MOTOS GARRIDO Reviews 

Reply from MOTOS GARRIDO

Oct 1, 2026

Hello,

We are sorry that your experience with us was not satisfactory, and we completely understand your frustration after finding out that the helmet you ordered had such a long expected delivery time.

In this case, there was a stock availability issue on our website. The helmet was not physically available in our warehouse and, once we confirmed the expected delivery date with the supplier, we contacted you via WhatsApp three days after your order to inform you that the estimated arrival date was March.

We acknowledge that the product should not have appeared as available if we were unable to supply it within a reasonable timeframe, and we apologise for the inconvenience this caused.

Regarding payment, online orders are charged when the purchase is completed, as is standard in our online store. When you requested to cancel the order, we processed the cancellation and the corresponding refund.

We also apologise for the communication difficulties you experienced when contacting us in English. Having an English version of our website means that we should also make every effort to assist international customers properly, and we understand your disappointment in this respect.

We are working to improve the accuracy of the stock information shown on our website and our communication when this type of issue occurs.

We are sorry that on this occasion we were unable to provide the service you expected.

Kind regards,
Jorge
Motos Garrido

Reply from MOTOS GARRIDO

Oct 1, 2026

Hello,

We are sorry that you were disappointed with the outcome of your warranty claim, but we would like to clarify how these cases are handled.

At Motos Garrido we process a large number of warranty claims for our customers and we certainly do not disregard them. When a product is submitted under warranty, the case is assessed to determine whether the issue is due to a manufacturing defect or to use, wear or external damage.

If the problem is confirmed as a manufacturing defect, it is covered under the corresponding warranty. However, when the assessment determines that the damage is the result of use rather than a manufacturing defect, unfortunately it cannot be covered as a warranty claim.

In your particular case, the claim was not accepted as a manufacturing defect. We understand that you may disagree with that assessment and that the outcome was disappointing, but this does not mean that we do not care about our customers or that we do not provide warranty support.

We manage warranty claims regularly and always try to assist our customers throughout the process, although unfortunately not every claim can be approved.

Kind regards,
Jorge
Motos Garrido