MotoSport.com Reviews 

Had a great experience with motosport.com Great customer service. They had only 1 Akrapovic titanium exhaust left in stock. Customer service helped verify that instead of authorizing an order for an item they didn’t have like a previous website I dealt with. Item shipped that same day just as advertised, and it actually arrived earlier than the posted ETA. I also got 45$ to spend on their website. I will definitely be shopping here again.
-Josh

I recently bought a set of tires for my Yamaha FZ09, tires Pirelli Rosso, I got them on a great deal and shipping was very fast too, my first purchase with them and no complains at all, will buy more in the future since their prices are pretty good.

Annoyed price changed and shipping is taking longer than told. Also, shipping only clarified for 2 of 3 items!

Cheaper but would rather pay extra for faster & more accurate service.

It's terrible customer service charge your credit card twice and then try to make up some story that it accidentally happened After 3 days of calling I finally got it Figured out And they say they can't update your email unless you place another order with them That's the biggest sh%$ story I ever heard

Absolutely incredible customer service and very fast shipping. I've bough around 10 items from them in the last 3-4 weeks and while I've had to return/exchange a few (nothing as a fault of motosport) they have gone above and beyond to make sure that I am taken care of. They have been very quick and responsive and they make returns incredibly easy.
I bought some items for my motorcycle from 2 other online stores recently and customer service for both of these companies was horrible. No communication, very difficult to return or cancel items.
Going forward, I will be purchasing all of my moto parts and accessories through motosport.com

Installed a oil pump purchased from Motosport in July 2021 and it had failed by October. OEM part. Said they wouldn't replace it because it wasn't Installed by a dealership. They do not have a disclaimer that states this information about OEM parts. Who do they think they are selling these parts to?

I bought a chain from them and I didn't have any issues. After that I ordered another chain then realized the one I had will work length wise after cutting it. Sent it back no problems at all. I guess be careful using the site judging from other reviews it seems they have issues with stock and customer service.

The short story is that I tried to buy a motorcycle exhaust, and had to cancel my order after getting jerked around.

The site claimed it was in stock, and would ship within a day. Several days later I got an email saying the item was on backorder. I had to call customer service who told me it would be another 10 days before it was in stock and would ship. I explicitly asked if it would be able to ship the same day it arrived in their warehouse, to which the rep lied to me, and said it would. When it didn't ship, I contacted them again, via email, and when that was a canned response, I had to use their website chat.

The chat rep told me that they had the item, but I should "check back" at the end of the week to see when it would ship. Forget that. The item was already over 2 weeks late. I'm not going to check back in the HOPE that it MIGHT be ready to ship. On top of that they over charged me for the other item in my order.

Motosport e-gift cards are rarely sent. Every time I buy one I have to call to get the gift card number. Today when I called they blamed my email even though 3 years ago an employee told me they're aware of their problem with e-gift cards. So apparently they never fixed their
e-gift problem because it's easier to blame the customer. Not cool.

Ordered OEM KTM parts online, UPS never delivered package. Made claims with UPS but could only go as far as I’m not the shipper, informed MotoSport about it. That next step should be from the shipper. UPS did their own investigation and could not locate package. MotoSport Customer Service replied at first then ghosted me. To be fair my other purchases online did arrived and were good deal. Looked somewhere and found KTM world, ordered most of the lost parts and got it. My advise for OEM KTM parts, best to go to KTM world. Priced lower than MotoSport and with EXCELLENT customer service. Night and day difference.

lots of problem i encountered in moto sport..1stly they double charged me with an item i bought and 2nd delayed products 3rd customer service sucks and wont reply to ur concerns!!!

Called and talked to Dan Beloit to try and get a price-match on some items. Employee "price-matched" and went $160+ over on order, then instructed to follow-up with Customer Service with any questions. Called to obtain further clarification, and was treated extremely rudely by responding customer service agent, who told me to 'just call back and speak with Dan' who wasn't going to be back in office for a few days. No further discussion to be had.

Just looked at a header I was going to buy now cuz covid they raised the price over 200$ more then before bull$$$$ don't order I have lots of friends that I told they don't order they them hope u will make right choice

Same as everyone else. Shipping problems. Never got my package and they won't respond back

It always sucks when one of your favorite stores changes for the worse. Motorsport.com has gone downhill in 2020. I have used them for over eight years, and I really don't want to anymore. Their customer service has gone downhill quickly. They do not address my problems. It takes numerous attempts to resolve an issue. Their shipping has started taking way to long. They won't let me post reviews addressing their problems. I recommend Partzilla.com!

Been a customer for over 12 years when I started they were great. Now when there is an issue they blow you off!!! I ordered a pair Thor Fast Boyz pants and jersey on 16 May they shipped on 19 May UPS tracking shows on 23 May they left La Vergne TN on their way to USPS in Jacksonville AR 6 hours away. Today is 27 May and UPS still shows them leaving TN!!! USPS tracking says they are still waiting for it and UPS is not showing they gave them to USPS. Repeated attempts by phone, email and chat to get Motorsport to check with UPS to put a tracker on it has been useless every rep has said they are in transit 5 days to go 400 miles. UPS told me to contact the seller (Motosport) and they refuse to do anything!!! If on the 29th there is no new tracking updates I will be contacting my bank and do a charge back and tell Motosport the money is in transit!!

Motosport has big bold print on items labeled "IN STOCK SHIPS TOMORROW".
More often than not the items are NOT in stock and NEVER ship the next day!
If you give any item a bad review they entirely delete the review like you don't exist. This makes the entire review system FRAUDULENT. Don't waste your time or money with these lying jerks.

MotoSport commonly tells you they have your parts in stock with a reasonable delivery date. Then a week or two latter you get an email saying your parts are on back order. This has happened to me and many of my friends I ride with. Spend your money elsewhere, there’s other suppliers who actually care about there customers and are honest about there product availability.

Jason L

I ordered some parts that I was later informed of being back ordered. I got an email given three options. Wait for the order, exchange with something in stock, or cancel. I chose cancel and sent three emails in relation to my decision. They sent no confirmation of my emails and still sent the parts later which I no longer need. Very poor communication with customer and attention to their business. Never doing business with them again not do I recommend anyone else.

Very poor customer service. Poor product page design and descriptions. Takes extremely long time to respond any inquiry. Bought an wrong item based on their wrong product description and they don't even want to offer an replacement. An simple "sorry" is all I get. No business with them again.