Banner for Motor Source Group

Motor Source Group Reviews 1,309

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, patience, and professional demeanor, making the car purchasing process smooth and efficient. Many people highlight the excellent customer service, noting that representatives are knowledgeable, provide clear advice, and maintain great communication throughout the entire order process, from initial inquiry to delivery. Reviewers are particularly satisfied with the ease of ordering and the significant savings on products. However, some customers also noted occasional issues with communication and transparency, and a few were disappointed with specific aspects of their order, such as vehicle mileage or fuel levels upon delivery.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the efficiency,... See more

Order

People report positive experiences with the ordering process. Many customers found it easy and... See more

Product

Clients share positive opinions on product, with many expressing excitement for their new cars and... See more

Customer service

Users describe positive interactions with customer service. Customers frequently highlight the politeness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just bought a Cupra Tavascan from motor source group. Dealt with Dave Flaherty who was brilliant. Very knowledgeable and keen to put a Fantastic deal in place. Having never used this type of service I... See more

Company replied

Rated 5 out of 5 stars

Having used Motor Source previously and looking for a new car I went direct to Stephen Freestone who dealt with my earlier purchases. As always he is a pleasure to speak with, super efficient, and he... See more

Company replied

Rated 5 out of 5 stars

This is the second car I purchase through motorsource. I dont normally write reviews but the whole experience with them as been a walk in the park. Easy communication and fast replies to all types of... See more

Company replied

Rated 5 out of 5 stars

I've just taken possession of my new BMW supplied via Motor Source. A truly awesome experience! Huge discount on new, having chosen all the options trim and colour I wanted. The team at Motor Source w... See more

Company replied


Company details

  1. #13 of 98 best companies in Car dealer
  2. #1 of 7 best companies in Audi dealer
  3. #1 of 4 best companies in BMW dealer
  4. #1 of 2 best companies in Ford dealer
  5. #1 of 2 best companies in Toyota dealer
  6. #1 of 8 best companies in Volkswagen dealer

Written by the company

Motor Source Group offers a unique new car programme with exclusive discounts for Emergency Services personnel, including Police, Prison, Fire Service and NHS staff, and also Armed Forces personnel and Teachers. Full range of makes and models available, including Audi, BMW, Volkswagen, Ford, Toyota, and so many more. UK nationwide, UK mainland, delivery available too.


Contact info

Promotion box for Motor Source Group

Save thousands off your new car

New car discounts if you work in the Blue Light community!

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very friendly professional service and…

Very friendly professional service and outstanding value

14 January 2026
Motor Source Group logo

Reply from Motor Source Group

Thank you Sam! We're so pleased to help you with your new car and thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

A great experience so far...

A great experience so far and can't wait to receive my new vehicle. As others have said, it looks too good to be true, but so far seems to be legitimate. The proof will be in receiving the car!!

2 January 2026
Motor Source Group logo

Reply from Motor Source Group

Thank you Emma, we're so pleased to help you with your new car and promise everything is legitimate. Our delivery team will continue to keep you updated and we look forward to delivering your new car too.

Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Great Deal. Steve was very helpful throughout the…

Steve was very helpful throughout the process & price much better than local dealer

23 December 2025
Motor Source Group logo

Reply from Motor Source Group

Thank you Charles, this is great to hear and we're so pleased to help you with your new car. Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Prompt, polite, helpful and good humoured.

First of all, it was the prompt response to my enquiry. Although I had received a lower quote from another company, it was more than matched by Motor Source Group. Everyone has been helpful, polite, good humoured and prompt. I am being informed at every stage of any updates.

18 December 2025
Motor Source Group logo

Reply from Motor Source Group

Thank you for your review David. It's great to hear you have been kept up to date with your ordered and everyone have been helpful. We love to hear this, and are here for anymore queries you may have. Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Just ordered a new car for March

Just ordered a new car for March. Great price - even better than Carwow -and excellent personal service so far, so looking forward to 2026.
I like the fact that the car will be delivered directly from manufacturer to my local dealer.

17 December 2025
Motor Source Group logo

Reply from Motor Source Group

Thank you Alan for leaving us such a lovely review. It's great that you were able to take advantage of our exclusive discounts and receive an excellent service. Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Super service

Had superb service from both Sam and Dave. They answered my questions thoroughly and quickly. Both explained the service and were easy to contact. Dave together a great package and explained what happens next. Although he has passed me on to Amy Dave has said he is available if I have any questions or issues. As promised Amy contacted me today and the great service continues. This is the first time I have purchased a car this way and I can’t think why it took me so long. I will definitely recommend to friends in the qualifying occupations.

15 December 2025
Motor Source Group logo

Reply from Motor Source Group

Thank you so much for taking time to share your review, especially with such lovely comments for Sam, Dave and Amy!

We're really pleased to be able to help you with your new car and thank you for choosing Motor Source Group! Thank you for the recommendations too, that really means a lot!

Rated 5 out of 5 stars

Good helpful friendly service

Good helpful friendly service that found all answers from the dealer if they didn't know them

3 April 2025
Motor Source Group logo

Reply from Motor Source Group

Thank you for taking time to share your review Mrs J. We're so pleased to be able to help with your new car and thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Helpful

Helpful, polite and not pushy

9 December 2025
Motor Source Group logo

Reply from Motor Source Group

We are happy to hear you had a easy, helpful and not pushy experience when using us. Thank you for choosing Motor Source Group.

Rated 5 out of 5 stars

Amazing service from Lewis

Amazing service from Lewis.
Answered all questions, fast replies to emails. Very pleased.

4 December 2025
Motor Source Group logo

Reply from Motor Source Group

Thank you, this is great to hear and we're so pleased to be able to help you with your new car too. Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Stephen was very helpful and very fast ordering my jaecoo. He let me know what was happening every step of the order. Now just to sit and wait for the car to arrive. Thank you motor source for being so great

3 December 2025
Motor Source Group logo

Reply from Motor Source Group

Thank you for sharing your thoughts Kat, Stephen will be pleased to hear you found the process simple and easy to order your new Jaecoo. Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Huge discounts and hassle free transactions…

This the second car I’ve bought from Motor Source Group in a year. Their service has been excellent and far more attentive than the main dealerships. And of course the huge savings off list price for the identical car, which the main dealerships just cannot match. Thank you for a hassle free and seamless transactions…

25 November 2025
Motor Source Group logo

Reply from Motor Source Group

Thank you so much Naveed, we really appreciate you taking time to share your review and lovely comments for our team. We're so pleased to help you.

Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Great service .Everything explained

Great service .Everything explained, by an extremely polite and concise customer services representative .
In my view , they are the tops for the supply of new vehicles to Blue light workers . This is the 7th vehicle supplied to me and family members . Enough said !!!.

26 November 2025
Motor Source Group logo

Reply from Motor Source Group

Thank you so much Robert! We're so pleased to be able to help and support you and your feedback really means a lot to our team too. Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Helpful and professional.

No pushy in any way. Lewis was very helpful and professional in his dealings with me.

21 November 2025
Motor Source Group logo

Reply from Motor Source Group

Thank you Eric, this is lovely to hear and we'll be sure to share your feedback with Lewis too.

Thank you for choosing Motor Source Group for your new car!

Rated 5 out of 5 stars

Very helpful service

Just ordered my omada 5 today
Have been speaking to Dave for a couple of weeks .
The service from Dave was absolutely
First class and found him very helpful.

20 November 2025
Motor Source Group logo

Reply from Motor Source Group

Thank you for your fantastic review! We're delighted to hear that Dave has been able to support you throughout the process and that you found his service helpful and first class. Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

A Hassle-free Experience

Easy to contact. Stephen provided prompt, up to date info regarding my Lexus request.
I valued his clear,logical advice on my proposed purchase and went ahead with my order.
Motor Source is so easy to deal with and your years of experience makes the process hassle-free.

19 November 2025
Unprompted review
Motor Source Group logo

Reply from Motor Source Group

Thank you so much for your kind feedback! We're delighted to hear that Stephen was able to support you with clear and helpful advice throughout your Lexus enquiry. We’re proud to offer a smooth, hassle-free experience, and it’s great to know our expertise helped make your purchase straightforward. Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The process was made very easy with excellent communication. The most competitive prices by a mile. Thank you to Stephen for taking the time to keep me informed and guide me through the process. Highly recommended.

17 November 2025
Motor Source Group logo

Reply from Motor Source Group

Thank you Paul, this is great to hear! We're so pleased to help with your new car and make everything easy with supportive service from Stephen, and of course save you money too! Thank you for choosing Motor Source Group.

Rated 5 out of 5 stars

No hard sell

No hard sell. Lewis was very knowledgeable and answered all my queries. A pleasure to do business with.

14 November 2025
Motor Source Group logo

Reply from Motor Source Group

Thank you Roy, this is lovely to hear and we know Lewis will be grateful for your comments too. Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Communication excellent so far now…

Communication excellent so far now waiting delivery

13 November 2025
Motor Source Group logo

Reply from Motor Source Group

Thank you for sharing your review David and we're so pleased to help with your new car. Our delivery team will keep you updated as your order progresses and we look forward to the delivery of your new car too.

Thank you for choosing Motor Source Group!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look