Had a habitation check today. Dealt with very efficiently by Steve Hodgkins who phoned and explained some extra work that was advised. I was kept advised of the work done and collection time.

The centre is excellent and the staff are helpful, easy access from the motorway and lots of space in the grounds.
Have not had any experience of the service side so I couldn’t comment on them but up to now its been total satisfaction.
Not satisfied with the vehicle I purchased and would gladly except my cash back but the centre and Frank are outstanding.
With regards to the Carado totally disappointed firstly the quality not good at all who else but incompetents would release a new vehicle without fitting a smoke and carbon monoxide gas alarms. Who on earth would design a waste tap that one has to get under the vehicle to release the waste water, the light switches are placed in awkward places, toilet far too small a vehile of this price with no radio fitted the televisio is of low quality bad sound and the pull out bracket I feel sure is out of an old military truck, the design and quality are of a low standard and the promise to ring you back is a laugh, think hard before buying a Carado,

Vehicle was ready for handover as arranged, handover fairly comprehensive. There were a couple of issues that the handover highlited, one down to me and one to the handover. All sorted easily.

Friendly, knowledgable staff, quick turn around on trading and buying new vehicle.
Very helpful when had teething problem with auto gearbox.
Great experience so far.

I have been a Travelworld customer for a number of years. Their front-desk has been something of a revolving door, with service advisors of variable quality joining and leaving within a matter of weeks or months.

For my last visit, I was looked after by new Senior Service Advisor, Steve Hodgkins. Steve is like a breath of fresh air, bringing to Travelworld the benefit of many years experience in the automotive industry. He is friendly, efficient and obviously concerned about the customer experience - something that has not always been the case. Steve also answers emails within a reasonable period - again, a first for me in dealing with the after-sales team at Travelworld.

My concerns about the quality of the work carried out in the workshop are unchanged but, as long as Steve is there, I at least feel as though I have someone that will work on my behalf to have them resolved to my satisfaction.

The service and MOT were done. The service team said they would call me to update progress and when to pick up the vehicle but they didn’t. I phoned to ask when it would be ready! Also the service was very expensive with the biggest part of the bill being labour!

Still having to check it back in with your service team you have had the vehicle in your work shop for over eight months now and still have the same issues with it from day one it’s the worst thing I’ve ever experienced in spending 200.000 pounds of my money

Very helpful staff and great service

A real pleasure to visit Erwin Hymer in Stafford. The products that they sell are real Quality with the customer service to match

Things were going really quite bad in my dealings with this company and I would normally be giving 1 star BUT, Rob stepped in and turn it around and sorted ALL my problems out. Rob made sure everything got sorted and ended up with a successful outcome. I will say I was put to significant inconvenience and experienced a lot of the issues you can find posted here. However, I agree with one fellow review, that when things go wrong or aren’t as expected that is when service support and empathy are so important. Trust does take a long time to rebuild. My long term faith and relationship with Travelworld is also being rebuilt thanks to Rob who turned me from being a very unhappy customer to one who will return to Erwin Hymer in future. I hope to be in a position to increase my star rating to 4 or 5 starts moving forward if things continue to improve.

Rob and the service team were so helpful in arranging for my new awning to be fitted before our holiday. Great service from the whole team. Thanks so much.

after picking up are camper we went for long weekend found water on the floor and in door under sink the tap was leaking so called service department two calls over a week ago was told someone will call back still waiting had to turn power off and go home but needed it last weekend so called a plumber out he got a tap and fitted it still waiting Erwin Hymer centre to call back they said could take 4 weeks to get a tap local plumber gets one overnight not good not had 3 weeks and that's what your told woman said service manager will ring back sales guys where very helpful

I think the sale process was quite slick, little disappointed with some of the paperwork issues and the handover was not at all anywhere the level it should have been- problem is you don’t know what you don’t know until you need to know, and a week later driving in 32 degree heat in southern Europe and ur not sure how heating / ac works, or why heat is sifting from rads so hab area actually warming rather than cooling is frustrating

Excellent service throughout the whole process...special mention to Howard for super tips

Dirty hand prints left over cupboards’s and van not washed after paying £600 for a damp inspection/service to keep motor home in warranty

Good service as usual all items attended to.

Friendly, helpful, polite & courteous staff.
In a spacious showroom environment