Motorola Reviews 

Moto g play is easily hacked especially with Google at the helm worst phone I've ever owned no use in contacting Google or moto because neither will respond

Do not buy a Motorola phone!!!!

The features are bad
The features are illogical

Do not buy this phone old.

It is the worst phone on earth.

You can copy text messages and forward them.
Sending pictures is a huge problem

Don't buy this phone

BR
Flemming Birk

Do not buy Motorola razr absolute garbage phone The screen after one week started peeling up off of the digital board then it goes into a reboot mode that lasts for days and then the trim molding started popping off today just popping off I've had Motorola phones for 30 years I'll never buy another one The worst warranty I've ever seen in my life and their customer service is just straight up stupid

After some 20 years with Motorola we wanted to buy some new Motorola phones.

This is the email we sent the customer services of Motorola and Lenovo

------ Start of our email to Motorola and Lenovo-------

Hi technical wizards of the phone world at our favourite company Motorola!

I want to buy 2 x Moto G85s please.

I have used your Motorola 'contact us' form and had no reply.

This is my second attempt!

I have phoned your Motorola support team - twice - who said they will escalate the problem.


This is my problem ...

I use your site and find 3 lovely colours of your beautiful G85 model.

I press 'Buy Now'.

I see more details but can only find 'Notify me' to select.

When I press 'Notify Me', nothing visible happens.

Is it me?

Apologies if I have not done something right as I am 76 and have been using your great phones for 20 years ish.

Currently I am without a phone having given mine to my 92 year old step father at the weekend - he loves you too.


So what to do?

If you contact me AT ALL / EITHER WAY by end of play Thursday 9th October 2025 I shall be delighted to consider looking at Motorola products. (NO texts or calls please as I do not have a phone!) Email is good - please see below.

If I do not hear from you, then I will have to look at those Samsung things or the ones that begin with 'X'!

Come on chaps!

Get in a team huddle and give old Pete and his beautiful wife Nora a reply so we know where we stand.

It is not a problem if you are not selling them - that is your prerogative.

In that case perhaps you would be good enough to tell me what you consider to be your best offer for about the same price.

At my age we don't do videos, action shots, games or movies.

We do like to phone, text and one of us uses facebook!

Look forward to hearing from you and continuing to be your friends for many years and phones to come!

Lots of love and ringtones.

------ End of our email to Motorola and Lenovo--------

A pleasant enough plea I would have thought.

And here is their reply ...

------ Start of the reply from Motorola and Lenovo----

----- End of of the reply from Motorola and Lenovo----

Yep.

They could not be bothered giving us a reply.

What a shame.

Still there are plenty more sellers out there and I am afraid Lenovo and Motorola will no longer be on our Christmas list!

Just saying!

Their pricing is a moving target and often make deals by offering additional trade in value.

Their trade in partner Phobio returned my phone in error. I've worked for hours with Motorola's offshore customer service to no avail.

I'm out $200 and nothing will be done by Motorola or Phobio.

Shoutout to Casey in the Executive Command Center for being one of the rudest employees I've ever encountered.

Sorry to join the negative pack, but yes, I will Never buy Motorola again. I feel so let down by customer service (like some nerdy guy in my basement doing radio shack 60s guesswork and yes rude..) ... That i am beside myself to write a description of the issue and next steps beyond their Totally Worthless answer ... The dreaded Hard Reset.

Never received the goods I ordered. Lost my money. this company uses unethical business standards. One of my worst ever decision in life was to buy a Motorola phone which never came. It's been one month at the time of writing this review and no sign of my refund. Please stay away from this company if you love your hard earned money.

I am purchasing the Motorola Phone g35, offline from shop nearby me. Phone was work properly only 1 week and then it will heat up and hanged very much, I reset the device then it will work 1 month properly, and after 1 week phone is switch off simultaneously and not on, I think it will be discharge so I plugged in charger and try to switch on the phone but phone was not switch on. I gone to the shop where I have purchased this phone. He told me to the he was not change the device but the phone is under warranty, so I am going to service center, there he said that motherboard of phone is fault and it will take 5,000 rupess to be repaired. My money and time both are wasted, so I prefer all to not purchase the Motorola phones instead buy phone of other brands.

A terrible level of after sales service. Phone developed a fault so contacted Motorola. An in-warranty repair was arranged. I received nothing from from their authorised repairers (Assurant) so contacted them again. I then received the delivery labels via email.
Sent the phone, short delay in it being delivered to Assurant but now its status is stuck at "Repair in Progress" and beyond when they claim they will return the device.
So, I contact them for a third time to find out why there's a delay - "I haven't a clue". They'll escalate it and get back to me. Guess what... nothing.

Without a phone and getting absolutely nowhere with them.

Don't waste your money on a Motorola Moto 13. I have one, its slow, badly designed, clunky, poor battery, and constantly "freezes". Pay a little more and get a real phone.

Bought phone from John Lewis g85 would not work properly took it in to them they were unable to resolve the issues the unit kept switching of intermittently went back to JLewis Southampton tech left it with them,still problems they don't have a clue the product was only £185Binned it and now using my old I phone.Rang Motorola customer service they don't get back to you.

Motorola is the worst phone I ever had , even the big first phones better than anything Motorola can put out , I called to let them know the phone got so hot and cord it left a big blister on my palm , then the guy hung up , I called back a after 90 minutes says I can replace but it is going to cost you , why do I have to pay when your phones are garbage, everyone says I sounded under water , kept dropping, among getting burned . I would never waste a cent on another product , phones are garbage and customer service are rude .

Absolutely disgusting customer service for such a big company

Zero if it were possible. Purchased 2 Moto Stylus 5G 2024 Apr 29 2025. Now Sept 10 2025 and one of them no longer stays connected to the internet in our home. Since I purchased one also for my husband I can compare the 2 and assess what the issue is. Our internet is working fine as noted on the other phone and our laptop and PC. No dropped connections anywhere else. Called Motorola and yes they will fix the phone but it will be gone from my possession for about 2 weeks counting shipping, repair time and shipping back to me. Since we have no land line this is not acceptable. I asked for a replacement or loaner and they refused. What terrible customer service. According to my experience, 1 out of 2 phones work as expected! The service person couldn't not care less about the issue, refused to escalate my call, saying the supervisor was not available, without even attempting, so I asked how do you know she's not available if you didn't even try. She then just kept repeated her canned words as if a robot.
Never again will I buy a Motorola product. I had better service purchasing a phone from China!

UPDATE
Motorola notified me through email that they had already dispatched the phones and could not cancel the order, advising me to refuse delivery. They then inquired whether I had received the phones. I replied by requesting the tracking number, the dispatch date, and the courier, but I did not receive a response from them. I decided to call their customer service, where an advisor confirmed that I should expect the phones to arrive on the same day I was making the call. I requested the tracking information, but the advisor was unable to provide it. The advisor then suggested that I wait until the end of business hours to see if the phone would arrive, and assured me that he would call me the following day.

Two days later, I emailed Motorola to inform them that the phones never arrived, and I didn't receive the promised follow-up call.

Motorola is supposed to be a reputable company, yet they have been dishonest throughout my dealings with them.

It seems that Motorola was never going to send out the phones, leading me to question whether they have become a company that merely collects personal and financial information for sale. I did not expect such behaviour from a well-known company like Motorola, which is disappointing.

Original Review
Motorola's customer service is extremely disappointing. They lack the courtesy to keep clients informed.

I placed an order with them in August, and after a week, I realised it hadn't been dispatched. I logged into my Motorola account, only to discover that the order was still unshipped. I sent a message to Motorola, only to be informed that my order was on hold because the courier refused to deliver it due to my first name being listed as just my initial. I called Motorola to provide my full name, expecting them to keep me updated, but once again, that did not happen. After supplying my details, I anticipated receiving the order within 2-3 days, yet Motorola continues to show the order as pending shipment, and they have not communicated the reason for the latest delay. I reached out to Motorola again to request the cancellation of my order, and as usual, they failed to respond.

I wanted to give Motorola a chance after being a loyal Samsung customer for over 30 years, but they have not demonstrated any level of customer care or courtesy. Therefore, I will not be shopping with Motorola again, as their communication is utterly inadequate.

Bought a Motorola Razr Ultra 50 on contract and had no end of issues with the screen protector lifting. The customer service is terrible. They never answer your questions. And how many times does a phone need to be repaired before company takes action and replace a phone that obviously is the issue. STAY AWAY PEOPLE

Id love to say that someone has sorted this

Awful customer services and when trying to return a product you wait weeks to finally get some movement. I am still waiting to return a product weeks after purchasing it.

Motorola use terrible couriers (TNT)

Stick with a Samsung or apple product. They treat their customers well.

Worst phone I never suggest to buy Motorola company mobile. Very slow mobile everytime network issue. After few minutes call automatically disconnect. WhatsApp group call very slow performance. I would never suggest this phone.

I bought my second Motorola edge 40 NEO. I can't fault it as a phone, it was as an upgrade from my Motorola 20 which developed charging problems after just under a year. Just inside of its warranty.
Customer services were a nightmare to deal with. Eventually it was evidential they weren't going to help, despite me initially contacting them within the warranty period, they flatly refused to acknowledge they'd heard from me. By the time I'd escalated the claim, they stuck by their guns that it was then out of warranty.
Despite this, I gave them a 2nd chance with my new purchase.
Big mistake!
Again a beautiful phone, I spent many happy hours on it, until I dropped it in water.
I dried it out the best I could and again it was working well, except the back camera had stopped working. I checked with Motorola and was assured I was within their 2 year warranty, but eh, it was water damage, which they say voided any claim. I would have understood this, but in their glorified advertising,one of their key points is/was that their advanced technology was the phone was water resistant up to 1.5 metres for up to 30 minutes. I dropped into roughly 10" water for as many seconds as it took to quickly retrieve it.
So they are falsely advertising at least. They do not want to know!
Amazon eventually said they would sort it, they sent it away. It was gone for 3½ weeks. I was told they were waiting for a spare part, when suddenly it was returned, not repaired, they claimed it was out of warranty. If that was the case why were they waiting on spare parts? None of it makes sense.
I'd love to own a new Motorola, but I wont. Nor will I buy one from Amazon again. (My go-to shopping venue)
So the moral is don't buy from Motorola, their advertising is false, they don't want to honour warranties.

Support was unhelpful with delivery problems. Refund will take multiple calls.