Everything was great. The package The package from Italy to Ireland arrived in 3 days (shorter than a local purchase). I recommend this store. I will definitely use it again. Great communication with... See more
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Review summary
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Reviews shaping this summary
Your service was excellent. I contacted several Moto Guzzi shops here and in the UK, and it was very disappointing. The eBay order from the UK sent the wrong injectors, and finally refunded after man... See more
The product (left mirror for a Moto Guzzi v7 850) is excellent. shipping to Germany was fast, the proces of ordering was straightforward.
Parts for the scooter came after just few days, very fast delivery to Croatia. Price, service, quality = 5 stars!!
Company details
Written by the company
Accessori - Ricambi per la tua moto e il tuo scooter
Contact info
Via Manzoni 7, 20019, Settimo Milanese, Italy
- 0233599679
- https://www.motoshopitalia.com/contact
- www.motoshopitalia.com
4.8
Excellent
462 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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I live in the states and ordered a few…
I live in the states and ordered a few plastic parts. Cost to ship from Italy was extremely reasonable and got them under 10 days. Heck it may even be 5 days. I really dont leave reviews but I doing this to tell all those in the US it was great, They also take paypal which I was really like. I will order from them and seems to carry parts not found with other online stores.
4 August 2025
Unprompted review
CDI order / compatibility
I ordered a CDI unit. In website it was compatible thru 2008-2012. It was not. I confirmed this via videoclip to Motoitalia. And later actually got a matching number CDI , from 2011, what
Worked perfectly. Asked for a refund, as 2012 CDI isn't actually compatible,.been waiting an answer for days at the time. Very slow customer service and not very helpful either, and the return process isn't easy either.
After their response here, I have to add, they would not arrange free return of goods as MasterCard advised me to ask, and then declined refund , I have this written proof as screen capture. Well, my luck is I used mastercard with this purchase, and after they saw answers from motoshopitalia, they refunded me in full.
30 May 2025
Unprompted review
Reply from MotoShopItalia
The code provided on your original CDI is the same of CDI shipped from us so is not possible that was not compatible. Maybe can be defect and there's 2 years warranty cover.
We have answer at your return request in 1 working day and we provide simple instructions to ship back the item but you until today you have not done...
ITALY to UK in eight working days ⭐⭐⭐⭐⭐
Needed a Motobatt MHTX16 for my GSA1250 and there wasn't any in the UK so Moto Shop Italia came to the rescue! Duty and import fees are all in the price making it a fantastic service from start to finish. Mille grazie 🙏
29 May 2025
Unprompted review
I am very disappointed! Scam?
I am very disappointed, I ordered a helmet, it never arrived. They put the blame on me... don't take action, and I am left with no assistance, no refund, no help! Was it a scam? I don't know! I can't recommend, if something goes wrong, they don´t care!
16.4. new update: got insulted for rating them here, and still no refund!
15.5. new update: Creditcard opened the case... I got my refund
21.5. new update: So yes, the money is back. But here's what never arrived:
An apology
A single word of regret
Any kind of goodwill or gesture
And customer service? Sadly, that never showed up either.
To make matters worse, I’m now being threatened with legal action by the CEO — because I dared to share my experience publicly here..
The helmet never came.
The help never came.
And the customer focus? Also never delivered.
6 March 2025
Unprompted review
Reply from MotoShopItalia
Mr. Sebastian Nitsch,
you ordered a helmet, and we shipped it promptly with DPD courier. After a few days, it was marked as delivered with your signature. You then reported that it never arrived, and within one business day we replied to your email and provided immediate assistance. Once the courier accepted our claim, we immediately refunded both the helmet and the shipping costs on our own initiative — 10 days before your credit card claim.
To demonstrate our commitment to assisting you, you were always copied in all email correspondence with the courier and their replies. When the claim was accepted, we still apologized even though the issue was certainly not caused by us. We truly regret the frustration you experienced and we always tried to maintain a constructive dialogue. Nevertheless, you continued to insist that it was entirely our fault, that we had done nothing, and even that the refund was only due to your credit card claim.
For a small company like ours, people are important, and reading this review is truly disappointing. One of our managers also spoke with you again, telling you that you were free to share your opinion (even a negative one) but by reporting the actual facts. You refused once more to correct them.
We will always defend our company’s reputation when faced with inaccurate or misleading claims.
Very good service
Very good service. My wife loved a special helmet and they managed to get it and sent it to her from Italy (Milano) to the Netherlands (Amsterdam). Happy wife, happy life. Well done MotoShopItalia !
6 June 2024
Unprompted review
Non-genuine parts
Just bought a Tenere 700 mirror. Part is brand new, but the mirror is not well made. Has gaps in plastic frame, so if the mirror will not fall then it will fail because of water etc.
The seller could indicate that this is not a Genuine part, otherwise, I have no problem ordering it on Aliexpress myself.
14 May 2024
Unprompted review
Reply from MotoShopItalia
Hello Simonas,
we are sorry about problem with our produtc. All items that we sell has 2 year warranty so you can open a RMA from our website and it will be substituite or refund. But you haven't been contact us or open return, only had leave a review...
On our website is ever clearly indicate where part is genuine or competitor, maybe you has no read carefully but sure you remember that you had pay over 70% off than genuine Yamaha spare part.
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