onto £100 of my money.

It’s disgraceful, inconvenient, and frankly unacceptable. If this is how they treat customers, I’d seriously think twice before filling up at one of their stations.

The following companies use the motor fuel group:
Morrisons
BP
Shell
Texaco
Esso
Murco
Jet

I rang my bank but they can’t help as the transaction is pending, so I rang motor fuel group and they said they can’t help either because it’s pending. They have something seriously wrong with their finance system. Once the cost of £6.17 cleared the pre-authorisation charge should have been returned to my account.
The person I spoke to refused to put me through to a manager.
They should not be allowed to take £100 for pre-authorisation! It’s absolutely disgusting.

Today I forgot my wallet at home so had no means to pay and yes 100% my fault. What i did not appreciate was being spoken too in a rude manner. I explained my situation to be told "I'm not interested"
I was called brother and mate which i fund rude as a man of 55.
The staff also try to intimidate you saying how you have broken the law and they will get the police. As an ex police officer I most certainly know this was not the case and anyone not knowing the law will feel intimidated by the staff. Maybe the staff should be re trained i how to interact with people and actually know the law before quoting it. I will not be using any MFG Company in future as the whole interaction was awful

I ended up visiting the Telegraph Hill branch whilst on my journey and couldn’t fault it at all. The staff (especially a gentleman named Rocky) are so friendly and welcoming that I have now stopped several times and make this my preferred place to get fuel whilst on the road. The shop is always clean and well stocked and I’ve thankfully never had an issue.

If I could rate this dire company it would be zero not one.
Purchased some Calor gas, given wrong bottle, so called their head office put through to some overseas pleb who said to return back to Morrisons Petrol station for exchange.
On arrival given excuses that they couldn’t issue a replacement or refund as their head office must email station to authorise this.
Obviously lies as their customer services didn’t mention this at all!
I will never use a Morrisons station again obviously consumer rights were on my side but they just kept putting obstacles in my way to gain a refund or replacement!
They need investigating and Morrisons should be ashamed selling their stations to MFG… more like Motor Fraud Group…

On 24 February 2025, I filled up at the Morrisons-branded Nantwich forecourt. I attempted to pay, but due to a cashier error, the transaction failed without my knowledge. Months later, I received a penalty notice from Fuel Guardian (part of MFG) demanding £87.50.

Although they eventually admitted cashier error and refunded the penalty, they refused to offer any apology or goodwill gesture for the stress caused. Their communication was also very heavy-handed.

Customers should be aware that many Morrisons-branded forecourts are operated by MFG. I recommend checking MFG’s own reviews (Trustpilot currently shows a rating of around 1.5 stars) before deciding to use their sites.

Based on my experience, I will not be returning or using any forecourt operated by MFG.

TERRIBLE, I’m a cab driver which has an electric car I was stranded in their stations with only 6%, I couldn’t get it to work which I then called customer care and a very rude and spiteful individual called BEN was not helpful and also closed the phone on my face, MFG you should be ashamed for have such employees, you have lost your 2 year customer who was charging everyday.i asked him if he could charge it from his end and he didn’t even care to every time i tried to speak he kept speaking over me and called me rude for trying to speak, i felt bullied and humiliated.

Went to the Morrisons petrol station Riversway Preston run by this company. They had previously overcharged me for 3 out of 7 items in the shop and after a terrible customer service experience and complaint they gave me a £10 voucher. I used this in store this week put was told by the hapless after 10 attempts to scan the voucher that I could not use it. I asked to speak to the manager - Anna appeared after several minutes who simply said "yes". No introduction, no customer service, no apology for the inconvenience. I then had to guide her through what she needed to do to use the voucher. I have no idea why these staff are running a petrol station. They have zero customer service skills and leave products strewn across the floors when shelf stacking. Please check your receipts when using this store.

Ev charging is nothing but problems.
Barnetby top off the m180 I have tried to charge 3 different evs and every time I have to move to another charger as there’s an error which means £45 pre authorised each time, most recently 3 times I had £45 taken, it’s now been a week and I am still waiting for this to be returned. If you can use another charger station take my advice and do so unless you have a few hundred quid to play Russian roulette with your money

After paying £42.00 on fuel at Morrisons Oldham Hollinwood i explained to the cashier that i could not find my loyalty card and would have my wife deal with it at a later date. after another visit of £30.00 and explaining to the cashier the same information my wife attempted to collect the points on her card. Sorry the machine is broke was the reply from customer service. No problem went to the petrol station, sorry not our problem see Morrisons. Pity you do not have a minus for customer service

Visited Leagrave, Luton last Saturday evening and I was impressed by how clean the site was (not surprising really when I saw how hard the young guy running the site was working!) I was recharging and, again, the charging bays were very clean and tidy, charger worked perfectly first time and speed was pretty good (between 55 - 105 for most of the session). Pricing is an issue for me though - kW/h for charging and the ‘meal deal’ price was almost twice that of a typical Tesco!! All in all though, a pleasant experience setting me up for the drive back to Lancashire.

Great customer service!!